Cayo Coco - Cayo Guillermo

I absolutely loved this resort! The staff were very accommodating and friendly. The rooms were spotless and clean. I liked the fact there are speciality restaurants as an alternative to the buffet. Appreciated the fact that the water was filtered and felt safe drinking it. Loved the excellent wines from Spain.

I was very pleased with this resort. To date it is my favourite!

The people from Cuba as usual are very friendly in our experience. The food was not very abundant in variety. As this is my tenth trip so far to different countries and places this was one of my least favourite. To add insult to injury the meal served to a few appraisers (it's my understanding that is who they were) and to the new arriving guests was extremely far superior to anything we were served during our stay Our bus left at 645 and the dinner opened at 630 so we saw what they were serving and how well the buffet was decorated but we could not partake because of departure time. This In my opinion is a horrible way of treating guests you should want as return guests. I won't be one and a few returning guests we met have now ended their option of returning also.

GREETINGS *Returned here from last year, upped the stay from 2 weeks to 3. I had hopes when booking (July 2024) that the on site Animal Spay clinic would have worked out, not to be. Fabio should answer his emails, it's good for business.  Travelled with Sunwing, late leaving, early arrival. I did use the VIP option at the Airport for return, finally it did work out, luckily I was one of the first few in and after that, lineups and standing room only after that. Option for some I guess. The 240$ for what used to cost 110$ for luggage and seats is ludicrous. Service is no better and luggage is not elite as far as loading and off loading like it once was.  QR codes were asked for at check in leaving and papers collected in Cuba, expedited if you had the paper version. Saw a bunch of adult pigs and perhaps 5/7 wee ones on the pick up to the Airport crossing the road, not quick enough with my camera.  My passport was stamped at departure, not entry, interesting.  HOTEL* ROOMS*Very well maintained. Very clean, great Maid, mini fridge tended to daily, Cristal beer, once Bucanero, once, it's still there. Water replenished if none was in the fridge already. Room was cleaned daily.  Complex is huge, will hold 3000 people, I would guess in the range of perhaps 25% of that during my stay. The added main walkway lighting from last year is a plus. Divided into two portions, Adult and . . other, lol  My room backed on the quiet pool next to the BBQ a la Cart, when in operation, the aroma was intoxicating, yum. No complaints. POOLS* BEACH*Not a pool guy, never been, they were well maintained and spotless, huge several sections and depths. Walkin graduated stair locations, walk bridges, well laid out.  I was a bit surprised at the beach, I would guess about 3 feet of sand is gone, pulled out to sea along with the whole first row of palaps - November December last year. I had water shoes but never had them on, a couple of times I wished I did. I would recommend. Once in, about 20 feet out it's clear sailing. Not much the Hotel can do about this. There's actually a small peninsula now off to the East that is a result of the same storm surges, I saw many swimming there.I saw a couple of Rays, Barracudas and Jacks, several other smaller species. Beach area is well maintained and Yurrie, my best bud, kept a spot and chair for me daily. This wasn't necessary but made me feel good all the same, I also enjoyed the daily Spanish lessons and History. I was a bit let down that the seller of the fresh pineapples and pina coladas made from that are no longer there. I understand from a viable source, contraband and taxes put a top to this, shame really.  The BEACH BAR Staff here are first rate, Imelio and Joel are a great crew as were all that worked there, they feed off one another and it's a great experience. They even remembered me and what I drink, from last year, cool.   A variety of drinks and Cristal on tap. Great job guys.  There is stretching each a/m followed by Zoomba the volleyball if enough interest.  I saw the Hobbycats out 5 times in 2 weeks, unsure just why as there was only 1 day when the seas were rough. In the low 30's daily, the gentle breeze was welcomed. Sprinkled rain twice and a heavy 15 minute downpour in the evening once in 3 weeks.  EXCURSIONS* Didn't do one. First Monday I hired a car and driver and went to the Cuba Canada Brussy Animal rescue in Moron. Highlight for me of my trip for sure. I had brought a suitcase of Vets goodies from my Vet here at the Adeline Clinic, Dr. Kim Maillet and her Staff and Manufacturers donated as they did last year.  Yadira at the clinic in Moron, in a single level bedroom apartment was looking after 35 dogs including 2 litters and 12 cats and kittens, staggering. Her work and dedication is unmatched. I've been humbled in Cuba before, but not for awhile and never to that level. Bravo.  The other excursions available are, on the been there done that list. I did have plans to fish, but unwelcomed news from home first part of my second week, did hamper the rest of my stay somewhat.  FOOD*I had little difficulty here, I consider myself a picky eater. They have theme nights, always something fresh and ready. I've also heard people say the food is repetitive. I was there for 3 weeks, food at home gets repetitive in 8 days, so I suppose this could be true, again I had no problem.  What did bother me a but and possibly a personal thing, in 5 Cuban days in 2 years, Thursday nights, I've yet to see a spit roast pig. Why?. Never saw an egg, once. I saw some bacon 2 days in 3 weeks.  The a la Carts don't run nightly, they use the Staff and shift from spot to spot so one or 2 is always on the go, likely due low visitors as well. I liked them all, I had a meal at the Creole that was the best. The BBQ was my go to, great service and my Jenny made sure the wine glass was full. Such a sweetie.  I did go to Lenny's twice during my stay, great meals and even met Lenny. (Seperate review).  Thursday evenings is also the return guest meal at Hemmingway plaza, what a spread. Booze, high end Rhum samples, finger foods to feed the military, all kinds of stuff, meats, cheeses, pork, chicken, turkey. All Melis and Gaviota (Sister Company) are invited, I would guess 4-500 people, elbow room and long lines at times. Well arranged and organized, right down to the Ice Cream, yum. There are several booths with trinkets for sale.  Almost forgot to mention the Pizza location. So very good, open daily 12:30. Some very rude people butting in lines and multiplying in numbers with others holding spaces for a family dozen. Never did well wit that kind of rudeness, one particular Province in Canada has some that feel they are superior above all, which instantly makes them inferior. I did see some repetition in the Buffet lines, can't fix stupid. Not a Hotel issue, it's a people issue.  It is worth the wait, read the sighs, no wet clothing, no take out (even left overs), common sense stuff from abuse likely. Top 5 pizzas I've ever eaten.  There certain things in Cuba that are just better, cut and grind of the flour for Pizza and breads, rolls, location wheat was grown, Ukraine and Mexico, local potatoes, all cheeses, chicken, regardless where from, the manner of preparation is so much better, Ice Cream is on that list as well. You'd know what I mean.  STAFF*That's where this Hotel really shines, attention to detail and actual care. From the Lobby staff to the Beach, gardeners etc. All there for your disposal, but not abuse. Lisbet, Ailyn, Jose, Adalberto make your booking the best, lots of behind the scene organizing here.  BITS* TIPS*I had hoped for a clinic to have taken place for the second year, spay - neuter for the feral cats on location, didn't happen, yet. The estimated cats on location from 100 or so is now in the 25/28 range, 2 litters and one ready, any day for another. I did manage to give 13 cats some medication (revolution plus) while there. Other than a few battle scars, all are in good health and condition, they're not starving, took 7 bags of treats and more for the Clinic.  I would recommend water shoes, especially for the young ones.  I always take a basic first aide kit, mine is a bit more than basic, but a few shelf medicines, DEET bug dope (they spray a/m and P/M daily), I had a few nips over the stay but nothing at all major. Sunscreen and lots of it, I saw several run out. Would I return?. In a heartbeat, however with Scumwing winding down and being absorbed, end of May this year, it may not be possible. I'm at that direct flight only point in life. Only time will tell. Air Couriers and their PR is poor.  I'll post some related pictures. I am a bit late getting caught up here, I do apologize. I could write a book, hope I covered most of the basics. When you travel solo, you see and notice things others just miss. Just the way it is.  If I can answer any questions, would be happy to.  It seems the more I visit Cuba, the less I know.  Dan.

Had a blast with family and friends. The resort itself: clean, rooms are clean too. Not in a pristine condition but nothing to be ashamed of. A/C in the room was good but at it's very limit. 5 minutes away from the famous Playa Pilar in a classic taxi drive is a huge pro. The view; breathtaking! The location is so unique you get amazing views from so many places on site. The beach itself often gets algae on the vert first part but the resort staff are always working hard to get ride of them, still, amazing beach with white sand and beautiful water. The food: we came with little to no expectations. Never missed a thing, the buffet has plenty to offer. Yes it kinda gets redundant but it's Cuba so you already know that you don't travel there for a culinary experience. A good pro: every.single.music.artist that come and entertain us at the buffet are AMAZING. Very talented! The best part: it's people. Let me explain. The staff made us feel comfortable and like if we were family. The people working there were all so warm and welcoming and they are the very reason that our vacations are so unforgettable. Here are some of the people that you WANT to meet if you ever have the chance to visit the Grand Muthu Cayo Guillermo: Wendy, David and Alejandro: I'm pretty sure that they were my brothers or something like that in another life. Wanna have a good time? Hit them up! Great great great animators and dancers they made a huge difference. Their only cons is that I feel like I'll never move like them ever. Mia: She's taking care of the animation for the kids like no one else. Such a sweet and smart person she even got our VERY shy daughter to dance. Yobani and Jasniel: Yep! Even the staff working at the maintenance by the pool made a difference in our vacation. We had such great conversations, always willing to learn about our culture and teach about theirs. They were always nice to us, making sure that everything was fine for us and the people around. Real hard working gentlemen. Andrés: the dj! He might look kinda shy at first glance but he's a smart young man who's always ready get the party started. He has great songs and will always be ready for a request. These are some of the names but really, waitresses, bartenders, receptionist etc. They were all so nice! To conclude, I recommend this resort. Their prices are really good and you will have a very good time. And yes they had problems with the main water pipes on our last day but it could happen in any resort of any country so it did not bother us.

It speaks to the quality of the staff and the experience in Cuba that I'd think of returning despite how awful the food is. Not this resort's fault, the US embargo has done it's job. But only come to this resort if you're fine with eating very little and drinking a lot. Otherwise, it's a wonderful, relaxing vacation for a low price.

I recently stayed at StarFish hotel, and it was hands down the worst experience I've ever had at a hotel. I wouldn't recommend this place to my worst enemy. Here's why: 1. Bed Bugs The room was infested with bed bugs. I woke up covered in bites and had to spend the rest of my trip itching and scratching. Clearly, this hotel doesn't prioritize cleanliness or pest control. 2. Horrible Sanitation The room itself was filthy. The bathroom reeked of mildew, the towels were stained, and the floors looked like they hadn't been cleaned in weeks. Even the sheets were suspect, with visible stains that made me question whether they were even changed before my arrival. 3. Cockroaches in the Buffet The buffet was a complete health hazard. I spotted cockroaches crawling near the food trays. It's absolutely unacceptable for a place serving food to guests. I didn't dare eat there again for fear of getting food poisoning. 4. Spoiled, Unhelpful Staff The staff was shockingly unprofessional and entitled. They outright refused to assist with basic requests unless tips were offered upfront. This is not hospitality—it's extortion. Their rude attitude and lack of service made the stay even worse. 5. Poor Maintenance Everywhere The entire property was in disrepair. Broken fixtures, peeling paint, and a musty odor throughout the hotel made it clear that upkeep is not a priority. Overall, this was a complete waste of money. I can't stress enough how terrible this hotel is. Stay far, far away if you value your health, safety, and sanity.

Visited end of August. 90 percent of people staying are Cubans, all entertainment and communication in Spanish, most of personnel do not understand or speak English, virtually no English anywhere. Beach and its proximity is outstanding features. No beach towels provided. Food is OK, slow service. One the first day one of the servers was clearly drunk but still allowed to work. Nautical center could take you for snorkeling to the reef nearby but a bit expensive and they work whenever they want, could be closed for days, even on days of favorable weather. Got standard rooms on second floor, constant musty smell in the rooms, water temperature could be OK but could be outright cold, no problems with AC. No mosquito screens anywhere so if you leave veranda door open they (mosquitos) will invade room in big quantities. Music at the pool horrible, all upbeat Cuban (I presume) and Spanish, English tune one in the two hundred. Booked la carta restaurant 2 days in the row, supposed to be alternative International and Cuban cuisine but it was same International on both days for us. When asked why, explanation was it is a mistake of the chef. Neighbouring resort got some kind of lake on SE of the resort and oh gosh it was stinking of rotten and sewer when wind blows wrong direction! Quite limited assortment of drinks (alcohol and soft). Ping pong is outside, pool table is closed most of the day, open just in the evening – very inconvenient. Sound level in disco just insane and unhealthy – my kids had club earplugs and still were complaining of unbearable high sound levels, personally me I got a feeling my eardrums going to pop so I did not stay there. Got $200US stolen from my room by room service. Witnessed preferential treatment of cubans over tourists from other countries. And finally the biggest killer are mosquitos!!!! They are everywhere and in big quantities! You can not go anywhere without getting bitten hundred times. They spray something to kill mosquitos but when it is no wind or rains a lot its game over, you getting eaten alive! Definitely not coming back.

Wonderful place to spend a leisurely vacation.Staff are very friendly and helpful. Beaches are absolutelyamazing. No one bothers you on the beach, no local people trying to sell things, very private. Food was great.