Melia Las Americas

4.144.144.144.144.14
Melia Las Americas
#2 of 65 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
4.14 based on 524 reviews
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Cuban Holiday

, Langley, BC
2020-02-25
The rooms were very clean, and maid service daily. The main common areas were also kept clean. The Beach was beautiful but there wasn't enough covered areas to avoid the sun, and we paid a premium to have special access to an area of the beach, but unauthorized people were using it and the staff did not enforce the rule that it was for premium guests only. [Details]
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The strong points
Great location to golf and beach, clean hotel.
The weak points
Almost no poolside or beach service, the drinks were served in tiny glasses and were mostly ice. Food at the restaurants came in tiny portions, the buffet food was horrible, and the staff expected tips for everything.
Certified

Great hotel and service

, St Andrews, MB
2020-02-14
We've been to this hotel several times, easily our favourite hotel in Varadero.
Lots of amenities, numerous daily beach activities, water sports and evening entertainment. Nightly theatre shows, evening dancing with live music or DJ's on the patio overlooking the ocean, as well as beach parties.
Rooms and beds are very comfortable, food is excellent(very important to us) with the restaurants being well kept and managed. We've seen numerous upgrades and changes over the last 4 years, including significant room upgrades, lobby refresh, restaurant upgrades, added premium Level lounges and concierge beach services, etc.
This in an adults 18 hotel, beautiful beach front, surrounded by the golf course. A number of free rounds of golf are usually included with your stay. Golf course is stunning with several unique holes. The hotel amenities and helpful staff keep us coming back. Call out to a few of the many staff that made our last last stay enjoyable: Nelson- classy professional demeanour, Raul- hardest working guy on the beach, Allen- always engaging, and Elsy,Amed and all of the entertainment folks. [Details]
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The strong points
People, food, entertainment, hotel location, premium service options
Hotel reply, PR/Marketing, on 2020-02-26
Dear Rolf Koch-Schulte, Thank you so much for your loyalty and for taking the time to report your impressions about your recent vacation Meliá Las Américas. We are glad to hear that you had another nice vacation with us and enjoyed our facilities and services, specially our phenomenal customer service.Thank you for mentioning the friendliness and professionalism of our employees, and mention who made your stay more pleasant.Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Thank you again for your comments and we look forward to your next visit. Best regards from Cuba Francisco Silva General Manager

Golf Getaway

, Ajax, ON
2020-02-12
Convenient to the Varadero Golf, steps away [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-02-26
Dear Mt Cruz, Thank you for taking the time to give your feedback. We were please to see your positive remarks about our facilities and services in general, specially our location, steps away to the Varadero Golf Course. Hopefully we will have the privilege to welcome you back anytime soon. Best regards Francisco Silva General Manager

Best Golf & Beach Resort in the Caribbean

, Ottawa, ON
2020-01-28
Visited Melia Oct. 21 to 28, 2019 and most recently Jan. 18 to 25, 2020. If you are looking for an amazing golf and/or beach experience and a resort that is packed with Canadians, this is the right resort for you! In October my husband and I had a great week celebrating my 50th birthday. We golfed together on my bday, and he golfed a few mornings while I slept in, enjoyed my cappuccino from Robleza on the beach, soaked up some sun, read my book, and then met him for lunch at La Robleza. It's a gorgeous restaurant patio overlooking the pool and ocean. Rachel served us daily and she was superb. We enjoyed the tastiest white fish fillet and grilled veggies. Pina coladas, Havana Specials (pineapple and rum), white wine and the best champagne (can't get enough of it!). The food at Melia is awesome if you are used to eating healthy! Lots of beef, pork, chicken, fish, veggies and salad to choose from. Great variety of cheeses and the bread is to die for. Made daily and no preservatives. The pizza is super yummy too. The hamburgers served at the beach bar and restaurant are so good – two moist patties topped with a fried egg, a slice of ham, tomato and lettuce on a homemade bun! It's just as good if not better than the same burger you can order in Canada at The Works. We had a beautiful room overlooking the 15th hole on the golf course and on my birthday they left us a bucket of champagne in our room to celebrate after our round of golf. Our visit in January was much the same but with friends to enjoy more golf and more champagne of course! If you love a challenging golf course with amazing views, you will love the Melia Varadero Golf Course adjacent to Melia Las Americas. Great weather and great experiences. Before and after dinner we enjoyed the bar lounge where the staff put on their own show in the evenings – what we call the “Raul Show”. We laughed so hard our faces hurt. He does this silent film routine behind the bar that coincides with the singing and dancing performances in the lobby. He had us in stitches during the opera performances. Don't ever stop being you Raul – because you are the best. During both trips we upgraded to the Level, where you get quite a few perks – such as pre-booked restaurant reservations for 7:30 p.m. at the four restaurants – Sakura, La Robleza, Arcada and Il Limoncello. Also enjoyed our own private pre-dinner drinks at the Level Lounge where we sipped on champagne and enjoyed premium spirits. We golfed each morning, enjoyed the beach all afternoon, ate well each day, laughed, drank and danced the night away to the band in the lobby. Highly recommend a week or more at Melia Las Americas! [Details]
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The strong points
Beautiful secluded beach. Many fun pool/beach activities. Friendly staff. Great food & restaurants to choose from.
The weak points
Unfortunately the swim up bar was not ready for us this visit, but it will be completed before the end of January 2020 for other guests to enjoy!
Hotel reply, PR/Marketing, on 2020-01-31
Dear maroushka, Thank you for your nice review after your 2 stays at Meliá Las Américas. We are glad to hear that you had a wonderful time with us. Thank you for mentioning our friendly staff, our good food, the great beach and the nice Golf Course. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Hopefully we will have the privilege to welcome you back anytime soon. Best regards Francisco Silva General Manager

Great vacation again at the Melia Las Americas

, Halifax, NS
2020-01-26
Just returned from a 13 day stay at the Melia Las Americas (MLA) this was our 6th stay at the MLA and cannot say enough good things about the MLA. It is for sure a golfer's paradise – I have never heard anyone talk poorly about the golf course and we attach a picture of our view of the course on the infamous 15th water hole!
The MLA is adults only and a resort we believe that prides itself it in customer service. Unlike the new huge resorts the MLA is 340 rooms and a grounds that are mature and spectacular. Again a picture of the outside patio area speaks for itself.
Large enough to have all the amenities but small enough to make it very comfortable and after our 6th visit there are few staff we do not know and they show you true hospitality every day. The beach is great and kept very clean by the staff – plenty of loungers and cabana's so no need to rush down. The pools are kept very clean and yes the bungalow pool is under construction and should be done very soon and looks like it and the new bar grill down there will be awesome. The continued renovations illustrate the commitment by Melia and the management to keep this resort one you will want to continue coming back to as we do.
We enjoy all the restaurants but in particular the atmosphere in the La Arcada with the string quartet and presentation by the servers makes the night. The Il Limoncello that serves Mediterranean food is also excellent and getting there early and having a table on the outside deck listening to the ocean makes the evening. The buffet " La Terraza" you would be hard pressed not to find something to enjoy - the grill that will do fish, chicken, pork or beef while you wait or the pasta bar are super.
The activities staff lead by it seems Elsie keeps the beach hopping from early morning to late evening – they gym is very good and morning yoga or tai chi is also available.
Our room overlooked the golf course and while not yet updated was still excellent and kept spotless by our room attendant Julia who did a phenomenal job and always left a beautiful presentation on our bed everyday – thank you so much Julia.
The management at the resort can be seen all day long ensuring customer service is attended to and in our experience all very approachable as the example is set by the Director General Francisco – so thank you and to Rey of course.
For sure we will be back and in fact have already booked two more weeks in April this year – we would not go anywhere other then the MLA. We cannot wait until April – thank you to the management and all the staff at the MLA [Details]
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The strong points
Customer service - location - and golfer's paradise
The weak points
wish we could stay longer then 2 weeks at a time
Hotel reply, PR/Marketing, on 2020-01-29
Dear Bob P, Thank you very much for taking the time to share your experience with the Trip Advisor community and for chosen our resort once again for your vacation. We wish to thank you also for mentioning the excellent service of our staff specially those who made your stay more special. Here at Meliá Las Américas we work our hardest to provide our guests with top notch service, so we are pleased to hear that we accomplished this goal with you. We look forward to welcome you back next year. It will be our pleasure to host you on another Cuban vacation. Best regards. Francisco Silva General Manager

Great Escape

, Sundridge, ON
2020-01-16
Very Nice Holiday. Hotel was very nice and decorated beautifully for Christmas. Accommodations were very clean and comfortable. Beaches were beautiful. The Entertainment was some of the best we have experienced on a Holiday. Customer service all around the resort was great. We were very satisfied with the food & beverages [Details]
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The strong points
Cleanliness, Good Food, Awsome Entertainment, Friendly people and Great Customer service. Lovely beach
The weak points
None
Certified
Hotel reply, PR/Marketing, on 2020-01-22
Dear Pail and Pam Thompson, Thank you for your nice review regarding your stay at Meliá Las Américas. We are glad to hear that you had a wonderful time with us. We appreciated your highlight of our friendly staff and great service. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Hopefully we will have the privilege to welcome you back soon. Best regards. Francisco Silva. General Manager

October 2019 holiday

, Red Deer, AB
2019-10-15
Excellent!! Friendly with very good service [Details]
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The strong points
Close to golf and beach
The weak points
No swim up bar
Certified
Hotel reply, PR/Marketing, on 2019-10-18
Dear Keith Adair, Thank you very much for your review and of course, for choosing our resort to enjoy your cuban vacation. We are so happy to know that you enjoyed a very pleasant stay at Meliá Las Américas. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Hopefully we will have the privilege to welcome you back soon. Best regards, Sales Department

Disappointed

, Calgary, AB
2019-10-09
resort needs lots of upgrading, they refuse to stock the mini-bar once a day .went to front desk 3 times over this issue ,no coffee provided in rooms ,buffet food was hit and miss no ketchup or syrup at breakfast, no tomatoes, or hot peppers on certain days, never any variety at supper.no theatre at night but did have entertainment in the lobby.Beach was amazing [Details]
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The strong points
beach was beautiful as always in Cuba,waiters work hard in buffet to please you
The weak points
will not restock mini-fridge,rooms need upgrading, resort is showing its age, no variety in buffet, would rate this resort as 3 star
Certified
Hotel reply, PR/Marketing, on 2019-10-15
Dear David Werden, Thank you very much taking part of your valuable time to share your opinions on Monarc. We would like to humbly apologize for the inconveniences with our service. Such service inconsistencies are not the norm and we will certainly pass on your feedback to the relevant Departments. Anything less than perfect indicates that there is room for improvement on our part and we will certainly look into resolving these issues immediately. We are also disillusioned to read that our food offer didn't meet your expectations. We will continue work every day to improve our food variety and quality, as we know this is one of the main aspects vacationers value during their stay. Thank you for highlighting our great beach and our Buffet Staff. We should also mention that we are immersed in a renovation program to modernize and enhance the quality of the resort including the rooms. We hope that you will be able to appraise it should you ever return to our property. We promise to impress you with a different and renovated experience. With much appreciation, Francisco Silva. General Manager

Good food, beach and people

, Winnipeg, MB
2019-09-28
This is an adults only resort. More of a premium hotel, above the standard hotel rooms they offer concierge services as well as bungalow/suite upgrades if you are looking for separate living rooms/bedrooms or multiple bedrooms/washrooms.
Located at the Varadero golf course(2 minute walk to the club house from the lobby)
Short ride from downtown Varadero, maybe 10 minutes to the harbour. For $5 you can ride a tourist bus that goes between downtown and all the hotels for the entire day. Everything's pretty close by. Bank and shopping mall are at the adjacent property( 3 minute walk from the lobby). Hotel has a number of pools, swim up bar, the beach is spectacular. There are 4 a la carte restaurants, the international restaurant is very classy with a string quartet playing. Lots of entertainment on the beach during the day and evenings in lobby and theatre. Windsurf boards, paddle boats, kayaks, etc. right on the beach as well as hobie cats that will take you out snorkeling. We've been to this hotel a number times, basically the food is very good, beds are good, staff is helpful and we like the location and relaxing atmosphere. [Details]
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The strong points
Beach, engaging staff, right at the golf course
The weak points
Wifi cards, but it's way better than paying $12 a day per phone to my cell provider
Hotel reply, PR/Marketing, on 2019-10-15
Dear Rolf Koch-Schulte, Thank you very much for taking the time to share your experience with the Monarc community and for your loyalty.Here at Meliá Las Américas we work our hardest to provide our guests with top notch service, so we are pleased to hear that we accomplished this goal during your vacations here. Thank you for highlighting our great beach, our gastreonomic offer, the entertainment program, the location and relaxing atmosphere and the professional service of our staff. Feedbacks like yours motivate us to work harder since we do realize our effort is definitely worth it and translates into guest satisfaction. Best Regards, Sales Department

Melia vacation!

, Saint Leonard, QC
2019-09-23
Once again another wonderful vacation at the Melia ! Always a great experience and only getting better after 8 times. Thank you to the wonderful staff for always taking care of my needs and making me feel like family. A great selection of food and drink kept me full for the whole week! Looking forward to my next visit at this wonderful resort. Gracias Melia !❤ [Details]
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The strong points
The wonderful staff! The food and of course the beach !
The weak points
Maybe extended wifi but Melia is always renovating and improving the services and facilities.
Certified
Hotel reply, PR/Marketing, on 2019-09-30
Dear Antonio It is always great to have you here!!! You also ha became like family for many of our staff!!! Looking forward to see you in your 9 time!!! Gracias!!! Francisco Silva General Manager

Melia Las Americas

, Calgary, AB
2019-09-10
This was our 4th time in this hotel and after 3 years we came back again. Since our last stay at this hotel I would say things wen't a bit downhill. Variety of food seems to be less attractive and really irritating thing is that lobster and steak dinner offered for an additional price. This is not a cheap all inclusive resort and in my opinion this is wrong marketing move. The other irritating thing are internet cards that you have to buy and every time you want to go on line you have to enter 12 digit card number and than 12 digit PIN. We missed previous hotel manager Bernard who was always there chatting with guests and greeting them. In all, we had very pleasant vacation exactly what we were hopping for. That terrace in front of the hotel and view that offers while you drinking your first morning espresso in unbeatable as well as the beach and warmth of the ocean. [Details]
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The strong points
Beach, ocean, cafeteria view.
The weak points
Variety of food, slow service and internet access.
Certified
Hotel reply, PR/Marketing, on 2019-09-13
Dear Dejan Kuraica, Thank you for visiting us at Meliá Las Américas once again. We appreciated you took the time to share your detailed review on Monarc. Regarding the food, we do respect your opinion; however let me say it is almost exactly the same staff and ingredients. As usual all meals are freshly prepared every day and the menu is thoroughly selected to satisfy the varied tastes of our clientele. Nevertheless I will take a closer look into this matter along with my executive Chef. The lobster and steak dinner with extra charge, it is refered to a more big lobster and a diferent steak corte. About internet ,fortunately we have now acces in the whole hotel as a positive point that we don't had 3 years ago. However, we are glad to know that you enjoyed a pleasant stay at Meliá Las Américas. We look forward to welcome you back next year. With our best greetings. Francisco Silva General Manager

1st time in Cuba

, Pierrefonds, QC
2019-06-24
This hotel exceeded our expectations. Never a shortage of food and tasted amazing! There was plenty to choose from always. The grounds were perfect and clean. Never missed hot water or air conditioning The hotel staff were amazing and fun to be with from Julio who played a different character every night and who made everyone laugh. There was also Bracken and Amed who did an amazing job to keep everyone entertained, Elena who served us at the buffet everyday with a beautiful smile and made sure we had all we needed.
Iran at the front desk who extended my check out time until 4 pm....thank you! Everyone works hard there and are super friendly.
1st time in Cuba and definitely not the last at this hotel! [Details]
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The strong points
Quality of food and quantity. Friendly staff! Beautiful pool and beach. Lots of bars and snack bars all over the resort.
The weak points
The rooms need some updating
Certified
Hotel reply, PR/Marketing, on 2019-06-25
Dear Debbie, Thank you so much for taking the time to report your impressions about your first vacation at Meliá Las Américas. It is a real pleasure to know that you enjoyed all our facilities & services and our resort is your new “go to” place in Varadero. Thank you for highlighting the professional service of our staff always committed to exceeding the expectations of each and every guest. Feedbacks like yours motivate us to work harder since we do realize our effort is definitely worth it and translates into guest satisfaction. We look forward to welcome you back next time. Best regards from Varadero. Francisco Silva. General Manager

Las Americas 2019

, St Leonard, QC
2019-06-20
Another pleasant and enjoyable trip to Las Americas! Beautiful ocean view room and beach. Thank you as always to the wonderful staff that made this a great experience. Looking forward to my next stay(#8) at Melia ! [Details]
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The strong points
Wonderful staff, food and beach.
The weak points
Trip too short.
Certified
Hotel reply, PR/Marketing, on 2019-06-24
Dear Antonio Santosuosso, A big thank you for choosing Meliá Las Américas as your vacation destination and for writing so nice review of our hotel. It is always gratifying to receive such a nice comments from repeat guest. We are so pleased of your highlighting of the friendliness and professionalism of our staff. It will be a real pleasure to welcome you back next time. Best greetings from your family in Varadero. Francisco Silva General Manager

7th Stay at Melia Las Americas

, Winnipeg, MB
2019-06-12
We stayed in the Level bungalows and it was truly amazing, as it has been in our previous stays.

The servers at the level section on the beach, Nelson and Sergio are the best and most attentive to your needs.

The staff at the level concierge made check in easy and provided great services for our entire stay.

The entertainment staff on the beach Amed, Braskin, Etienne and Betsy (hope I got the names right) kept the fun going all day and night long. They all did a fantastic job getting everyone involved and having fun.

Our maid, May Lin who kept our room clean throughout our stay did a great job, really liked the towel origami she did.

Melia Las Americas has the most beautiful beaches and water that I have seen in my travels. The food at this resort is very good and has a great selection between the buffet and the A La Carte's.

Will be going back to this resort again!! [Details]
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Hotel reply, PR/Marketing, on 2019-06-13
Dear Louise Koch-Schulte, Thank you so much for taking the time to report your impressions about your recent vacation Meliá Las Américas and for your loyalty to our resort.We are truly glad to know that you enjoyed all our facilities and services, from our The Level service, the food selection, to our professional & friendly staff. We also thank you for mentioning specialy our entertainment team.We are proud of our reputation for genuine and personalized customer service. So your review was very rewarding. We will be pleased to welcome you again anytime soon to Cuba. Best regards from Cuba. Sales Team.

Our Most Recent Stay at Melia Las Americas

, Hamilton, ON
2019-06-05
We love this resort and we WILL return again. We enjoy the adult-only resort as the entertainment is excellent and geared towards adults. We love the beach there, the many pools, the rooms and the amenities. The food in the regular dining room has many choices and is very good and the 4 specialty restaurants on site offer more intimate dining with a variety including Japanese, Italian, European and BBQ. We love the fact that Golfing is included right next door, a short 5-minute walk away, on the lovely Varadero Golf Course, overlooking the ocean (cart rentals are charged). We like having the plaza next door (again, in walking distance) for casual shopping and some live entertainment. We highly recommend seeing the Buena Vista Social Club perform there on Wednesday evenings. The bus stop is a short walk from the resort lobby and allows you to travel to the town of Varadero or points eastward as a hop-on-hop-off trip. Very handy. My husband has brought his road bicycle on both of our last two stays and really enjoys riding throughout the peninsula. Lastly, and very importantly, we think the staff is phenomenal.... so professional and so friendly. They make guests feel welcome and relaxed. They make your holiday a pleasure from beginning to end! [Details]
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The strong points
Location, staff, amenities, relaxed atmosphere, adult-only, resort entertainment, all-inclusive for food and beverages, gorgeous beach, lovely pools, excellent Varadero Golf Course right next door, many great excursions are offered, beautiful grounds
The weak points
Lobby furniture is a "bit tired" but renovations have started at Melia Las Americas and it won't be long before the lobby will be updated. I also believe every room should include a night light in the bathroom so that a big light is not required.
Certified
Hotel reply, PR/Marketing, on 2019-06-10
Dear Marlene & Richard Thanks for letting know others in Monar.ca about your experience in our hotel. It is great to know that you have enjoyed our adult only concept, the beach, the pools, or different restaurants, golfing next door, the mall and as yuo mentioned our professional and friendly phenomenal!!! Looking forward to greet you here again Regards Francisco Silva General Manager

Great Staff and Location

, Etobicoke, ON
2019-05-18
Beautiful location with great staff. Braskin and his team ensure we were well engaged and fully pampered. The food was ok and more night activities need but overall great vacation..wil sure revisit soon. [Details]
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The strong points
Friendly staff and lively beach area
The weak points
A better party option like an on-site party/dancing room needed for after hours.
Hotel reply, PR/Marketing, on 2019-05-22
Dear Kriss, thank you so much for sharing with our potential guests your enthusiastic comments after staying at Meliá Las Américas. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Your experience shows that our staff genuinely cares about your comfort and satisfaction.Hopefully we will have the privilege to welcome you back anytime soon. Best regards from Varadero. Sales Department

Relaxing Sun Filled Holiday!

, Saint John, NB
2019-05-17
We stayed at Melia Las Americas Feb 1-8 & April 20-27 2019.
Both trips were fantastic! Lots of beautiful sun filled days relaxing in our Cabana at the main pool.
From the moment we arrived we were again made to feel welcome!
The bellman are always very friendly and look after our bags with ease.
Check was quick. We were upgraded to the Level and directed to a private check in area in the main lobby. The Level staff were welcoming and provided a general overview of the services offered by the Level.
Our accommodations were located in the main hotel with a beautiful view of the main pool and the beach! Thank you for the beautiful rooms!
We spent our days at the main pool (steps from the beautiful beach) where Nelson, Raul and team work hard to ensure the pool and surrounding areas are always sparking clean and are on hand to provide whatever you need. Always with a friendly attitude and lots of smiles!
We ate breakfast mainly in the buffet because of the wide variety of food offerings and the great staff that work there. There are made to order options as well as prepared options to enjoy a full breakfast.
We also frequently had dinner in the buffet, again because of the wide variety of food options, such as made to order grilling station and pasta station. We were well looked after by Yussimi, Castro and colleagues.
On both trips we had dinner at La Arcarda. This restaurant provides an intimate atmosphere, live music and professional staff that make your experience one that you won't forget! The food is cooked to your specification and is beautifully presented! An excellent experience that we would highly recommend to other guests!!
Our favorite place for lunch is the Snack Bar. Alberto is a very hard working professional person who understands service, is very organized and pays attention to the little details. He has mentored Elvis over the past few years and together they make a great team. The food is always fresh and very tasty. The service is second to none and always with a smile and welcoming attitude!!
The Lobby bar staff, Raul, Javi, Sam, Rosanna, and Belkis provide excellent service. They handle large crowds with ease, make excellent drinks, take pride in their work and as well spend time teaching the junior staff members. They are always pleasant, entertaining and funny! They make a great team!!
The Customer Service team, Zahily, Isis, Osmani, Karina and Yelanie are working behind the scenes to ensure that their guests experience the holiday they dreamed of! I admire their tireless efforts, high level of professionalism and their genuine care and attention to the guests. They are there to help guests with any issue they may have. You can find them on the mezzanine level in the main lobby.
We also see many renovations and upgrades taking place at the hotel. Areas such as the washrooms near the bungalows, the Italian restaurant upgrades as well as many of the bungalows are under a full renovation. We heard that the hotel plans to continue with renovations to all accommodations over the next few years. We noted over the past few years the increased level of attention directed toward general maintenance. The common areas and grounds are kept clean, outdoor lighting works, walking pathways are well marked and free from obstructions. All Public washrooms are clean and stocked with supplies. I would like to acknowledge the hard work of the lady (I think her name is Betty) who cleans the beach area washrooms; she does an exceptional job. You will often find here scrubbing and disinfecting the washroom floors, cleaning the toilets and shining the vanity counter. She is very friendly and takes pride in her work. She not only keeps the washrooms sparking, she also brightens up the vanity area beautiful flowers.
In closing this is a beautiful hotel, the location is excellent and the beach is amazing… but those things can be found anywhere. What makes this place so special? The PEOPLE who work at Las Americas!!
We will continue to make Las Americas our winter holiday destination and are looking forward to celebrating 25 years staying at this hotel in 2020!! [Details]
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The strong points
Great size, adults only!
The weak points
Can't think of any!!
Hotel reply, PR/Marketing, on 2019-05-22
Dear Mariom Williams & Br, We are so happy to know that you enjoyed another pleasant stay at Meliá Las Américas! It is always a great pleasure to receive such a positive feedback from our guests. We have noted that you found the friendliness and professionalism of our employees to be amongst the highlights of your trip. This is what peoples call the genuine Cuban hospitality. It is definitely a wonderful island with wonderful people. It will be our pleasure to welcome you back very soon and providing you with another great holiday experience. My best regards. Sales Team

Fantastic Resort

, Mississauga, ON
2019-05-14
This was my first time staying at the Melia Las Americas and I must say this is one of the best resorts I've stayed in Cuba it truly meets the Five Star Standard. The resort, the rooms, and services were excellent. The food was excellent. The staff is very helpful, attentive, professional and extremely friendly. The resort has an excellent beach and pools with many bars around with much entertainment. The presentation of this resort is extraordinary. I'd also like to bring to attention the Entertainment team at this resort especially Amed and Yadely, I couldn't thank them enough for their great hospitality, professionalism and positive energy that these two have and the hard work that they put in, it was truly amazing they are of great worth to this resort. Everything from the beach activities, the great music to the evening show was incredible!. Again I want to Thank them !!. I will be returning !. Also, I see a lot of reviews mentioning that there are much older people at this resort, NOT True!. [Details]
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The strong points
-Entertainment Team -Presentation -Food -Resort itself -Friendly Staff
The weak points
-None
Hotel reply, PR/Marketing, on 2019-05-22
Dear Arnold V, On behalf of the entire Meliá Las Américas Staff, we would like to thank you for your nice review. It is a real pleasure to know that you loved your stay with us. Thank you for mentioning the excellent service of our staff. We are proud of our reputation for genuine and personalized customer service. So your review was very rewarding. Thanks again for your recommendation and we look forward to welcome you back next year. With our best greetings. Sales Department

GREAT VACATION

, Brossard, QC
2019-05-05
This time I stayed in the Level section, worth the upgrade. The staff were very courteous, professional and helpful. The room, food, golf and services were excellent. I played 6 rounds of golf, the course is in great shape, fast greens. Every time I go to Varadero I stay at Melia Las Americas, it's the best [Details]
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Hotel reply, PR/Marketing, on 2019-05-14
Thank you very much for your nice review and of course, for choosing our resort to enjoy your vacation. We are so happy to know that you enjoyed a very pleasant stay at Meliá Las Américas. Your positive comments about our The Level service and golf offer were gratifying. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Hopefully we will have the privilege to welcome you back anytime soon. Best regards from Varadero. Sales Department

Melia Las Americas- beautiful

, Toronto, ON
2019-04-25
This was my fourth time and my husband's second time in Cuba. I have to say that this is the best hotel that I ever stayed at in Cuba. The food was good, the staff were wonderful, the place was amazing, the views from the lobby were spectacular. I will definitely be coming back to this hotel. We were very very impressed [Details]
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The strong points
Food, grounds, beach, staff. Amazing!!
The weak points
Not many to mention. May be difficult to get the time you want reservation at the popular restaurants, but who cares? You're on holidays
Certified
Hotel reply, PR/Marketing, on 2019-04-29
Dear Muamera Skrijelj,Thank you for choosing Meliá Las Américas as your vacation destination and for writing so nice review of our hotel. We are truly glad to know that you enjoyed all our facilities and services, from our food selection to our professional & friendly staff. We will be pleased to welcome you again anytime soon to Cuba.Thank you again for your comments and for your recommendation and we look forward to your next visit.Best regards from Cuba.Sales Team.

MLA the very best

, Halifax, NS
2019-04-23
This was our 6th stay at the MLA and this time for 14 nights. We cannot say enough good things about the resort and its staff. We really enjoy it, in part because of its close proximity and unlimited golf at the Varadero Golf Course but also because of the entertainment, food and hospitality of the resort. The beach here is second to none.
The resort is adults only and has a great mix of patrons and the resort does an excellent job of providing entertainment from morning to late evening. During the day the activities at the beach/pool/gym and local music at the beach grill provide an added enhancement to a beach that is just fantastic.
The early evening entertainment at the outside patio or foyer is top notch with excellent violinists, sax players and pianists – a great way to have cocktail and relax before dinner.
And at 9:30pm every night there is the theatre that puts on a very entertaining show and is promoted all day by none other then Julio in his many costumes.
The food at the resort is super – four excellent a la carte restaurants – our favorite is the IL LIMONCELLO Not only for its selection of mediterranean food but we get there early for a table on the outside deck to watch the sunset. The Robleza is open air dining with Cuban cuisine – very good. La Arcada is a must with international cuisine and a live quartet adding to the atmosphere. The Japanese Sakura not only is good eating but super show cooking – an entertainment in itself.
While we really enjoy the a la carte the La Terraza or buffet has something for everyone – try the pasta bar or grill that will prepare fresh anything from fish to pork to chicken all with windows looking to the beach.
Our room at the hotel while dated has always been kept spotless this time by Rose-anna – while dated the beds were very comfortable and in a reception hosted by the new General Manager for returning guests, Francisco said they are into a 3 year renewal plan that includes the bungalows and main building – while hard to believe things can only get better. Our view of the water and golf course makes our day. The resort always appreciates returning guests and the new general manager seemed very approachable and introduced his entire management team to us.
The staff at the resort are very responsive and a pleasure to deal with.
Suffice to say the MLA will be our Cuban home for all the reasons I have mentioned. [Details]
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The strong points
Hospitality and location
The weak points
none
Hotel reply, PR/Marketing, on 2019-04-29
We are so glad to know that once again, you had a great holiday at Meliá Las Américas! Thank you very much for sharing your experience with the TripAdvisor community. In the same way, we thank you for highlighting our facilities and services. Thanks again for your recommendation and we look forward to welcome you back next year. Best regards from Varadero Sales Department

Lives up to its reputation

, Calgary, AB
2019-04-15
Travelled with another couple both in are 30s. Both booked into level garden suites
Check in: arrived at 3am check in was quick.
Room: very spacious large rain shower bed more comfy than usual. Rain shower and glass blocks that let natural light in which is nice when your using shower but not so much when your trying to sleep in.
FOOD
Food was very good. Cook station with wide selection of meats along with pasta station. Only gripe was poor fruit selection/quality no salsa and lettuce seem to run out often
Service
Restaurants service was impeccable but bar was inconsistent. Drink service in the selected locations was also inconsistent made mistake of not bringing bubba mug
Entertainment
Most of it was top notch with great singing and instruments
Live music always good in lobby
Golf course is beautiful and was prepared to pay for cart/clubs
No night club but cheap clubs minutes away [Details]
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The strong points
-live entertainment - restaurants service
The weak points
-bar drink service -not proper guest to staff ratio in areas
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for your nice review. We are happy that our facilities & services were of your liking and you had a nice holiday at Meliá Las Américas. Thank you for mentioning the comfort of our room and food options. We are very glad for your mention of our top notch entertainment program. Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. We look forward to welcome you back soon for a new vacation with us. With our best regards Sales Department Melia Las Americas

Jeff pitman

, Brechin, ON
2019-03-29
Great rooms excellent staff all around the best vacation out of the 7 times in cuba thank you edmed for making it a great vacation [Details]
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The strong points
I have been to cuba 6 times and this is the best resort that I stay at nice staff good food and all around fantastic. Thank you edmed for making my experience the best that it can get
The weak points
No week points
Hotel reply, PR/Marketing, on 2019-04-15
Thanks Jeff for posting and telling others you had such a great vacation here with us!!! Looking forward to welcome you soon in your 8th visit Regards Sales Department Meliá Las Américas

AMAZING TRIP

, Mississauga, ON
2019-03-28
My mom , sister and myself went on our first girls trip together. We have never been anywhere like this together. Melia Las Americas stole our heart. Everything from the food, to the beaches and especially the people was everything we were looking for. We made friendships to last a lifetime ! We will 100% be back! Amed comas rodriguez was absolutely amazing and we will now be friends and family forever. Every staff member was friendly and made the vacation so enjoyable. YOU HAVE TO GO Shout outs to Yadely Garcia, Javier, Luis enrique, roberto,
Rachel Gallardo and many more <3 [Details]
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Hotel reply, PR/Marketing, on 2019-04-15
Dear Sharlarose It is good to know that our food, beach and especially our people stole your heart. Thanks for mentioning all those who made this first time girls trip amazing Hope to see yu all together in your second time to Meliá Las Américas Regards Sales Department

Melia Las Americas

, Woodstock, ON
2019-02-24
Excellent week at the property. Cuba is never sold for the culinary experience - but the food was very good at this property. Great variety at both buffet and a la cartes - in particular, Arcada Restaurant. (yes, good steak in Cuba!) Stayed in a bungalow room and it was clean and modern - upgraded to the new service "The Level" and it was nice to have the additional perks, most notably the late check out. I understand from other guests the hotel rooms in the main building are in need of an upgrade. Service was good and of course, the staff were lovely and accommodating. The property was sold out during our week yet never felt crowded or busy. No problem ever getting chairs at the pools or beach. Everything was very clean, including the public bathrooms ie. by the pool. Enjoyed the various musicians playing in the lobby each night however I did not see any shows put on by the resort staff. This is not the place to go if you are wanting a party/club atmosphere. Many repeat guests and most come because of the included golf which is right next to the resort - a short walk away. I will not hesitate to sell the property. My ratings below are based on comparing this property to others' I have stayed at in Cuba as a 4 star in Cuba is not the same as a 4 star elsewhere - but I certainly have no complaints! [Details]
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The strong points
Food, beach, staff
The weak points
Not a complaint, just a comment - bungalow area pool needs some work. Tiles missing and it simply needs a good cleaning.
Pro
Hotel reply, PR/Marketing, on 2019-04-15
Dear Kelly B It gives us a most rewarding feeling to read your nice review. We are thrilled to know that you enjoyed your vacation and we are proud that we were able to provide you with such nice stay. Our team works extremely hard to ensure that our guests have a memorable vacation and we are very happy that we accomplished this during your stay with us. From our Management and staff, thank you. We would be very pleased to have another opportunity to have you as a guest again in the future for another wonderful getaway. Regards Sales Team Meliá Las Américas

Best hotel

, Woodbridge, ON
2019-02-20
My husband and I have come to this beautiful hotel 3 times and will always return every year. The food is really good, the employees are friendly and professional, the hotel is very clean inside and out. All the a carte are good also.
We had an extra special time thanks to Amed who is in charge of entertainment, he always said hello and made people get involved in the activities and shows. Very polite .
Always assisting in getting a seat for the guests, helping the elderly down the stairs, we all appreciated his respect.
Thank you for getting my husband up to play volleyball and dance on the beach. Lol [Details]
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The strong points
Entertainment,food,beach.
The weak points
Bring in new couches in the lobby.
Hotel reply, PR/Marketing, on 2019-04-15
Dear Josie Good to know you enjoyed your third visit to our hotel especially for the treatment provided by our staff in particular from Amed from our entertaiment team We look forward to welcoming you again anytime soon. Regards Sales Department

2019 Golf Getaway

, Ingleside, ON
2019-02-09
I have been staying at the MLA (Adult Only) for many years and love it every time I return. Being an avid golfer I love the close proximity to the Varadero Golf Course (next door). The staff are so helpful and friendly. They treat you like family. There are a number of good restaurants on site but my favourite place to eat after golf is the Snack Bar where the food is great and Alberto provides excellent service and lots of laughs. We like to stay in the spacious bungalows so we have a little more privacy. There is a nice shopping centre just before the entrance to the resort where you can can stock up on the essentials (beer) if you drink like a Canadian (LOL). Our maid was excellent and made sure that we had fresh linens, towels, etc. each day. The beach is beautiful and the water is so blue. Our little piece of heaven and recommend this resort highly. We feel so safe and well looked after. [Details]
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The strong points
Location, location, location.
Hotel reply, PR/Marketing, on 2019-04-15
Dear Cal1956 Your nice words when you described our hotel "yur little piece of heaven” is the best rewards Meliá Las Américas' Management & Staff can receive from our guests. Thank you very much for highlighting mainly the friendly attitude and hospitality of our employees toward our guests and for mentioning by name those who made your stay so special. It is true that Cuban people are really friendly and helpful and our employees are the best asset we possess. Definitely, they are what our regular customers valued the most. It will be our privileged to welcome you back soon. Regards Sales Department

Great Hotel Great Golf Great Beach

, Brampton, ON
2019-02-07
Clean, modern room with the beautiful beach at your back door and first tee a few minutes walk away. Staff were efficient and friendly. A large variety of good quality food was available at the buffet so we didn't sample the a la carte restaurants. [Details]
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Hotel reply, PR/Marketing, on 2019-04-15
Dear T Eustis It is very satisfying to welcome guests coming over and over again to Meliá Las Américas Thank you for your lovely review about our facilities & services and also for recommending some of your friends to come to ours Warmest regards. Sales Department

Made great friends

, Dieppe, NB
2018-12-26
What a great place to stay, we were very well greeted and made friends right away! Room was nice... not the most modern but very comfortable, clean and felt like vacations. Lots of very nice restaurants, daytime bars and food at all times. Not a dull moment as there was entertainment to keep us happy. Mall is a walking distance. Day trip to Havana very easy to organize too. [Details]
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The strong points
The staff at Melia Las Americas are the most welcoming, smiling, genuine people. From the first day, we would get out of our room and walk down to have breakfast and felt like we were right at home with this lovely family of staff from morning till night.
The weak points
Not the most modern room but clean and comfortable enough and that is not where you want to spend your vacation! The resort is fabulous!
Hotel reply, PR/Marketing, on 2019-01-14
Dear Martine Thanks for your nice review!!!, we are so glad you had a nice stay with us since the moment you were greeted from our staff. Good to know you loved the variety of restaurants and bars, our entertaiments and our well located resort Looking forward to welcome you here again Regards from Varadero, Sales Team Meliá Las Américas

A Dream Come True

, Calgary, AB
2018-12-26
Amazing!! My parents and I visited Cuba for the first time. We chose Varadero because we heard of the beautiful beaches it has. My mom and I were debating between Iberostar and Melia Las Americas. Almost last minute, like an instinct, we decided to chose Melia Las Americas and we are absolutely happy and satisfied that we did. Everything from the food to the people to the service and the hotel was excellent. As a first impression, when walking into the hotel, it is very clean, well-kept, and classy. It has an amazing view of the beach and ocean, and is in extreme proximity to the beach, which is what we were looking for. It is one of the closest hotels from the airport, about maximum 30 minutes with the bus, which pass by very fast as you enjoy the views of Cuba. The hotel has excellent wi-fi service, very cheap, for only 1 CUC, you have one hour to use your wi-fi card. The restaurants, we tried three La Arcada, Il Limoncello, and La Robleza, were excellent. The food really has its own flavour. I never once had problems with my stomach after eating it. Great variety and selection at the restaurants and the buffet. The terrase is perfect to sit at night, with music always happening, whether violin or flute or a band singing live. It was the perfect ambiance. Very classy and romantic and perfect for an adults-only resort. There is also a snack bar after the buffet is closed, for those that want to eat something past hours. The drinks are delicious!! Great service, always on time. Luis Enrique is one of the best servers!! This resort and its employees is now like a second home to us. We had an amazing time! Everyone, from the housekeeper Lily, to the barman Raul, to Daisy, Elena, and Emilio serving at the buffet, to Batista who always helped us with the beach chairs, to the entertainers Braskin, Amed, Etianne, Jose, and Roberto who always made us laugh and simply enjoy our time on vacation, to the dancers Diosmel and Lia, and to the showman Julio, absolutely everyone we met made our experience unforgettable. We truly felt like a family! I have never felt so welcome and cared for in a new place, amongst strangers, as I did in Cuba, at Melia Las Americas. We have nothing to complain about! The daily activities they have, from competitions to dance classes to aqua gym, are very fun! The nightly shows are amazing, especially the Saturday night fiestas! I can say that we will definitely be back again and will chose the same resort, not only because of the proximity to the beach, the privacy it offers but also entertainment and cleanliness, but mainly because of the people who truly deserve all the respect and appreciation for making our trip unforgettable. Thank you Cuba, thank you Melia Las Americas, thank you everyone!! [Details]
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Hotel reply, PR/Marketing, on 2019-01-14
Dear Dalinaalexandra: Thanks for your review!!!. We are so glad that you and your family has enjoyed so much your first time to Cuba!!! and also that we did not failed your instint by chosing our hotel. Good to know that you loved everything we have here, everything from the food, our people and the service Thanks for mentioning all our staff who made your stay unforgettable. We are looking forward to welcome you and your family in your second trip down to our island Regards Sales Team Meliá Las Américas

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