Melia Las Americas

Melia Las Americas
4.174.174.174.174.17
4.17 based on 602 reviews
#2 of 70 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 4.5 stars
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10 out 10 experience

, Timmins, ON
2024-04-26
We had a great time at the resort. Everything we could have asked for we got just that. [Details]
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The strong points
The staff, food, clean, pools
The weak points
Rooms are a little outdated
Certified
Hotel reply, PR/Marketing, on 2024-05-02
Dear Amilie Chaput, We would like to thank you for the very positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We look forward to your next visit. Kind Regards, Taimi Masiel Vidal Alfonso Community Manager

Great Experience

, Greenfield Park, QC
2024-04-06
We were there for two weeks in February. The hotel is great with a couple of pools and excellent friendly staff. We were in a Level Bungalow. Very spacious and clean, close to a pool and the beach, which is fantastic. The food at the hotel is diverse something for everyone at the buffet. The four different theme restaurants that require a reservation for dinner provide a "great evening out." The weather wasn't great, but the friendly staff made up for that. If you are a golfer, it's the only hotel in Cuba with access to a golf course. Overall just a great place. [Details]
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The strong points
The staff
Sanitary measures
Excellent
Certified
Hotel reply, PR/Marketing, on 2024-04-11
Dear Return Customer, Thank you very much for taking the time to share your vacation experience at our hotel. We are glad that we have once again met your expectations and we also thank you for your loyalty to our hotel. We look forward to your next visit. Kind Regards, Taimí Masiel Vidal Alfonso Community Manager

Paradise

, Dieppe, NB
2024-03-02
I was super impressed by the beauty of this hotel. The view from the main lobby to the beach is a 14/10!! The resort was set up to meet with other travelers with many areas to have a quiet conversation. The beach, the deck, the pool, restaurants, the main lobby, the bars and walks along the beach. The staff are pleasant and hard working. Omelet and meat grill had fantastic workers. Next year I may stay for 2 weeks. There were no shortages of beer, wine, eggs, meat, water and other items but I heard that was the case at other resorts close by. [Details]
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The strong points
Lovely, impressive setting, turquoise water, Sand, Palm trees, sunshine, architecture, amenities. Food exceeded our expectations for Cuba. Nightly activities were enjoyable. Just a great place to RELAX!!
The weak points
Good food but need to add more powerful HEAT lamps at food stations. Fix elevators not all working. WIFI spotty and drops need boosters on deck and pool. The RED flag goes up very quickly on the beach when waves are up, limiting access to water.
Sanitary measures
This was a clean resort.
Certified
Hotel reply, PR/Marketing, on 2024-03-05
Dear Marc M, We would like to thank you for sharing this review of your recent stay at the Meliá Las Américas. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service and a different and memorable experience. We look forward to your next visit. Kind Regards, Taimí Masiel Vidal Alfonso Community Manager

Love this place

, Red Deer, AB
2024-01-24
I have been coming to Cuba for many years and specifically to Melia Las Americas. It was the best hotel in Cuba then, and STILL IS.
We just returned from a 2 week vacation and upgraded to the “LEVEL” (a bungalow with exclusive benefits).
While the temperatures in Alberta were -43C, we were basking in the sun and surf.
Melia Las Americas also has one of the nicest beaches along the coastline, is shark free and most importantly to us, ADULTS only! 
For those golfers out there, it is the only hotel that offers direct access to Varadero Golf Club.
A group of 8 guys from Vancouver were in heaven LOL.
We did a couple of excursions as Cuba is one of the safest places to visit and Melia Las Americas has always been our first choice. [Details]
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The strong points
Best hotel in Cuba
Hotel reply, PR/Marketing, on 2024-01-25
Dear siicl, Thank you very much for writing this wonderful review about your stay with us and for your loyalty to our hotel. We are glad you enjoyed your stay and we are honored that you consider us the best hotel in Cuba. We look forward to your next visit. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Incredible Staff!!

, Barrie, ON
2024-01-21
Lovely resort beside the golf course! Have it all! Golf in the mornings, ocean in the afternoon. The staff go out of their way to make your stay enjoyable. No lack of food, alcohol etc. [Details]
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The strong points
Amazing Staff Beautiful grounds Views impeccable
Certified
Hotel reply, PR/Marketing, on 2024-01-25
Dear Sandra, Thank you so much for writing this wonderful review about your stay at our hotel. We are glad you enjoyed your stay and felt comfortable with our staff. We look forward to seeing you again. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Travelled solo

, King, ON
2023-09-26
My second stay at beautiful Melia Las Americas.
(First one 15 yrs ago) - totally enjoyed the peaceful
surroundings and the friendly Cuban atmosphere.
Will return with a group of friends in February. [Details]
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The strong points
Beach is great, you can almost step down directly from the lobby. Service everywhere was super!
The weak points
There is a piano in the lobby - but no piano player for the whole week! Would love to listen to some music or Cuban singers in the late afternoon/early evening!
Hotel reply, PR/Marketing, on 2023-10-02
Dear Roxy, Thank you very much for choosing our hotel again for your vacation. We are glad you enjoyed your stay and that you are planning to return next time. We look forward to seeing you soon. Kind Regards, Taimí M. Vidal Alfonso Community Manager

, North York, ON
2023-09-25
I have just completed my 4th stay at this amazing resort. From the time I arrived until my departure, the service has been top-notch. The staff is the main reason why I return. I usually stay in the hotel in a ''prime ocean view'' room for, of course, the view and the quality of the accommodation. There are other options in the '' Level '' category. The grounds are well manicured and beautiful. The cleaning staff is hardworking to keep this place spotless. I haven't found a single area that was not clean.

The food and drinks. Fresh and tasty. There is a lot to choose from. A buffet for breakfast, lunch and diner. Also, the resort has four à la carte restaurants available upon making a reservation. There are additional options for guests who are in the "Level" category.

The staff is attentive and dedicated to service excellence. I have only Kudos for all of them. A good variety of daytime activities are conducted at the main pool and the beach area. Evening entertainment is varied and conducted at the main terrace.

I love this adults-only resort for its superior quality and awesome staff. They all get ''five-stars'' from me. Thank you for making my vacation a success one more time! [Details]
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The strong points
Superior service, food and drinks variety, cleanliness, location. Great staff.
Hotel reply, PR/Marketing, on 2023-10-02
Dear C Fortin, Thank you very much for choosing our hotel once again for your vacation. We are glad to hear that you had a happy stay and hope you will come back to us again very soon. It is always a pleasure to welcome you. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Paradise

, Scarborough, ON
2023-08-22
This was our 3rd visit to this amazing paradise ! The staff truly went above and beyond every single day to make us feel like family every time that we saw them ! We would like to say an extra thank you to:
Amex,Manuel, Eliades and Pedro who served us drinks and food on the outdoor patio every day with huge smiles. We were sad to say “until next time” when we had to leave for home. You were so kind to us.
More big thank yous to Meivy, Yeramis, Jose, Aurora & Pedro who took such good care of us at the buffet at lunch and breakfast. Thank you to Criolla, with his big, friendly smile and fantastic eggs at the morning buffet. Thank you to Adrien at the lunch grill with his special sauce and excellent cooking techniques.
Thank you to Julio for being our own waiter during our extra special anniversary dinner outside. Your kindness and smile warmed our hearts.
Thank you to Karina and Ivon for going above and beyond to ensure that our wedding anniversary was even more special than we could imagine !
Thank you to Melany at the International restaurant who made our special meal even better !
You are all SO very appreciated and truly wonderful people.
All of the food during our visit was plentiful and delicious. Anything that we could think of was available. The tropical drinks and coffee were great. The room was beautiful and the bed super comfortable. The beach was absolutely stunning, and the sailing was amazing. The hotel lobby, with it's view of the ocean still took my breath away every day !
The singers, dancers and musicians at lunch and in the evenings were absolutely INCREDIBLE! We were VERY impressed with their talents !!
We came home feeling like we'd been treated like royalty. Thank you to the wonderful people working at Melia Las Americas. You made our stay AMAZING!!!!!! [Details]
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Hotel reply, PR/Marketing, on 2023-09-14
Dear Juliette, Thank you very much for choosing once again our hotel for your vacation. We also appreciate your kind words towards our staff. We are glad you enjoyed your stay and look forward to your next visit. Kind Regards, Taimi M. Vidal Alfonso Community Manager

Beautiful Resort

, Newmarket, ON
2023-05-08
Overall, i would rate this resort a 4.5 out of 5. You cant get enough of that spectacular view. The resort is beautiful and very well maintained. The beach is gorgeous and very walkable . The beach bar was central to the beach and the main pool. Drink selections were very poor.. The staff at the beach bar and lobby bar are very friendly. Pool absolutely amazing. The food at the buffet although repetitive, you can change it up everyday with many options. Buffet staff work hard and are very accommodating. This resort had the cleanest washrooms i've ever seen. . Entertainment was good but not over the top. Not a fan of all the stairs in the outside area , but won't stop me from returning. We were a group of 6 [Details]
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The strong points
Elavator was a nice surprise . The beach has plenty of loungers to accommodate all guests which was never a problem for us. Loved the location of the beach bar. plus they serve you on the beach. Selection not great. Staff and Lobby bar great service
The weak points
Beds need to be upgraded to fullsize queen or kings as per reservations instead of twin beds pushed together in the classic rooms. The International, very slow service,menu needs changing food is awful, overall the lack of variety of alcholic beverages
Sanitary measures
This resort is very clean including all area washrooms.
Certified
Hotel reply, PR/Marketing, on 2023-05-10
Dear Kimberley Edwards, It is always nice to know that our guests have returned home with great memories of their vacations and we are very grateful for the time and effort you have put into sharing your personal experience at the Meliá Las Américas hotel with us and the travel community. We look forward to your return. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Melia las Americas golf resort

, Vancouver, BC
2023-04-28
This is a hotel that we try to go to every year, we have been to 3 other ones prior to this hotel and enjoy this one by far.
We've been coming to this hotel for the last 15 years because of the people that work here are family to us and treat you very good. We also like that it's adult only. [Details]
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The strong points
Good people Good food Good times
The weak points
Wifi is only located in certain areas of the hotel.
Sanitary measures
N/a
Certified
Hotel reply, PR/Marketing, on 2023-05-08
Dear Paul Lanctot, We would like to thank you for sharing this review of your recent stay at the Meliá Las Américas. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service. We look forward to your return, you are part of our great Meliá Las Américas family. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Golf Vacation

, Montréal, QC
2023-04-25
I usually go to Melia Las Americas once or twice a year to play golf, relax & enjoy the beautiful beach and people.Never been disappointed. [Details]
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The strong points
Staff is very efficient and friendly. Rooms are clean, food is quite good considering the shortages of nearly everything in Cuba at the moment
Certified
Hotel reply, PR/Marketing, on 2023-05-01
Dear Paul Gravel It is always great to have you here in our hotel and see you playing at the golf course All our staff are waiting to see you soon Regards Sales Department.

KJ

, Milton, ON
2023-04-03
Excellent in just about all respects [Details]
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The strong points
Entertainment. Food. Servicel
The weak points
Ran out of some items a couple of times though there was always an alternate
Certified
Hotel reply, PR/Marketing, on 2023-04-07
Dear Kenneth Jackson, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you have taken to share your feedback and constructive comments. We look forward to welcoming you back soon. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Visit March 14 to March 21 2023

, Airdrie, AB
2023-03-23
I enjoyed my stay very much! The staff was friendly, the variety of restaurants was great, My favorite restaurants were the Japanese and Italian, the buffet was great as well I used it for breakfast. There was a lack of condiments but that didn't bother me however I would bring pepper next time and Bailys for your coffee. I found the beds fairly comfortable I'd rate them 7 out of 10. I highly suggest bringing your own hairdryer if you use one as the hairdryers there are stuck on the wall and the cord is short, didn't like that but I managed, very minor. However the plug one morning wouldn't stay in the socket and my front door batteries went dead and I couldn't get in to my suite however the repairman came and fixed that quite promptly. I am a gin drinker and I had to upgrade my room to get gin, which I did found annoying but that suite had 2 floors 2 balcony's with a later 2pm checkout (which I was thankful for as I golfed the morning I was leaving) it was 350 USD for 6 nights. The resort has free golf but you do have to pay for the cart which is 44 CAD and I rented golf clubs which were 33 CAD (I loved the Golf club which are Taylormade) the course is awesome too!! The beach was incredibly beautiful as is the whole resort. I would definitely go back and plan on it. The WI_FI connection was sketching and iPhones struggle there I have a Samsung and it was ok mostly. The process of going home in the airport was a 1 out of 10 I stood inline 3 straight hours, the first lineup was to get you boarding pass, the next lineup was for passport and that Visa (save that Visa you need it to come home) the next lineup was on the tarmac to board, it took all of the time to the minute to go home after you are dropped off at the airport, absolutely horrible. I suggest pay for priority status for the plane you board first then they start with the back of the plane seats and up to the front. I also suggest taking a taxi yourself to get there earlier to get through faster. It really was horrible standing in the heat and humidity for 3 hours solid! [Details]
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The strong points
I rented a convertible for the day for a trip to Havana it was 380$ CAD came with the tour guide who was so awesome I recommend that highly
The weak points
You cannot get Canadian or US money anywhere in Cuba so bring lots and have small bills such as 5$ bills. In some areas and items you cant use pesos so don't get a ton of Pesos, which btw you will be able to buy on the bus from the airport to the hotel.
Certified
Hotel reply, PR/Marketing, on 2023-03-28
Dear Kelly Clark, Thank you very much for taking the time to share your vacation experience at our Meliá Las Américas hotel. We are very happy to know that you enjoyed your stay with us. We will review every detail of your review with our work teams and look forward to your next visit. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Melia Las Americas

, Whitby, ON
2023-03-07
We did a family vacation to this resort for the first time. There were six of us and we booked 3 rooms. We haven't been to Cuba in several years as we had been disappointed with the resorts and food in the past but decided to try it again AND very happy we did. This resort did not disappoint!
It's a smaller resort than any we've been to but that was a definite plus. The food was great, the beach amazing and the overall atmosphere very relaxing and enjoyable.
Some of the rooms were a little dated but everything was clean and I'm working order. No complaints from any of our group.
I booked the beach romantic dinner for two and it was exceptional.
I would visit this resort again without hesitation. [Details]
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The strong points
Smaller resort giving a more personal family feel with staff. Excellent views from rooms Beach is beautiful, many shaded options. Romantic dinner for two on the beach was perfect
The weak points
The theatre was closed when we visited (has been since CoviD) Would like to see a couple more options at the grill (chicken wings & pub style food) Internet needs an upgrade, we were not able to access anywhere but the lobby.
Hotel reply, PR/Marketing, on 2023-03-09
Dear jackieryan Great to know we did not disappoint you and your family. Thanks for highlight the excellent food , the amazing beachand the very relaxing and enjoyable.atmosphere Wishing to have a chance to welcome you back soon Regards Taimi M. Vidal Alfonso Community Manager

Amazing all inclusive vacation! Would recommend!

, Richmond Hill, ON
2023-02-28
My boyfriend and I traveled here in Feb 2023 to celebrate our anniversary. Melia Las Americas surprised us and exceeded our expectations! We had the "Level" upgrade and it was so worth it for the small extra price. We were greeted and checked in quickly and with ease. A bell boy was provided to bring our bags to the room and although at first, our key cards did not work he was quick to get them fixed and get us into our room. The rooms were IMMACULATE. We stayed in the Garden Level Suite and to our surprise had two floors! On the first floor was a bathroom, dining area, walkout patio, and kitchenette/fridge - which was replenished with coffee, teas, pops, beers, and water bottles daily. There are stairs that lead up to the next floor in which there is a full-size bathroom with shower, tub, bidet, toilet, and full vanity including hair dryer, iron, and ironing board. Towels were replenished daily with the option to ask for more if needed. We had a full king-sized bed, another living area upstairs, and a walkout balcony that overlooked the garden, golf course, and ocean. There is a full-size closet with drawers as well. The cleaning services were amazing and there is a do not disturb option if you wish to not have your room cleaned that day. The grounds of this resort are incredible. The main lobby is well spread out with lots of sitting areas and the view from the lobby steps down to the ocean is BREATHTAKING. The beach was stunning, with white sand, and blue water, and never a problem finding somewhere to sit even if you are not down early in the morning. The food - genuinely surprised us! The buffet breakfast, lunch, and dinner included a variety of options. Although some of the produce is not the same as in Canada we never went hungry. Some of the options at breakfast included: an omelet station, fried egg station, bacon/sausages/hashbrowns, toast, cold cuts, cereal, yogurt, fruits, salads, sweet treats, pancakes/french toast and YES there are condiments - hot sauce, ketchup, dressings, etc. Lunch/dinner at the buffet varied from day to day but included various options including fries, pizza, sandwiches, rice, paella, lots of meat options, salads, fish, pasta bar, etc. The 24-hour snack bar is great as well with burgers, sandwiches, french fries, etc! They also make an incredible iced coffee or cappuccino! We visited Il Limoncello for dinner twice on our trip (the Italian Al-A Carte) and were so pleased with the food and service! On our first night, we were seated outside and were able to watch the sunset over the water. If you want to be seated outside the earlier reservations are best! My boyfriend and I had: bruschetta, pizza, carbonara pasta, meatballs, antipasto, and stuffed chicken. You can also order room service 24 hours from the snack bar for a meal when you wish! The pools are well kept and rarely packed or difficult to find a seat. The best part of our trip despite all the amazing amenities is the staff hands down. We would like to thank Elvis at the beach bar always tending to us (even without asking), and the wonderful buffet staff they made our experience so wonderful and always smiling!! We would like to add that the resort and the nearby Plaza (mall) do not accept CUP. They accept credit cards, and cash (USD, EURO, CAD). Some days the machines worked and other days it was down so we suggest bringing cash in your home currency and credit card. If you wish to change to CUP I would do so in small amounts and you may tip bartenders, staff, maids, etc in that currency. However, purchasing at the resort cannot be done using CUP. The GOLF COURSE is amazing. The views are beyond breathtaking and even if you are not an avid golfer it would be worth it to play a round at the course.

Overall, our experience at Melia Las Americas was 10/10 and we would absolutely come back! Thank you for making our anniversary trip one to remember. [Details]
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The strong points
- Staff - Amenities (room, beach, pool) - Food (above average for Cuba!) - Golf course
The weak points
- Lack of communication that CUP cannot be used on the resort to purchase items - however the staff is happy to take it as tips - The wifi is a little poor but not a huge issue for us!
Certified
Hotel reply, PR/Marketing, on 2023-03-28
Dear Richmond Hill, Thank you so much for your kind recommendation to the travel community, as well as for taking the time to share your experience at our hotel. We are very happy to hear that you enjoyed your stay and look forward to seeing you again soon. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Holiday Was OK But Too Short

, Ottawa, ON
2022-11-15
My husband and I have been to this resort more than 14 times. We come here because of the wonderful staff, lovely accommodations and for my husband, the proximity to the Varadero Golf Course. Unfortunately, our recent trip was cut short because of an unforeseen flight delay. Our7 day holiday was only 5 days. I'm sure our next trip will be better. [Details]
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The strong points
Bungalows in Level Section roomy and nice. Staff very friendly and work very hard. Beautiful resort..not too big and not too small.
The weak points
Quality and variety of food has declined since pandemic. Found some foods too salty. No spoon, sugar, whitener or tea bags in room, just 2 coffee pods. No entertainment in lobby. Bed in bungalow too firm.
Certified
Hotel reply, PR/Marketing, on 2022-11-23
Dear Mae Great to know you have been with us for 14 times and that you prefer us due to our lovely staff, hotel accomdation and because your husband love to proximity to the golf course Looking forward to have you here soon again Regards Aaron Lozano Manager on Duty

Dint go-to cuba

, Cambridge, ON
2022-11-14
This is my 10 th time in cuba and last . So much has changed for the worse .
No nightlife.....no booze
Rice and beans and cold cuts and tilapia fish every day .
Food shortages ..unhappy people . Whole vibe . Was so happy to come home . [Details]
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The strong points
Beach
The weak points
Food non existent Beer non existent Booze terrible and bars ran out Peso they do no want or accept Staff and people do not care ..they fed up Not a place for tourism anymore . Price way too high for nothing. Bye cuba :(
Certified
Hotel reply, PR/Marketing, on 2022-11-23
Dear Dionald Please, accept our apologies because we were not able to deliver the great expectation that you rightfully deserve from us I guarantee you that such service inconsistencies are not the norm of Meliá Las Américas Best regards from Varadero. Aaron Lozano Manager on Duty

I'd go every year if it had swim up pool bar

, Doucetteville, NS
2022-11-11
Only one complaint there is no swim up pool bar
Everything else was great [Details]
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Certified
Hotel reply, PR/Marketing, on 2022-11-23
Dear Michael Thanks for posting your review on this important site!!!. In our hotel we have a swim up bar in the pool which is located in the garden area, this pool is exclusive to The Level Guest, i highly recommend you to book next time oir the level, you will love the facilities and services Regards Aaron Lozano Manager on Duty

Amazing!!!

, Grand Prairie, AB
2022-10-13
Beautiful hotel with live entertainment and friendly staff.
I highly recommend purchasing a Level package it is definitely worth it for the private pool with swim up bar, delicious catered meals, and gorgeous rooms.
The Japanese restaurant was fantastic with food cooked right in front of you, and the Level restaurant was great for sit down breakfasts, lunches and dinners.
Bring a pocket full of $5 bills for tips (no change, it is unusable there) I brought US $1s as well but I wouldn't next time, they love their Canadians <3 [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-03-28
Dear Michael Leach, Thank you so much for your kind recommendation to the travel community, as well as for taking the time to share your experience at our hotel. We are very happy to hear that you enjoyed your stay and look forward to seeing you again soon. Kind Regards, Taimí M. Vidal Alfonso Community Manager

Amazing Resort

, New Glasgow, NS
2022-06-18
My experience was fantastic!! Such a gorgeous resort! The entertainers are so amazing! Adrian has the most infectious energy! You see him smile and you just want to be around him all the time! He does Yoga, Thai Chi, Aqua Gym, Beach Volleyball, games, dance lessons where you just cannot take your eyes off of him because his Cuban rhythm is so perfect! Need to learn basic Spanish? Adrian will teach you! There were so many positives about this resort but Adrian made this trip absolute perfection. [Details]
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The strong points
Entertainment team for sure!
The weak points
Rooms could be updated a bit but no complaints.
Hotel reply, PR/Marketing, on 2022-07-08
Dear Valerie I am so happy to know that you enjoyed a relaxing and very pleasant stay at Meliá Las Américas! I thank you very much for sharing your experience as a guest and I am pleased that truly enjoyed all our facilities & services, especially the entertaiemnt activities provided by Adrian who made yuor trip absulute perfect Adrian and the rest of the team are looking forward to greet you again soon Regards Manuel Molina General Manager

Fantastic vacation, again...

, Scarborough, ON
2022-06-10
This resort has become my absolute favorite after traveling through the Caribean for the last 25 years. This time I was visiting with two of my friends and everyone was very happy with the reception, service, friendliness of the people working there and comfort in their hospitality.We also met some very lovely people there aside from the hosts. I sugested to my cousin to visit here also and he just come back on the 3rd of June having stayed there for 8 days. My friend and I have already made reservations for October 12 and are counting the days impatiently. Can't wait to see everyone again, Manuel (manager extraordinaire), Karenia (ultra room organizer), Elsie and Jorgi (entratainment specialists), and others just as nice and just as valluable. We'll be baaaaack...... The wonderful people of Cuba are doing a tremandous job considering the extremely unfair and inhumane, cruel embargos and restrictions constantly thrown at them by their neighbours the USA. They deserve our praise and love, from the heart. Hats off to Cuba!!! [Details]
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The strong points
Everything, everything, people, beach, room 3314 was a fabulous room for me (hope to get it again) and extra thanks to Karenia for keeping it so nice and comfortable.
The weak points
What weak points? I have none.
Hotel reply, PR/Marketing, on 2022-06-14
Dear Zora Great to know that our resort has become yuor absolute favorite after traveling through the Caribean for the last 25 years Great to hear also that your friends, cousin love aour place as much you do because the attitude and friendliness of our staff. As mentioned, The wonderful people of Cuba, even on this situation are are doing a tremandous job. All of Them and especially, Karenia, Elsie and Jorge and myself are looking forward to welcome you back on October 12 Regards Manuel Molina General Manager

Varadero 2022

, Pierrefonds, QC
2022-05-30
We had an amazing experience once again at Melia las Americas . Things changed post Covid but we had food all the time and not so bad for choice .
Staff was amazing once more. Only thing is they need to have more animation at night . Location of this hotel is great. We stayed in the renovated room on the 4th floor.. just gorgeous with ocean view . We will definitely return . Could not ask for a better vacation [Details]
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The strong points
Staff, cleanliness, beach and service
The weak points
Entertainment
Certified
Hotel reply, PR/Marketing, on 2022-06-03
First of all thank you very much for your comment about our privileged location.Your positive comments about our food will certainly encourage other prospective travelers to visit our hotel. With my best greetings. Manuel Molina General Manager

Great for golf and beach, food is mediocre

, Pointe Claire, QC
2022-05-06
If you're looking for golf and beach this is the place to be. Golf course a short 3 min. Walk from your hotel. Hotel is directly on the beach. Food can be a little frustrating since it is not available all the time. Buffet hours are very limited and other offerings are sparse and service is unreliable. In fact, it takes a few days to learn to curate your meal but once you figure it out there's something that you can find to eat at every mealtime. Snacks are limited. In fact, experienced visitors at this hotel all brought their own snacks, hot sauce, steak spice and the occasional jar of peanut butter! [Details]
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The strong points
Golf and beach. Golf course is dry but it is picturesque and interesting. Beach is beautiful.
The weak points
Food, in general and info. It takes a few days to figure stuff out. Wifi is spotty. Lots of repeat visitors to help you find your way.
Certified
Hotel reply, PR/Marketing, on 2022-05-13
Dear Margaret Mclean, Thank you very much to let us know that you had particularly enjoyed our exceptional beach, the beauty & spotlessness of our property, our privileged location and facilities for golfers. At the same time we are disappointed by your description of our food service, as we know this is one of the main aspects vacationers value during their stay. I am sure on your next visit this perception will change. We hope you will give us another opportunity to serve you in the future for a better experience. Kind regards. Manuel Molina General Manager

Malia Las Americas

, Etobicoke, ON
2022-03-25
First time ever they did not carry tonic water at any bar, so holiday for my wife was totally spiled. [Details]
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The strong points
Playing golf
The weak points
Lack of tonic water at any bar.
Sanitary measures
Exellente.
Certified
Hotel reply, PR/Marketing, on 2022-03-30
Dear Antoni Wejman, We appreciated your short but straight to the point review. It is disappointing to see that your experience here only reflected in a 2 points review, when your main claim was that we didn't have tonic in our bars. Please, accept our apologies because we were not able to deliver the great expectation that you rightfully deserve from Meliá Las Américas. Our goal is to exceed the expectations of all our guests and I am sorry that we did not accomplish this during your visit. Best regards, Manuel Molina General Manager.

Cuba Golf !

, Waterloo, ON
2022-02-15
Great fun in the sun with golf, cigars & rum for one week
Unlimited golf, cart extra
Great guys trip [Details]
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The strong points
Resort is beside first tee Beautiful Sandy beach with shallow water Great buffet with omelettes, eggs to order for breakfast Dinner buffet includes pasta bar, fresh cooked seafood,chicken,beef etc Beds in level service were
The weak points
Inconsistent service Level Service accommodations have no good views Too few a La carte restaurants Only one snack bar with mediocre food and very limited menu Extremely slow room service (waited 3 hours to get beer) Poor internet and spotty
Certified
Hotel reply, PR/Marketing, on 2022-02-18
Dear Nick, It is evident there were some aspects of your recent stay that could have been handled better during your visit at Meliá Las Américas. Please, accept our apologies because we were not able to deliver the great expectation that you rightfully deserve from us on your golf trip. I guarantee you that such service inconsistencies are not the norm and we will certainly pass on your feedback to the relevant Departments for their immediate evaluation and action as needed. Regarding your discontent with the food offer at the Snack Bar and the room service , I will be sure to share your comments with our Executive Chef and our F&B Manager. We appreciate your bringing these matters to our attention. I would like to reassure you that your comment was valued as it is only by a careful study of our clients' reports and suggestions that we can correct possible deficiencies and improve our standards of service. Despite those negatives it was hopeful to hear your comments about our privileged location, next to a fantastic beach, our Golf Offer and the qualily of our Buffet Restaurant. I hope you will decide to visit us again in the future and then we will have the chance to make your vacation memorable. Sincerely. Manuel Molina General Manager

Amazing stay at Melia las Americas

, Scarborough, ON
2021-11-24
My friend and I braved a trip to Cuba and were more then happy we did. Never mind the Covid tests and vaccinatiion proofs, that is a giiven and went without any problems, but staying at Melia las Americas was a most wonderful experience. I got the marvelous room 3306 facing the ocean. Everything about the room was just great but it was even more satisfying due to a great service and company of lovely Karenia who made sure I had everything I needed. She is a very capable, friendly and personable lady and it was a joy to get to know her. I also must mentionn Miriela and Marichal at "Barbacoa" restaurant. Miriela is a marvel, she remembered all that I and my friend usualy ordered and was on top of every wish we had before we even voiced it. Marichal was also very atentive and made great cappuchinos. And then there is the tireless entertainment crew at the beach, namely Jorgi, Elsie and the beautifull blue eyed young lady whose name I fergot. I meant to go last day to visit with all of them and thank them one more time but was unable to, time runs out faster then we think. I will make up for it next time, soon I promisse. A big thanks to the young manager, Manuel who made sure to see to every detail in running this wonderful resort. When I praised him in the dining room I should have mentioned that it is saying a lot when your crew is often singing while runing around working. Cuba is my destination always and it will remain my destination for the remainder of my life. I wish them all well and will be there again in January or February 2022. I love you all with all my heart. [Details]
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The strong points
Everything, people first. Beach is unbelievable beautifull, the ocean was lovely and warm. We even had wonderfull weather.Food was plentifull, not the usual wide selection but plenty lovely food if you are not inclined to waste and are respectfull.
The weak points
Nothing, I had all I needed and can't wait to be back.
Sanitary measures
All was done to keep the guests and the hosts safe, masks were worn outside of our rooms. Test was done on arrival and another 72 hours before departure. All was profesional and easily accessable. No problems of any kind.
Certified
Hotel reply, PR/Marketing, on 2021-12-22
Dear Zora Thanks a lot for posting your nice review on Monarc.ca. It is great to know you that staying with us you had a wonderful stay, specially because the remarkable service provided from many people of our great staff, such as Kirenia, Miriela, Marichal, entertainment crew and many others. For Canadians, for you, Cuba will always be your destination for the reminder life Looking forward to see you again in January Regards Manuel Molina General Manager

I would highly recommend this hotel. Key elements:

, Richmond Hill, ON
2020-04-13
THINGS TO BRING (bug repellent, refillable container for the beach since the cups are very small, night light for the bathroom and your own face cloth)
RECOMMENDATIONS
Put a towel on the chair next to the beach at 7:00
Get a pad from the beach clubhouse to put on our beach lounger
Go to the mall to buy wine in order to bring it in the à la carte restaurant
Ask for another blanket and will receive it immediately
Tip the servers if you want anything done they get a whole lot friendlier
Ask for extra foam on the bed since they are hard
Put all valuable items in your carry on
Make reservation for the à la carte restaurant from the day you arrive otherwise they will tell you its all booked
Change small amount of your money at the reception
ROOM Check-in time: 15:00. Check-out time: 12:00
Yesumaris is the person to see front desk if the room is not to our satisfaction
The first floor rooms had a bit of a smell, second floor rooms not so great, third floor rooms are very nice as well as the hallway and the view on the third floor is great. We had room 3103 king size bed, view of the golf course and water, it was very clean and would highly recommend it

BEACH
Are very close to the door of the resort
Saturday and Sunday more locals on the beach this would be a good day to go out of the hotel
No sea weeds
No harassment by vendors on the beach

DRINKS
Cristal Cuban beer is good and cold
Cocktail are strong
Lobby bar has more variety of alcohol
A sweet wine called Legendario is terrible
Pina colada is made from powder
PLAZA
plaza next door (again, in walking distance) for casual shopping and some live entertainment.
GOLF RESTAURANT
The 2 minute walk from the hotel lobby to the Xanadu (DuPont) Mansion at the golf course, for a drink in the lounge or dinner is definitely a todo. (veal came with a purée of mashed potatoes, vegetable and well presented)

RESTAURANTS
-The lady who makes reservations Angela was so kind and helped to coordinate our à la carte which was no easy task with so many of us and she did so with a smile.

IL LIMONCELLO (Mediterranean food Italian) Mediterranean | À la carte
La Arcada (international restaurant with spring quartet music).
The croquettes, lobster bisque, chicken pasta and salty fish are very good.
The Robleza Barbecue,Cuban | À la carte. Location: Pool area
It is open air dining with Cuban cuisine (bbq) lunch is good,
Paella is good served for two people or four (seasoned rice, shrimps and mussels)
Sakura JJapanese | À la carte Location: Pool area
Japanese restaurant was nice the portions are big enough for the women we also tend to love this restaurant
super show cooking – an entertainment in itself
La Terraza (buffet restaurant)International | Buffet Notes: Air conditioning, Dress code,
Fresh fish selection grilled on request
Bread is made daily and no preservatives.
There is this delicious garlic oil that they would flavor the meat at the meat station or put it your pasta.
Bacon undercooked
Eggs are fresh eggs
Pasta bar is good especially the meet sauce [Details]
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The strong points
Strawberry frozen daiquiri is good ask them to add amaretto Robleza is the best champagne Capuchinos are delicious on the outside terrace AIRPORT Juan Gualberto Gómez Airport Distance from airport 35 min Melia Las Americas offers an airpo
The weak points
The beds are rock hard Pina colada are runny Beware - the airport on the way back is a NIGHTMARE!!! line for checking baggage, line for airport tax, line for immigration office, line for security (with no ropes so it gets messy and a fight almost.
Hotel reply, PR/Marketing, on 2020-04-21
Dear Brigitte Genier: Thanks for posting your review on Monarc.ca We are pleased that overall, you had a pleasant stay here and you liked our privileged location, our fabulous & calm beach and our facilities. Still, there seemed to be some small details that could have been handled better during your visit with us and we apologize if this detracted from your experience in any way. As hoteliers we realize that there is always room for improvement and feedback is crucial in this process. We appreciate you bringing these matters to our attention and I have shared this information with the resort Management team for immediate evaluation and action as needed. Our goal is to exceed each of our guests' expectations from the moment they walk through our doors. We hope that you will return again and allow us the opportunity to serve you more efficiently on a future stay. Warmest regards. Francisco Silva General Manager

Cuban Holiday

, Langley, BC
2020-02-25
The rooms were very clean, and maid service daily. The main common areas were also kept clean. The Beach was beautiful but there wasn't enough covered areas to avoid the sun, and we paid a premium to have special access to an area of the beach, but unauthorized people were using it and the staff did not enforce the rule that it was for premium guests only. [Details]
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The strong points
Great location to golf and beach, clean hotel.
The weak points
Almost no poolside or beach service, the drinks were served in tiny glasses and were mostly ice. Food at the restaurants came in tiny portions, the buffet food was horrible, and the staff expected tips for everything.
Certified
Hotel reply, PR/Marketing, on 2020-03-03
Dear John Bors, Thank you for visiting us at Meliá Las Américasand for taking the time to share your experience on Monarc. We are pleased that overall, you had a pleasant stay with us. Still, there seemed to be some details that could have been handled better during your visit with us and we apologize if this detracted from your experience in at any rate. We appreciate you bringing these matters to our attention as our goal is to exceed each of our guests' expectations from the moment they walk through our doors. On a bright side, we are glad to see that you enjoyed our good location, the beautiful beach and the cleanness of the hotel. We know that there is still a lot to be done, but we are convinced that our hotel has an amazing potential and we are working harder and harder everyday to make it better. Always at your service. Sincerely, Francisco Silva General Manager

Great hotel and service

, St Andrews, MB
2020-02-14
We've been to this hotel several times, easily our favourite hotel in Varadero.
Lots of amenities, numerous daily beach activities, water sports and evening entertainment. Nightly theatre shows, evening dancing with live music or DJ's on the patio overlooking the ocean, as well as beach parties.
Rooms and beds are very comfortable, food is excellent(very important to us) with the restaurants being well kept and managed. We've seen numerous upgrades and changes over the last 4 years, including significant room upgrades, lobby refresh, restaurant upgrades, added premium Level lounges and concierge beach services, etc.
This in an adults 18 hotel, beautiful beach front, surrounded by the golf course. A number of free rounds of golf are usually included with your stay. Golf course is stunning with several unique holes. The hotel amenities and helpful staff keep us coming back. Call out to a few of the many staff that made our last last stay enjoyable: Nelson- classy professional demeanour, Raul- hardest working guy on the beach, Allen- always engaging, and Elsy,Amed and all of the entertainment folks. [Details]
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The strong points
People, food, entertainment, hotel location, premium service options
Hotel reply, PR/Marketing, on 2020-02-26
Dear Rolf Koch-Schulte, Thank you so much for your loyalty and for taking the time to report your impressions about your recent vacation Meliá Las Américas. We are glad to hear that you had another nice vacation with us and enjoyed our facilities and services, specially our phenomenal customer service.Thank you for mentioning the friendliness and professionalism of our employees, and mention who made your stay more pleasant.Your feedback will encourage us to continue providing the high level of service we deeply believe our guests deserve. Thank you again for your comments and we look forward to your next visit. Best regards from Cuba Francisco Silva General Manager

Golf Getaway

, Ajax, ON
2020-02-12
Convenient to the Varadero Golf, steps away [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-02-26
Dear Mt Cruz, Thank you for taking the time to give your feedback. We were please to see your positive remarks about our facilities and services in general, specially our location, steps away to the Varadero Golf Course. Hopefully we will have the privilege to welcome you back anytime soon. Best regards Francisco Silva General Manager

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