Melia Las Antillas

Melia Las Antillas
3.703.703.703.703.70
3.70 based on 644 reviews
#18 of 70 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 4.5 stars
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Holiday

, Bainsville, ON
2024-04-11
Very nice resort clean and efficient with no shortages of anything I would recommend this place to all my friends [Details]
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Certified

Melia Las Antillas

, Halifax, NS
2024-03-16
Overall we had a good week thanks to the weather, the beach and the water. The hotel is dated and in need of repair in most areas including the rooms which are hit and miss. Public area washrooms often out of order in lobby, pool area and buffet (only opened 2 out of 7 days that we were there). Also when they are open only running water, no soap and not clean. Saw a cleaner one time the whole week.
Nightly entertainment is okay. The buffet is repetitive with poor selection. [Details]
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The strong points
Beach was incredible, lots of chairs, free catamaran trip along the beach is a great option and for $20 you can snorkel. Pool was nice, other than the washroom .
The weak points
Most staff seemed tired and not overly friendly . Food was very repetitive and not much selection, even considering shortages it seemed others at different resorts didn't experience this the same time we were there.
Sanitary measures
Overall fairly clean, but washrooms were always closed or in repair with hit and miss options available like soap and paper towel.
Certified

Le pire hôtel du groupe Meliá.

, Montréal, QC
2023-12-18
Nous avons toujours aimé la chaîne Meliá. Nous étions au Meliá Cayo Santa Maria (bien), au Meliá Buena Vista (Extraordinaire) et au Paradisus Rio de Ouro (Très bien). Forts de ces expériences, nous avons décidé de séjourner au Meliá Las Antillas, qui, à notre avis, doit être le pire hôtel du groupe Meliá. Points négatifs-Ce n'est pas un tout compris, mais un maximum de 50% inclus car il manque des choses de base. 1) Au début, il n'y avait ni vins, ni cavas, ni moritos. Après 3 jours, des vins étaient servis pendant le dîner dans le restaurant romantique, mais la qualité n'était pas bonne. Où sont les bons vins élaborés à partir de raisins tempranillo espagnols ? 2) Il n'y a pas de beurre au petit-déjeuner. Nous avons voyagé et séjourné dans des hôtels dans diverses régions du monde, mais celui-ci était le premier à ne pas contenir de beurre. 3) Health Bar – Le lieu existe, mais il ne fonctionne pas. Nous y allions tous les jours pour déguster un jus naturel, mais ils ne servaient que de l'eau aromatisée. Les employés ont déclaré que le mixeur était tombé en panne et qu'ils ne pouvaient plus produire de jus. 4) Au buffet, tous les jus sont industrialisés et contiennent beaucoup de sucre. 5) Nous avons choisi à l'avance un dîner spécial au homard. Nous avons été très surpris et déçus lorsqu'ils nous ont informés qu'il n'y avait pas de homard. Ils ont proposé une option de poulet au lieu du homard. C'est une fausse publicité pour l'hôtel 6) La salle de sport n'a même pas de tapis pour faire des exercices abdominaux et possède plusieurs appareils cassés, ce qui augmente les risques d'accidents Points positifs - 1) La plage est magnifique et le personnel est extrêmement sympathique et cordial. 2) Conciergerie au 5ème étage - Les deux responsables Naidelys et Greter sont absolument fantastiques. Les deux dames assurent un service client de qualité avec une grande convivialité. 3) La chambre est spacieuse et confortable. Même si elle n'a pas été rénovée, la chambre est très propre. La femme de ménage gardait tout très bien rangé chaque jour et réapprovisionnait toujours en eau, papier toilette et autres articles. 4) Le salon du 5ème étage est très agréable pour prendre un café ou un verre. 5) Les cocktails spéciaux pour les Canadiens et les invités sont une bonne idée et très agréables. 6) Le service médical est très efficace. Le docteur Lilian est excellent et très sympathique. Nous avons pris rendez-vous suite à une allergie provoquée par des piqûres de moustiques. 6) Le jardinier M. Patrocínio et l'équipe qui nous ont offert chaque jour de l'eau de coco avec une grande gentillesse. 7) Les employés qui préparaient les omelettes le matin. Vieil hôtel avec plusieurs problèmes, mais avec un personnel charmant. [Details]
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The strong points
staff et plage
The weak points
no wines, no cavas, no morritos
Certified

Worst experience ever in an all inclusive

, Terrebonne, QC
2023-11-07
Don't believe the paid-off positive reviews as they are fake. Check out TripAdvisor and all the negative reviews as they are spot on!!

This was the worst experience in an all inclusive that I've ever had in my life. Yes, I've been to Cuba before and this was by far the worst experience ever!! Please trust me and go somewhere else or you'll regret it too…

Bedrooms:
- Very old but we expected that to be the case.
- Mattress springs will poke you all night long.
- Towels smell of rotten cheese.
- Sink was clogged. We complained and they came and “fixed” it quickly but then water was leaking from under the counter. We complained again and it was finally properly fixed.
- Lizards in the bedroom which we had to take out daily by using one of the drinking cups. I guess that's somewhat to be expected (or so we were told).

Resort:
- The lagoon was DISGUSTING and the smell would be carried by the wind. We had to constantly move around depending where the wind was blowing to avoid the stank.

Food!!
- The worst on earth and I'm not exaggerating. Even for Cuba standards this was horrible.
- We were served raw chicken.
- I found a piece of glass in my rice (after I crunched down on it…)
- Same horrible food at the buffet every day with no variety.
- No condiments!! Dry burger patty between two pieces of bread. No ketchup no Mayo no nothing.
- Never any fries! Not once did we see fries, hotdogs or any type of fast food other than the dry burgers.
- If you can get a fork through a piece of corn on the cob, it'd be a miracle! Impossible to chew but ready to make popcorn with it…
- No attention to allergies. Food with nuts isn't indicated. For instance the chocolate ice cream had nuts in it but you wouldn't be able to tell unless you put it in your mouth.
- No fresh fruit nor veggies! Mango & watermelon were white!
- No mojitos! It's the National drink of Cuba but we kept being told they had no mint nor lime…
- They stop serving beer at 3 PM with no explanation other than “management decision”.
- À la carte restaurants serve the same food as the buffet… in a nicer presentation with the same horrible taste.
- Forget wine… or bring your own bottles.

Management:
- The staff was very friendly! We tipped generously, daily, everywhere we went.
- There were barely any activities and the shows weren't worth going to.
- We complained about the food (raw chicken and glass and some of the other stuff above) and we were offered the chance to checkout at 4PM instead of noon (as an apology) provided that we sign a waiver… [Details]
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The strong points
Friendly staff! Gorgeous beach that is well maintained and clean.
The weak points
Everything else from food to drinks to hotel cleanliness was beyond horrible. I wouldn't go again even if they paid me to go.

Clean rooms and decent food

, Torbay, NL
2023-04-19
I was a bit reticent booking a Cuba vacation as my last experience was not very good.
I have to say I was pleasantly surprised! The food was good. There was a variety at the buffet every day and the a la carte restaurants that we tried were good. It is an older resort (24 yrs old according to the workers), but our room was very clean and the resort in general was clean. Our AC worked perfect and there was no smell in our room, but one of the couples we were with had trouble with AC. It seemed to be an issue for that specific building. The beach was beautiful! Overall it is a good resort, I would recommend. [Details]
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The strong points
Beach Cleanliness Food
The weak points
Lacking in the fruit department
Certified

Relaxing, laid-back resort

, Ottawa, ON
2023-04-18
I was a return guest, as are many--and that, in itself, is a good recommendation. Everything in my room worked properly, and both the room and resort were very well kept. The meals at the a la carte restaurants were wonderful: a good amount of choice, very tasty and the plating was world-class. Also the service. The entertainment at this resort is also a cut above: both the shows at the main stage and the performances at the lobby bar. The a la carte restaurants also had talented musicians, as did the cocktail party for Canadian guests. I upgraded to an ocean-view room, and the concierge lounge services came with. Both Naidelys and Greter were very knowledgeable and helpful. The continental breakfast and snacks were also convenient, and the super-duper coffee machine had wonderful cappucino. [Details]
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The strong points
The a la carte restaurants and entertainment were excellent. The dinner for returning guests was very special. The concierge services were wonderful.
The weak points
The only time I saw white wine was at the dinner for returning guests. However, there were many other options. Manage your expectations in Cuba.
Certified

Relaxing Week

, Truro, NS
2023-03-19
We just had a wonderful week at Melia Las Antillas. We usually spend most of out time at the beach and it and the pool were all we could ask for. They were clean and there was never a shortage of chairs or service at either location.

Service in general at this location, housekeeping, food and bartending, were all very good. The beach bar staff, Colon, Raul and Jorge made us smile everyday. We were also especially pleased with Greter, Ibeisi and Naidelys in Fifth Floor Concierge who went out of their way to make us comfortable. Naidelys was especially helpful on one occasion when my husband, who is a type one diabetic, found himself with a low blood sugar early in the morning. We always travel with the required candy etc. but weren't sure we would have enough to get us to breakfast and she delivered juice and sweets to our room.

Our room was very comfortable and kept very clean by housekeeping. The bed was the most comfortable we've had in all of our visits to Cuba and for the first time ever, I didn't use the extra pillowcases I brought from home as the pillows smelled fresh and clean as opposed to musty and damp.

As is the case at most resorts in Cuba right now, there were some inconsistencies with what was available for food and drinks. On one night no white wine in the buffet, another no pina colada at the pool or gin in the lobby. These situations were usually temporary and we were always able to find something else to our liking to eat and drink.

We are both 50 years old and found this resort to have the perfect mix of entertainment/activities and quiet. We were especially impressed with the Cuban Day entertainment and food and the evening cocktail party for Canadians. They both felt like nice little extras and were well done. We recommend this resort and will definitely hope to be lucky enough to return. [Details]
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Review

, Surrey, BC
2023-03-13
The location is good and the staff is very friendly and accommodative. They try their level best to keep the guests happy and entertained.
Very good choice of drinks from all bars and restaurants.
Rooms look dated and not well maintained.
The choice of food is limited and no flavors.
Overall good stay for drinks and relaxation [Details]
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The strong points
Friendly Staff and choice of drinks.
The weak points
Limited choice of food
Sanitary measures
N/A
Certified
Hotel reply, PR/Marketing, on 2023-03-16
Dear guest: Thank you for the time you spent to share your feedback on your recent stay at our Meliá Las Antillas, to be considered as one of the best hotels you stayed at is certainly high praise. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Kind regards, Daylis Delgado Fajardo Sales Manager

Leanne

, Edmonton, AB
2023-03-04
It was wonderful. I totally recommend the beach bar service. Colon, Raul, and Jorge lies were great and friendly. The vip staff Greter and Maidens were fantastic. Extremely helpful and excellent service. [Details]
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The strong points
Friendly staff and very helpful
The weak points
Nothing
Certified
Hotel reply, PR/Marketing, on 2023-03-16
Dear Leanne: Thank you for reviewing your recent stay in our Meliá Las Antillas. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Daylis Delgado Fajardo Sales Manager

My Special Place

, Toronto, ON
2023-03-02
I stayed 6 nights in this hotel and I don't regret it at all, I was able to rest and party. I tried the delicacies of the Cuban day which is not usually the most sophisticated cuisine but it is very tasty. The staff is a dream, they are all smiling and friendly at all times. I recommend paying for a room on the 4th or 5th floor and concierge service because it is a plus that really enhances your stay at this hotel. I loved it all. [Details]
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Hotel reply, PR/Marketing, on 2023-03-16
Dear Ana: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Meliá Las Antillas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

I loved it

, Toronto, ON
2023-02-18
It is a beautiful and very natural hotel. I really liked the gardens and the lagoon. Although the food was not the most selective in the world, it was very good and there were options to eat whatever you wanted. The staff is spectacular, they are all looking out for you the whole day, so if you have any discomfort they do what. [Details]
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Hotel reply, PR/Marketing, on 2023-03-16
Dear Javi: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

LOVED my first trip to Cuba

, Woodstock, ON
2023-01-29
I stayed for my first time in Cuba and had absolutely no idea what to believe about many of the reviews and warnings I'd read going in. Although it is certainly a change from what I'm used to in Canada this resort was absolutely amazing considering. It was very clean and the food was plentiful. It was at times a bit repetitive with some foods but there was so much to choose from and many different places within the resort to get something different. The people working there are SO amazingly kind and friendly and appreciative of us being there. I really did not expect that. The beach and pool were amazing and drinks were abundant! I would definitely recommend going here to Melia Antillas. [Details]
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The strong points
It is very beautiful and clean with wonderful staff, good plentiful food in different locations. Lots of fantastic entertainment and a great location not far from Veradero and only about a half hour from the airport.The grounds are also very beautiful.
The weak points
The hotel looks like it needs work done such as painting and just needs some revitalization but all in all that has nothing to do with the function of the hotel or your comfort and I really didn't notice it as much after the first day.
Sanitary measures
There is plenty of hand sanitizer to be found in the resort. It is very clean there. But it is a public hotel on an island where all go from around the world so..... you take your chances anywhere.
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: Thank you for making our Meliá Las Antillas your choice hotel on this occasion and for your very kind recommendation to the travel community of Meliá Las Antillas, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Daylis Delgado Fajardo Sales Manager

Our 10 days at Melia Las Antillas

, Grenville Sur La Rouge, QC
2023-01-15
We gathered with family from 3 separate provinces in Canada, Quebec, Alberta and Manitoba. We had great expectations as all the reviews were very positive. I will not be as positive.
Rooms: Our room was very musty smelling and I know why, no ventilation of any kind in the bathroom area. Not because they weren't working, there was no evidence of a fan ever being there!
The mosquitos were brutal and I had visions of breaking my mirror at the sink because that's the only way I could kill them.
The Food:
I know Cuba is not known for their tasty food but we had a real problem getting the basics. Butter was only available in the am and sometimes not even then. No bananas or orange juice ever!!! Bacon was rare and so were fruits in general. No fries ever, only rice and spaghetti. They ran out of white wine on our third day, never to see it again! The Pina Colada and Mohitos were making very rare appearances. When they did have vodka, there no mix to make anything. They had rum and mixed it with sickly sweet punch or lemonade. No coke, 7up or the likes and certainly, no gingerale. Another problem was the glasses. They were serving beer in champagne flutes in the evening which embarrassed the staff considerably. I really felt sorry for them having to tell the guests they couldn't make a pina colada because they didn't have the ingredients or having to serve a grouchy guest a beer in a champagne flute!
The chicken I relied on the last time I went to Cuba was scarce as well.
The Snack Bar had not much to offer either.
I had omelet every day and that was my main meal of the day. I believe his hotel is rated a 4 1/2 star but there was no indication of this that 1 saw anywhere at the resort. I booked because it was a 4 1/2 star.
I do not remotely think it was a 4 1/2 star.
The Grounds:
The river on the grounds was very smelly. They had daily issues with the pumps which created loads of moss they had to rake to the sides.
I loved all the palm trees they had on the resort and I know this hotel must have been grand in earlier days but it is evident that the good times are behind this little gem. The rain troughs on the roof of the buildings are no longer there and the once beautiful are resort is becoming run down. [Details]
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The strong points
The staff were delightful, even when they were frustrated about things they had no control over. I felt sorry for each one of them, especially the bar and food servers. There was no lack of smiles! I love the Cuban people, my hearts aches for them.
The weak points
Food, beverages, booze. Lack of materials to repair anything!!
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: Although we sincerely regret reading that your stay at our Meliá Las Antillas fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Trip to cuba

, Nanoose Bay, BC
2023-01-06
Was a great experience enjoyed learning about the culture and some history of cuba [Details]
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The strong points
Ths staff always helpful and very kind with lots of smiles
The weak points
The food the soup was delicious the burgers at the shack excellent the presentation was excellant
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: Thank you for the great feedback of your recent holiday experience at our Meliá Las Antillas; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

NICE RESORT

, Parksville, BC
2023-01-05
Melia Las Antillas resort was great for the price we paid. Rooms and all surrounding areas were kept clean. Needs some TLC and attention to detail such as paint on the outside walls and corridors and broken hand rails. The staff was fantastic and the location to the beach wonderful. Entertainment was good for the first few days then it became repetitious. The menus in the specialty restaurants did not change for the 2 weeks we were there but that's Cuba for you. Still managed to gain 4 lbs. [Details]
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The strong points
Location and staff.
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Daylis Delgado Fajardo Sales Manager

Wonderful stay, returning in October

, Calgary, AB
2022-09-29
Buffet and food were wonderful. Service at the bar was a bit slow, but not because of employees being slow. Miguel always saw me coming and had a drink waiting for me. Danita was also so helpful. I found the food to be quite good. I am a fussy eater, yet there was always yummy food - especially the pork stew - so flavorful! I have been to 4 other resorts in Varadero, and this food was so much better.

Sprained my ankle early in the trip, so I wasn't able to enjoy much of the vacation. The shows seemed good compared to other places in Varadero that I have been to. I did not go to any of the a la cartes, but will this trip. I had bedbugs, but by the time that I realized, it was the second to last day - I thought that the bites were ants or sand bugs. I am taking this trip to the same resort as I missed out on a lot of things because of my ankle. I am very excited to participate in the special nights, especially Cuba night (I couldn't hobble to the beach).

I am also so impressed with the lagoon, who cares about the smell, which really wasn't too bad at all. It is a natural environment that is very lacking in the world. From what I have seen, Cuba is very involved in wildlife conservation, so if there is a bit of a smell to live with in supporting local wildlife, no person should complain about it. The facilities are not as run down as other reviews would make you think. the bathroom was clean, as well as the room (other than the bedbugs!). I don't go for a Caribbean holiday for a fancy room. My room was very quiet, even being close to the pool.

If you want top of the line, fancy places, I suggest that you pay the price for them. There are at least 4 others that have upper class snobby service for the elite few; the people that I am quite happy to avoid.

I would certainly give this resort 4 stars. So looking forward to seeing Miguel again! [Details]
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The strong points
Good food, excellent service, wonderful grounds.
The weak points
Bed bugs - although it seemed like it was confined to my room, no one else that I spoke to had bed bugs.
Hotel reply, PR/Marketing, on 2023-02-17
Dear Guest: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Meliá Las Antillas. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Amazing

, Saint-Gabriel-De-Valcartier, QC
2022-06-08
I wanted to take the time to express our extreme satisfaction with this hotel! This was our third visit and we went knowing that things could be scarce! The hotel was extremely clean and the staff amazing! The ocean was beautiful. We had good food and lots of choices. The food and beverages manager Miguel Lopez was on top of everything. Guest Services were always checking in, Thank You so much! Entertainment was top notch! Only thing to improve would be the mosquitoes. However we were lucky and kept away from them. Staying inside early mornings and no nighttime beach. Thank you all for making this an amazing stay! [Details]
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Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Meliá Las Antillas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Daylis Delgado Fajardo Sales Manager

Escape from the old north.

, Cambridge, ON
2022-04-09
This is certainly not a 4 and 1/2 star hotel.
We might stretch it to a 3 1/2.
The building is beginning to show it age
Rooms very much need renovations. [Details]
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The strong points
The staff were wonderful , very positive and happy after being closed for 22 months, Service was great from them. The pool area was the best, then beach. Bottled water used everywhere. Rooms spotless clean, but plain.
The weak points
Food and restaurants, the food was the same every day, not enough variety, no beef or pork. Not enough fish. NO white wine available, but could be bought in shop. The restaurants could use sound proofing. music was very repetitive at pool.
Sanitary measures
Very good. Masks were required to be worn by guests throughout the hotel . Sanitizing at all areas. All staff wore masks at all times, even when the temperature was over 35 degrees. Very impressive.
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear Margo: We first would like to thank you for choosing our Meliá Las Antillas hotel for your holidays in Meliá Las Antillas and for sharing your comments on your experience among us. We appreciate your opinions about our facilities, they will be taken into account by our team. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Daylis Delgado Fajardo Sales Manager

Cuba stay

, Brampton, ON
2022-04-07
The hotel and grounds were very nice. I had to move rooms partway through the week as there was a strong mould smell in the first room but that was due to the room being closed up for 2 years.
The staff were great. They made me feel welcome and went above and beyond. The food was not good at all. Very limited choices and not well prepared. [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear Alison: First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Meliá Las Antillas hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Creators paradise

, Winnipeg, MB
2022-01-20
My experience at this resort was excellent. The hotel was clean and staff were very friendly. My room was cleaned daily. I really appreciated the service at every meal including an extensive healthy buffet at breakfast, lunch and supper. There was a variety of meats, vegetables, fresh fruits, desserts and beverages at every meal. Staff were attentive and accommodating. I was not expecting such a large resort and having easy access to the beach. Bonus! [Details]
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The strong points
Facility, staff, meals and location.
The weak points
WIFI, every time you used their wifi, you had to keep putting in the assigned username and password. Very annoying. The wifi shuts off after each use. The beach had a red flag most days so we could not swim.
Sanitary measures
Strict guidelines were in place which I appreciated.
Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear guest: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Meliá Las Antillas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Pictures definitely better than current state

, Alberta, HA
2021-11-25
This was my first time to Cuba so not sure what to expect. Was honestly the worst resort I have ever been too. I know Covid has hit Cuba so hard, so I was happy to be there and to tip more than normal. It was so much more run down than I expected, the pictures must be old on their website. They kept running out of wine and vodka, the servers, some were quite friendly, others, not so much. Their english was not great so hard to communicate. The entertainment wasn't what I normally see at other resorts either. The water around the pool had lots of algae and smelt so bad. The grass wasn't mowed, the basketball and tennis courts should be torn down, no nets even to play if you wanted too. Gym smelled so bad, wires hanging out of the ceilings. I could go on and on.
The food wasn't good, but I guess that is normal for Cuba. The pool area is nice, the beach and water were great, definitely the highlight.
I hate to leave negative reviews and comments but felt other guests should know what to expect before booking, I wish I had done more research. [Details]
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The strong points
Beach
The weak points
Overall condition of resort, run down and the natural water had lots of algae and smelled bad. Ran out of some liquor most days, not as friendly as I would have expected.
Sanitary measures
Good
Certified
Hotel reply, PR/Marketing, on 2021-12-10
Dear Jason: Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Great Vacation Spot

, Winnipeg, MB
2020-03-24
My partner and I had a great vacation at Melia. Most of the staff were friendly and accommodating. Clemente and Miguel were some of our favourite servers. We found it to be great value for the money paid and enjoyed having a kid-free holiday. [Details]
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The strong points
Amazing beach, great food, clean hotel
The weak points
The food options late night are very limited
Certified
Hotel reply, PR/Marketing, on 2020-03-27
Dear Hannah: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Meliá Las Antillas hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Melia

, Toronto, ON
2020-03-12
Beautiful property, clean and friendly staff!! [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-03-27
Dear Anabela: Thank you for the great feedback of your recent holiday experience at our Meliá Las Antillas; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Not as expected

, Oakville, ON
2020-02-24
The resort has a lot of potential and some very helpful staff. [Details]
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The strong points
Great beach, many friendly staff. Nice pool area. Entertainment in the evenings.
The weak points
Bed bugs in our room. Hole in ceiling allows mosquitoes to enter. Bathroom tub not clean, mini fridge in room not restocked for the entire week. Food buffet was below average compared to other resorts in Cuba.
Certified
Hotel reply, PR/Marketing, on 2020-03-03
Dear Marilyn Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Meliá Las Antillashotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Meliá Las Antillas.

MELIA LAS ANTILLAS

, Surrey, BC
2020-02-19
Generally ok hotel, but it needs upgrades to rooms very badly. We had to change rooms due to water leak from the room above. [Details]
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The strong points
friendly staff, good entertainment
The weak points
rooms could be better
Certified
Hotel reply, PR/Marketing, on 2020-03-03
Dear Samuel Thank you very much for the time you spent to share your personal impressions of your stay at our Meliá Las Antillas.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Vacay

, Winnipeg, MB
2020-01-30
We really enjoyed our stay at Melia Las Antilles. The food was okay. The ala cartes were really good. The beach is beautiful except needs some cleaning. There are cigarette butts everywhere in the sand. The rooms need updating, especially the bathrooms.We had an ant problem in our room. But everything is open to air so bugs would be hard to control. The grounds are beautiful. [Details]
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The strong points
Beautiful beach. Great staff.
The weak points
The railings on some stairways were rotten and loose. Bathrooms need updating. Some bad smells from the pond on the grounds as it was very green with algae.
Certified
Hotel reply, PR/Marketing, on 2020-02-28
Dear Candice Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Beautifully maintained

, Halifax, NS
2020-01-21
Beautiful beach and grounds. Staff is very helpful if you have questions and very friendly even if you don't. Staff at the buffet and a la cartes are awesome and deserve much of the credit for the atmosphere of this resort. Always happy and humming and smiling. The beach is amazing and a perfect way to spend the day. The entertainers do a different routine every night and do it professionally and with a ton of talent. The routines are flawless and done with a smile. [Details]
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The strong points
Staff, beach, grounds, entertainment nightly
The weak points
Drinks seem weak
Certified
Hotel reply, PR/Marketing, on 2020-01-29
Dear Lynn: Thank you very much for sharing this great review of your recent stay at Meliá Las Antillas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Nice beach

, Hamilton, ON
2020-01-06
the resort was good , near the beautiful beach , 10 min walk to the main road for the bus to the shopping areas. The only thing was our room was not cleaned properly, she never wiped the bathroom counter ( I used the same towel to clean it) towels were not changed or the bedding for the week. [Details]
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The strong points
close to the beach, friendly staff.
The weak points
only one major bar.
Certified
Hotel reply, PR/Marketing, on 2020-01-14
Dear Annie: In Meliá Las Antillas we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Hotel is to turbulent

, Edmonton, AB
2019-12-21
hotel is to turbulent. no sleep no fun [Details]
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The strong points
We can not sleep from sound in kitchen.
The weak points
hotel is to turbulent. no sleep no fun
Certified
Hotel reply, PR/Marketing, on 2019-12-31
Dear Jadranka Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

Mother daughter trip to Cuba

, Ottawa, ON
2019-11-28
All in all our stay was amazing as the staff was very nice. If you are going to Cuba for the food then you will be disappointed because your expectations will be to high. The food is bland but they do have a variety of it and there will always be something you will enjoy (try not to be to picky). Our room was big and clean (not new) and had no drawers to put your cloths in. The shows were very nice since you could just sit have a drink and listen to the singers every night. The access to go to Varadero was very easy and safe. The facilities at the gym are poor but you can manage to get a workout anyways. One thing I would recommend while going in Nov. would be to take mosquito repellent since at night in the lobby there were lots of mosquitos (not sure if time of year since was at another resort in June and did not have that problem). Would I go again? Yes I would. Loved it. [Details]
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The strong points
The best part of a resort for me is the beach and the water was warm, clear and amazing. All staff were caring and welcoming. Room was clean, plenty of hot water in the shower. Easy to access bus to Varadero. Very safe place to go.
The weak points
No drawers in room to put your cloth in (just closet). Food lacks a bit of taste. Not impressed with excursion to Havana as the guide was not that good, food at the restaurant was not enough for 8 people, lots of time spent on bus.
Certified
Hotel reply, PR/Marketing, on 2019-12-02
Dear Annette Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
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