Melia Las Antillas

Melia Las Antillas
3.673.673.673.673.67
3.67 based on 599 reviews
#27 of 64 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 4.5 stars
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Wonderful stay, returning in October

, Calgary, AB
2022-09-29
Buffet and food were wonderful. Service at the bar was a bit slow, but not because of employees being slow. Miguel always saw me coming and had a drink waiting for me. Danita was also so helpful. I found the food to be quite good. I am a fussy eater, yet there was always yummy food - especially the pork stew - so flavorful! I have been to 4 other resorts in Varadero, and this food was so much better.

Sprained my ankle early in the trip, so I wasn't able to enjoy much of the vacation. The shows seemed good compared to other places in Varadero that I have been to. I did not go to any of the a la cartes, but will this trip. I had bedbugs, but by the time that I realized, it was the second to last day - I thought that the bites were ants or sand bugs. I am taking this trip to the same resort as I missed out on a lot of things because of my ankle. I am very excited to participate in the special nights, especially Cuba night (I couldn't hobble to the beach).

I am also so impressed with the lagoon, who cares about the smell, which really wasn't too bad at all. It is a natural environment that is very lacking in the world. From what I have seen, Cuba is very involved in wildlife conservation, so if there is a bit of a smell to live with in supporting local wildlife, no person should complain about it. The facilities are not as run down as other reviews would make you think. the bathroom was clean, as well as the room (other than the bedbugs!). I don't go for a Caribbean holiday for a fancy room. My room was very quiet, even being close to the pool.

If you want top of the line, fancy places, I suggest that you pay the price for them. There are at least 4 others that have upper class snobby service for the elite few; the people that I am quite happy to avoid.

I would certainly give this resort 4 stars. So looking forward to seeing Miguel again! [Details]
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The strong points
Good food, excellent service, wonderful grounds.
The weak points
Bed bugs - although it seemed like it was confined to my room, no one else that I spoke to had bed bugs.

Amazing

, Saint-Gabriel-De-Valcartier, QC
2022-06-08
I wanted to take the time to express our extreme satisfaction with this hotel! This was our third visit and we went knowing that things could be scarce! The hotel was extremely clean and the staff amazing! The ocean was beautiful. We had good food and lots of choices. The food and beverages manager Miguel Lopez was on top of everything. Guest Services were always checking in, Thank You so much! Entertainment was top notch! Only thing to improve would be the mosquitoes. However we were lucky and kept away from them. Staying inside early mornings and no nighttime beach. Thank you all for making this an amazing stay! [Details]
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Escape from the old north.

, Cambridge, ON
2022-04-09
This is certainly not a 4 and 1/2 star hotel.
We might stretch it to a 3 1/2.
The building is beginning to show it age
Rooms very much need renovations. [Details]
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The strong points
The staff were wonderful , very positive and happy after being closed for 22 months, Service was great from them. The pool area was the best, then beach. Bottled water used everywhere. Rooms spotless clean, but plain.
The weak points
Food and restaurants, the food was the same every day, not enough variety, no beef or pork. Not enough fish. NO white wine available, but could be bought in shop. The restaurants could use sound proofing. music was very repetitive at pool.
Sanitary measures (Covid-19)
Very good. Masks were required to be worn by guests throughout the hotel . Sanitizing at all areas. All staff wore masks at all times, even when the temperature was over 35 degrees. Very impressive.
Certified

Cuba stay

, Brampton, ON
2022-04-07
The hotel and grounds were very nice. I had to move rooms partway through the week as there was a strong mould smell in the first room but that was due to the room being closed up for 2 years.
The staff were great. They made me feel welcome and went above and beyond. The food was not good at all. Very limited choices and not well prepared. [Details]
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Certified

Creators paradise

, Winnipeg, MB
2022-01-20
My experience at this resort was excellent. The hotel was clean and staff were very friendly. My room was cleaned daily. I really appreciated the service at every meal including an extensive healthy buffet at breakfast, lunch and supper. There was a variety of meats, vegetables, fresh fruits, desserts and beverages at every meal. Staff were attentive and accommodating. I was not expecting such a large resort and having easy access to the beach. Bonus! [Details]
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The strong points
Facility, staff, meals and location.
The weak points
WIFI, every time you used their wifi, you had to keep putting in the assigned username and password. Very annoying. The wifi shuts off after each use. The beach had a red flag most days so we could not swim.
Sanitary measures (Covid-19)
Strict guidelines were in place which I appreciated.
Certified

Pictures definitely better than current state

, Alberta, HA
2021-11-25
This was my first time to Cuba so not sure what to expect. Was honestly the worst resort I have ever been too. I know Covid has hit Cuba so hard, so I was happy to be there and to tip more than normal. It was so much more run down than I expected, the pictures must be old on their website. They kept running out of wine and vodka, the servers, some were quite friendly, others, not so much. Their english was not great so hard to communicate. The entertainment wasn't what I normally see at other resorts either. The water around the pool had lots of algae and smelt so bad. The grass wasn't mowed, the basketball and tennis courts should be torn down, no nets even to play if you wanted too. Gym smelled so bad, wires hanging out of the ceilings. I could go on and on.
The food wasn't good, but I guess that is normal for Cuba. The pool area is nice, the beach and water were great, definitely the highlight.
I hate to leave negative reviews and comments but felt other guests should know what to expect before booking, I wish I had done more research. [Details]
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The strong points
Beach
The weak points
Overall condition of resort, run down and the natural water had lots of algae and smelled bad. Ran out of some liquor most days, not as friendly as I would have expected.
Sanitary measures (Covid-19)
Good
Certified
Hotel reply, PR/Marketing, on 2021-12-10
Dear Jason: Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Daylis Delgado Fajardo Sales Manager

Great Vacation Spot

, Winnipeg, MB
2020-03-24
My partner and I had a great vacation at Melia. Most of the staff were friendly and accommodating. Clemente and Miguel were some of our favourite servers. We found it to be great value for the money paid and enjoyed having a kid-free holiday. [Details]
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The strong points
Amazing beach, great food, clean hotel
The weak points
The food options late night are very limited
Certified
Hotel reply, PR/Marketing, on 2020-03-27
Dear Hannah: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Meliá Las Antillas hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Melia

, Toronto, ON
2020-03-12
Beautiful property, clean and friendly staff!! [Details]
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Hotel reply, PR/Marketing, on 2020-03-27
Dear Anabela: Thank you for the great feedback of your recent holiday experience at our Meliá Las Antillas; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Not as expected

, Oakville, ON
2020-02-24
The resort has a lot of potential and some very helpful staff. [Details]
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The strong points
Great beach, many friendly staff. Nice pool area. Entertainment in the evenings.
The weak points
Bed bugs in our room. Hole in ceiling allows mosquitoes to enter. Bathroom tub not clean, mini fridge in room not restocked for the entire week. Food buffet was below average compared to other resorts in Cuba.
Certified
Hotel reply, PR/Marketing, on 2020-03-03
Dear Marilyn Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Meliá Las Antillashotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Meliá Las Antillas.

MELIA LAS ANTILLAS

, Surrey, BC
2020-02-19
Generally ok hotel, but it needs upgrades to rooms very badly. We had to change rooms due to water leak from the room above. [Details]
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The strong points
friendly staff, good entertainment
The weak points
rooms could be better
Certified
Hotel reply, PR/Marketing, on 2020-03-03
Dear Samuel Thank you very much for the time you spent to share your personal impressions of your stay at our Meliá Las Antillas.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Vacay

, Winnipeg, MB
2020-01-30
We really enjoyed our stay at Melia Las Antilles. The food was okay. The ala cartes were really good. The beach is beautiful except needs some cleaning. There are cigarette butts everywhere in the sand. The rooms need updating, especially the bathrooms.We had an ant problem in our room. But everything is open to air so bugs would be hard to control. The grounds are beautiful. [Details]
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The strong points
Beautiful beach. Great staff.
The weak points
The railings on some stairways were rotten and loose. Bathrooms need updating. Some bad smells from the pond on the grounds as it was very green with algae.
Certified
Hotel reply, PR/Marketing, on 2020-02-28
Dear Candice Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Beautifully maintained

, Halifax, NS
2020-01-21
Beautiful beach and grounds. Staff is very helpful if you have questions and very friendly even if you don't. Staff at the buffet and a la cartes are awesome and deserve much of the credit for the atmosphere of this resort. Always happy and humming and smiling. The beach is amazing and a perfect way to spend the day. The entertainers do a different routine every night and do it professionally and with a ton of talent. The routines are flawless and done with a smile. [Details]
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The strong points
Staff, beach, grounds, entertainment nightly
The weak points
Drinks seem weak
Certified
Hotel reply, PR/Marketing, on 2020-01-29
Dear Lynn: Thank you very much for sharing this great review of your recent stay at Meliá Las Antillas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Nice beach

, Hamilton, ON
2020-01-06
the resort was good , near the beautiful beach , 10 min walk to the main road for the bus to the shopping areas. The only thing was our room was not cleaned properly, she never wiped the bathroom counter ( I used the same towel to clean it) towels were not changed or the bedding for the week. [Details]
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The strong points
close to the beach, friendly staff.
The weak points
only one major bar.
Certified
Hotel reply, PR/Marketing, on 2020-01-14
Dear Annie: In Meliá Las Antillas we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Hotel is to turbulent

, Edmonton, AB
2019-12-21
hotel is to turbulent. no sleep no fun [Details]
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The strong points
We can not sleep from sound in kitchen.
The weak points
hotel is to turbulent. no sleep no fun
Certified
Hotel reply, PR/Marketing, on 2019-12-31
Dear Jadranka Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

Mother daughter trip to Cuba

, Ottawa, ON
2019-11-28
All in all our stay was amazing as the staff was very nice. If you are going to Cuba for the food then you will be disappointed because your expectations will be to high. The food is bland but they do have a variety of it and there will always be something you will enjoy (try not to be to picky). Our room was big and clean (not new) and had no drawers to put your cloths in. The shows were very nice since you could just sit have a drink and listen to the singers every night. The access to go to Varadero was very easy and safe. The facilities at the gym are poor but you can manage to get a workout anyways. One thing I would recommend while going in Nov. would be to take mosquito repellent since at night in the lobby there were lots of mosquitos (not sure if time of year since was at another resort in June and did not have that problem). Would I go again? Yes I would. Loved it. [Details]
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The strong points
The best part of a resort for me is the beach and the water was warm, clear and amazing. All staff were caring and welcoming. Room was clean, plenty of hot water in the shower. Easy to access bus to Varadero. Very safe place to go.
The weak points
No drawers in room to put your cloth in (just closet). Food lacks a bit of taste. Not impressed with excursion to Havana as the guide was not that good, food at the restaurant was not enough for 8 people, lots of time spent on bus.
Certified
Hotel reply, PR/Marketing, on 2019-12-02
Dear Annette Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Rethink

, Alsike, AB
2019-11-24
There was only 1 person doing checkins, so we stood in line for awhile. We were greeted and given half a smile, given our room keys, safe key and towel card and map and pretty much left to find our room on our own. The concierge came over and took our luggage, he's the one who told us how to find our rooms. The exchange on our currency was very expensive, as the charge 11%. Upon finding our room, the bungalows are old and dated. The resort maps around the property are in stone and are old and cracked- very hard to read. The entertainment information is posted on 1 wall and if someone doesn't point it out- you have NO idea on times or places! The resort was ‘out' of a lot of things- no mint for mojitos, no calamari etc. The ladies washroom in the lobby was closed most of the time, so we were limited to the one by the buffet on the ground level, not a huge problem just very inconvenient. The ‘store' is nice, however they carry very few essentials that you may have forgotten or are in need of. A la carte reservations are made by 1 person, so you will find yourself lining up for anywhere from 5-30 mins to make reservations.
There never seemed to be enough servers in any of the bars, as you could wait up to 15-20 mins for a refill. There were no servers around the pool or at the beach bar. The sulfur smell the lagoon creates is rather unpleasant during the hotter days. Most guests we talked to were all in agreement, we all paid way too much to stay at this resort. I suggest you do your research, there are nicer, cheaper and better equipped resorts than this one. The beach is beautiful, however people use it as their own personal ashtray - and garbage can, if you take a drink from the beach bar , the garbage cans are located back by the pathway so many just left the plastic cups behind. This was my second vacation to Cuba, if this had been my first visit- I would be very discouraged over the amount I paid vs the quality and rating of this resort. [Details]
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The strong points
The majority of staff at this resort were very nice & great to interact with!!! The buffet was ok, what you expect to find in Cuba. A la carte restaurants were good.
The weak points
Pool(s) are small and set up a bit odd. You have to walk around the pool to get to the outside theatre to watch the nightly entertainment. Nightly shows were all basically the same - only difference seemed to be costume changes.
Certified
Hotel reply, PR/Marketing, on 2019-11-28
Dear Carrie: Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Meliá Las Antillashotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It will be nice if you give us another opportunity to be your hosts again.

Great Vacation Great Weather

, Thornhill, ON
2019-10-02
This was our first trip to Cuba and we really enjoyed the experience.
It was very HOT this time of year which we loved.
The hotel staff were friendly and accommodating. The nightly entertainment was terrific, especially the synchronized swimming.
The beach was fantastic from the beautiful sand / water to the cleanliness and music plus the bar / BBQ were only steps away.
There were fish and sharks outside the buffet area (non pool or beach).
There were many daily activities to take part in with lots of musical entertainers.
Our day trip tour to Havana was exceptional and our 1/2 day trip to Varadero in a PINK convertible Cadillac was great fun. The locals were all very friendly.
The room was clean (thanks to Mitchi), the bed was comfortable but the bathroom was in need of a reno. We had plenty of HOT water and the fridge was well stocked. The patio door wouldn't lock properly.
We were warned about the food in Cuba not being good BUT we enjoyed it all. The buffet had a wide variety of food to choose from and the outside BBQ was terrific. The food did have taste contrary to what we had heard. The a la carte restaurants were disappointing.
Big PLUS was that we were only 30 minutes from the airport therefore we were on the beach by 10:30 am (first day was a full day to enjoy the resort).
No doctor or health clinic on site if you need medical assistance the front desk would call the ambulance.
Be careful with the mosquitos / flies - bring bug repellant. [Details]
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The strong points
Only a 3.5 hour flight from Toronto and resort only 30 minutes from the airport. Beach and people were AWESOME! We felt very welcomed and will definitely return again.
The weak points
Hotel was dated and needs a reno in certain areas.(like most hotels in Cuba) For safety reasons, the walkways needed more light at night. (replace light bulbs)
Hotel reply, PR/Marketing, on 2019-10-10
Dear Mike: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Meliá Las Antillas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Melia Las Antillas Varadero

, Toronto, ON
2019-09-26
We were pleased with the hotel, it exceeded our expectations. The staff were courteous and attentive, the pool and the beach were magnificent. The room was as shown in the brochure. The hotel shows some signs of wear, I suspect this is a common Cuban issue but no problems at all and we would return which is the best way to sum it up. [Details]
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The strong points
The pool and the beach were great, no seaweed, you can walk out in the ocean for a hundred feet and still be chest deep on a sandy bottom. The pool was large and clean with gentle walk outs, plenty of room for everyone.
The weak points
As with most poor countries the food is not great but you navigate it, the a la carte restaurants are an option as is the poolside "snack bar" but Cuba is not the place for those that want North American quality food service.
Certified
Hotel reply, PR/Marketing, on 2019-09-30
Dear James: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Wonderful Vacation

, Surrey, BC
2019-07-29
Check in went fine. Our first room didn't have a great view - we overlooked the restaurant building - however we purchased a super saver room. The room itself was clean and a nice size. Our air conditioning wasn't working right so on our second day we changed rooms and were given the choice of staying in the main building or move to one of the bungalow buildings. We chose the bungalow building.

Our first experience at the buffet was good. We did not make it the first night until 9:30 - the buffet closes at 10:00 so as this is Cuba I was not expecting much. The food choices were so much and varied and they were still putting out food - I was so pleasantly surprised. This hotel had the best food I have come across in five trips to Cuba.

We did a lot of activities with the Activity Staff - games around the pool - wonderful staff - so friendly.

Overall hotel staff were very friendly and helpful except a couple that weren't.

The pool was clean, grounds well looked after and always being looked after.

I would return in a heartbeat and plan on returning one day. [Details]
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The strong points
The beach! The beach at this hotel is one of the best I have ever seen and I am a frequent traveller. You can walk out at least half a block into the crystal clear ocean and the water is still below shoulder height - and you can still see your toes!
The weak points
The property is a little older however was still very clean and well maintained
Certified
Hotel reply, PR/Marketing, on 2019-07-30
Dear Richard Holcombe Thank you for making our Meliá Las Antillas your choice hotel on this occasion and for your very kind recommendation to the travel community of Meliá Las Antillas, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are delighted to know that you will come back. Please feel free to contact us for your next stay.

Still the same after 20 years

, Wasaga Beach, PE
2019-06-05
Beaches are still great. The main hotel is clean and most of the staff are pleasant. Rooms were good, but the bed we had was a rock. We went to our friend's room and they had an amazing mattress, so not all mattresses have been replaced. Food was below average from North America standards. BBQ outside the buffet was good. A la cartes were good. [Details]
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The strong points
Beach
The weak points
Food and drink. They call it cola, but I'm not sure what it was.
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Ronald Moore: Thank you very much for the time you spent to share your personal impressions of your stay at our Meliá Las Antillas.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thanks for your comments about the cleannes and the staff. We regret that your expectations in our hotel were not fulfilled and we honestly apologize for this. Your comments are really important to us to improve our services, and we are taking them into consideration and going to check it with all the departments involved. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Good

, Montréal, QC
2019-05-29
Overall the hotel was good. Food was better than expected and the beach is beautiful. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
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The strong points
Beach, friendly staff.
The weak points
Service, bathroom in need of renovation.
Certified
Hotel reply, PR/Marketing, on 2019-05-30
Dear Customer: Firstly we would like to thank you for choosing our Meliá Las Antillas hotel for your holidays in XX and for the review you shared on Meliá Las Antillas, all of your kind words about your stay with us are great to hear It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

ALWAYS EXCELLENT

, Ottawa, ON
2019-05-03
This is my 6th trip to this hotel and it gets better all the time. The food is excellent in every location. The staff is the most friendly you can hope for. A great place to relax since it is an adult only resort. Special attention to the lucky ones who return by inviting us to a lobster feast. I look forward to my next trip in the fall. Souvenir vendors on location. [Details]
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The strong points
Excellent food. Good drinks at the bars.
The weak points
Expensive internet connection.
Hotel reply, PR/Marketing, on 2019-05-09
Dear Ghislaine: We first would like to thank you for making our Meliá Las Antillas your preferred choice for your holidays in Meliá Las Antillas , it is always a pleasure to welcome back our most loyal guests year after year. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Overall Great Vacation

, Saint John, NB
2019-04-09
Had a great vacation, with an absolutely beautiful beach. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
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The strong points
Beautiful beach. Friendly, helpful staff. Well kept property, felt very spacious.
The weak points
Food could of been better, but was ok.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Dear Tammy: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Meliá Las Antillas hotel and are delighted to read that we were able to match your holiday expectations.

1st time in cuba

, Enfield, NS
2019-04-01
We were pleasantly surprised with the resort, our first impression was a bit disappointing as we were used to larger grandiose resorts but this resort quickly changed our minds. The staff were all very helpful and friendly, the grounds were well maintained and the smaller size of this resort was perfect for getting to the beach, pool and main lobby with ease. [Details]
  • Room
  • Quality - Price
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  • Beaches
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The strong points
Smaller in size no rush for beach or pool chairs and huts, great drink selection and friendly staff, good food and great wait staff, always music playing somewhere within the resort. A la carta dining Mediterranean and Cuban for night time were both great
The weak points
Dated bathrooms needs updating for sure and very hard mattress springs popping up in spots
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Kimberly: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Meliá Las Antillas hotel and are delighted to read that we were able to match your expectations. Thanks for all your positive comments and for your special recognition to the staff.We are sure we will able to see you again in Melia Las Antillas and please feel free to contact us directly.

The Best Resort

, Sturgeon County, AB
2019-03-29
We have been to this resort 7 times, we absolutely love it. The staff at Melia Las Antillas are some of the best people ever! They are so friendly and always make sure you have the best stay. The rooms are very spacious and beds are comfortable. There is a good selection of food, and no matter what time of day or night you can find something to eat. Coffee and cocktails are 24/7 and always delicious. Day time and night time entertainment every day. And the pool and beach are amazing! I can't say enough good things about this resort. If you want to stay somewhere and feel right at home...choose Melia Las Antillas!!! [Details]
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Hotel reply, PR/Marketing, on 2019-07-16
Dear Spitz.26: We first would like to thank you for making our Meliá Las Antillas your preferred choice for your holidays in Meliá Las Antillas , it is always a pleasure to welcome back our most loyal guests year after year. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Thanks for being part of our big family and we hope you can come back soon.

Good Choice - Will Return

, Chestermere, AB
2019-02-04
We upgraded to an ocean view concierge room and the extra customer service and amenities were well worth it! Our room was clean and comfortable. The grounds and pool area were well maintained and there were plenty of lounge chairs at the beach. Concierge, front desk, bar and a la carte staff were excellent. Difficult to get service at the buffet. Buffet offered many fresh prepared by order options. All entertainment was out doors which wasn't conducive to inclement weather when you were looking for something to do. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Excellent concierge, front desk, bar and a la carte staff. Cuban Day lunch Grounds and pool area were well maintained and there were plenty of lounge chairs at the beach.
The weak points
Poor service at the buffet. No hot water in the early morning one day. A la carte meal portions were quite small. Out door evening entertainment - no protection from wind or rain.
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Chermie: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Meliá Las Antillas hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Not a 4.5 star

, Toronto, ON
2019-02-04
The grounds are nice and staff. Food is repetitive, snack bar has basic food, drinks are very basic, you can't get anything blended and shots are not good. The room itself was alright the first one smelt like smoke the second one was better but the tub was permanently dirty. Bed was comfortable. When you call the front desk don't except anything to come right away we waited hours and usually had to call back. Our cleaner for the room was amazing, and when the toilet broke and tv remote she called people to fix it. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Location, beach, and it wasn't busy so you didn't have to get up early to get a lounge chair.
The weak points
Food and drinks. It's adult only but it's not a party resort which is what we wanted, disco was always empty and no DJ.
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Melissa: Thank you very much for the time you spent to share your personal impressions of your stay at our Meliá Las Antillas.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret that your expectations in our hotel were not fulfilled and we honestly apologize for this. Comments like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our staff.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Some good, some bad

, Wellington, HA
2019-01-21
This hotel is old and tired. It doesn't meet a 4-5 star rating. Beach is beautiful. 2 of the 3 A la carte restaurants are good. The staff are very friendly and attentive. Concierge service is well worth the upgrade. Pool area is lovely with lots of activities. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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The strong points
Beautiful beach and friendly, attentive staff.
The weak points
Hotel is tired and in need of updating.
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Pec, Wellington: We want to thank you for use part of your valuable time to share details of your stay in our hotel. Thanks for you possitive comments acout the staff and the Concierge Service. Your comments are really important to us to improve our services, and we are taking them into consideration and going to check it with all the departments involved. We are sure we will able to see you again in Melia Las Antillas and please feel free to contact us directly.

Birthday holiday

, Hamilton, HA
2019-01-15
Overall our stay was ok, the hotel is starting to look and be a little shabby and in need of repair. The staff for the most part were very friendly and helpful [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff friendly, grounds will keep
The weak points
Beds not very comfortable, food variety limited
Certified
Hotel reply, PR/Marketing, on 2019-07-16
Dear Wendy Nash: Thank you for taking some of your valuable time to share details about your experience at Meliá Las Antillas. Thanks for your special recognition to the staff. We would like to inform you our hotel every year is making some improves and renovations to increase the satisfaction of our clients. We are sure we will able to see you again in Melia Las Antillas and please feel free to contact us directly.

Varadero Cuba, Melia Las Antillas resort

, North York, ON
2018-11-09
My experience at Las Antilla's resort was all negative. It was a very old hotel, more like a motel or much worse. The night when we first arrived, a huge cockroach of the size of a pancake was there to welcome us. We had change room the first day because there was nowhere to put our clothes. The next room there was a small broken down drawer which was better than nothing, but there was water licking from the ceiling pipes. Worms crawling everywhere in the room. The entertainment was not the best, but disorganized, so was the service in the room and out of it. Every day they would forget to bring fresh towels and we had to call the front desk in order to bring them...The last day of our disastrous vocation, our plain was living at 10:15 pm, but we had to live from the resort at 6:15, so we thought we could stay a bit more to the swimming pool before checking out. After that, we went to the room to get ready to live, but they locked us out of the room saying that we suppose to checking out at 12pm (ok maybe they were right but they could call us to remind) and they asked us to pay 16 pesos more for the extra hour which we did. The only good thing was the beach. Good luck if you are thinking of going to this place. I do not suggest. [Details]
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Hotel reply, PR/Marketing, on 2019-07-18
Dear damian Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We regret that your expectations in our hotel were not fulfilled and we honestly apologize for this. Your comments are really important to us to improve our services, and we are taking them into consideration and going to check it with all the departments involved. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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