Paradisus Princesa Del Mar

Paradisus Princesa Del Mar
3.863.863.863.863.86
3.86 based on 560 reviews
#8 of 64 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 5 stars
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Not a 5 star anymore

, Stoney Creek, ON
2022-08-15
Resort is no longer a 5 star. It appears the financial effects of Covid are still lingering. Limited food choices at buffet and a la cartes.
Beach and staff were great. [Details]
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The strong points
Beach and staff
The weak points
Food selection.
Certified
Hotel reply, staff, on 2022-08-17
Dear Norman Stephen We wish to thank this reviewer for taking the time to submit their comments regarding their recent stay at Paradisus Princesa del Mar and also appreciate you taking the time to read our response. We value when our guests share their opinions and concerns with us as we take all guest feedback seriously, however, we were disheartened to know that this reviewer was left underwhelmed with their experience. Please accept my sincere apology for your experience in the hotel. Based on your very important and constructive feedback, we will ensure that this situation does not happen to our guests again. Please take the time to read all of the very positive reviews we received on a daily basis left by our recent guests and know that we are always working to maintain our very high levels of guest satisfaction. As it is clear from your post we shall not be seeing you again the team at Paradisus Princesa del Mar and I wish you an amazing year and all the best with your future travel endeavors. Best regards,

Great Trip

, Baden, ON
2022-07-28
Had a wonderful vacation
Good weather and our son got engaged on the beach [Details]
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The strong points
Nice resort, clean, drinks were good, lots of ice too! Employees very friendly
The weak points
Air conditioning could of been colder We were on the 3rd floor top didn't like all the stairs
Sanitary measures (Covid-19)
Room was cleaned every day
Certified
Hotel reply, staff, on 2022-08-04
Dear Rosemary Kraehling Thank you for sharing your review about your recent visit. We appreciate your comments about our hotel , I am especially pleased that you liked our staff service; I will pass your lovely comments to Leo. I do hope to welcome you back to the hotel in the near future. Yours sincerely, Managing Director.

Cuba resort in Varadero

, Ottawa, ON
2022-07-25
Overall it was great for the price that we payed [Details]
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The strong points
Location Beach
The weak points
Food
Certified
Hotel reply, staff, on 2022-08-04
Dear Tom Thank you for sharing your review about your recent visit. We appreciate your comments about our hotel , I am especially pleased that you liked our staff service; I will pass your lovely comments to Leo. I do hope to welcome you back to the hotel in the near future. Yours sincerely, Managing Director.

Paradisus Princesa Del Mar

, Toronto, ON
2022-07-06
The resort and staff were good. However, the rooms and food were horrible. Air conditioner did not work for 2 days, deadbolt on door was seized so if we locked the door it would take a lot of heaving on the latch to open, so much so that I was worried many times about being permanently locked in the room so we stopped using it. The safe was dead or non-functional. [Details]
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The strong points
Beautiful beach, fun staff, nice looking resort, clean.
The weak points
Food, drink, rooms.
Certified
Hotel reply, staff, on 2022-07-25
Dear Jay Thank you for having taken the time to air your concerns after having stayed with us. Exceeding the expectations of our guests and offer a truly exceptional experiences is our goal. Therefore I am very concerned to learn that your stay with us was not up to what you expected. Sorry for the inconvenience caused by they air conditioning in the room. I would like to tell you that the air conditioning was repaired. Thank you for your constructive criticism and I hope to have the pleasure to serve you again at Paradisus Princesa del Mar Best regards, Managing Director. Paradisus Princesa del Mar.

Paradisus princesa del mar

, Ottawa, ON
2022-06-20
I had the privilege to stay in the paradisus princesa del mar for 7 days, the hotel is beautiful, very clean, the food was great, many choices to choose from, the people are amazing, the beach are fabulous, I am booking another vacation for Christmas..

I highly recommend this resort. [Details]
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The strong points
I had the privilege to stay in the paradisus princesa del mar for 7 days, the hotel is beautiful, very clean, the food was great, many choices to choose from, the people are amazing, the beach are fabulous, I am booking another vacation for Christmas..
The weak points
No complaints at all.
Certified
Hotel reply, staff, on 2022-07-08
Dear Francisco First of all, thank you to take a time writing your review. We're glad to know that you enjoyed Paradisus Princesa del Mar. We are also happy to know that you enjoyed our service, restaurants and night shows. Kind regards, Managing Director. Paradisus Princesa del Mar.

Can't wait to go back!

, East York, ON
2022-05-12
Literally the BEST that Cuba has to offer. The Royal Service is a MUST. This resort has a wide variety of foods which are more than just the basic cuban dishes. My room was always tidy and house keeping was always punctual and beyond pleasant. There is an endless amount of things to do on and off the resort. I always looked forward to my morning workouts, yoga on the beach with Marialys, dance lessons with Marialys and daily Spanish lessons. If you're going to this resort, make sure to ask for Marialys. She works on the Royal Service side of the resort and she will most definitely make sure you are taken care of during your vacation. I will most definitely be back, seeing how much fun I had on my trip! Thank you to all the staff at the Paradisus Princesa del Mar. ❤ [Details]
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The strong points
Literally not a single negative thing to say!
Hotel reply, staff, on 2022-06-03
Dear Simona Thank you very much for enjoying your holidays with us for so many years We value your comments in a positive way, we are so glad that you feel that we are improving our services year by year. We take note to your opinions We will so happy to see you again in your next visit Sincerely General manager

Review Paradisus Princesa Del Mar Stay

, Elora, ON
2022-04-18
The hotel itself was clean and very nice. Great beaches, super nice people. Food was improving as the week went along I think they were still maybe getting back on track from Covid and some import restrictions possibly. Didn't have a lot of fancy drinks but had the basics. Great vacation, I'd recommend it. [Details]
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Certified
Hotel reply, staff, on 2022-05-10
Dear guest Elora Thank you for your review for your recent stay with us. We were absolutely delighted to read that you had a great stay with us. Your comments have been shared with the team and they are happy that they contributed to this great experience. Thank you again for the review, we look forward to welcoming you back to the hotel again at the end of august Yours sincerely, General Manager

VERY DISAPPOINTING!!

, Toronto, ON
2022-04-03
We stayed at the PARADISUS PRINCESA DEL MAR RESORT on all All Inclusive vacation from March 24 to 31, 2022.

Below is what was provided (or not)
- There was no gin, vodka or whiskey (of any kind). Only rum was available and that too the basic qualities.
- There was no red wine throughout. On March 29 they ran out of white wine and rose.
- Only three types of fruits – guava, papaya & pineapple
- Only one type of sliced bread and one type of rolls.
- Butter available in small quantities and long wait times for replenishment
- No cheese in the greek salad or in any pasta dishes; some slices availabe at the buffet breakfast
- No hamburgers
- No cream for coffee. Only skimmed milk from powder available and that too was not available on the May 31 breakfast

Below is our personal opinion
- All of our group was upgraded to ‘Royal Suites' rooms but could not avail of the nearby restaurant. We had to walk back to the regular buffet which was nearer the regular rooms that we had booked
- Service, on the whole, was poor, particularly when it came to replenishing food on the buffet
- Flies infesting the open air dining areas
- No cleaning materials in the gym to clean up before/after use, inspite of several requests

We were given to understand that we would be provided with premium services and we were charged for the same. We feel that we did not get our money's worth of service or satisfaction. [Details]
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The strong points
LOCATION OF BEACH
The weak points
NON AVAILABILITY OF BASIC STUFF SUCH AS WINE, BREAD, BUTTER AND LIQUOR
Hotel reply, staff, on 2022-04-13
Dear phantom363 First of all, thank you very much for take your time and post your review on Monarc. Guest`s reviews are important for us, because will help us to improve our services. I am apologizing if you experience wasn't satisfactory in our hotel during your visit. I carefully read your comments and we will take note about them, we will study, and we will do our best to improve the areas that you didn't t like. It is particularly disappointing that we have not provided our normal standard of staff service to you, I apologies for that. I wish you will give us a second opportunity visiting us again. Sincerely General manager Hotel.

THIS IS NOT A FIVE STAR!!

, Belleville, ON
2022-03-29
The resort grounds are 5 star, the beach is 5 star, the staff are friendly and very helpful. The food and buffet area may be a 3 star. The buffet had FLYS on everything, you feel like your in a horse barn! They're in your face, on your food, ALL over the food/counters at the buffet, it's disgusting. I've never encountered this before in Cuba. The food was very limited and the same all day long with little variation. Pasta, fish, rice. I've been to Cuba before and always stayed at 5 star because the food is different than in other countries and been very satisfied with the food, but here it is very different. Our representative said it was because of the war, that they get their supplies from Russia. Someone else heard that because they only re-opened in Jan., because of covid, they haven't got their contracts sorted out yet. So don't advertised as a 5 star until you are ready! They were out of red wine most days. No gin, no whiskey, no vodka. Only Cuban rum. Very bare bones at this point. I won't be going back to this resort, or Cuba for a long while for that matter. But it sounds like everyone on our flight home had the same issues at their resorts. Apparently our resort had only 200 guests and it's capacity was 2400. Four buildings around ours were closed up. But whether you have 200 or 2400, you still serve those 200 5 star service. [Details]
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The strong points
Beautiful beaches, beautiful grounds, very friendly staff.
The weak points
Quality and variety of food was awful. No booze other than rum. Run out of red wine daily.
Sanitary measures (Covid-19)
No cleaning of railings, doors or frequently touched surfaces that I saw. Very seldom was anyone at the door to the buffet with sanitizer for your hands before you went in. Sometimes I just helped my self to the bottle sitting on the desk at the entrance.
Certified
Hotel reply, staff, on 2022-04-04
Dear Don Thank you for taking the time to post a review of your recent stay with us. We are sorry that you had some disappointing comments to make. Please rest assured we have taken all your points on board for immediate consideration as this was clearly not up to our usual standards. We will do our best to improve these aspects for your next time Sincerely, Managing Director.

Fantastic week

, Stittsville, ON
2022-03-24
My husband and I recently travelled to this resort. We stayed in the Royal Service side and do recommend this upgrade. Our room was in a great location on the first floor near the buffet, the beach and the pool. We had a king size lounging bed in the back of our room that was just for our use. The staff are extremely friendly and helpful. Really the nicest people I have ever encountered at a resort. The food was better than I expected it to be. I had heard horror stories about the food in Cuba but we always found something to eat. Our favourite a la carte was the Japanese restaurant. We ate there twice. All in all I would recommend this resort. [Details]
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Certified
Hotel reply, staff, on 2022-03-30
Dear J Dixon Thank you for your review for your recent stay with us. We were absolutely delighted to read that you had a great stay with us. Your comments have been shared with the team and they are happy that they contributed to this great experience. Thank you again for the review, we look forward to welcoming you back to the hotel again at the end of august Yours sincerely, General Manager

A perfect time in a perfect place

, Kitchener, ON
2022-03-21
A few days back we returned from Paradisus Princesa Del Mar Resort in Varadero. The resort is just beautiful, especially around the pool, huge and simply beautifully laid out. But we liked the premises throughout. Just want to point out a couple of shortcomings. The food, fruit and beverages selection in the first week was kind of limited, no chicken at all, no jams also we had to ask for some butter in the morning. Gradually it was getting better and in the second week there was 100% improvement. Then we learned that the resort had been closed for 2 years and re-opened in January 2022. So it is understandable there were some issues with the supplies and I take some of my discontentment back. Anyway, this did not spoil the fabulous time we were having at all.
There is one big concern we would like to address and that is the absolute absence of the umbrellas around the pool area. There are some Bali beds and pergolas but not enough of those. It is impossible to lie down in the sun all day long, especially from 11am-3pm. Please, note it was only beginning of March. In summer it must be absolutely crazy, nobody can take that heat no matter how much sunscreen he or she applies. We had a kind of partially shaded spot under one of the pergolas plus were using the shade of a palm trees but still having a proper umbrella would have been much better. The management should consider buying these items in the near future. It will make the resort even more appealing.
The staff people were all always nice, friendly and helpful. The room was always cleaned nicely, all the waiters and waitresses very attentive to our needs and questions, it was visible they all were happy to be back at work after such a long period. And they all appreciated my effort to speak with them in Spanish. A special praise goes to Giovanni, the lobby bar waiter. From the day one we just hit it off, we went to lobby bar 2-3 times a day for some coffee and drink, he always came over to our table asking how things were, we spoke briefly, he was just a joy to have him around. But of course he was being attentive to all the guests.
Also we loved the night entertainment, aquatic show on Sundays were spectacular and the Sol Dance dancing amazing, fantastic !!! Again all of them are very talented and gifted dancers and entertainers, but Rosmery, the prima ballerina was simply outstanding and dazzling. Just a few steps behind were her co-dancers Ivete and Lily. Fernando, the choreographer and dancer as well was also supreme.
To sum it all up it was a perfect vacation in a perfect resort and with ever so friendly and nice Cuban people. [Details]
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The strong points
the staff people the pool area, beach night entertainment
The weak points
no umbrellas around the pool sometimes the music around the pool too loud
Hotel reply, staff, on 2022-03-30
Hello Irena & Jan First of all, thank you to take a time writing this review. We're glad to know that you enjoyed Paradisus Princesa del Mar. We are also happy to know that you enjoyed our, staff and night shows. We take note about all your tips in order to become the perfect option for the holidays of everyone of our guests. Kind regards, General Manager

You must stay here

, Windsor, ON
2022-03-11
Me and 3 other girlfriends wanted a relaxing vacation and after searching for the perfect resort we found it. The entire staff is amazing, attentive and so much fun! The entertainment here was hands down the best I have seen in Cuba. Alexis is an amazing MC who made every event exciting and fun. His sense of humor and energy made every activity and night show perfect! He is also incredibly knowledgeable about the grounds, people and the island. Soul dance was such a treat to watch through out the week, they are so talented and you must see every night show! It is so worth it. Fernando is your go to if you want to experience the local discos! I can't forget to shout if nayvi, Isabella and Isabelle! Amazing ladies who made our trip that much better!
Leo and Ruben took amazing care of us making sure we had everything we needed from the perfect room, dinner to the best care for our excursions. These two are the best!
The lobby bartenders and staff ensured we had the perfect start to every day with amazing coffee and service. Richard at the beach bar, Yoxleys at the pool bar, victor at the cigar bar!
The buffet staff showered us with love and flowers daily. Making every meal memorable. Delmis is the best!
24 hour snack back is a god send! Roger is great!
The Japanese restaurant has amazing chefs and was our favorite restaurant! The international was also delicious with great service!
I left a piece of my heart and Cuba and I will be back and I guarantee you I will return to this resort. If you were on the fence about booking… Just do it you will not regret it. [Details]
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The strong points
Amazing staff, friendly environment, helpful
Hotel reply, staff, on 2022-03-18
Dear Ashvall89 Wow, thank you for your amazing review! Our team and I are delighted you could enjoy your vacation as well as our hotel, our friendly team and all the services and facilities we offer to our guests . On behalf of the team, we thank you again and look forward to welcoming you back very soon. Kind regards,

Amazing Vacation!

, Oshawa, ON
2022-03-11
Stayed at this wonderful resort in February 2022 after not being able to travel for two years. This was my 11th time at this resort.

I have read other's reviews and yes, they were dealing with some shortages of items but we all need to keep in mind that this is Cuba and we are just coming out of a pandemic. This resort just reopened in January 2022 after being closed for almost two years. Despite these challenges, we had an absolutely wonderful vacation.

The beach, ocean and grounds are outstanding. The accommodations are perfect and the food was exceptionally good.

The best part of Paradisus Princesa Del Mar is their staff. We are always well taken care of here. Special thanks to the following people for always making our vacation that much more special:

Community Manager – Mari
Butler – Jaz
Cigar Bar – Victor and Ivan
Main Lobby Bar – Giovanni, Orestes, Sumi, Kety, and Leydis
Energy Bar - Vallen
Port Royal – Dayllen and Marlenys
Pool Bar – Cherilyn and Yolexis
Buffets and Restaurants – Dayli, Daimy, Nuirys, Raiko, Christy, Maggi, Yosvani and Amid
Regular Side Beach Bar – Richard!
Royal Side Beach Bar – Nacho, Mila and Lily
Maid – Marlen
Entertainers – Alberto and Roberto
Bell “Boy”/driver - Juan
And to Delvis for your attention and care given throughout our vacation!

I am sure I have forgotten to mention some of the other wonderful staff who all go above and beyond to ensure every guest is looked after. I am hopeful that once more people are travelling and occupancy is up that some of our other favourite staff members will be returning to work here.

I will definitely be returning in the near future! [Details]
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Hotel reply, staff, on 2022-03-21
Dear Diane It is a really good pleasure for us to know that you enjoy your holidays in our hotel. Thank you very much for your lovely comments about our staff, just to let you know they are very appreciated for our guests. We will hope you come back to have another pleasantly stay with us. Sincerely, Managing Director. Paradisus Princesa del Mar.

Amazing Vacation

, Ottawa, ON
2022-03-10
I cant express enough gratitude and love for the staff for making my stay so amazing. Especially the entertainers, Nayvi, Alexis, Isabel, and Alexis the Dj, who were always around to hangout and down for some fun (and let me beat them at football), and Yolexis, the pool bar tender, who always kept me well "hydrated" and laughing. The other pool bar tenders, Cherilyn and Richard, were also so attentive and fun, and the servers at the buffet, Jean, Orestes, Ruben, Darelys and Mailin, always knew whether to have a coffee or drink waiting and made our meals extra special. Rafael, at Sakura, cooked an amazing meal. Some of the other bartenders at the lobby, cigar bar, and snack bar, Jhosniel, Roger, and Pedro, were always coming up with different drinks to serve us. The food was always great, the drinks were amazing, and there were always fun day activities, like Cuban day, and night entertainment, where Sol Dance company put on great performances. The resort was beautiful and everyone followed covid protocols. I really cant thank the staff enough for making my first stay there so amazing, and leaving me with so many special memories. It was my first time in Cuba and it surpassed all my expectations, I truly had an amazing time because of the staff. I cant wait to come back ❤ [Details]
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The strong points
The staff was great! The resort was beautiful. Lits of food, drink, and activities options.
Sanitary measures (Covid-19)
All staff wore masks and they were required indoors. Regular cleaning occurred often
Hotel reply, staff, on 2022-03-18
Dear Sarah Ratcliffe Thank you for the review for your recent stay with us. We were absolutely delighted to read that you had a great stay with us. Your comments have been shared with the team and they are happy that they contributed to this great experience. We are looking forward to see you again. Kind regards.

Amazinghhhh!!

, Ottawa, ON
2022-01-13
The resort was absolutely fantastic and everything we were looking for! We were six of us and were initially worried to travel during covid. But the resort took all the necessary covid measures very seriously in order to ensure health and safety. The staff were so welcoming, friendly, helpful and fun. Huge thank you to Nayvi, Isela, Alexis, Victor, Marie alice, Tony, Nacho and Yellanie for making our trip so special and entertaining. The spa, the bars and the nightly shows were cherry on top! Definitely will go back to this resort :) [Details]
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Certified
Hotel reply, staff, on 2022-03-02
Cher Tannuva Akbar Merci beaucoup pour votre excellente évaluation. Tout l'équipe de Paradisus Princesa del Mar est heureuse de vous remercier pour le gentil message que vous avez laissé au sujet de votre séjour chez hotel. En souhaitant vous recevoir de nouveau. Cordialement, Managing Director. Paradisus Princesa del Mar.

Won't go again

, Cambridge, ON
2020-03-09
Unfortunately my experience with this hotel wasn't positive. Buffet was terrible, no butter or condiments, no variety, felt like stewed something every day.
Ran out of wine, beer, limited wifi, Cuban people are usually alot happier than there were. the hotel is definitely not a 4.5 star. [Details]
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The strong points
nice area, nice beach
The weak points
ran out of beer, wine, bathroom towels were not replaced daily, air conditioner in room did not work, tv broke down. buffett was terrible
Certified
Hotel reply, staff, on 2020-03-20
Hello Dianne Thank you for taking the time to write your review. İ feel however, that it is a shame that you did not bring any this issue to my attention during your holiday. The management of the hotel are around daily to handle any concerns and rectify any problems. I do not want to lose hope to have the privilege and the pleasure of welcoming you back again, and we will keep working hard in all aspects for our guest's satisfactory and really enjoying Paradisus Princesa del Mar hotel and vacation. Because our main objective is to offer the best service to all our guests, and reach your expectations about an enjoyable and unforgettable holiday. Sincerely Managing Director.

Feb/mar2020

, Fort Mcmurray, AB
2020-03-06
Great staff and helpful with any questions. I give it a 3.75 star if comparing to mexico resorts. It was my first time in cuba and it was what I expected. Reccommend [Details]
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The strong points
Amazing beach, fast service, good excursion packages at resort, Scooter rentals as well. Wifi at pool
The weak points
Have to log into wifi everytime you open your phone, all hot tubs on resort were drained. Massage in spa was not what I'm use to in Canada. Water is only 50degrees in hotel rooms.
Certified
Hotel reply, staff, on 2020-03-13
Dear Shawn It has been very exciting for all of us to know that we offered you the type of stay you deserve. Your comments help us to enhance the experience and make it more comfortable so THANK YOU very much for the time taken in publishing your opinion. We are already expecting you in Paradisus Princesa del Mar to give you a new reason to choose us as your hotel when in Cuba. Warmest Regards,

Cuba is not good until trade embargo is done!

, Halifax, NS
2020-03-05
This is NOT 5 stars, maybe 3.5 or less. The room was fine but not as good as we are used to for 5 stars. The food was terrible, especially the Buffet. Cold off the steam lines, very limited, even for fruits and salads. There was NO Wine available Anywhere except for one A La Carte where we got a glass at the Mediterranean. Most people bought a couple bottles downtown Varadero to bring into the resort for meals. There was no WIFI for our first 3 days due to an internet issue. [Details]
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The strong points
Pool was good. Beach was good except for being quite full of seaweed. Room was acceptable. Staff did their best at apologizing for the lack of decent food or any wine.
The weak points
Food was the worst we have seen after 5 Cuba visits and compared to DR and Mexico, unacceptable. Just wasted almost 4K for my wife and I.
Certified
Hotel reply, staff, on 2020-03-13
Dear Patrick First of all thank you for having your holidays at Paradisus Princesa del Mar. I read it very carefully, and studied your comments about your experience this time, I would like to apologize if you didn´t enjoy your holidays at the hotel. All your valuable information will be taken into account. Regarding the buffet comments, we have informed our kitchen staffs about it and we are also welcome to any suggestions you might have to better improve our service. Hopefully give us a second chance in wich live up your expectations. With respect,

Hotel review princess del mar

, Windsor, ON
2020-02-23
When going to our room for the 1st time there was a broken plate with food spilt on the stairway. This remained there from 9pm until approx 11am the next morning. Our room had cracked and broken tiles, the bathroom had a cracked sink and water pressure was awful. We tried to upgrade to the Royal service but nothing was available. I have taken photos to show our travel agent. I thought the buffet was better than the restaurants. No wine for 2 day anywhere. Although there was some if u wanted to purchase it. I did like the beach, pool and found the staff very pleasant. Unfortunately my husband got sick on the last day and remained sick for the next 3 days. I don't believe we will visit this hotel again. There were a lot of complaints from others who were staying at the hotel. [Details]
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Certified
Hotel reply, staff, on 2020-02-28
Dear Wilhelmina Many thanks indeed for completing a Monarc review subsequent to your stay with us. It is through receiving reviews that we are able praise where praise is due and where appropriate to do so, improve our standards in order to maximise guest experiences. I was very pleased to read that you felt that the team here is very pleasant. Our hosts are the pride of the resort and it was great to read your kind comments about them. Thank you also for your constructive comments about the resort. We are working in the rooms area and we dont have broken tiles, so please iwould likew to invite you tosend us the photos where you found them broken in order to replace/fix/repair them and offer the best service as soon as possible how our guests deserve. would like to comment that the hotel management takes into account the views of all partners, whom we aprecciate their help. Thank you once again for taking the time to review our resort. It was a pleasure to have you with us and we very much hope that you continue to enjoy the Cuba vacation experience in the future. Kind regards, Managing Director.

Paradisus Princesa Del Mar - Not recommended

, Beaver Creek, SK
2020-02-20
We felt that the resort lacked customer service as there were many mornings where we weren't offered coffee at the buffet. Felt that the buffet was understaffed. Also the resort ran out of wine for three days which was a total disappointment but they offered wine for purchase. The buffet had a disappointing selection which never changed. Getting access to the internet in the lobby resulted in long waiting lines and sometimes no-one was around to give you the access code. Other people at the resort had mold in the bathroom and their air conditioner did not work. This is definitely not a five star hotel. The sea weed was not cleaned up on the beach but other resorts did. The exercise schedule on the beach were a hit and miss. Overall it felt like any questions we had was an inconvenience. Everyone around us was complaining about the service. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, weather and ocean were nice.
The weak points
Customer service and buffet.
Certified
Hotel reply, staff, on 2020-02-26
Dear Beaver Creek, SK Thank you so much for posting your review on TripAdvisor and thanks to chose our hotel for your vacation in Cuba. I read carefully your comments and I took notes about some points of your review, the things you liked and the things you was a bit dissatisfied. Our customer service philosophy is to make the guest's experience enjoyable, we will keep working hard for our guest's satisfactory, and we will try to do our best for your next visit. It would be such a pleasure to welcome you back in the very near future. Sincerely,

You get what you pay for...or not.

, Stratford, ON
2020-02-12
Cuba isn't well known for its amenities there is so much that is difficult for the country to get. And this resort is an example of that.

Service was good most of the time. Tips are needed to ensure this.

Beds were comfortable and Rooms were spacious. Maintenance iffy. Go ahead and ask for an extra blanket and a washcloth (only two bath towels to start with) but if you don't ask repeatedly you'll never see it.

Food was just ok. Somethings very tasty. Other things not so much. You'll cramp your hand trying to cut steak. And love pizza. Well they have a place for you. But you better line up before it opens because they run out quickly.

Like slushy drinks? Go to the beach bar. Or was it the pool bar? Because they're not always available at both.

Polish up your Spanish because English isn't well spoken by most staff. Including whoever translates their menus (kind of funny). But hey, kudos to them anyway because I only know one language.

Ask lots of questions. Like what activities are there this week I should know about. Or where is the disco...because communication is lacking.

There's a Marina within walking distance. Go there if you need a pharmacist or more souvenirs options.

Things you may want to take with you. Salt and ketchup. And definitely take a good power converter.

Be willing to wait an hour or more to book your Ala carte restaurants. And if you plan to upgrade to Royal service you'll get newer nicer rooms and access to a newer nicer more private pool. But from what hear the service and food aren't any better.

All in we had some fantastic experiences on and off the resort. But I probably won't go back to Cuba anytime soon. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beautiful beach. Loads of Canadians (mostly all). Okay food and amenities (for Cuba).
The weak points
Service. Pool is NOT heated and shallow. Hot tubs (which are no where near the main pool area) are out of service.
Certified
Hotel reply, staff, on 2020-02-26
Dear Lucille I would like to thank you for having taken the time to share your comments on tripadvisor. I take every comment very seriously and review it with my all the team members concerned at the resort. I am of course happy to read that you liked the grounds and the beach. I am sorry we have failed to impress you with some aspects of your stay. In our effort to improve the level of our services, we put the utmost interest in our guest´s opinion and we understand that this is the most effective way of detecting our areas of improvements. Despite the various hit and miss I would like to hope that you will give us a second chance should you visit again Cuba. Kindest regards, Managing Director. Paradisus Princesa del Mar.

Going back.....

, Glencoe, ON
2020-02-03
Just like the photos we viewed on websites. The rooms were spacious, clean, not to mention comfortable. The food; flavourful, plentiful not to mention a variety as well. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Did complain about the ‘wine' situation to customer service they delivered a bottle of wine to our room the next day.
The weak points
Reservations made at the Italian restaurant but NO WINE
Certified
Hotel reply, staff, on 2020-02-07
Dear Laurie Hauspie Thank you so much for staying with us at Paradisus Princesa del Mar and taking the time to share your experience. We're super happy had such a good stay! We are pleased that you enjoyed our establishment and that our location, beach and restaurants were all to your liking. We would be delighted to have the opportunity to welcome you again to our hotel Kind regards,

Treated well at the Princessa

, Edmonton, AB
2020-01-30
Staff treated us really well. Super friendly and really helpful.

The resort was generally lovely. It is showing its age here and there, but that is pretty typical in Cuba. There were a lot of really cute and charming touches around the resort, like some of the rock landscaping in shapes of flowers, etc.

The food was decent. It's typical Cuban resort buffet food. Simple, but plentiful. The food at the a la cartes that we went to were quite good.

Not really a party resort. It was more chill and relaxing which was what we were looking for.

This is the first time we stayed at this resort and I would do so again.

We did stay in the Royal Service section, which was a really nice treat for us.

A positive experience at this resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The beach was incredible and beautiful. There was always lounge chairs available. The staff were very friendly. The rooms we stayed in were fairly recently renovated from what we could tell. Very comfortable.
The weak points
The mosquitoes. I really recommend bringing bug repellant and wearing it from the first day. I had tons of bites, but I didn't feel them until a day or two later, when they become crazy itchy.
Certified
Hotel reply, staff, on 2020-02-03
Dear Tammy Thank you so much for such a lovely review about your experience with us! It is true that we count on a great location, amazing beach and a very committed staff that takes pride in what they do! We are so excited that you happened to enjoy your time with us at Paradisus Princesa del Mar. Should you be around any time soon, please do not hesitate to contact us! Kind Regards,

Not recommended for Solo or groups of women

, Calgary, AB
2020-01-24
My 32 year old daughter and I spent a week here and were astonished at the disrespect and lack of service we received. We were generous tippers, very polite and friendly, by the end of the week we could only conclude that the main differences between us and other groups receiving service was we did not have a man with us. Examples - breakfast buffet first day - we sat at table that had crumbs and dirty napkin from previous guest. My daughter sat first - finally was able to call staff over - she asked them to wipe table, and for water, tea for herself and coffee for me. When I arrived at table it was still not wiped (never did get wiped), they brought her coffee with milk instead of tea, no water, coffee for me, cutlery, or glasses. I was able to get someone's attention, she threw cutlery on the table and gave me an empty glass. We never did get water, tea or coffee. Meanwhile 2 men arrived and sat behind us. 2 servers rushed over, cleaned their table, brought them juice, water and coffee. They had several refills while I couldn't get one coffee. The servers looked the other direction when they passed our table. My daughter was half way through her breakfast and was drinking from the water bottle she brought when a server rushed over and took her plate. We guessed that was our signal to leave, finished or not. Example 2 - lobby bar. We could not get served at table so daughter decides to just go to bar and ask them to fill her water bottle. It took a long time to get their attention while they served others who came and went around her - finally they took her bottle. Put a little water in it then left it to go fill other bottles with pina coladas and margaritas, a little more water, then stopped to reach over her shoulder to take cigars from men, cut and light them and give them back, served other people drinks over her shoulder, when they finally gave her water bottle back it was only half full. Example 3 - last day - we checked out in the morning and put our bags in storage but airport pickup wasn't until 6:15. I went to front desk to ask them to mail postcards and get our bags out of storage. The 2 clerks were busy with another guest so I waited a short distance down the counter. When the other guest left, neither turned my way or acknowledged me - one walked the other direction. I went and stood directly in front of the one who was left - she still didn't smile or acknowledge me, but I put on my cheerful smile and voice and asked if it would be possible to mail the postcards. She looked at the cards on the counter with disgust, poked them with her fingernail and said no, plus some stuff I couldn't understand. Luckily the other lady came back and said yes they could mail them and she would call the man to open the store room for us. She even smiled. There are more examples, but you get the picture. Once we were able to get served the first time, and tipped generously, we could usually get servers to come back a second time, but servers changed. An exception was the piano bar - service in there was always great - as well as the a la Carte restaurants - we received good service in all of them. Other women told us they had the same experience, some said they got better service in the buffet later in the day, during dinner, but we didn't go back there if we had an option. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Piano bar and a la carte restaurant service was good, activity people at beach were friendly and nice, cleaning staff was cheerful and friendly. Nightly entertainment was good, especially the water ballet. Lady making omelettes was amazing!
The weak points
Service as mentioned - bring a man and it's probably fine. Lack of good fresh fruit, papaya was good but pineapple and watermelon were under-ripe, bananas would have been welcome.
Certified
Hotel reply, staff, on 2020-01-31
Dear Debbie Thank you for taking time off to share your thoughts with us. We are truly sorry to hear of your less than satisfactory experience during your recent visit. Please be assured that your constructive feedback has been duly noted and will be shared with our colleagues. Training efforts would also be stepped up as a priority as we continually strive to create unforgettable moments of delight for all guests. allow us an opportunity to rebuild your trust and impression of the hotel. We look forward to welcoming you back in the near future. Yours sincerely, Managing Director.

Quality of hotel

, Montréal, QC
2020-01-17
L'aire conditionné ne function pas pour 3 jours !
Pas de l'eau chaude déjà 5 jours !!!!
Très sale partout. Rien rénové depuis 16 ans !!!
L'odeur dans la chambre !!!
Pas de shampoo ou de produit de nettoyage!
Tout devrais être rénové ! Nettoyer !!!
Nothing works. Aire conditionné broked
Non hot water for 5 days
Stinky !
Hôte need renovation !
The staff are nice !
Beach not clean ! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff are nice
The weak points
Non hot water !!! Non aire condition- broked ! Stinky Hotel need renovation big time ! Internet accès 3$ for 1 hr !!!
Hotel reply, staff, on 2020-01-22
Cher Alisa Tout d'abord merci d'avoir pris le temps de partager votre commentaire avec les autres utilisateurs de TripAdvisor. Nous sommes ravis de savoir que vous avez vraiment apprécié le destination. Nous comptons beaucoup sur les commentaires de nos clients afin de perfectionner nos services et apprécions énormément que vous ayez pris le temps de les écrire. Nous mettons un point d'honneur à offrir à nos clients un service de très grande qualié. Nous regrettons beaucoup tous les inconvénients auxquels vou savez été confrontés et nous serions très heureux de vous faire changer d'avis. Nous espérons donc pouvoir vous recevoir bientôt au sein du Paradisus Princesa del Mar. Cordialement, Directeur Général. Paradisus Princesa del Mar.

Christmas in Cuba

, Regina, SK
2020-01-01
Overall this resort was great. Our room was situated in close proximity to pool, beach and restaurants and grounds were beautiful. The entertainment and activities were excellent. Food was good (for Cuba) although variety lacking at times. Serving staff were always friendly and polite. Customer service desk does not help you. We had an issue with towels being stolen off beach chairs and they took our room number and that was it - no concern whatsoever. We ended up arguing with them about it at check out and refused to pay for them. May be a scam to get extra $ for the resort as all guests have the same towels and they are left on chairs at the pool and beach all the time while guests are enjoying the water. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Very good servers and waiters. The beach and pool areas were clean and appealing. The a la carte meals were very good and filling. The rooms were clean and comfortable.
The weak points
Bad customer service desk staff. Water in the rooms were not always replenished daily. Water was not delivered even after repeated requests.
Certified
Hotel reply, staff, on 2020-01-03
Dear Steve Thank you to write such a long review about your experience We will study every item, and we will learn over them. So I would like to apologize about these aspects you have disappointed a little. The comments concerning a poor staff attitude from some of our customer service and reception are certainly not the standards we normally achieve (as you will see from many other reviews). It is particularly dissapointing that we have not provided our normal standard of service to you. We will do our best to improve these aspects for your next time We hope to see you again in your next visit to Varadero Sincerely Community Manager

Excellent 5* Resort and Service

, Burks Falls, ON
2019-12-23
As a travel agent, I am always looking for weak points. I can honestly say that there were none! We stayed in Royal Service (a beautiful ocean view suite) and our butler (Ernesto) was amazing. We did not use him as much as most people but he was always there when needed. The resort is beautiful and the Royal section has its own pool and beach area. Very quiet and relaxing. Beautiful beach. People say you do not go to Cuba for the food. However, we had no complaints and loved the varieties in the different restaurants that Ernesto booked for us. Our favourites were Hilltop and Sakura. We are already planning to return for our wedding anniversary. I would highly recommend this 5* resort to my clients. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Service and attention to detail.
The weak points
None.
Certified
Hotel reply, staff, on 2019-12-27
Dear Martin Roberts It is very rewarding when we achieve our goal to provide an excellent experience, as it was in your case during your visit to Paradisus Princesa del Mar. We are grateful for your kindest review. All our efforts are focused in giving the best in each and every area and service in the hotel. We remain at your entire disposal for anything you may need prior, during and even after your next stay in Paradisus. Warmest Regards,

Cuba Dec 2019

, Gatineau, QC
2019-12-21
It was good. Cuba is Cuba. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach. Drinks. Staff very nice
The weak points
Access to beach difficult. Deep sand. Need boardwalk or dock
Certified
Hotel reply, staff, on 2019-12-27
Dear Louise Jodouin We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest's expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best wishes,

A great stay

, North Vancouver, BC
2019-12-02
Great experience! Really nice beach, food was good, room was very nice and the entertainment during our stay was exceptional. The staff were friendly and helpful and. It was nice that there were so many activities available including tennis, volleyball and hobie cat sailing ! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Cleanliness, service, shows, sports.
The weak points
Limited fresh fruit- and no lemons / limes for drinks. Gym had a lot of broken equipment - will this be fixed before I come again? Internet was hard to come by. Would like it included.
Certified
Hotel reply, staff, on 2019-12-05
Dear Richard Triggs Thank you for your review for your recent stay with us. We were absolutely delighted to read that you had a great stay with us. Your comments have been shared with the team who contributed to this great experience. We hope we have the chance to welcome you back again in order to provide the best of our service and make your stay even more comfortable! Warm regards, Managing Director.

Excellent resort

, Nipawin, SK
2019-11-05
We have been to PDM in Veradero many many times over the past 10 years! We usually try to go every single year and sometimes twice a year. We absolutely love it, we have always enjoyed an amazing vacation there. We have always had a lovely room, the food has always been very good for us, we have never had any issues with food. The staff are amazing and so helpful. For us it is one of our very best vacation spots to go to, and we love it so much, it is one of the reasons we keep going back again and again. It has become a home away from home for us. We both give it a five star rating. We have stayed at other hotels in Cuba as well, and they were good also, we have no complaints about them either. But for us Princesa Del Mar It's truly the best. We can't wait to go back again. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great staff! No food issues, nice big rooms, beautiful resort, amazing beaches, lots to do and see! Lots of entertainment ! Just a really great place to vacation ❤️ We love this place ❤️
The weak points
Some staff do not speak English, wish we spoke more Spanish, room service can be a bit slow at times ! No major complaints really! We've had really great stays !
Hotel reply, staff, on 2019-11-12
Dear Ma&Pa-M Thank you for your lovely review about Paradisus Princesa del Mar. Your compliments has been passed on to the team, thank you for rating his service as outstanding. We hope you will take some time out in the future to visit us, Best regards,

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