Sanctuary At Grand Memories Varadero

Overall good experience. Room was good with functioning air conditioning. Resort was easy to navigate, butlers and staff were almost all very helpful. Beaches were great. [Details]

Foods,drinks, services good
Bedroom need to be up date
Towels need more and clean because we need to change after use for couple days we put in bathtub but they fold it's looking like new ones
When we asking for new one from butler she say let me talk to them but she never come back to let use know [Details]

The resort grounds are beautiful, the staff and service is next level perfect.
The rooms are disgusting [Details]

Despite shortages in Cuba, the staff did what they could with what the had and they ROCKED it! we have zero complaints about our vacation.We actually got more then what we paid for as we were there a week they had live music with East Cost Musician, Kevin Davison.

As well, they had certified yoga, zumba and aqua instructors from Canada and we joined in on their AMAZING classes everyday! Thanks ladies!

Leo, Jesus and the rest of gang in Sanctuary lounge made our trip. Every night, we did not have to move to get a drink...best service ever!!

We will be returning this fall and cant wait!! [Details]

Loved the Staff! Our Butler Tallia was very professional and receptive to all our needs and our Maid Yaydelin was simply amazing! The entertainment crew were some of our favourite people. The beach was awesome! The food was different than what we're used to eating but was good and a nice change. We definitely want to go back! [Details]

Sanctuary is a smaller resort situated inside grand memories resort which is very large. It has a private beach which is absolutely beautiful. The beach bar is located as you enter the path to beach, along with bathrooms and a Snack hut. Nothing is right at beach so expect to walk for those things. There are plenty of loungers and palapas as well.
The staff are absolutely lovely humans. Your building will have an assigned butler who takes care of your reservations, etc. Thalia is at front building ( management) and she was just so helpful with everything.
The rooms are closely located to everything this section has to offer so walking is not an issue.
The people who are staying at resort are so great. Many have been there several times and many stay for 2.3.4 weeks. This alone speaks on how great the resort is.
The food on Cuba is always a sore point among travellers but I truly enjoyed everything I ate. ( and I ate all the time) the restaraunt on site is perfect. Again, the management is so accommodating there as well.
You will not be disappointed staying here. Give it a go. [Details]

This resort is beautiful and huge!! We stayed in the sanctuary section most of the time but it is fun to explore the other areas. Food is much better in the sanctuary section; however, there is a wide selection at the general buffet. Snack bars could have more variety (really only fries and sandwiches), but it wasn't terrible. I was also under the impression that there would be a minibar in the room but there wasn't. Pools are clean and quiet, and the beach was gorgeous (be mindful that there are people constantly trying to sell things on the beach). I was looking forward to the outside Jacuzzi tub but it wasn't working properly. The room was extremely spacious and had a soaker tub plus a shower. Found a few cockroaches in our bathroom but overall the room was very clean. Staff are extremely pleasant and helpful; definitely the highlight of our trip! Our butlers Militzia and Norvi were helpful and were happy to answer any questions when we found them throughout the day. Overall a great stay! [Details]

I was in Cuba so many times that I don't count any more. Booking 4 star hotel like Sanctuary section of Grand memories made me feel confident that I will get above average accommodation and service. The first impression was disappointed. Rooms were below average and ran down for the category. Service in the restaurant, bars, butler's were great. Room service was poor, including cleaning. Food was good but not what I expected for the category.
We still enjoyed our vacation inspite of some deficiencies and misrepresentations. [Details]

My husband and I and another couple decided to go on a 4 day, 3 night getaway to the Sanctuary Grand Memories Varadero and had a phenomenal relaxing time. Everything you need is at this resort, great food, beach, pools and great employees! All of our needs were met and then some. We were treated like family the moment we arrived. This is not our first time to this resort but it is our top choice in Varadero! The pools are clean and the grounds are meticulate, did I mention the best beach! The people are the nicest people you will ever meet! If you haven't been here you need to give it a try. You won't be disappointed!! [Details]

I never write any reviews, but this time I making an exception. I have been about 17 times to Cuba and last June I happened to stay at the Sanctuary. The service was exceptional. I had no complaints whatsoever, even the restaurant a la carte, the food was the best that I have had in Cuba. The manager, Mr. Iago, I hope I got the spelling correct, was extremely polite. He was always present around the grounds, greeted always the guest with politeness and also took care of any complaint that the guests had.. personally!!! Also, we had 2 terrific butlers, Norvis and Janette, that took care of all our reservations and any little thing that we asked for. The location of the resort is on a beautiful part of Varadero's beach. I liked it so much that I am returning next week for another week of vacation!!! [Details]

This was my 2nd visit to Cuba in my life. My first visit was in 2009 and I swore to myself that I would never return back. Fast-forward to today July 2022. I booked a solo vacation for a week at the Sanctuary At Grand Memories Varadero with my expectations set very low because of my of my previous visit at a different resort in 2009. I arrived July 14th and stayed until July 21st.

The Sanctuary is adults only section inside the Grand Memories Varadero resort. When I arrived at the resort I was dropped off at the main lobby of Grand Memories and was shortly picked up by the Sanctuary driver who drove a group of us to the Sanctuary reception.

From the moment I stepped into the Sanctuary section I was treated like a KING. The staff were amazing. Few shoutouts that went the extra mile
ANET - Sanctuary Bar definitely knows how to mix up a good drink is very professional and polite.
NOEL & THALIA - My butlers during my visit. They both made sure I was well taken care of for reservations for dinner at the sanctuary to any questions I had or anything that I needed.
NIURYS - Grand Memories 24 hour snack bar at night time. NIURYS is an amazing person and a very good listener. My glass never got empty and at the end of the night when I was ready to head back to the Sanctuary she called the driver to pick me up and take me back to my building #32.

The food at the Sanctuary restaurant for breakfast was good. Lots of fresh fruit and deli cuts and cheese, sweets and when your finished you have the choice of eggs and bacon or a ham and cheese omelette with bacon on the side.
Lunch & Dinner was all a-la-carte with a pretty good selection I was surprised that I had the option for Lamb one day and it comes all nicely prepared and presentation on the plate very well done. They are very creative.

If you want a quiet relaxing vacation without any screaming kids and stuff you want to stay here. Im looking forward for my next visit back here to celebrate my birthday.

Thank you Sanctuary At Grand Memories for the most amazing trip I have ever had. [Details]

Memories Varadero is a lovely resort, and the Sanctuary being the adult section was quiet and peaceful. Still roomy enough to include a large pool and a portion of a beautiful beach! Plenty of restaurants and many activities. [Details]

Came here with a group of friends for vacation and the people here are amazing ! special shout out to miguela at the restaurant! she's amazing as well as butlers norvi and jose they're excellent as well. The manager i believe his name is diego is great as well [Details]

The staff at this resort really make it special. Our butlers Norvi, Jose, and Jorge Carlos made sure to check in on us and made sure we had a great stay. This was our first trip since Covid and it was great to see most of the team back at the resort. [Details]

The grand memories sanctuary side was very nice compared to the grand memories side but overall the service on the sanctuary side was incredible. I would like to specifically ask that our butlers Jose and Norvi get a big raise the service they provided was exceptional. They accommodated all of our needs with a wonderful smile but overall made our trip exceptional. For sure if I do come back I have to know where they are working so I can see them again. Thanks again to the sanctuary for a wonderful time and to great customer service. [Details]

Grand Sanctuary was a great resort. The service within this resort was spot on. We had two butler assigned to us for the whole trip. Jose and Norvi were our butlers and they made sure we were taken care of the whole time. They planned a great day trip for our group to Havana City which included a personal taco driver in a beautiful oldschool car and tour guide. They also planned a dinner trip for us to a local restaurant which was way better than the food on the resort. They took care of us so well that they even got someone to deliver pizza for us to the resort. Rooms and beach were amazing aswell as the pool. Would definitely recommend coming here [Details]

As recurring guests of this hotel, (6 or 7 Times) it goes without saying, from the moment you arrive, the staff take good care of you, from the Management, the reception, the butlers, to the wait staff, the restaurant and bar staff go above and beyond to make your vacation memorable and make you feel like a member of the Sanctuary family. We were lucky to get away during the Pandemic, and although there may have been some shortages, the staff always go above and beyond to make the trip memorable. Remember, it is YOUR trip, you can make it a great one.

The chamber maids are always welcoming, the snack bar staff are hilarious and accommodating... Return visitors will attest to the level of attention the staff here give the guests.️ We did miss the Beach, due to the erosion of the recent Hurricanes, but it has been restored now and the Adult Only Section is more incredible than before. [Details]

This is hands down the best resort in Cuba!! I would highly recommend this resort if you want to have an amazing time and be treated like royalty. The food is great, the beach is great, the staff is great, the rooms are great, the grounds & pools are great and the entertainment is AMAZING!!!! I will be back very soon! [Details]

we had a really nice room we had a view of the water. the butler was great [Details]

I recently stayed with my husband at The Sanctuary At Grand Memories for our 1 week vacation and already planning to go back❤️ The beach and blue waters of Varadero never disappoint . Nothing to complain, only next time we have to stay longer, one week wasn't enough. The staff always go above and beyond to make our vacation special. Yamaisy thank you for making us feel special with your kindness and professionalism. We really appreciated all you did for us. We hope to return very soon❤️ [Details]

The hotel amenities and services are great! [Details]

I loved being back to my home away from home finally after all this time. Great way to celebrate my 50th bday and get to enjoy the food, entertainment and the best staff :) they always make me feel so welcome. All the protocols are followed by the staff and the PCR test was easy to get on the property for under 40 U.S dollars. My two weeks flew by as always, thank you for always taking care of me and making me feel like family. Especially thanks to Yamaysi, Luz and Thalia for my birthday dinner. All 3 of you made me feel like a queen for the evening, i couldn't have images a better place to have my dinner with the most amazing view and company. Already looking forward to being back as soon as possible. [Details]

Sanctuary at Grand Memories resort is like my home! I visited so many times and I was never disappointed. The resort is clean, not new, but well maintained. The grounds are beautiful and the beach is magical. Simple food, you are never hungry. Great service! I can go over little detailes forever. Dont want to waste your time, readers. Please low your expectations for luxury of high rise hotels, with 11 choices of burgers and puzzas, and you enjoy a beauty of this gem! Big thanks to Yamaysis! You are an angel! Professional, welcoming, simply magical! Hope to visit soon!!! [Details]

As fabulous as the Cuban beaches are, in my experience Cuba's #1 asset remains its people. I have been going to Cuba for 24 years - Sanctuary at Grand Memories is my favourite. Although we have been going to Sanctuary the last few years, we always spend time in both Sanctuary and the rest of the resort, Grand Memories.
The service is second to none - both at Sanctuary and Grand Memories sections. In terms of the Sanctuary, the convenience of having the beach and the pool within steps from your room, the restaurant, the snack bar - it's just paradise. From being greeted at the front Lobby by a cold cocktail brought by amazing Letty Leydis Gonzalez having just stepped off the airport bus, to being greeted with my favourite cold coffee cocktail by Tanya after an afternoon of shopping in downtown Varadero. We also dipped into the buffet (as mentioned, we love to mix it up and don't just stay in the Sanctuary section) - Beatriz was waiting for us with her smiling eyes, sincere kindness and cappuccinos. At the end of a long day of lying under palm trees and wandering around the resort to catch the entertainment, Jorge Rodriguez Garcia (Mr. World Wide) would never fail to spot us and give us a ride back to the Sanctuary. I can't say enough about the service, truly. Ridel was another exceptional staff member who went out of his way to make our stay wonderful - a proud Papa of a beautiful ballerina, he was always all smiles and so very kind. Alfredo was another character that never failed to scoop us up and give us rides to wherever we were going! And I haven't even begun to gush about the restaurant staff at Sanctuary! A LA CART EVERYDAY, ALL DAY LONG.
Always smiling and ready to accommodate our special requests. Frederico manages both the Sanctuary Restaurant and the Grand Memories Buffet - despite how busy he is, he took time to chat with us when he could - he is also an artist and a writer! Frederico was delightful - an old school gentleman and a renaissance man - ask him to show you photos of his paintings! The Chef, Vincenzo, is from Milan, Italy originally - and the food was just amazing. My partner is Italian and a foody - even he was impressed! Juana Rodriguez and Norwin - our "butlers" at Sanctuary were just amazing - they actually would anticipate our needs in advance! From facilitating reservations, to keeping us in the loop of events at the resort and making our reservations for Covid testing (from the pool side, no less!). Were there shortages? Hell yes, this is Cuba - so some days there was no diet coke, or milk, or french fries - I truly can't think of anything else they were short on. But they more than made up for any shortages in my view. My only regret - we only booked 7 days, should have booked at least 10. Without hesitation, I would strongly and without hesitation recommend this beautiful resort and this amazing team of people! I wish I could name absolutely everyone, but I need to go get some work done now to pay for the next trip!!! [Details]

This resort is dated. The food was terrible. Not sure if it was the result of COVID but there was no beef available, no french fries. We were fed fish that was not cooked, pork was all fat. Was given a hamburger that was raw. One of our travellers was sick for two days and I got sick the day before we left and am still running to the washroom three days later. Very disappointed in the food. Have been to Cuba 15 times, first time I have been sick from the food. The staff were awesome. Friendly and helpful. Please have the cats and dogs neutered. Three dogs were running around with injured legs. I am an animal lover and hated to see them not taken care of. Memories can afford to get them neutered and taken care of. [Details]

We spent a week at this resort and had an amazing time. Everybody was so welcoming and kind. The rooms were clean and spacious. The food at the sanctuary restaurant was great and there were enough options. The drinks at the bar were great, especially the piña coladas! We definitely recommend this hotel to go and relax. [Details]

After the restrictions of covid I was so happy to be able to return to the Sanctuary. The staff welcomed me back warmly. Despite the shortages I had heard about I was pleasantly surprised how smoothly everything went. The food was fine and there was plenty of choice. [Details]

The grounds and the suite were very nice. Unfortunately Cuba wasn't ready for tourists. There was a lack of choice of food with the same food everyday. The a la carte restaurants had the same food as the buffet. The Asian restaurant had only Cuban food. [Details]

Hotel is ok, lots of walking to get places to eat and shows which is ok I guess,
towels got smaller and fewer each day,
food well it's Cuba first off so just ok, lines for pasta every night over 20 minutes at least,
bathrooms in lobby smelled horrible never had paper towels as ex and that's all week, [Details]

My husband and I went to Sanctuary at Grand Memories for our honeymoon. I can not say enough good things about this resort. The staff was friendly and helpful, the food was excellent and the resort was absolutely beautiful. I was pampered and cared for the entire week. I was very sad to go and when I visit Cuba again, I will definitely stay there again. [Details]