Melia Varadero

Melia Varadero
3.933.933.933.933.93
3.93 based on 300 reviews
#11 of 70 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 4.5 stars
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My first solo holiday

, Pointe Claire, QC
2024-05-13
i choose wisely!! i felt safe and content on this holiday. The beach was gorgeous.. a little wavey at times but it was HOT so you need to refresh.
the rooms are impeccably clean.. The food is good
but you need to remember it's Cuba. I ate well and was satisfied, i did not become ill.. all in all I would come back.. everyone who works there is kind and professional. [Details]
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The strong points
snack bar and coffee bar are open 24hrs great beach, great pools, near perfect weather
The weak points
no weak points., but you MUST put your sunscreen on often and generously.. that sun is and can be brutally hot.. internet and WiFi is spotty..
Sanitary measures
clean beyond belief!!
Certified

Gone downhill

, Moncton, NB
2024-04-26
Stayed at the Melia Veradero in 2023. Excellent vacation, almost perfect.
Stayed again in 2024. In 1 year this place went downhill fast.
Both years, we upgraded to "the level" for the extra price. 2023 was great.
2024 was terrible. People on "the level" that were not supposed to be there.
I paid the extra for "the level" and other people that didnt pay got to enjoy the same benefits without having to pay. Why did I pay the extra for "the level"??
Same for the beach. "the level" had a section reserved but anybody could go there. [Details]
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The strong points
great people from Cuba who work there
The weak points
getting to be an old hotel who doesnt enforce their policies.
Certified

Beautiful Hotel, Gorgeous Beach, Top Notch Service

, Toronto, ON
2024-04-22
We booked a classic room, and were offered an upgrade to a partial ocean view room in the 400 wing of this beautiful, flower shaped resort.

Our room was very clean and well appointed.

The staff was always friendly and very professional, from the bartenders, to the waiters, to the hosts, and the cleaning staff -- we were always welcomed with an honest smile and the utmost service!

The Beach is the star of the property, sunsets are visible from many vantage points of the hotel, including the balcony of our room.

Clean white-sand beach, and there were many beach-chairs available throughout the day; waves were gentle, and the weather did not disappoint either!

The Food was actually a pleasant surprise. Despite the many shortages in Cuba, the food at the buffet was plentiful and extremely tasty! Very happy with the grilled meat, chicken, and fish options available, as well as the super tasty beef stew, and chicken in creme sauce.

Our only let-down - the wifi was not widely available throughout the property, and when available was quite slow.

5/5 we can't wait to return. [Details]
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The strong points
Service, Beach, cleanliness, and hotel design!
The weak points
The wifi was spotty and slow.
Sanitary measures
Very clean!
Certified

Beautiful vacation!

, Cornwall, ON
2024-03-25
My friend and I were looking for a week of relaxation and Melia did not disappoint. The hotel was beautiful and clean. Staff were so kind, friendly and eager to please. We experienced no shortages, lots of food choices, the beach is absolutely breathtaking and location was perfect. Room was comfortable and quiet. Always found a lounger at beach or pool, no matter the time of day. Massages were great and very reasonably priced. The most beautiful sunsets on the beach. [Details]
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The strong points
Friendly staff and great beach.
The weak points
Difficult to get an early reservation for a la cartes if you did not purchase the level.
Sanitary measures
Super Clean!!!
Certified

Best hotel ever

, Toronto, ON
2024-03-18
This was an amazing stay. I really enjoyed the time I spent in the hotel, food was good as well as drinks. Beach is absolutely stunnig! Room was cozy and comfortable, I had everything I needed, but the view was just perfect. People were always friendly, helphul and smiling. I'm wishing to come back soon! [Details]
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The strong points
Beach, people
The weak points
Wifi

BEWARE

, Woodbridge, ON
2024-03-16
This is by far the worse vacation place I have ever been to in my life. Our room view look like a construction site. Unfortunately we found ants all over our bed and room. I have no idea how this place is a 5 Star hotel.

My wife and I went to one of the a la carte which was called Fuertevehtura. The hotel manager Mr Oscar arranged the dinner for us as an apology for the room inconvenience we received with our stay. Oscar provided us a complimentary lobster dinner and fine champagne and alcohol in a private section. Oscar was a complete gentleman and a professional on how to handle situations and offered great customer service.

Unfortunately, when my wife and I arrive at Fuertevehtura the hostess Roberto one of the most rudest ASSHOLES in this place telling me I am not dressed suitable, meanwhile I am wearing white jeans and a white dress shirt with brand new sandals. I am of Italian decent and dress suitable every time for all occasions I attend. I do real estate in Toronto Canada and my wife and I are people you want in your establishment. Meanwhile, the group of people in front of me are all wearing shorts, bring in their own beer and burping rudely in line and this idiot Roberto is questioning me. Really?????

My wife and I only went for 4 days because she is a teacher and wanted to get some sun before returning back to teach her students. Unfortunately, it went wrong and we couldn't wait to return home from this disastrous vacation spot.

RESPECT for tourists is really low in this place. If you like SHIT service, no internet, bed bugs, a staff member ( Roberto) that has no idea on how to speak to people greeting you at the door then come to the Melia Varadero I am sure you will receive the 5 Star shits because food is outdated with no authentic Cuban taste or spice or respect for tourists.

Hotel Manager Oscar is actually a really great guy, his energy is pure and you can see that he really wants his Canadian tourists friends to leave with a good impression/experience of Cuba. In my books Oscar gets an A for service!

Unfortunately, my wife and I will NEVER come back to Varadero even if you paid us and told us our vacation was free. The funny part is I never write reviews but in this case I felt the need to make other tourists aware. [Details]
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Stay away

, Saint-Nicephore, QC
2024-02-10
When you have a complaint you get the reply " there is nothing we can do " They lie to you when a question is asked. Cuba has bad food, this is real bad. This is a place for teenagers who want to listen to ultra loud music ( can hear it very well in your rooms until 1am ) and do not care about food quality or service. Would not return for free. [Details]
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The strong points
The beach is nice, water not clear due to high winds, not their fault. The bartenders and staff are great. Room was clean but asked for 2 beds ( with daughter ) but got 1, was told yes your room has 2 when we checked in. 3 days to get a cot.
The weak points
They lie to you when complaint is given. The club for extremely loud music is in the center of the room area, my glass was shaking on the dresser until 1am. While walking down the path at 10pm a truck passed us spraying pesticide all over us.

Overall good

, Toronto, ON
2023-11-10
Stuffs were very friendly. Food is also good, higher than our expectations. Sometime having issues connecting to wifi in hotel room. View is great [Details]
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The strong points
Friendly stuff and good food. Hotel room is clean. Steps away from golf club and mall
The weak points
Check in starts at 4pm for regular rooms but we arrived at 11am so need to wonder around until check in starts. Wifi is not available until checking in
Certified

April 1 to 8th At The Melia Varadero

, Oakbank, MB
2023-04-10
This is our 4th time to Cuba and the 2nd to Varadero so we know what to expect and this was the nicest hotel we have visited here. The hotel is an older but well kept hotel that is built along the ocean front beach of Varadero. The center court area is beautiful with its large water fountain spraying in the air surrounded by its green vegetation and glass elevators overlooking it. The bedrooms were adequate in size but you could notice washrooms were dated and some maintenance was lacking. The food was very good in the restaurant and we lacked for nothing. Service there was excellent. Had the opportunity to go to all 3 a la carte restaurants which we enjoyed. Sign up to go to these had to be done the morning that you wished to go and they worked hard to accommodate that.
The internet would make you re-sign in each time we would go to use it but there maybe a reason for this. Our last day we were out of our room at noon but did not leave hotel until 8:30 pm. We were able to continue to use all of the facilities except they suspended our internet connection which we needed to check on our travel updates. After much discussion with the front desk clerk, he reluctantly gave me a couple more hours of internet.
It is definitely a nice 4 star for Cuba. We would certainly stay here again. [Details]
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The strong points
The swimming pool areas were beautiful with 3 areas to enjoy the water and get that winter tan. Never an issue to find a chair
The weak points
In saying the pool area was very nice, the only problem we incurred was that it was hard to find a shady area around the pool areas as it was very hot that week and shady areas were in high demand.
Sanitary measures
The hotel was clean. The only note would be that although there were many sanitizing stations throughout the hotel, the only one that ever had any solution in it was at the restaurant which I guess is the most important one.
Certified

Our MELIA Veradero stay

, London, ON
2023-04-08
We stayed here the week of March 29th to April 5th. We loved it. It's a really great resort. Views are stunning and the grounds are gorgeous. We upgraded to stay at the “level” section of the hotel. Beautiful rooms, wonderful service. Staff are fabulous. The level has its own bar lounge with yummy snack food all day and into the evening. Drinks are wonderful. Food was excellent. Really enjoyed it. Cuba makes do with what they can get which is not the same as other islands. This is fine with me. Fresh cooked seafood, pork and chicken. Vegetables and wonderful rice and bean dishes is terrific. Delicious pina coladas and espresso martinis! We will go back to this hotel. [Details]
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The strong points
Beautiful beach, can snorkel right off it, excellent service and food. Super clean.
The weak points
Beds are a little firm for me but the staff provided extra feather pillows which really helped. Internet a little iffy but that was to be expected m.
Certified

Melia Varadero

, Lachute, QC
2023-04-05
Hotel build in 1991, still very good, the Level floor worth the upgrade fees. Needless to say they were missing quite a few things this year, orange juice, yougurt, no lobsters, still we don't starve. Beach was beautifull. Golf was also ok, Been there over 25 times same hotel, the staff is just unbelievable,, always easy to complain although it was a great 10 days again,, [Details]
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The strong points
Staff , Staff and staff
The weak points
new currency is not useful at all,, hard to understand, just get canadian 5$ and enjoy your stay...
Sanitary measures
All good while we were there.
Certified

Honest review

, Toronto, ON
2023-03-27
overall experience is okay , just because of view of beach , rooms not so good [Details]
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The strong points
pros:- location is very good hard working staff best view of beach
The weak points
staff :-barely speak english food has no flavour roof leakage nobody cares after you check out
Sanitary measures
zero
Certified

Great holiday

, Thornbury, ON
2023-02-22
Very polite and helpful
Clean
A beautiful beach [Details]
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The strong points
Friendly
Sanitary measures
Very clean
Certified
Hotel reply, PR/Marketing, on 2023-02-24
Dear A Parks: Thank you very much for sharing your experiences in our hotel. We are very flattered that you have been able to appreciate the professionalism of all the staff, who work tirelessly to satisfy guests and contribute to making their stay at the hotel unforgettable. Thank you very much for choosing us to enjoy your vacations and we invite you to repeat your visit in the future. Sincerely, Melia Varadero Management

Very good family vacation

, Ottawa, ON
2023-01-10
We loved the hotel and the beach [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-02-24
Dear Vic: Thank you for your kind comments about the resort, especially the quality of our staff. We thank you for taking a few moments to express your opinions in this important web site for Canadian travelers. We hope you return as soon as possible. We are waiting for you! Sincerely, Melia Varadero Management

Very good family experience

, Ottawa, ON
2023-01-10
Nice hotel with a huge beach [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-02-24
Dear Ela: Thank you very much for your nice comment! We are very happy that the hotel has met your expectations, which commits us to continue working with efficiency and quality. We appreciate your words about our beach, as this is one of the strong points we have. We look forward to your return on many more occasions! Sincerely, Melia Varadero Management

A Great Time

, Crystal Beach, ON
2022-05-03
The hotel was lovely...well maintained and the staff was excellent. My only disappointment was check in. An older woman who did not speak English could not find our booking (after being delayed 30 hours) and simply walked away when we tried to communicate. The next day I went to get our WiFi password and again, she simply walked away. Someone else came to help us and she was great. Someone with such limited English should not work at front desk. [Details]
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Certified
Hotel reply, PR/Marketing, on 2022-05-16
Good afternoon Martha We have read his comment very carefully and we are sorry that your expectations have not been met in our hotel; we will do some serious work and review what has happened on reception. We appreciate your comment, we are sure that it will help to improve many aspects. Sincerly Management Meliá Varadero

Good value

, Calgary, AB
2022-03-03
Great location, friendly staff, clean and reasonably priced. [Details]
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The strong points
Easy access to beach, golf course and the town of Varadero. Overall experience was very good especially for the price.
The weak points
Buffet food was bland & not hot. Town of Varadero had a lot of businesses that had shut down due to lack of tourists over the past 2 years.
Sanitary measures
Rapid test was easy to access for $30.00.
Certified
Hotel reply, PR/Marketing, on 2022-03-15
Good Morning James Porter Thanks a lot for your comments about our Hotel, we are very happy to know that you enjoyed your stay with us. Hope to see you again Meliá Varadero Management

Decent but too expensive for the services provided

, Cornwall, ON
2022-02-25
Beaches were amazing, the food was okay not great typical Cuba resort food, every meal at the buffet was the same rarely any new choices, service was slow considering the resort was empty, many locals were there and were skipping lines and making others wait. The hotel wouldn't except CUP that they insisted we exchange our Canadian $ for. The bell hops were persistent on having you book things with them they would scope you out multiple times a day after saying you were not interested in going to places ex. Havana, beach activities that were included were only available 2 days out of the 7 we were there. The entertainment each night was basically the same, no shows just people singing. In the rooms toilets wouldn't flush. They gave free wifi but would kick you off after 2-5 minutes then have to resign in again. [Details]
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The strong points
Beautiful beaches, clean pool, clean room,
The weak points
service was slow resort was empty, many locals were there skipping lines and making others wait. The hotel wouldn't except CUP that they insisted we exchange our Canadian $ for. The bell hops were persistent on having you book thin
Certified
Hotel reply, PR/Marketing, on 2022-03-02
Good afternoon Girl We have read his comment very carefully and we are sorry that his expectations have not been met in our hotel, we will do some serious work and review what has happened especially in aspects related to food, service and entertainment. We appreciate your comment, we are sure that it will help to improve many aspects. Management Meliá Varadero

5 stars for sure

, Winnipeg, MB
2020-03-12
The staffs are spectacular and the service is excellent, I would definitely choose this hotel a thousand times for my vacation [Details]
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The strong points
staff
The weak points
a bit far from the city but with a nearby shopping center
Hotel reply, PR/Marketing, on 2020-03-18
Hi Versal, Our sincere thanks for your excellent comment. We are pleased to know that you enjoyed your stay with us. Thank you for choosing Melia Varadero! We will send your recognition to all staff. It will be a pleasure to welcome you again! Sincerely, Meliá Varadero Management

Great week in Cuban paradise. Stay in The Level

, Ottawa, ON
2020-02-13
There's often some kind of skepticism when it comes to Cuba. The food will be crappy, the weather will be too cold. We just returned from a week at the Melia Varadero ... and I can say it was one of the best vacation weeks we've had. Great weather. The staff in the restaurants and the animation workers were terrific, friendly and attentive to our needs. We stayed in on the fifth floor - it's called The Level. You pay a bit extra, but it's worth every penny. The concierge staff books your a-la-carte nights, there's a special VIP bar on the floor (with snacks) and you get special lunch privileges, with a menu, at the Tex Mex restaurant. We particularly enjoyed dinner at the Japanese restaurant (Sakura) and the International. Played volleyball every morning at 10:30 on the beach, while my wife did yoga. Great night-time entertainment as well. A good mix of young and old - a fun crowd. I would love if they had a true swim-up bar, but that's a small complaint. The hotel is walking distance to Varadero Golf Club - if you're a golfer, you've got to try it. And a $10-peso taxi ride from The Beatles Bar. If you're staying in The Level, you also get free internet cards. A huge thumbs up, we will be back. [Details]
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The strong points
You can either just kick back and relax ... or you can kick it into full gear and have fun. Golf course is close. Tennis courts. Beach volleyball. Great ambience in lobby bar at night.
Hotel reply, PR/Marketing, on 2020-02-21
Dear Timb, Thank you for trusting our The Level! We are very grateful with your comment . Making our guests enjoy their vacations is a priority for our entire team! We will give your recognition to all team. It has been a pleasure to welcome you, we hope you come back soon! Best regards, Meliá Varadero Management

Great Hotel

, Winnipeg, MB
2020-01-18
First time to Cuba for myself, second for my husband. We truly enjoyed this hotel! The staff were excellent. We asked for a room with a king bed ( we requested when booked) there was none available the first night ( New Year's Eve - hotel sold out), The lady at front desk made a note on our file and advised us to come in the morning to ask to change. The room we had first night was not great- was a classic room- terrible view of bushes, safe was missing the door and the bed were two twin beds together. Only plus was it was on first floor. We switched in the morning- To a room with a king bed, safe had a door/worked and view was bit better. We Tried to get on the level but there were no rooms available until the 3rd day of arriving. We were given name of manger of level to meet with him two days later, so we could move. When we met with him two days later and took a look at room- room we were in was better..the upgrade room was worse- As it was two twin beds again together. View was same as we had.It was going to cost us $40.00 each per day to be on level.. not worth $80.00 a day for the little perks that you got. We stayed in room we had, the maid we had (Isobel) was excellent!!
Food - was ok.. buffet same food each day.. homemade croissants- yummy. Really poor fruit selection and no lettuce for salad.. we had same server most time- Lisandra. She was great! We loved her!!
Piano Bar- awesome- staff great!!
Pool- nice, but water really cold- Ocean is warmer- Waterfall beautiful, drink cups really small so that's a bit annoying..and there is no pool servers- have to go to bar for drinks. There is kinda a swim up bar- but it's weird - you actually don't get served from it.
Ocean/beach- Absolutely amazing!! Snorkeling on beach was fun. Cost was $20.00 cuc for an hour. We went kayaking and paddle boating for free.
Hotel entertainment- was good, one night we did disco was so much fun- best night, dancing and listening to music!! Was not offered every night though, which is too bad!! It should be!!
Bikes- we used the bikes on resort- was an ordeal to use them and you really can't ride them anywhere.. not allowed to ride into town with them, which is too bad that would have been nice.
We did massages- was great! Recommend!!
WiFi- cost $1.00 for an hour - signal not bad. Never had an issue getting on. If in the level you get free WiFi cards- don't have to pay.
We liked this resort a lot and would stay here again! [Details]
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The strong points
Beach/ocean Staff great Resort clean Safe
The weak points
Food ok.. pool was really cold Lack of blenders to make frozen drinks. Only piano bar could we get Daiquiris. Elevators took long time and did not fit many people.. we took stairs lots- which took while when on 4th floor. Paying for WiFi
Hotel reply, PR/Marketing, on 2020-02-04
Hi Tarakg, Our sincere thanks for your comment. We are pleased to know that you enjoyed your stay with us. Thank you for choosing Meliá Varadero! We have taken note of the weak ponits you comment and we are work in that. We will give all our staff your recognition, mainly Lisandra and Isabel. It wil be pleasure to receive you again! Best regards, Meliá Varadero Management

Beautiful property but a 3* hotel

, Kars, ON
2020-01-10
The hotel is older and has its limits, namely small rooms, small and very slow elevators and lack of washrooms. It is Cuba so they are always running out of things, no shrimp, no potatoes, no onions, etc. [Details]
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The strong points
The property is beautiful and the people are lovely
The weak points
No washrooms on the beach. Hit and miss with the food the restaurants and buffet. Level experience was disappointing.
Certified
Hotel reply, PR/Marketing, on 2020-01-14
Dear Lori, We would like to thank you for sharing your experience in the hotel. We regret that you did not enjoy your stay as expected and we apologize for the inconvenience. We have taken note of the negative aspects that you tell us. We will work on them. Have a nice day. Kind regards, Management Hotel Meliá Varadero

My favorite hotel

, Winnipeg, MB
2019-12-27
Lovely hotel with exceptional services! I have traveled 13 times to Cuba and 2 have been to this hotel, always the same affection and good treatment. Special recognition to Luisito el Comercial for the professionalism with which he attended our requests from before our arrival.
Thank you all so much for such a beautiful holiday, we return in February 2020. Thank you [Details]
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Hotel reply, PR/Marketing, on 2019-12-31
Hi Luisaper, We found no words to express our gratitude for this review, thank you for this big reward!. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. We will give your greetings to Luis. Best wishes, The whole team at MELIA Varadero

Amazing Hotel

, Calgary, AB
2019-12-03
Incredible attention of all! Exquisite place for a vacation in the Caribbean. I will return to this hotel next month! It definitely change my life!
Love Cuba for ever [Details]
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The strong points
people, beach and restaurantes
The weak points
nothing at all
Hotel reply, PR/Marketing, on 2019-12-16
Hi Norma, We at the MELIA VARADERO are delighted you thoroughly enjoyed your stay with us! Thank you for your great comments and review, we appreciate it very much! So happy to hear that the MELIA Varadero is your new spot please come back soon! Best Regards, Management Team HOTEL MELIA Varadero

Couples Trip

, Dominion, NS
2019-10-31
This is the 4th time we've been to this resort. We usually travel in February or March but went in June this year. It wasn't too hot. The resort is beautiful. I highly recommend the Level rooms. The manager there (Mario) is very nice. Luisito at the level bar is very friendly. Luis and Oscar are great too. It's a beautiful resort and the beach is spectacular. We have travelled each year for 20 years and there's nowhere even comes close. There is a huge food selection is great and the food is great. I'm a picky eater and loved the food - especially the pasta bar. Highly recommend this place. [Details]
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The strong points
Book the level, great beach, employees are friendly, food is great
The weak points
None
Hotel reply, PR/Marketing, on 2019-11-05
Hi Sonya, We are very grateful for your kindness! It is such a pleasure to read that your stay among us was really pleasant, all the teams consistently strive to provide the highest standards so they will be very happy with your comments. We will give your greetings to Luisito, Mario and Oscar. Once more we thank you for sharing your experience and for recommending our property! So happy to hear that the MELIA Varadero is your spot for many times and more, please come back soon! Warmest Regards Management Team HOTEL MELIA Varadero

Amazing place with incredible views

, Toronto, ON
2019-09-10
Meliá Varadero is amazing, spectacular views and the staff is unique, typical of Cuba. Thanks Meliá Varadero. [Details]
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  • Quality - Price
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The strong points
personal
The weak points
city ​​buses
Hotel reply, PR/Marketing, on 2019-09-30
Hi Herna, We found no words to express our gratitude for this review, thank you for this big reward!. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, The whole team at MELIA Varadero

Had an amazing vacation!

, Beaconsfield, QC
2019-06-20
My wife and i just returned from a wonderful weeks vacation at the Melia Varadero. We spoiled ourselves and booked on "The Level". It was everything I expected it to be. From a personalized check in and wonderful reception by the Lovely group of Receptionists: Daylet, Yanet and Orlaida. They were always there to answer any question and exchange our currency. No need to go to the front desk!! I cant say enough about the personalized care by the concierges Idania, and Carlos. Want a fresh Coconut? Just ask.. The "perks" on The level are awesome. The private lounge , with a constant array of snacks and drinks. Best Cappuccino in the Hotel, is to be had there.. Quiet and nourishing breakfasts, with fresh fruit and Juices in the Level Lounge..
Special mention goes to Mario, the Level Manager, who oversees the entire level staff. Attentive to detail, he ensures your stay is as perfect as it should be..
Thank You all.. Marc and Carol..
Till we see you again!! [Details]
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The strong points
The Level Staff.. and lounge. Lunchtime dedicated restaurant for "Level" guests Food And Staff
Hotel reply, Guest Services, on 2019-06-24
Hi Marc, WOW! It was great to hear that you enjoyed your stay We are humbled by your positive feedback regarding our THE LEVEL. Once again, a special Kudos to all THE LEVEL staff! We thank you for giving us the opportunity to serve you and we hope to see you again soon at our hotel. Warmest Regards Management Team HOTEL MELIA Varadero

Very nice resort...

, Pointe Claire, QC
2019-04-22
Overall I would recommend this resort, nice beach but sometimes a little crowded, but it's a large resort, so expect more people on the beach, pool was ok with bar, would have preferred another pool on site although there were always plenty of chairs available, food was above average compared to other resorts I've been in Cuba.
Best rooms for views are in buildings 3 & 4 with higher numbered rooms, ex: 4412 will have a better ocean view than 4401).
Homberto at the beach (Level section) was awesome and worked hard every day to get our parasols and chairs and Maita the waitress was super at our private dinner. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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The strong points
beach & weather!
The weak points
internet, some bar tenders need to learn how to make drinks
Certified
Hotel reply, Guest Services, on 2019-04-23
Hi, We are very grateful for your kindness! Thank you for taking the time to share your feedback with the MONARC community. Kudos to Humberto and Maita! We will make sure they receive proper recognition. Thank you very much for choosing us, and please, in the future do it again!! Warmest Regards Management Team HOTEL MELIA Varadero

Beautiful resort with lovely staff

, London, ON
2019-03-27
To start I have to give my compliments and sincere thank you to the staff of “The Level”. They were all very attentive and made us feel like part of their family. Luis, Annia, Alleyne, Arianna, Hanoi, Jose and Mario were amazing (I apologize for any misspelled names). Our day chamber maid and night chamber maid, although we didn't officially meet them, kept our room spotless. The private eating area was a nice relaxing space where we enjoyed many nights with the new friends we met on our vacation.

The hotel and the grounds are very well maintaned and very clean. I am very particular about cleanliness especially when it comes to bathrooms. They were always clean and tidy. The restaurants were also very clean and organized. No matter where we were in the resort there was always a member of the staff cleaning or tidying.

The front desk staff were very accommodating and friendly. In fact, we didn't meet a single staff member of the resort that wasn't friendly to us. The restaurant staff were very organized and attentive.

The food was excellent to say the least. Portion sizes were perfect for me but a little small for my boyfriend. The staff recognized that and would always offer a larger portion for him. It was never a problem to find food that we enjoyed. Whether it was the buffet or a la carte restaurant there was always a great selection. Even the wine was very tasty :)

I am a beach girl and was not disappointed. We spent almost every day at the private section of the beach that was for guests of “The Level” only. It was quieter than the main beach section we really enjoyed that. We did spend one day at the pool as it was too windy at the beach. The water was a little cool but otherwise the pool was lovely.

There was always nightly entertainment for everyone to enjoy. We enjoyed our quiet at night but did enjoy some of the festivities.

There is so much more I could write about the amazing resort and the staff. We would definitely recommend the resort to our friends and family. We will be repeat guests :)

Thank you to Melia Varadero and your amazing staff for making our vacation a memorable one. [Details]
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  • Quality - Price
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Hotel reply, Guest Services, on 2019-03-29
Hi Heather, You are right! MELIA Varadero rating and success wouldn't be possible if our staff wasn't the way it is, more than 400 ladies and gentlemen focused in one thing: Provide the best service possible!! We are humbled by your positive feedback regarding our THE LEVEL. Once again, a special Kudos to all THE LEVEL staff! Thank you very much for choosing us, we hope it won't be the last time! Warmest Regards Management Team HOTEL MELIA Varadero

The Melia outperforms again....

, Stratford, PE
2019-03-26
From the LEVEL beach in the morning to poolside in the afternoon with mid afternoon snacks at the LEVEL lounge, to the fantastic staff, LEVEL rooms and awesome food, it's hard to not enjoy this place. This was our second time going and not the last. The Melia is so people friendly and a huge sense of family amongst the staff that as you build your relationships with them you become part of the family. A huge thank you to: Daylet, Maidelys, Yanet, Orlaida, Daily, Idania, Marian and Carlos and The Level Manager: Mario. If you want something they will do their best to make it happen. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Safe and family friendly
The weak points
Earlier kids events in the evening would be nice.
Hotel reply, Guest Services, on 2019-03-29
Hi Stephen, About THE ELVEL, you are right: " If you want something they will do their best to make it happen.", once again, a special Kudos to all THE LEVEL staff! Thank you very much for choosing us, and please, in the future do it again! Warmest Regards Management Team HOTEL MELIA Varadero
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