794 reviews
Royalton Hiccacos Resort and Spa
Very beautiful resort that was always clean and safe, with friendly, helpful staff! Very large resort with many restaurants, gym, spa, etc. I loved that it was adults only. BEAUTIFUL beach with restaurant on the beach. I have a disability and can't walk very far, and don't do stairs well, so I struggled to get across the resort and especially to the second floor. The buffet, two restaurants, and the piano bar are on the second floor, and the staircase is about two flights tall. The only elevator was not working and staff said it needed to be replaced. I had a very hard time getting up that staircase... there were also several steps all over the walkways, so it was not a very accessible resort. No information in the room, no app or anything like that, to explain things like the hours of the restaurants/menus, or the extensions to get room service lobby, etc. I kept having to ask staff questions and they didn't always speak English well. You can only have a cocktail at the main the lobby bar, nowhere else will make one for you. You can only have beer or wine with your meal. Restaurants had limited food choices and very small portions, but the food was really good! They never ran out of food or booze! However, room service will only bring you items like a sandwich from their bistro, nothing from the restaurants and no alcohol. Half my week was rainy and there were no real activities or entertainment during the day. I tried to get into the spa an it was fully booked, not sure if that's normal or just because it was raining. The nightly entertainment was fun, wish I had known the schedule for it. The piano bar was open during the same hours as supper as opposed to after it like the night club, so I didn't get to enjoy it as much as I had wanted. The pools were colder than the ocean was! and there appeared to be a hot tub with jets, but it was full of cold water... I get the cold water when it's super hot, but if the pool was heated a little or if there was a hot tub, we would have been able to use them when it was cooler and rainy. There was plenty of seating and recliners by the water, which was great. My room was always cleaned really well and it had a huge two person bath tub that was really fun! The excursions set up by Nexus were pretty awesome. You need a European plug for the power outlets so be prepared! Free Wifi that actually worked all week! No power outages, the resort has it's own generator, and no mosquitoes! The resort was beautiful lit up at night and I always felt safe walking around, even in the middle of the night after drinking. This was my first all inclusive tropical vacation so I wasn't sure what to expect, but due to issues like the accessibility problem and not being able to have a cocktail with my meal, I'd rate it a solid 4/5 stars.