Varadero

The hotel was very well maintained and clean, with a gardener working daily. The beach is right in front of the hotel and there is a convenient 24-hour beach bar. The restaurant was very good service and I felt that the entire staff was very hospitable. The food was almost the same every day, but I was satisfied with the variety. The wine was Chilean and very good. Unfortunately, the fish was raw and I got food poisoning and had to rest in my room for the second half of my stay. After returning home, I continued to have diarrhea and it took me 5 days to recover. However, considering the value for money, I would still like to visit this resort again.

I will.tell you the good thing about this hotel !!! Hotel service and personnal !! The service women in the buffet !! Very sweet. The room is great ,lot of tv channel. The beach, the pools. The négative 1) the foods is terrible , always the same dinner or supper, we got fed up of that bad quality food. No sea food or great thing to eat !! No soup, if you dont eat fish or you dont want eat pasta every day it is bad. The food make your stays bad times. Dont go there if you like good quality food to eat. Internet is horrible it disconnect every 5 min. Often the pool is to cold to get in. Beach chair need to be replaced at the beach.

We are older couple came celebrate our friends wedding, and our freind 60th Birthday. Arrived Nov 05 21.00, 22.00 bell boy helped us by card get to the rooms. Went to sleep, were very tired. At 3am noticed no drinking water in refrigerator. Since phone didn't worked in room, had to walk to find a water myself. On very dark streets, no signs at all spend lots of time until met young tourists walking by likely showed me the way to reception. Had to wait at reception water until 4.15am. In the room, noticed A/C is not working, only fan producing noise. No hot water niether. Only on day 3 we've got another room, where lock didn't work properly, we realized when we tried to get into the room many times without success. Other day we received half-black towels with a disgusting smell. We had never encountered so many unpleasant moments on our vacations before!!! At the reserve reception, the lady was very incompetent in her job. The last day tried to relax in spa: "Paid prior the service", When masseur had long nails, scrathing my hands didn't offer the shower after. We were waiting for this vacation since July with all our heart. But the services wish be better in 5 star hotel.

The hotel staff was extremely friendly and attentive. They were always willing to help and make our stay as comfortable as possible The hotel facilities are impressive. The rooms are spacious and clean, and the common areas are well kept. The pool is perfect for relaxing. The location of the hotel is ideal, right on the beach in Varadero.

Very good hotel , food stuff, beach

This was our second time at Melia Varadero as we got married there last year and returned for our 1 year anniversary. We appreciate the size and set up of the resort, not too big that you feel lost and not too small that you feel contained. Staff were wonderful enough to host a special anniversary dinner for us, approachable and open to accommodations. (last year and this year)

PROS -Sol Palmeras hotel is paradise itself, the beach is beautiful and quiet, the ocean water was crystal clear. -I enjoyed the common area both interior and exterior a lot. -Food was above our expectations due to we were a bit skeptical looking at the current situation where the country is. Only the sweets and fruits did not have much variety. -The Lobby Mojito Bar and Coffee Bar deserve a shout out. The best mojito's I've ever had and the most delicious frappe's! -A la carte restaurant Chinese and Italian great food. -The bartenders are very friendly, you can spend hours talking with them, they will always make you laugh. -The staff are excellent - very helpful and most speak very good English. -The entertainment team are definitely the best. -A lot of activities with sports at the pool and the beach, there is always something to do. -Enjoyed the volleyball/basketball court, beach volleyball and ping pong. -Free catamarans, water cycles and kayak. -All the grounds here are gorgeous, you can tell the gardeners take a lot of pride in what they do. -The Private romantic dinner at the beach was a dream come true. CONS -Rooms showed wear and tear and their age. -Our room offered a beautiful view, but the air blowing from the AC was pretty stinky. That's why we always bring Travel Air Filters to clear the air flow from AC. It really worked wonders! -People often leave their towels on the chairs and go eat, grab drinks, etc. After noon it is not likely to find a beach chair. -At the moment there is no Bar in the beach, you have to walk almost to the pool to get a drink. We enjoyed our holiday experience here. If you are looking for the stunning beaches and good service - you are more than welcome to this resort.

Great Resort . We just spent a month at Cuatro Palmas Hotel in Varadero . This is a very compact , well run , and very clean hotel , we enjoyed ourselves greatly . Hotel has everything you will need for a good vacation . Location right in town . Beach is excellent . The staff are excellent . Our maid Anelis is a sweetheart , and a very hard worker, thank you so much Anelis for making Angie's birthday special , with your beautiful birthday room decorations and birthday song , Angie was so surprised and happy . My little buddy Mario at the pool became a good friend, and takes pride in keeping his pool in top shape , he is very dedicated and the hotel is lucky to have him . Rosey ( quality control ) and David ( public relations ) were always around to ask how we were doing and making sure everything was fine . All the staff are excellent , they even made it fun during the hurricane and country wide blackout , with parties , beers, food ,and entertainment in the lobby ( hotel has big generator ) ... it actually was a fun experience . Food was very good , you will not go hungry ... " Hola Marlainne !!! " my long time friend , from back in the past (Old Hotel Internacional) , that works in the Buffet (head waitress). The entertainment team is top notch and they keep the place hopping with activities , they definitely are NOT lazy . All the bartenders , security , and front desk staff are all very good . We had a great time .. thanx to all at the hotel . John y Angie

Staff was nice , always helpful. Food was ok need to improve

Lobby is very nice, of course as they want to do a first impression. But then..... the service was long, the rooms, ouch, smells very moldy, beds are comfy but sheets, blankets and comforters are so old, they smell bad. Bathrooms are terrible, doors do not close, we had two bathrooms and one door was literally broken at the bottom. sink was cracked, and toilettes do not flush. We had 3 kids and the kids club was always closed Restaurant..... dirty with cockroaches walking around. Plates still dirty in the clean plate area. Food was okay as we are in Cuba and we eat what they make !!! We like, we like, we eat, we don't like, we don't eat !!! The 24 hour snack bar had not more snacks in the evening and at night. The pool was disgusting, chunks of hair everywhere and lots of sand at the bottom. They only add chlorine at night but the pool is never cleaned. The beach, beautiful, water amazing. The only thing there is they should pick up the seaweed along the sand in the morning.