Cancun

It was a short and sweet vacation and enjoyed the atmosphere greatly. Service was very hospitable and the food on the 12th floor restaurants were DELICIOUS. Enjoyed the shows put on every night and the variety it provided as well. Room was clean and amenities abundant. Would recommend and visit again.

The name is absolutely correct - it is a palace! Beautiful, ornate interior, spacious rooms, lovely grounds and pools and the most wonderful beach in the Cancún hotel district. The food was incredible - the buffet being our favourite. Lots of activities during the day, and a show of some sort at night keeps you entertained all the time.

Hotel above average

Great food, staff and location. We stayed in the adults only reserve section which I highly recommend! Private check-in with drinks and charcuterie was a relaxing and distinctive welcome to our holiday. Gorgeous beach though the weather and wind while we were there made lounging by the pool in a bali bed our space of choice. Poolside service including the drinks and food brought to us was indulgent. Sante restaurant for reserve guests is where we chose to dine for breakfasts and lunches. The food and staff were the best. Several a la carte restaurants to choose from for dinner, each elegant with their own distinctive decor. Presentation was gorgeous, food ranged from good to great. We are foodies and I could not understand how some other reviewers did not like the food. Although, as mentioned we were booked in the reserve section. The one time we did try the buffet, it was pretty mediocre. Special shout out to the staff in the reserve section including the towel hut and restaurants/bar. They provided impeccable service, always smiling and always responded to our appreciation with a “it's my pleasure”. I would say that Paridisus Cancun ranks high amongst the many all inclusives I've been to and I would definitely return.

Our family (6yo, 4yo, 2 parents) loved this resort. The beach was beautiful! The kid pirate ship and pool area were a huge hit! Warm pool FTW! The kids were not bored here and loved a daily stop at the candy shop! The Cafe was also a great thing to have. Great coffee and snacks. The restaurants and buffets were great - something for everyone for sure. Our picky kids even tried a bunch of new food they now love

The only single good thing was the staff. The place is falling apart. Elevator broke down for 3 days. I felt bad for the staff not to mention older vacationers. We arrived late and had to pay a late check out fee although we paid for the day we missed entirely.

Staff were all very good. Food was good!

If this resort matches your price point then it's feasible option however it really is a case of you get what you pay for. The food is okay, nothing special and could always find something to eat but certainly nothing to write home about. The pool is crowded and we had to get up before 6:00 am to get a lounger chair at the pool. There is always loud music or activities over the mic at the pool which you could hear loudly at the pool or even in your room because of the layout of the hotel. There was a line-up and wait every morning for the buffet and it felt a bit crowded in the resort. The highlight of the buffet was our server Eridan. Search him out - he is a gem. The beach was also beautiful. Gym is well equipped. Our shower had a leak where at certain times of day water actually was running out of a hole in the ceiling and into our shower. It was not fixed. Wifi was weak and unreliable. I wouldn't go back but if this meets your budget you can make the most of it with a good attitude and managed expectations.

The resort stuff was very friendly. The experience was okay. The food was not that great. They should have more sign at the food area that shows which food has pork on it or mixed with bacon or pork for people who does not eat bacon, pork and sea food. There was some lizard walking/running around the resort. I would rate 3 out 5. I would not recommend any friends and family to go for this resort. Thank you.

We thoroughly enjoyed our stay at Krystal Grand Cancun. The beach is the best that we've ever been at in almost 20 years of traveling. The location is perfect the staff were very friendly.