Cancun

We very much enjoyed our 1 week stay at this resort. The rooms were nice and clean and well maintained. The beds were comfortable. The mini fridge was well stocked and the liquor was well stocked . The food at the buffets and a la Carts was very good. The service and staff were very good! Our only complaint was the cool temperature of the larger pools.

Beautiful resort! Staff were very friendly, our personal butler went above and beyond for us. Food options were plentiful and delicious! The pool and beach area were well maintained and gorgeous - but get out early for beach chairs!

Good all inclusive beach resort with choices for family and adults travelers.

Nice resort. Service is very good as is the food. The specialty restaurants are good - Italian and super foods. Pool entertainment is very good however the pool is too small for the size of the resort. Many areas of the resort are not air conditioned including the restaurants. The coolest place was our room. The beach is beautiful. Having said this we enjoyed ourselves.

Its a family property. Not as I expected. Not a bachelor or guys trip hotel.

This hotel is advertised as a fun, party resort but it is FAR from it. Upon arrival we were told that we needed to pay a $40CAD tax on our connecting rooms (which we were not informed of prior) and then were told that there was no more availability for the rooms we had booked which were two double beds per room. That was the first. Secondly the security found any and every way to kick us out of the pools, lobby bars and sports bars for “being too drunk” or not dressing “appropriately” even if we were wearing shorts and a crop tank or cover ups. In 30° weather you would think that you didn't need to be covered head to toe to get a drink…. Other members we met on our trip complained of the same things, with staff saying they were too intoxicated to be in certain places when they were clearly coherent. Not sure why you put free mini bars in peoples rooms and unlimited shots but don't want them to be drunk at the same time. Anywsys aside from that the food was DISGUSTING AND UNDERCOOKED SOMETIMES EVEN RAW (videos and pictures of my raw burger and other food) and we were subjected to the bathroom during all hours of the night during our 7 day stay. Food has no flavour and is nowhere near a representation of Mexico and their delicious meals. Resort seems to cater to more of their European clients, avoiding any and all spice and seasoning. The pools close at like 7pm so we just continued our nightly festivities at the beach most times even though sometimes security tried to tell us to leave there too, but our Spanish speaking friends we made spoke to them for us. A la carte restaurants are underwhelming, only the steakhouse was decent. Also the 24/7 sports bar only serves disgusting hotdogs, hamburgers and sandwiches in the fridge that u need to microwave alongside stale chips and cheese sauce that is also cold. Very small resort wouldn't recommend. Maybe one of the other rius

PROS: Bed was comfortable, clean rooms and the wait staff were great. CONS: The beach was awful!! Right next to the Marina, all I could smell was gas and diesel from the HUNDREDS of the boats that went back and forth. The beach, if you want to call it that, was so small. The area to swim was pretty much non existent, and the smell from the boats made me not even want to get in the water. The pool was freezing!!!!! We struggled to get in, and when we did it was so cold that we wanted to get out. The Food was so gross, my partner lost 15 lbs on this trip and he's a fit guy who loves to eat. I lost 5 lbs and my pregnant friend lost 5 lbs. Even the front desk agreed that it was gross, pretty awful when the locals wont even eat at the resort. This was the first time on a trip to Mexico were we had to eat off the resort multiple times because we were so hungry. The front desk could barley speak English which was struggling. We were put in a room right behind the music and stage, it was a struggle to sleep or relax between the music by the pool and the amount of boats going back and forth on the "beach" (cesspool of gas and diesel is what I would call it). The front desk gave us keys to a new room which we requested on the last day we were there so we could sleep, and they gave us keys so an already occupied room... this happened to another guest that stayed there as well, only she walked in on a threesome happening. Awkward!!!!! The a la cart restaurants (there were 2) were just more of the same discussing food. There were so many rules at this resort, it was hard to enjoy any part of this place. You were no allowed to eat anywhere by the pool or on the beach, only where the food was served. My partner wore a cut off Vans shirt to the gross buffet one night and I wore a crop tank top with short shorts, he was asked to leave to change, while I was much more exposed than he was. We planned on just hanging out around the resort while we were there, however, we ended up planning excursions just to get away from the place so we could have some enjoyment. Someone that was there the same week had their US money stollen from their safe as well. There's no room in this resort where you can have peace and quiet, any room wither it was ocean from, facing the road or the court yard, it was so loud!! You could barly speak to the person next to you sitting by the pool. I slept for days when I got home because of the lack of sleep. While the rooms might have had comfortable beds, the noise kept us awake, so ear plugs are a must if you're a light sleeper, every echos. If you get a room with a smaller balcony, you can't even sit out on it. You can only stand. I'll never return to this place or recommend it to anyone. I would rather splurge a little more and stay somewhere where I can actually enjoy myself. The trip from Hell is what this was... I've been the Mexico 5 times and have stayed at resorts 3 stars - 5 stars and never experienced anything like this one, I'd give this one a big ONE star. You may as well have been in Cuba at a 2 star resort. Just awful!

This hotel was clean and the market the held on the main floor was a nice addition. The beaches along this strip are amazing! We enjoyed the live show and the staff were very nice. Additionally the drink areas have only a short wait usually. Now for the bad parts, the restaurants booking process is so difficult that even when you wake up at 8:00 am every day to log into their program I was not able to get a reservation for my family. I was only able to get a booking for the adult only restaurant (at ten at night for myself) and the mussels arrived partially frozen, and the chicken was slightly undercooked, I am certain that food poisoning occurred at this resort as it was the only time I ate food the rest of the family did not and I have had a week of illness since. Other than that one incident the entire trip we ate at the buffet when at the hotel. The lunch meals are the same every day, hot dogs, burgers, and greasy Chinese food. There was a couple of nights that were cold, we asked the front desk for an extra blanket and we never received it. The following day, having slept in a cold room without coverings I went down to the desk and they gave us 2 sheets. The best food we had was off the resort. The ocean was warmer than the pools so we avoided the pool. Occasionally hair was found on the sheets that did not in anyway match our hair colour.

It was just ok, not perfect, but ok. We were not hungry, but food wasn't great. Drinks were good. Staff is working hard, but they are not organized.

This was a very nice resort. Would recommend it to anyone.