Cancun

WENT WITH MY 30 YEAR OLD DAUGHTER TO CELBRATE HER BIRTHDAY. THE HOTEL IS VERY IMPRESSIVE - VERY MODERN. GREAT RESTAURANT CHOICES AND EXCELLENT FOOD. STAFF WAS VERY FRIENDLY. ROOM WAS SPACIOUS. BEACH WAS VERY CLEAN. DIDN'T CARE FOR THE GLASS SHOWER ENCLOSURE AND TOILET. NOT ENOUGH PRIVACY. OVERALL, WONDERFUL EXPERIENCE.

Excellent, welcoming, relaxing vacation. Everything that a vacation should be.

Decor was fabulous. Room impressive and always clean. Loved the fishnet and mexican restaurants but did not care very much for the French. Pool entertainment fun and plenty of pool lounges with umbrellas. Would definitely go back. Layout of resort and restaurants very well planned.

Great resort and so clean. Staff are always warm and wonderful and available all the time to assist. I have gluten issues and the chef was great making sure there was gluten free food for me, delivering a covered plate to me at every a la carte meal and assisting me at the buffet. Very kind and accommodating. I recommend this resort for families and couples.

We had a great stay at Sunscape Cancun! We went with 3 families and it was perfect for us. The kids pool and slides kept our kids very busy and the Kids Club was great at entertaining our children so we could have adult only meals occasionally. They even take 3 year olds which is hard to find at an all inclusive. The food at every restaurant was delicious! The buffet was a highlight because it always had great food and something for everyone. The beach was beautiful and great for swimming. Powdery, silky sand! Entertainment at the hotel was also top notch!

The hotels location is great, close to the mall, market and the coco bongo where we watched the show. All the staff at riu cancun were nice starting from our check in, from all the restaurant and amenities. We were on the second floor the first 2 days of the stay and then we asked for the room to be changed for the rest our stay. We were moved to 9th floor which had an amazing view of the beach. The food is great too, from japanese restaurant to italian and theres the buffet that has lots to choose from.

The only single good thing was the staff. The place is falling apart. Elevator broke down for 3 days. I felt bad for the staff not to mention older vacationers. We arrived late and had to pay a late check out fee although we paid for the day we missed entirely.

This is our 2nd time staying at this resort and it truly is 2nd to none. We travel more than most so have a strong opinion when it comes to resorts. I actually suggested to my wife that we go somewhere else next year, she responded with'why would we go anywhere else when this is so perfect'? The roof is a 10, the service is a 10, the rooms are a 10. Sandles resorts do not compare to this resort; if you are thinking of headin got Cancun this place is a must!

We loved it here so much we didn't want to go home.... our Travel Agent recommended this resort. Entertainment, beaches, service, adults only & good food are important to us. This vacation clicked all these boxes. The entertainment was great as well and we were able to enjoy it at both resorts. We arranged a dinner on the beach and WOW.... The room ws just OK, but the view and the rest made up for it.

First, I want to emphasize that this is my personal opinion based on my experience. Everyone has different expectations when travelling, so what works for one person may not work for another. Food The food was mediocre, in my opinion. The buffet was very small with limited selections. I would compare its size to some continental breakfasts at hotels in Canada! Some days there was very little selection of fruits and vegetables. Even getting chips with pico de gallo and guacamole was difficult, as we were told a couple of times they were out. Location & Beach The location was fantastic! Close to markets, restaurants and a grocery store. I felt very safe walking around outside the resort. The beach was 100/10! The water was warm, calm and perfect for swimming. This would be a great beach for families with children. The sand was soft and powdery, and there were plenty of beach chairs and palapas available. Keep in mind we travelled during October, which is considered the slower season. Building The building is quite unique, with a circular design and a beautiful coloured glass ceiling that lets in lots of natural light. I did find that the building echoed quite a bit. There are also quite a few stairs, and I found it a bit of a maze trying to locate the ramps. If you have mobility challenges, this is something to consider. Some ramps seemed steep, and I question whether there is enough room to manoeuvre a walker comfortably in certain areas. Room We stayed in a Superior Ocean Front Room, and it was great! The view was amazing, we could hear the ocean from our room, the room was clean, the fridge was restocked daily and the shower was a nice size. No complaints here! Drinks The drinks were tasty but very watered down (probably not necessarily a bad thing! LOL). We were told they were out of white wine when we ordered it at the bar. I also found it strange that some mornings we could order mimosas with breakfast and other mornings we were told no, without any explanation. At every other all-inclusive I've visited, mimosas have generally been offered with breakfast. Pools The pools were nice, clean and in good locations throughout the resort. No complaints! Staff The majority of the staff were wonderful! Most spoke English very well, which I appreciated since my Spanish is very limited. Those who struggled with English still tried their best to communicate through gestures or by getting assistance from others. I don't expect everyone working at a resort in Mexico to speak English. I'm the visitor in their country, and I appreciated the effort they made to communicate with us. Shout out to Yahaira at the Starbucks coffee shop. Thank you for my morning coffee, your smile and friendly demeanor was a great way to start each day. Restaurant Reservations This was probably my biggest frustration. The reservation system was terrible, in my opinion. You had to scan a QR code, scroll through a large menu to find the restaurants, and make reservations for that same day between 7–10 a.m. The problem was that the system rarely worked at 7 a.m. Most days we found it didn't actually become available until around 8 a.m. Because of this, we only managed to get reservations at two à la carte restaurants during our stay. Both meals were amazing, but we were disappointed we couldn't try the other options. If you missed the reservation window or couldn't get the system to work, you were essentially eating at the buffet. Other resorts I've visited either let you book all your reservations at once or don't require reservations at all. This system definitely needs improvement! Final Thoughts – Would I Stay Again? Personally, no, I probably wouldn't return. However, I will admit I've been spoiled by staying at some higher-end all-inclusive resorts, so my expectations may be different from someone else's. I spoke with other guests who had never experienced an all-inclusive resort before, and they were extremely happy with Krystal Grand Cancun. Please don't take my review as a reason not to book this resort! I truly enjoyed my vacation. The beach, location, room and staff were definite highlights. There were just a few things that I felt could have been better. Also, please don't let this review discourage you from booking at other Krystal resorts. There are some Krystal resorts that are truly amazing! At the end of the day, this is simply my honest opinion and experience. Everyone travels differently, and I hope this helps someone make an informed decision when choosing their next vacation!