Montego Bay

All was good with the exception they couldn't accommodate a few hours to my family of 5 that flight was delayed going into the next day. My family with 3 young daughters and wife had to sit around for 12 hours waiting in limbo. Airline reps were completely useless. With major flight delay the airline should have tried to accommodate us but did nothing at all. We were told numerous times to keep checking in throughout the day. Front desk said they had a room available and then 5 minutes later after speaking to male manager the room wasn't available.

First time here at the Riu Reggae (4th time in Jamaica), this has been by far our favorite resort to date. Where to start; entertainment at the pool and in the evening was amazing, the crew always works so hard to involve the visitors and they put on an amazing show in the evenings. The Jamaican staff go above and beyond to make your stay enjoyable and that you are well taken care of. The food never disappoints whether it is the buffet or the a la cartes, it was delicious. Zahaire was our server most mornings and lunches and went above and beyond to make sure we were taking care of. Drinks were always great. And if u needs break there is a quiet pool with a swim up bar as well. We will definitely be returning to this hotel.

The room beachside was explained to us at front desk as meaning… not seeing the beach from your room but being near the beach. The room had a lot of sand on floor and a tampon wrapper on the floor near garbage. Also on arrival we were told that we were not entitled to coupons. Why they would bring up such an issue is beyond me. Just before we left the lobby on arrival there was a meeting set up the next day for return flight info and excursions available. However when we went for the meeting we were told she is off until Monday. We arrived on Thursday. Not a very good feeling upon entering a resort! We did go back to front desk and they had the room cleaned the next day… oh I forgot … and the screen fixed. Everything went pretty well after that. Beautiful resort, nice beaches in cove area, not a long beach though for walking alongside. Their app doesn't allow you make dinner reservations at a la cartes … it keeps saying nothing is available but if you go to guest relations they will assist you. The négril buffet had very poor service… many times we would have our breakfast eaten before coffee would be served. The other two buffets were awesome! A la cartes were the best! Excellent food! The only disappointment was at the Jamaican restaurant where we waited over an hour for our food.

Outside the hotel is wonderful. 10 stars for pool, beach and view. Inside the hotel is another story.

this was our first all inclusive trip in 20 years (we have been to 33 countries so travel a lot). The resort was lovely and it was great to have reciprocal with the Cornwall resort next door. The room was large and although the decor and bathroom was dated, it was kept clean. We did not have any problem with hot water or pressure, we were on the 2nd floor. The food in the restaurants was very good and lots of it. There were 3 pools that were very clean and a lovely beach area at each resort. You can find lots of tours at the desk in the lobby. There are guest activities on an ongoing basis and good shows in the evening. We enjoyed our stay here.

Beautiful grounds Maintenance at hotel was a bit lacking so wouldn't rate it 5 star. Very busy Zilara lobby washroom with only 3 stalls had one closed for over a week. The Calypso pool ladies washroom too was closed fir days. Adults pool was busy, active and loud. so we opted for the Ziva side, family pool. Beautiful, big and much more relaxing area. Food was very good. A la carte were good Fusion, was really good. Ziva coffee shop was great Air transport at both airports was seamless and very efficient especially at Pearson arrival Travel agents assistance was great. I don't have much to compare it to but comparing staff at a 5 star Mexican resort I had visited were everyone, absolutely ALL staff were very welcoming, I would have to say only about 50% were very welcoming, sad to say.

This was one of the best hotels I've stayed at. I booked the ocean view butler suite and I would never do anything else again. Rennardo and Devon were amazing and so helpful and attentive. Kissane who delivered our room drinks was so lively, singing and dancing to get the mood started. We laughed so hard.

This hotel is very old and in need of a LOT of upgrades, especially the bathrooms and the plumbing. There was no way we could adjust the temperature in the shower and we never got hot water in the sink. Whatever the temperature was that day is what you got. Sometimes it was lukewarm and sometimes it was on the verge of being too hot. There was very little room in the bathroom and next to no storage in there. A lot of buildings had non-working elevators and there were no signs posted to say they weren't working. We took the stairs which is where the fire hoses were. If there ever was a fire, the place would burn to the ground because the shape of the hoses were all frayed and slumped in a pile at the bottom of the cabinet. We all loved the specialty restaurants. Momma Mia was our favourite. We didn't book early enough to get into BLoved for the evening, but did have breakfast there a couple of times and 1 lunch time. We read reviews that said to bring Jamaican currency for tipping, but this isn't incorrect for this part of the island. We couldn't get anyone to change our money into smaller bills for tipping at any of the bars or the front desk. The Mixology course was a riot! I would highly recommend it. The nightly entertainment was mostly good and the 3 men on the steal drums were fantastic. There are a lot of cats on the property, which I loved, but they are skinny. I wish I knew this before going, as I would have brought some deworming medication for them. They were getting fed by guests like me all the time and are very friendly. Our purpose was to get away from the cold and to enjoy the sun and sand and this vacation certainly did that.

We went there for March break. We decided on the Palace because it was the smallest of the three and supposedly quieter. It definitely met our expectations. The small size meant not fighting for a cabana or chair, everything is close, food was great (especially the Steakhouse) Was quiet after 11pm and if you wanted more partying, you could go next door. Would definitely return!

The hotel is a bit run down but still has everything you need. Access to everything gives you the option to be at the louder pool area or quiet side. The beach is under construction but still has lots of activities. The staff is the most helpful and kindest I've ever met. All the restaurants were amazing