Riu Palace Jamaica

We went there for March break. We decided on the Palace because it was the smallest of the three and supposedly quieter.
It definitely met our expectations. The small size meant not fighting for a cabana or chair, everything is close, food was great (especially the Steakhouse) Was quiet after 11pm and if you wanted more partying, you could go next door. Would definitely return! [Details]

We found the staff were very friendly and accommodating. The rooms were comfortable and cleaned daily. The food was fantastic and we enjoyed the entertainment. We will definitely be back again! [Details]

Not sure why this resort is not just a regular Hotel Riu, as it did not live up to other Riu Palaces. Firstly when we checked in, they did not have enough room keys so we were given one key to share between two people. We were told if we required an additional key, we would need to come back to the front desk at a later time. This has occurred in a Riu before, but we were given the option to have a key delivered to our room, and slid under the door when a key was made available. We were not given this option. Additionally we asked a question about when we would be able to meet our tour operator to return our airport transfer card and we were given a made up answer, which resulted in us wasting time two mornings to attempt to meet with him. Not how one wants to spend time on a vacation.

The smoking areas (this is designated a non smoking resort which is not noted on any tour operator or Riu sites) are small and uncomfortable. The resort itself is not big, but 12 seats combined between two designated areas is ridiculous. The locations of these areas does not make one feel welcome or wanted.

The food is the same everyday at all meals. There was no variety. Again nothing worthy of the Riu Palace name.

The service for drinks was considerably slow. Not quick like the other Riu Palaces that we've become accustomed to.

The servers and bar staff are the only redeeming thing about the resort. They are very friendly. [Details]

The accommodations and food were great. Buffet and 4 other restaurants were very good. Being so close to the airport it was a bit noisy with aircraft flying overhead. Weather was spectacular! [Details]

The resort is beautiful. The palace is in the middle and the riu reggae, and riu Montego Bay are on either side. The food is good. The palace is not too crowded which I like. It's easy to get beach chairs at any time of day. Pools are not crowded. There was a group of 6 of us all in our 20's. there's entertainment during the day and evening, but if ur looking for a party resort then the riu reggae is ur place. We liked that we can go to all the riu's to party, but come back to the palace to relax and have quiet time. The staff is amazing: Odeesia, soleil, Christina, jovan, Murray, tasha, and all the amazing bartenders. [Details]

The Riu Palace Jamaica is just that - a Palace! Everything from the staff and well kept grounds to the fantastic food and great beach, we would highly recommend this resort to anyone looking for a quiet Adults Only getaway.
One benefit is having the other two Riu's on either side of the Palace. The Regae offers some great entertainment, but is a younger "adult" crowd, making it nice to get back to the Palace for quiet time. Riu Montego Bay is the family resort side and has all of the watersports available within a few minutes walk. Daytime entertainment by the pool is fun and it was never an issue getting a lounger. Service was awesome and you were never left waiting hungry or thirsty! Riu resorts never seem to disappoint on any level. Will be back. [Details]

LOVED THIS HOTEL!!! The staff, room, food, beach, all of it, #1. We stayed for one week and will be going back. The beach is clean, rooms are kept very clean, food is delicious especially the Italian restaurant and Krystal's. A big THANK YOU TO THE ENTIRE STAFF!!! [Details]

Very clean staff very friendly food was amazing will be back next yr [Details]

The Riu Palace truly lived up to our expectations. The hotel staff was absolutely amazing, very accommodating and checking in on us within our first 24 hours. We celebrated our wedding anniversary and a birthday. The hotel staff decorated our room for both occasions. The room was very clearly, our maid did an excellent job. The staff was very friendly & polite. The customer service was amazing, we were treated extremely well and would recommend this resort to anyone looking for a relaxing resort. The grounds were picture perfect with little to no mosquitos at night! We truly enjoyed the nightly entertainment at the Aqua bar! The bartenders were great at keeping the guests entertained. All in all, the Riu Palace exceeded our expectations! [Details]

This property did not deliver on what they say the property offers.#1. 24hr room service (unless otherwise stipulated as "light menu", which it was not stipulated), was not acceptable in comparison to any other comparably priced resort I've stayed at in Jamaica. This resort had no hot meals - at all, for room service. They would not even provide french fries. #2. This resort claims to offer "premium brand liquor throughout" but once again, this property did not have much of any premium liquor (even at the main lobby bar) that other comparably priced properties I've stayed at in Jamaica.#3. The evening entertainment was sub-standard for the price paid, especially when you have much better quality of nighttime entertainment at the two sister properties on each side of the Riu Palace. #4. I found it very odd that this property did not have even a small BBQ offering on the beach/pool area just to get a hot dog or burger (when again, the other two sister properties did and the cost of staying at either the Reggae or Montego properties was much less). #5. The Renova Spa was a joke. Again, not located at the Palace Resort (which we knew). My wife and I went for the "Spa Pedicure" and were very disappointed. The lady performing the pedicure on me cut my ankle (yes, my ankle) with the foot scraper brush, while my wife had her toe nails poorly painted and without toe separators. Sincerely, you can get far better value for the amount we paid at many other resorts - these are facts. As a traveler who's taken over 30 trips to all inclusive properties throughout the Caribbean in the last 19 years, this "5 Star" property, while very lovely, underachieves in value to any other comparably priced property I've stayed at. [Details]

Great trip, Loved it! [Details]

We have stayed at many Adult hotels this by far was the best, great food, great staff great place to relax [Details]

If you don't like socializing on your vacation, then you've picked the wrong place! Everyone here has a good time and everyone talks to everyone. The food is amazing, the staff are always smiling. Some people complain about the pettiest thing, if you are looking for perfection then stay home
Cant wait to go back! [Details]

It far exceeded my expectations. Would go back there again. [Details]

Just a great time [Details]

Hotel was above average, however it is over-priced. [Details]

We were extremely pleased with Riu Palace Jamaica. It was only 10 minutes from the airport which was wonderful. The front staff were very friendly upon arriving greeting us with a glass of champagne. Our rooms were spotless and we liked the new modern look. The food was amazing. The buffet had many choices and they were all delicious. The food was also amazing at the specialty restaurants and the staff was attentive and very friendly. Also the drinks were quite good and the bartenders were great. Thanks to Andre and the rest of the bartending staff. The entertainment crew made our vacation a lot of fun. Many Many thanks to Benny, Lorenzo, Renee and MoMo. My husband and I like to keep active. The morning started with aerobics on the beach, then pool volleyball and then pool aerobics. We visited Riu Montego Bay in the afternoons to kayak, paddle boat, play beach volleyball or just walk on the beach. In the evenings there were live bands at our resort or you could go to the shows at Riu Montego Bay. The shows were very good. We had an amazing vacation and can not say enough about the wonderful staff at Riu Palace Jamaica. [Details]

Beautiful resort. Extremely efficient and friendly staff. Beach leaves a lot to be desired (small and rocky). Quality of food is disappointing. Lack of variety at the buffet and the quality in restaurants a la carte was not there. [Details]

Beyond expectations [Details]

This new adults only hotel is something to see, has very friendly staff, excellent service, has a very relaxing atmosphere, and the rooms are superior. [Details]

Let me remove my crown to tell you about the exquisite stay we had at the Rui Palace in Montego Bay. Staff are absolutely amazing- Delmer, Rochelle, Orette, Audley, Ricardo, Dr. Phil (Philmore), Dwight, Juliane at the front desk, and all of the cleaning staffer were exceptional. We were treated like royalty and there was never a moment where we were not spoiled and pampered but with sincerity and honest care and concern. What a well trained staff!!
Since the Riu Palace was opened only 2 months ago, we were favourably impressed by the completion of the project whereas at other resorts, construction issues carry on while guests adjust their daily activities. Everything was up and running with no disruption to our enjoyment of the facility.
Our purpose for our trip was to lose ourselves in relaxation and peace. The Rui Palace was perfect for this mission- we could chose a spot and escape with the sounds of the surf and the heat of the sun to surround us. Go as a couple for a romantic experience not for an abundance of activity. I highly recommend having the Romantic dinner on the beach- truly a highlight!
Water sport activity booking system is easy and staff are friendly and helpful. The life guards are watchful and attentive so you can enjoy yourself whatever activity you chose!
The Vogue bar was our favourite during the late afternoon and evening but every bartender was well versed in all of the drinks that we ordered. It was a total pleasure to be served by the entertaining wait staff out on the beach, by the pools, and in the bar areas. Every single person made a special effort to get our drink order exactly how we wanted it.
Finally, one of the most important elements that we look for in a resort is the food. All restaurants were fantastic with service that surpasses any that we have had at any other all-inclusive resorts. The food is fresh and with lots of variety so that you are never bored. We were very content with the buffet for breakfast and lunch because the quality of food was impeccable. What made the difference too was having staff who were engaged in our dining experience. Nothing beats the personal touch! Kudos to the Riu management team for being Number One in this aspect. We saw the chefs numerous times walking around and making sure that all was perfect for our dining.
I highly recommend this Riu Palace for your R and R destination in Jamaica. [Details]

Overall Fantastic experience , Great food & service . Only issue was lack of access & poor reservation process to book the restaurants on site - [Details]