Joia Rose Hall By Iberostar

We came for our Honeymoon and they did not disappoint. Beautiful resort with beautiful people. The service from all the people there was awesome. Already looking to go back there. [Details]

Overall good experience. Entertainment staff and bartenders were the highlight of our week. [Details]

The Hotel, people and service are Amazing!! We have been back 3 times to this same resort and I highly recommend it! [Details]

Good day to all I Giuseppe(Joe) Di Re,Anna Germile have spent our 3rd Vacation at this resort all I can say about this place is you have to go to believe it no words can describe this resort yes we did do other resorts but nothing compares the food the accommodation the house keeping the cleanliness from the main lobby to the bathrooms by the beach and the staff from front desk to butlers to ground keepers all are above the best I have ever encountered anywhere. The food drinks restaurants morning breakfasts and all the buffets totally totally excellent and the staff at all these restaurant they will go over and above the call of duty .To Kenneth thank you met him 3 years ago when he was a trainee we were the first couple he served he was flawless then as he was this year an excellent waiter with alot of kindness and respect and thank you to sugar you are a wonderful person xx and to all the waitresses and waiters you know who you are a big hug and a Thank you but I want management to acknowledge a chef I met at the Italian buffet by the name of Knico that made me a seafood past dish that is by far the best I have had anywhere he is a Talent beyond compare he told me one day he would like to work at the Japanese restaurant I hope management will grant this talented young man his wish he deserves it and I hope to see you at the Japanese resto when we visit again So to all who read this ,this has been our experience at this resort for the third time but you have to see feel and experience it for yourself To all my Grand Rose Hall friends again Thank you Thank you Thank you till We COME BACK [Details]

When you think of all inclusive this was it. Free services of a butler, free mini bar in room stocked daily.Super friendly staff all around.Genuine smiles and welcome from everyone.Great service and prompt reply to any requests.Room was private and fantastic. [Details]

I have traveled to Cuba, Dominican & Mexico and this resort is by far the best I've ever been! I have nothing negative to say about the place! My husband & I came here for our honeymoon.....and we weren't disappointed!!! The food was top notch (buffet). We thought the best A la carte restaurant was the Japanese! The people were so friendly & helpful. Inside the hotel was absolutely beautiful! I would definitely go back when I have the chance. [Details]

We had originally booked at the Suites but got upgraded to the Grand upon arrival and was very excited ! During our stay, I can honestly say that we were pampered like princesses; this hotel is outstanding with the food, service and the immaculate grounds. We ate like kings and queens! Only the seaweed in the water, which was not the doing of the hotel but mother nature, put a damper on our vacation. Besides that, there is nothing negative to say about this resort except maybe the a/c was not working at it's full capacity. I will certainly return in the near future. Thank you. [Details]

Overrated and overpriced = will not go back [Details]

Had a great week here in June. The staff are fantastic every single person. I have been to all inclusives everywhere and the staff here are the best I have seen. Resort is well maintained some improvement (painting) is needed in the bathroom and the WIFI could be better. Food, we ate at every restaurant and all were of excellent quality. Top brand name drinks and no skimping on the pour. I was in 5401 right above the Aqua lobby bar and its patio. The noise from heavy chairs scrapping is heard all hours in this room and I am sure some people would want to change rooms. They move the chairs on the outside patio 8 AM every morning and it will wake you up. At night the Aqua bar chairs are moved constantly. Felt pads on the chairs and tables inside and outside on the Aqua bar deck would be so easy and cheap to simply stick on. The beach is great no vendors selling and the water must be 85 degrees. All in all a great place for vacation. [Details]

We really loved this resort! The resort itself is very nice & clean, the grounds are well kept, food was very good, the beach & pools are very nice & the staff is wonderful - they can't do enough for you! We would definitely stay here again without hesitation. [Details]

The Iberostar Grand is the best vacation experience I've ever had. Staff are amazing, facilities are unparalleled, food is to die for!! [Details]

Staff go above and beyond! [Details]

For the most part this is a nice resort. The food, the staff, the rooms and the pool area are all very nice.The beach in some parts is very rocky until you get out so far then it's nice. If your into the slot machines, there's not much to choose from.Overall it's an 8 of 10 spot, which is pretty good. [Details]

The rooms were tired and not a 4 star but large. The spa was dirty and they reused utensils.The staff was amazing and the food was great. [Details]

Top notch resort with fantastic staff and facility. All al la cartes are very good with Streak House and Japanese being our favorites. Close to the airport so no long bus rides. No kids at the Grand; not even on the beach (security will send them back lol). Not a party place - if you want late nights, loud music and games go to the adjacent IRH Sites or IRH Beaches. [Details]

Have no complaints, overall a great vacation. [Details]

Beautiful hotel, second time here, returned because it was very good and it's stll very good 4 years later.

The people working at the resort are so friendly that is the stand out. The food and facilities are all top notch, don't hesitate if you're trying to decide to go. Probably one of the best if not the best all inclusive in Jamaica period. [Details]

The highlights of the hotel are the pool/beach area and the high ratio of staff to guests. Rooms are large with excellent bathroom amenities and comfortable beds. Food is mediocre. The property is managed like a gated community, and does not easily welcome Jamaican residents in case you have or make friends in the area you want to invite as a guest (this becomes problematic). [Details]

Don't hesitate and just go. Over the top in every aspect - totally amazing trip. Top shelf alcohol, food, staff, and resort all around. Couldn't be any better. Period. [Details]

Absolutely amazing,staff,food,drinks, room,great vibe.
First class all the way !!!!
Can't wait to go back again !! [Details]

You pay a premium price and would expect a premium experience at this resort - in our opinion it was not the case. It is located approx. 30mins from Airport. The place is very clean and beach was great and no beach vendors or outsiders. Butler service was VERY poor, pre-advance room requests were not fully done and waited 2 more days to get our requests done. Rooms are dated and my sink fell off and we notice serious peeling on washroom and we had a front of beach room which suppose to be premium rooms.
A La Carte - I really don't understand these people onced you confirm your restaurants you are stuck and they don't go out of the way to help you change them with full of excuses it is full and we took pictures every night of restaurant being only 1/2 full - sic!

Warning: All white whites are CHEAP Spanish wines and they will always don't have other white wines (always last bottle) and will encourage you to pay for extra off list wines - a big let down.

I asked for front desk manager and they only call you back 2 days later and really don't try to find solutions.

Overall we love the placed but wont be back at the Grand and will try other resorts, [Details]

Second trip to GRH and were not disappointed. No negatives to report. Anyone who has a problem here either treats the staff poorly, expects/demands the impossible or simply wouldn't be happy anywhere (remember you are in the Jamaican's country and they have not been slaves since the maroon wars). Note too that the Grand is geared to an adults only crowd (read - older). If you want more party I suggest the adjacent Suites or Beaches. [Details]

Starting with a prompt and friendly greeting at the airport to the delicious cocktail the moment offered as we walked through the door – this resort just kept giving. We can't say enough about the staff, friendly helpful – always smiling. Great food and amazing drinks with a beautiful view of the ocean. The rooms were very nice and very clean. Highly recommend this resort. [Details]

Overall my wife and I had a great vacation at the Grand.
Here is some background on us as travelers. We are early 30s and have traveled to Mexico, Bahamas, St. Lucia, Florida and Greece. We have stayed at a number of all inclusives in the past. I also travel regularily with work (3x a month) and I typcially stay at a Westin level hotel.

The facilities at the Grand are the best I have seen at an all inclusive. We had an oceanfront room which was great. Jacuzi tub, 2 sinks, separate shower, sunken living room and large patio with couch and swing. The oceanfront rooms are great but as other travelers have said all rooms have an ocean view, they are just perpendicular to the ocean. The only rooms to avoid are the ground floor rooms as there is heavy traffic in front of them and not much privacy.
The finishes of the hotel are very high end however if you looked closely you could see a bit of wear. It is well manintained but not brand new.
The staff is wonderful and I would say is the biggest differentiator we noticed. We have stayed at Sandals before the the staff at the Grand is much better. The 24 room service is amazing. We would order breakfast in bed every morning. Also place orders for bottles of red wine, champagne, rum etc and they were always promptly delivered to our room. When we visited the hotel was full but we had no issues getting dinner reservations or pool chairs whenever we tried. I would definitely go back to the Grand.

A few things to point out. The food, although very good, is not as gourmet as some reviews claimed. My wife and I have dinner once a week at resturants with $30-$40 entrees and the food at the Grand was definitely below this level. I found the seafood to be generally quite good but I had a tough lamb chop and the steak was below the quality of the steak at the Keg. The beach BBQ lunch server hamburgers and hotdogs which seemed very low end to me. Also the lunch buffet (only lunch option) always had about 50% low end food such as burgers, fries, pizza. It was however much better than any all inclusive I have ever been to. Also most of the wine is Spainish so you may want to brush up on your Spanish wines before you go.
Tipping, although not necessary is encouraged. This was a theme in Jamaica in general. Most were tipping $1 US per drink order, $2-3 per buffet meal and $5-$10 for al a carte dinners. Also $5/day each for butler, concierge and maid, so keep that in mind. The only possible negative I have about the Grand is the location. The beach is great and the trip to the airport is short, but there isn't much around it. You can take a taxi to the "Hip Strip" which costs $65 USD round trip but all that is there is some tourist trap resturants and souvenir shopping. If you like to walk out of the resort and see the culture this is not the place for you.
Another comment I would make is regarding the other two Iborstar resorts that are ajacent; the Suites and the Beach. The Suites was quite nice and given the price difference looked like a good option. The Beach was not a 5 star, and had a bad smell in the lobby (moldy) every time we visited.

A few other things to consider.
The only way to get cash at the hotel is via an ATM that charges a $6 USD fee or via cash advance on your credit card at 8% service charge. I suggest brining cash with you.
We went on the luminous lagoon tour ($60 per person) out of the hotel and loved it.
The activities are great - there is boot camp, spinning, yoga etc daily at no charge.
The average age at this hotel is about 50 and it is all couples. If you are looking for night life or to get with singles this is not your destination.
Also given the age there quite a range of body types so if you have been slacking at the gym don't worry, you will not be the worst body there. [Details]

I never put any reviews of places i go....But i have to tell you with out a doubt this is a true 5 hotel i have ever been to....so i will rate it a 4.7 as notheing is a 5....been all over the world and of course different beachs,food,service,and so on. You have the best....service anyone person can ask for...excellent bar service...and fine dining...fro the steak to the lobster everynight if you need to...to the nice buffet....lobster,shrimp, crap...endless...to much fun to go on...YOU will have a great time...If for some reason managment reads this special person on your staff. Mr.cris and the cigar bar. From the pillow selection in your room.. to the endless smiles. Enjoy i will be back. [Details]

This is our 3rd time to Jamaica, but first to Iberostar. Hotel was nice, restaurants (japenese and Italian) were great. Buffet was ok. Only complaint is the chair situation around the pool/beach. You have to get up at the crack of dawn to reserve a spot and even then sometimes people will move your stuff. They need more chairs and daybeds as well as spots in the sun around the pools, don't have enough to accommodate everyone. [Details]

Just came back from 14 days at this hotel.What a great decision!Wewould have been frustated after 1 week to leave.That hotel is just fantastic!!!High quality on food,service to guests top notch,hotel very clean.animation teamis working very hard.Professionnel show at night with live band and real singers.Even after 2 weeks we were not fed up of the foods cotrary to others hotels.Special thanks to Samantha from the animation team and Kamar our server at the beach restaurant.This hotel worth the extra money they ask for. [Details]

Have traveled to this hotel 3 times in 3 years. The staff go above and beyond to make sure your stay is the best possible. The food is the best I have ever had an an all inclusive resort and I am a picky eater. Having 24 hour butler service is a plus, they will bring you movies, pillow menu selection, run a romantic bath with flower petals and book your dinner reservations for you just so you can relax and enjoy your vacation. Will return again soon guaranteed. [Details]

We did a lot of research and expected great things and were not disappointed. Anyone who whines here wouldn't be happy anywhere. [Details]

I am well travelled and can sincerely express that the difference between this hotel and other 5 stars is the service. It is the highest level of quality in the market. [Details]