Jamaica

All was good with the exception they couldn't accommodate a few hours to my family of 5 that flight was delayed going into the next day. My family with 3 young daughters and wife had to sit around for 12 hours waiting in limbo. Airline reps were completely useless. With major flight delay the airline should have tried to accommodate us but did nothing at all. We were told numerous times to keep checking in throughout the day. Front desk said they had a room available and then 5 minutes later after speaking to male manager the room wasn't available.

The beach here is the best in Jamaica. Staff and accommodations great. Speciality restaurants are good. At least this time they had a small tea spoon for my lamb at grill restaurant.In general the food went down from last year. No pig roast at beach party or sushi at pool dinner.

We have visited this resort 4 times now and have always had great experiences and we plan to return again in the future.

We've really enjoyed our visit at oceans eden bay. Overall I give it a 9 out of 10. Our favourite restaurant was the marlin and the server Raniel was phenomenal. We will be back again

We had an awesome week at this resort. The staff are very friendly and very accommodating. The resort is very clean and well kept everyday you see the upkeeping they do. The entertainment staff is friendly but not pushy and they had fun activities not silly stunts.

The room beachside was explained to us at front desk as meaning… not seeing the beach from your room but being near the beach. The room had a lot of sand on floor and a tampon wrapper on the floor near garbage. Also on arrival we were told that we were not entitled to coupons. Why they would bring up such an issue is beyond me. Just before we left the lobby on arrival there was a meeting set up the next day for return flight info and excursions available. However when we went for the meeting we were told she is off until Monday. We arrived on Thursday. Not a very good feeling upon entering a resort! We did go back to front desk and they had the room cleaned the next day… oh I forgot … and the screen fixed. Everything went pretty well after that. Beautiful resort, nice beaches in cove area, not a long beach though for walking alongside. Their app doesn't allow you make dinner reservations at a la cartes … it keeps saying nothing is available but if you go to guest relations they will assist you. The négril buffet had very poor service… many times we would have our breakfast eaten before coffee would be served. The other two buffets were awesome! A la cartes were the best! Excellent food! The only disappointment was at the Jamaican restaurant where we waited over an hour for our food.

We booked this trip to celebrate our 10 year anniversary and were sadly disappointed. The service at this resort was horrible! The staff were not at all accommodating and would get snappy and rude when asked for the smallest things such as a cup for coffee. The food area was not kept to accommodate the guests. When a bowl\dish was empty, guests had to wait up to 10-20 minutes for staff to refill. In the morning, people were left waiting for coffee and bread, this was a daily occurance. Towels were hard to come by and there were shortages on a daily basis. When we would ask for clean towels, we would be told that they were coming, some days they never did. There were no face or hand towels provided. Also rooms were not cleaned on schedule. One day, it was 9:00 pm in the evening and the cleaning staff had not come. When we went to inquire, the cleaning lady was found on her phone a few doors down. When we asked for clean towels, she was miffed about the interruption. On the positive side, the beaches were beautiful and the food was very good. Sadly, we would not go back to this resort and would not recommend it to anyone. We have visited many resorts and have never experienced anything like this before. It was a difficult and stressful to have to ask to have basic requests (towels, coffee, cups, etc) accommodated on a daily. basis.

The resort was a bit dated on the outside but was quite nice in most areas. Our room was comfortable and it was lovely having a small outside sitting area. The housekeeping was ok but our room bar was not kept up. One bottle was not put in correctly rendering it unusable. Not a big deal though. Rooms were cleaned daily and had fresh towels daily. The staff was lovely, friendly and helpful. The food in the buffet was good but a bit repetitive during the week. It was very difficult booking for the a la cartes as you needed to do it on your phone. You also had to use a phone to get in touch with reception or housekeeping. All in all the resort was very nice. Great pools and beach is very accessible.

this was our first all inclusive trip in 20 years (we have been to 33 countries so travel a lot). The resort was lovely and it was great to have reciprocal with the Cornwall resort next door. The room was large and although the decor and bathroom was dated, it was kept clean. We did not have any problem with hot water or pressure, we were on the 2nd floor. The food in the restaurants was very good and lots of it. There were 3 pools that were very clean and a lovely beach area at each resort. You can find lots of tours at the desk in the lobby. There are guest activities on an ongoing basis and good shows in the evening. We enjoyed our stay here.