Jamaica

All was good with the exception they couldn't accommodate a few hours to my family of 5 that flight was delayed going into the next day. My family with 3 young daughters and wife had to sit around for 12 hours waiting in limbo. Airline reps were completely useless. With major flight delay the airline should have tried to accommodate us but did nothing at all. We were told numerous times to keep checking in throughout the day. Front desk said they had a room available and then 5 minutes later after speaking to male manager the room wasn't available.

The beach here is the best in Jamaica. Staff and accommodations great. Speciality restaurants are good. At least this time they had a small tea spoon for my lamb at grill restaurant.In general the food went down from last year. No pig roast at beach party or sushi at pool dinner.

We returned to this resort as we absolutely loved it 2 years ago. Apparently there is a new General Manager and we noticed a few disappointing things. But overall, another great vacation. You can't beat the beach and phenomenal sunsets!

Overall we had a good experience, but we would rate the hotel 2 out of 5, because we experienced a few problems. They had to come to fix the safe 3 times; we had water coming from the ceiling, through a light fixture; when we took a shower water leaked to the toilet area and was never fixed; we were given a room with the view of a parking lot and a construction site and the workers started to work at 6:00 in the morning, making a lot of noise with their machineries, and guard dogs barking through the night. There was continuous heavy noises of trolley in the hallway starting in the early morning. We had a non-smoking room, but the smell of smoking and weed in the hallway was very noticeable. Our room was in the 4th floor but often the elevator did not work. We had hard time booking restaurants as some of them were not opened every night (and this is not stated in their webpage).

The room beachside was explained to us at front desk as meaning… not seeing the beach from your room but being near the beach. The room had a lot of sand on floor and a tampon wrapper on the floor near garbage. Also on arrival we were told that we were not entitled to coupons. Why they would bring up such an issue is beyond me. Just before we left the lobby on arrival there was a meeting set up the next day for return flight info and excursions available. However when we went for the meeting we were told she is off until Monday. We arrived on Thursday. Not a very good feeling upon entering a resort! We did go back to front desk and they had the room cleaned the next day… oh I forgot … and the screen fixed. Everything went pretty well after that. Beautiful resort, nice beaches in cove area, not a long beach though for walking alongside. Their app doesn't allow you make dinner reservations at a la cartes … it keeps saying nothing is available but if you go to guest relations they will assist you. The négril buffet had very poor service… many times we would have our breakfast eaten before coffee would be served. The other two buffets were awesome! A la cartes were the best! Excellent food! The only disappointment was at the Jamaican restaurant where we waited over an hour for our food.

Hotel is good. Can see that there are a lot of details that need to be addresses - poor painting, cables exposed, wires exposed. Lots of staff agrees with you just to shut you up. Some servers are great, while others are just slow and lazy.

The staff were great, room was awesome. There was no lounge chairs around the pool and a great need for more lounge chairs and umbrellas on the beach. For the amount I paid I had great expectations. Couples swept away had diving included, snorkeling included and a nightly boat cruise. For the $8000 I paid I felt the food could have been better and the quality of liquor better. I will not return…

From check in to check out we had a wonderful vacation. The hotel has a great location. The beaches were ok. Watch out for the local vendors selling their "stuff." The pool was well maintained everyday. Reserve your pool chair early if you want a place to sit. That was an issue on some days due to the volume of locals using day passes. The food selection was incredible. The buffets were always plentiful and great choice every day. The restaurants were EXCELLENT. The steak at The Knife was the best! The Italian restaurant was delicious. Every Staff member we crossed paths with during our staff were very friendly, kind, helpful, and accommodating. We found the nightly entertainment to be lacking. The singers on the stage were having a blast but it was so loud (the bass) it was very difficult to hear what they were singing. The Jamaica night at the Village was really good. Not too loud and not distorted. We would highly recommend this property and we would definitely return to it.

Hotel staff's was above what was expected every one was extremely informative and helpful for all inquiries. The buffet was beautiful and a nice variety everyday. The ala cartes were very well prepared and done to perfection.

The hotel and everything was lovely. Only thing it would be nice to be able to hang towels in the bathroom after they have been used.