92 reviews
Disappointment is real
Was expecting a lot more from a Royalton since we had heard so much good about it from reviews. Certainly not what the rating is at for this resort. Very disappointed. For an adult only resort i sure saw a lot of kids on our side without restrictions, so not sure why it is called adult only resort. No free first aid either, why? Pool bar personal, access to drinks, service, cleanliness ,etc. was the worst that i had ever experience after visiting 40 resorts in my life. How do you run out of Pina Colada, water, ice, rum, etc. before 2 pm? Service around pool was minimal, i saw 1 waiter for 2 pools on one day, unacceptable for a 4.5 called resort. Also and finally, at reception we were begged to sign up for a sales pitch of 2.5 hours to join their club at a minimal cost of 40k the next morning and didn't seem to appreciate much a no as an answer, i was not there to sit in an office on my first morning away from minus -25c that's for sure. Overall rating should be more of a open 3.5-4 not just adult only. Just hate to have to say it but, not going back!