Ocho Rios

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Best hotels in Ocho Rios, based on:
#1 Jewel Dunns River Beach Resort
#1 Jewel Dunns River Beach Resort
Ocho Rios
Jamaica
78 reviews
Not as Advertised
My husband and I booked this resort to celebrate our honeymoon. What a disappointment! We were booked into a Sapphire Room when we are purchased a Diamond Ocean View Room. When we brought this to the front desk's attention, we were told it was a glitch and their system and they did not have a Diamond Ocean View Room to give us. They did move us to a Diamond Room but as the lady at the front desk said "not their best room". It was on the second floor and did not have an ocean view. In fact it overlooked a roof below and part of the other resort's maintenance sheds. We were told we would need to stay there until our proper room was ready for us on Wednesday afternoon (we arrived Monday). The room was not completely ready for us when we arrived and we had to call down to the front desk for robes and to have our mini fridge stocked. The shower/tub leaked and the electrical outlets in the bathroom had melted. The front desk woke us up at 7:30 a.m. on Wednesday to tell us to pack up and be ready to be out of our room at noon. Our new room was not to be ready until 3:00 p.m. After numerous complaints to the front desk, our onsite tour representative (who was amazing), and finally to the manager, we were given a $150 resort credit to be used during our stay. Our Diamond Ocean View Room was advertised as having a separate jetted tub and shower - they were not separate; in room premium liquor - they do not include this any longer; stocked mini fridge with beer, wine, and mixers - did not include wine and was only stocked with two beers a day, some water, and some pop; 24 hour concierge - there was only one or two concierge staff in the hotel lobby that everyone used, we did not get individual service as advertised; and 24 hour room service - there is not a room service menu and it is a $5.00 service charge. Bed was hard as a rock and room was starting to look dated. When we complained about these services/amenities not being provided, we received a "sorry" and a brush off from staff. They did not seem to care that we were there to celebrate our honeymoon and were disappointed. We spoke to several other couples who also were put into wrong rooms and had to wait to be moved. Pool was ice cold; pool did not open until 10 a.m. and closed at 6:00 p.m.; rotating closure of restaurants; little to no nightly entertainment; music at pool was so loud you could not have a conversation; beach was overcrowded; front desk staff were not helpful; lots of bees/wasps around bars and at the beach (so many that I actually got stung), etc. I would not recommend this resort, especially at the price point it is being offered at. If you go, don't bother upgrading to the Diamond rooms. They are not worth the extra money.
#8 Rooms On The Beach Ocho Rios
#8 Rooms On The Beach Ocho Rios
Ocho Rios
Jamaica
31 reviews
Don't go there!!
Awful!! Outdated!! Cold management!! I reserved for a week on Friday snd arrived on Sunday, they didn't have my reservation in their system because their office closes on the weekends. So I get to the front desk with my suitcases and my printouts of my booking and the lady at the desk tells me she can't find my reservation I'm not in the system. She left me hanging there for a few seconds until I asked ´ok, but I'm here now so what are my options? What do ee do now???? She asked me to pay for the night untill they sort it out the next day. Ok so I paid for that first night even dough I had all of my proofs of booking. I had booked an ocean view room and they put me in a parking lot view room. I argued with them that this is not the room described on my booking that was supposed to have the nice ocean view, hairdryer and flat screentv with cable!?! They said that this is what I had booked and that I could still see a tiny bit of the ocean pass the gazebo of the parking lot. After complaining for 2 days they finally changed our room. But I had to get my travel agency representative talk to them because they didn't hear me. The hotel is outdated, need renos ASAP. Plumbing is rough no pressure when you flush the toilet and the water temperature changes when you shower constantly from warm to burning hot or warm to cold. It's stressful!!Be ready for an experience! I will never go there again!!! My husband is Jamaican and this is by far the worst place we've stayed in Jamaica. 100$ us per night? Ridiculous!! You could have better for less money. The owners of this place don't care about their guests it is obvious. I'm providing you with some pictures of my ´ocean view room' and of the furniture getting eaten vu termites. Ah yeah I forgot to mention, they have termites in their furniture.

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