Couples Tower Isle
Honest Review - The food fantastic, a couple of times something wasn't quite right but it was quickly fixed. (like steak ordered medium and it was rare) The drinks were great, never had to wait. The serving staff, awesome, Calmore, Robert, Conway, Omar, Anna ( singing bartender, amazing), Kirk, and Tracia (from the spa) many more I can't remember all their names. The front desk staff, were indifferent, unfriendly, almost rude especially on our departure day, not a good last impression. (The front desk staff were reading the comment cards as the guests passed them in, not good!!)
The three Al a Carte restaurants were very good. One hiccup we had was trying to change our table size from a 4 to a 6 (even though all 6 had the same dining time). The other issue was our friend has a severe allergy to Dill, our server did not know what Dill was, nor did three other servers, we had to google it and show them)
The smoothie bar was fantastic, the wraps and chips with dip, delish! The snack bar also fantastic!
The rooms were extremely basic, not impressive, our friends room didn't have a dresser (no place to put clothes). The fridge was extremely noisy as was the fan if turned on higher than low. Are these things big deals, no not really, but I expected much better given the price paid. They were very clean, the nightly turn down service was one of our favorite "things" about the resort, it was lovely to come back in the evening to fresh ice and water.
The bathrooms were small and cramped, it was hard to get cool water in the shower, most of the time it was super hot.
Several times we had to call for room service/ bar menus as they were not left in our room ( not a big deal, however it's supposed to be there, it should be).
Room service was ok, very late one day (an hour) and perfectly on time another. The food wasn't very warm when it arrived.
The beach small, but clean and always a chair available, the red flag for drinks were hit and miss, sometimes easier and faster to get your own, again not a big deal.
The water had spots of sea-grass and rocks, I would advise water shoes. They had large floats in the water to enjoy, 6 people easy could fit in one. We enjoyed these.
The pools were clean, temperature ok. Very little music at the pools unless guests brought their own speakers. I didn't go to Jamaica to listen to Country Music.
There are several excursions included, this is great, however we were not given a tour or rundown of the facilities when we arrived therefore we missed out on several things, as they were only offered once a week.
We did do the catamaran tour, again it was ok until they played country music then it was awful. They only served run punch, but were told they would have beer, mimosas and champagne.( not a huge deal, however, don't say it, if it's not going to happen) I love Jamaica, I have been 7 times, I love the people and I love the music. Couples missed the boat on the music.
The spa is nice, the best feature is being able to use the steam room and plunge pools without having a spa treatment. We took advantage of that feature several times.
The Island was fine, quieter than I remembered, Conway was great!
This was our second trip to Couples Tower Isle, first was 20 Years ago. I couldn't wait to go back.. I don't feel the same now. We are on the fence as to whether we will return again. I am not sure if value for money is there in comparison to other resorts.