Moon Palace Jamaica

Ocean was a 10. Too bad the hotel and staff were a 5. Booked two rooms for a family of 4 - 2 teenage daughters and didn't get what we booked. Brought this matter to their attention and they could have cared less. House keeping did not make the rooms up on 2 if not 3 days. Given the run around including our fabulous travel agent who when we contacted she attempted to call the resort and kept getting transferred to the PR dept. if you want to over pay and be ignored book this place. Would never go back to a MOON PALACE property because of this. [Details]

We had an awesome time. Staff were amazing. Very clean and beautiful reasort. [Details]

We stayed here Sept 2018 and loved it so much and came back Sept 2019, unfortunately a lot has changed in 1yr. Our last day my family had the worst experience, our bus to the airport was set to leave st 4pm, we got there 3.50pm, at 4 15pm we had not set off, a staff named Shane was lying to us that we'll leave in 5mins, we were there till 5pm, turns out Shane had been briebed by the other guest to hold the bus till they got there. It's a shame how we were treated with no regard all because of Shane's greed. My kids witnessed all this with no apologies from Shane or the guests when they finally arrived. It was TOTALLY UNACCEPTABLE. We'll NOT be returning here that's for sure!! [Details]

It was not worth the price paid. Service in general was lacking at all restaurants. At a la cartes there were long wait times between apps and mains. So many staff working yet no attention to the guess and their needs. Grounds and pools were well maintained. My spa experience was excellent. The booking of trips with the vacation planners were a little inconvenience because of the wait times to do so. Tried 4 days in a row to get reservations at the hibachi and within 8 minutes it was all booked up. Enjoyed the coffee shop. The beach was the best. With the service at the beach being very good. The guys on the beach to an excellent job. The room was small especially since I upgraded to the superior deluxe in order to get a bigger room which it was not. The bathroom was very small and could not have 2 people in there. Bed was comfortable. [Details]

Rooms and bathrooms are very small .
Very few restaurants, very slow service , buffet specially at breakfast time did not have new options very boring after 2 days . [Details]

great service, clean, great food, beautiful beaches, gardens....great place for families!!!Definitely go back!!! [Details]

Wonderful location, service and rooms. All staff were so friendly and helpful. Incredible decor and right in Ocho Rios, so no long rides to excursions. [Details]

This was my first time in Jamaica and it didn't disappoint me. The beaches were clean and well kept and the food was some of the best that I've ever had in a long time. I think that the overall customer service could be a little better (most workers didn't seem to interact with customers or be curious unless getting a tip) But that being said all issues that came up were resolved fairly quickly. It's was a good place for my honeymoon with my wife [Details]

this is the 3rd time we have gone. The resort is lovely. So it was as we expected. [Details]

this was my second trip to this hotel in 5 months. Location is fab. On the beach but outside the hotel is the city of Ochi. Staff are very accommodating and friendly. [Details]

The Hotel was ok... we were disappointed with the Beach this is not a Beach it is a man made Lake no waves , lots of sea weed I would not go here again, there was no free wifi at this hotel we asked for a Jamaican Pattie were told we would have to pay for it ?? The Entertainment was sub standard [Details]

I had a great time in Jamaica as my family lives there. I am from Canada and have traveled all over the Caribbean. I am not rich but have a decent level of expectation. [Details]

Resort is fun, clean and close to shopping. The staff worked very hard to make our time there very pleasant. I would like to see a small quiet outside garden area where one can sit and get away from the noise and music of the hotel. I loved the coffee station/lounge area in the north tower. [Details]

The food was incrediable. Great bar tenders and awesome staff. Our room was in the North Tower. Had a balcony with a view of the dumpster and room is way out dated and in need of a reno. The other couple we were travelling with had a moldy smelling room. Wouldn't recommend taking a room in the North Tower. [Details]

The hotel itself was nice and the staff were awesome. The food was terrible if you like fruits and veggies there was no rotation in the buffet. Rooms were clean, we had issues with the bathtub not draining and the toilet running that were not resolved by the end of our stay. [Details]

My first time at this resort. What i didnt like; being on the 10th flr, with non stop waiting for elevators to go up and down. Im used to resorts no more than 4 stories high, so i dont use elevators. A fridge in the room that IS NOT STOCKED EVERY, YOU HAVE TO YOURSELF,N.G.Powdered instant coffee in the room, no drip coffee (N.G, Jamaica is known for amazing coffee, coffee in the room was no good). No rack on balcony to hang wet clothes. No room service available free or not (im used to free room service). Terrible desserts, worst ive had in my lifetime, been to thousands of restaurants. Shocked by this, Jamaica is known for its cuisine. The safe in the room comes with a key that costs $100 if you lose it. No key chain. Other hotels use an electronic safe with a code. NOW FOR THE GOOD; good food actually (just not the desserts) The lamb,beef, chicken and fish dishes were pretty good. Friendly and helpful staff, I always tipped the housekeeper, bartenders and servers, i never forgot.Big resort, very clean with nice layout.Our room was clean and everything worked. Cool Hustlers on the beach,very good weed and hash. Conclusion; I guess i got what i paid for at this time of the yr (the resort i usually go to was $450 more a person at this time, that's why i chose Sunset Jamaica Grande.Its fine for the budget but if you can afford better....... [Details]

Overall good,hotel is well located.Will visit again. [Details]

1. Property and area are over priced. this property is really warn down and the beach area small with lots of over grown seaweed. The elevators are a coin toss at best if they work north Tower broke down to 1 of 3 elavators at times. Entertainment was really poorly done or non existant. Catamarans you had to go with a staff member Kayaks were restricted to a very small area of use close to a 100m by 100m. One of our members was shocked by a lamp switch and recieved a burn on her hand. No premium alchohol ie Grand Marnier, Yegamister, Scotch etc... Hit and miss for a hot shower. Most of the staff were very unattentive and disconcerned with guest requests. Internet service 15 dollars a day, Hotel is kept very clean. Restaraunt buffet has a minnimum variety of foods and the same every day no specialties. We spent valentines day there and for the first time in all of my travells nothing was put on at the Buffet. If you wanted you could spend 100 US to have a dinner on the beach. So on and so forth the list goes on and on. If you want a true 2.5 or minnimum 3 star this is the place.The price you pay to go here you can easily go to Mexico to a real 4 star with premium service I know we were at RIU Palace Los Cabos last year for less price.I hope this sincerly helps you to make a clear and decise decision. Last thing everything outside the resort is expensive. Barter Barter [Details]

We were happy with hotel very clean it is a little older resort so know this before booking food was as expected a 3 star would be the beach beautiful the walk to Ocho Rios was great also town very friendly. Garth from the resort was Awesome!!!! [Details]

this hotel first of all is more like a 2 star than the rated 4 - hotel staff not friendly, ran out of booze and ice almost everyday and food was terrible - just an overall bad experience. [Details]

Overall the hotel was really nice, right on the water. Weather wasn't the best, but we could get around the entire complex without going out in the rain, which was good. [Details]

We really enjoyed staying at this resort. The rooms were not 5 star but were clean and offered everything we needed. The staff were really awesome and soooo sweet. This resort offered many food choices and entertainment. It also had a few bars and pools to pick from. It was a 5 minute walk into Ocho Rios and was a five min. bus ride to Dolphin Cove and Mystic Mountain for excursions. We are definantly going back here and are recommending it to all our friends. [Details]

the hotel is ok but could use some updating. no bugs or rodents clean beds large grounds great location. [Details]

We enjoyed the pools, food and drinks. The staff was very friendly and there were no shortage of chairs unlike other hotels. The only thing missing are more cabanas on the beach. [Details]

We got to the hotel after 10 pm,got to our room turn on the bed side light and it went dark,maintenance person came, but it could not be fix till the next day. had some problems with the bathroom fixture it spill water everywhere we try hard not to flood the place.However at our well-come back dinner for return guest, I met the GM" had a talk with him and he gave us a room change,(great room) everything went well after that I had a great vacation. I have gone to this hotel four times, it feels like home away from home to me. [Details]

Really great, the staff (from the beach cleaners to the front desk) were friendly and always helpful. The meals were good and varied enough to meet most peoples preferences, love the fact that dinner was open to 10pm,which meant we could still get dinner after a long days' excursion. We had an issue with the balcony door, it was really hard to open, but were offered a room change. Their seemed to be a lot of activities for all ages including young children. Only disappointment (for us) was the evening entertainment. At least for the early part of the evening, it would have been nice to hear traditional (folk/cultural) Jamaican music. Surely there are local musicians who are talented enough to play for us "old fogeys". I hear enough rap/rock etc, at home. When I'm in the islands it's nice to hear local, traditional music. The younger generation can have the 10pm - 3am. For once an all inclusive resort was truly "an all inclusive"
We had a great time and would (already have) recommend it to anyone. Hope to come back in the future. [Details]

Really enjoyed my vacation in Ochos Rios. Food is very good however they could use some jam in the breakfast buffet. Lots of walking as the resort is quite large. South beach is beautiful for swimming. should have free wifi. [Details]

friendly, clean, good location. The food cheap cheap cheap tomato sauce, cream sauce is it so hard to put hamburger in it. Not much day time activities. hot tub not monitored enough at night people having sex in it Did not want to go in after that and one of the reasons I did return is for the hot tub. I paid good money and did not eat at the resort much ate at burger king and KFC chicken [Details]

Had a great time. Staff was abundant and happy to help. Food was good. Beach and location were excellent. Only complaint were the rooms had a bad smell, old yucky bedding, very old and worm out furniture and the rooms were small.
Beach in water was full of garbage on smaller second beach. Often found broken beer bottle glass on the sand even after it appeared to be raked. [Details]

Rude front End Staff. Did not get room requested; waite 2 days for a change. Floor in 1st room was wet from malfunctioning A/C. 2nd Room A/C could not control temperature - either on or off. Chesterfield pull out filthy. Drawers to dresser had to be pried open then they would not close completely. Food and service in 2 of the 3 specialty restaurants was terrible; in the 3rd it was excellent. Staff in main restaurant very friendly and helpful. No food or drinks allowed in room. Rooms offered only intant coffee (In Jamaica?) Elevator indicatos did not work at all on floor 7 the entire time there, half of indicator buttons in elevtors did not work. Room cleaning staff very friendly and did a pretty good job. Generally, hotel was very clean. All pools were not more than 3-3 1/2 feet deep. Overall rating 2-21/2 stars. Well below expectations; would not recommend or stay there again. Your 4 star rating way off!!! [Details]