Bahia Principe Grand Jamaica

I can recommend the place for family getaway in the beautiful country and among very friendly people. [Details]

Very happy with our stay at the resort, the food is amazing and the facility is great. Some employee at the bar and the towel station were a little bit rude and it took 2 days to get a blanket but other than that, we enjoyed everything. I'll go again. [Details]

The resort knew we were coming to celebrate our anniversary, upon arrival our door had a Happy Birthday banner. For 3 days we requested the proper banner, the banner was never updated. We were suppose to receive wine and chocolates - never received those. Finally we ran into a manager of housekeeping who changed out the banner right away. Most of the staff are friendly and accommodating. The pool closes at 6PM which is quite early. The service at the À la carte restaurants is excellent! Service at the buffet, no so good. Most of the time you are halfway through a meal before you can get a drink. Unlike other resorts you cannot get up and pour your own drink. The beach has a lot of rocks, is not maintained and also closes very early. The rooms are very spacious and clean which was great! Cleaning of the main common areas such as hallways were cleaned at the most inconvenient busy times causing them to be very slippery. Wifi is not very strong in this resort. [Details]

The resort was wonderful, clean, reputable, accessible, friendly staff. We had an ocean view in our junior suite. We didn't feel crowded so much space in the room and thru out the resort. Food and drinks were fresh and plentiful. Would definitely go back and recommend to anybody. [Details]

Been to many resorts , but the food here was the best so far .
Large resort and lots of walking . They do have golf carts to give you a ride if needed.
Beach was nice , but not the best i have visited. [Details]

Although this was 1st time in Jamaica but for me and my family 2nd time with Bahia. 1st in Mexico and now Jamaica.
The reason we return to Bahia Grand was due to our experience in Mexico and we where not disappointed. Wonderful facility with options for all family members starting for 6 month old to 60 years old.
The staff are very friendly and accommodating, always helping in need. Rooms are always clean, always something happening. Wonderful experience [Details]

It was a good experience first time in Jamaica [Details]

Overall experience was really good. and would visit again. [Details]

Had an amazing time, when my friend and I first got to the hotel we had the wrong room however that was quickly changed. My only thing was that we didn't know where anything was, the hotel is really big and we didn't learn until later that there were mini bus to drive you around. Also be careful of the bridges very slippery, I fell as it was wet and hit my elbow and knee. [Details]

This little resort is amazing. The staff are kind and helpful. The pools are very spacious, which was excellent for my wife, as she enjoys swimming. I also loved the selection of drinks at the strategically placed bars: you can always find something to quench your thirst at this resort. The food at the buffets was ok, but the real treat is to be found at the specialized reservation-only restaurants. A special thanks to Monica Henry, the barmaid near the big pool always ready to make you a quality drink with a warm smile. Ask for her special cocktail and you won't regret it. [Details]

I recently had the opportunity to spend an 8-day trip at this resort, celebrating a friend's 70th birthday. The check-in process was surprisingly swift, even though an entire busload of guests arrived simultaneously. However, it was somewhat disappointing that I had to specifically request information about the hotel's Wi-Fi, which should have been readily offered.

One of the less impressive aspects of our stay was the inconvenience of obtaining beach towel passes. This necessitated a trek from the beach to the front desk, which was a bit of an inconvenience that left me less than impressed.

The rooms themselves were a bit dated, and notably, bathrobes and house slippers were no longer provided, which was a letdown. However, there were certainly highlights to our stay, including the resort's expansive grounds, which were meticulously maintained.

The beach was a standout feature, with an incredible beach entertainment staff, and I must give a special shout-out to Derrice for making our beach experience truly memorable. Additionally, the fire show at the beach party was a captivating spectacle that added a touch of magic to our evenings.

On the flip side, there were some aspects that left room for improvement. The entertainment offerings were lackluster, particularly the nightly events on the lobby terrace, which failed to meet expectations. The absence of nighttime shows, replaced by one or two-person acts or small bands, was a disappointment.

The food offerings left much to be desired. The cuisine was generally unappealing and at times, bland. Our experiences at the a-la-carte restaurants, including Picasso and Rodizio, were inconsistent, with both food quality and service varying from visit to visit.

While the well-maintained grounds, beautiful beach, and exceptional beach entertainment staff were definite highlights, the dated rooms, inconvenient beach towel pass system, and underwhelming entertainment and dining options left me with mixed feelings about the overall experience.

Will likely not return to this resort in the future [Details]

Overall, the hotel is nice, however there are several things wrong.

1. The second we received our room cards, they were NOT functionable. The lobby was about an eight minute walk to the room. This happened twice in one week.

2. Front desk staff are arrogant and rude

3. The hotel corridors smell like mould, the smell was so horrendous and bad.

4. There was cockroaches; I saw 3 of them during my 7 day stay.

5. I paid extra for an ocean view room and in DID NOT see the ocean whatsoever.

6. Very very hot. There is no functionable AC nor fans anywhere. I am talking about in the restaurants , elevators and in the halls and especially in the lobby. The AC in the room was alright. [Details]

The Grabd Bahia Resort is well built. The pools and the beach areas are well kept. The accommodation is excellent. The staff over all are very polite. The 3 times food had plenty of variety. The bar and drinks area were very well supplied. [Details]

From the greeting on arrival to check out, I enjoyed this hotel. The front lobby was beautiful and the rooms matched. [Details]

We definitely will be back to this resort with our family next time [Details]

Restaurants were great, especially the staff at the Knife restaurant. Went out of there way to make my girls bday special.

Lots to do for the kids. They have a nice Kids Club with fun staff. A huge water park and a gorgeous beach.

Entertainment was amazing, went out of their way to interact with my 4 year old every day. Definitely made our stay very special.

Beds were so comfortable and the rooms were spotless. I always wipe down remotes, light switches and surfaces and not one speck of dirt found. [Details]

We had an amazing time, definitely would go back to this resort.
I would listen to moat of the bad reviews, People could always find something to complain about but that's just the people they are.
Go with an open mind and positive attitude, your on vacation in Jamaica, Enjoy it. [Details]

Overall the property offers great food, great rooms, great beach and pool areas. Lots of entertainment and things to do.
The hotel is getting tired in areas so I hope the hotel rectifies this as it should not be allowed to get too run down ( carpets in halls, some rooms). Grounds are beautiful though.
Checking in had issues with forgetting to give us towel cards and WiFi access and safe instructions. Late check-out also should be offered for later day flights as we lost a day coming in.
Definitely would go back though. Just needs to fix little things to keep it 5 star. Love Jamaica ❤️ [Details]

The amenities were numerous and well maintained. The pools looked great and were warm from the sun. The a la carte restaurants had marvelous foods and even the buffet had white table cloths, changed if any spill. The beaches were pleasant and free non-motorized water sports were great when there was no wind. [Details]

everything from start to finish was amazing! the food is absolutely delicious and the entertainment staff couldn't be better. Orlando, Nikesha, Kendar and all the rest are fantastic. the pool bartender Denzal was so much fun and the terrace bar Natrice is great. I don't remember all the staff names but all are great! [Details]

Hotel was very clean but a little dated. A lot of work going on to update the buildings. Pools were exceptionally clean and grounds well manicured.
Food: buffet was plenty but luck-warm most of the time.
Ala Cartes: very tasty and well presented. The Brazilian was excellent.
The Japanese was also great. We did not do the show at Japanese this time as it was done before. Get the deep fried ice cream for dessert. You won't be disappointed . The knife and don Paublo also have amazing food, but we skipped them this trip.
Rooms: dated but clean. They have coffee machines, stocked fridge with sofa, water and beer. We had issues with tv and fridge but both were fixed within minutes of calling.
Beach: shallow calm water on the grand side. No need for water shoes. You can snorkel along the ropes and see fish. There is also a kids water park that looks very entertaining.
Staff: the reason we return!! Always friendly and willing to help with anything you need. Great people who work hard to keep the resort in running order
TIPS are accepted and much needed. Doesn't have to be much, but 1 or 2 dollars per meal in buffet and a few more at ala cartes are greatly appreciated by all. We also bring school supplies and toiletries to give to staff. These items can be costly in Jamaica. We have been 3 times to the bahia principe grande and will return again. The resort is big but getting around is easier than it looks. [Details]

We found the room to be nice, comfortable bed & oceanview balcony. Our room was beside an elevator which resulted in elevator motor noise all day. Lots of hot water but too much rainwater through bathroom ceiling. The bathroom had a tub with shower head but no walk-in shower which was disappointing to me. The beaches were ok, not great. All the food was great. The maid service was good. It took 1 1/2 hours to get ice to treat a sprained foot. Wet carpet from leaking ceiling in hallway was left with towels to soak it up for days and began to smell quite awful. I would give this resort a 3-star or 4-star rating not a 5-star. [Details]

The hotel was very nice and clean. Staff were great and friendly. The food was very good. [Details]

So it began with the transfer bus from the airport to the hotel losing my luggage. I was told it was on the next bus to the hotel and after waiting 2 hours and walking to another section of the hotel, my bag was not with the luggage that arrived. I was then told by the representative that it was sent to another hotel. Due to my concerns I visited the desk where I was totally dismissed which I was then told by an onlooker that it was because I was a local. I am actually Canadian.

My bag arrived 4 hours later and was left at lost and found. I was then allowed to go to my room and soon realized my air conditioning did not work. Soon after I was visited by roaches (I have pictures as proof ). Used the restroom the toilet wouldn't stop running. My husband left his cigarettes on the balcony table and woke up to them ruined due to a leaking roof ( pictures as proof ). I tried calling front desk there was no answer, so I spoke with a supervisor who said they'd inform guest services who would connect with us. However, no one called or showed up.

Then there is the currency discrimination. The wonderful Canadian dollar is not accepted on site and treated as if it has NO VALUE and compared to the US currency.
One guest suggested moving to the Luxury side of the hotel but after a ruined first impression I was unwilling to pay for an upgrade as I was already angry and unimpressed with the service.

After many all-inclusive vacations this was the most DISAPPOINTING holiday ever. I was in the middle of school and work and did not need this kind of unnecessary stress but it was truly a waste of time and money. Service staff are on top of guest care, managerial staff have their noses in the sky unless you look and sound like a tourist.

Just a friendly warning to potential guests..there are many fabulous all-inclusive hotels in Jamaica. THIS IS NOT ONE OF THEM!! [Details]

Not sure why there are negative reviews I have been travelling the Caribbean for over 25 years and this resort is very good. Food was excellent at al a carte and buffet was fine. Rooms we nice and clean. Hallways with carpet may have been a design error :). Staff were wonderful. [Details]

Hotel was great, rooms and grounds were clean, food was good, staff were friendly. Entertainment staff kept us entertained daily with different activities.

My only real complaint, (with knowledge that this was a new procedure) was the info, set up and process of paying for, booking your time and the actual testing for Covid required for our reentry to Canada. There was a lot of miscommunication or lack there of, unorganization and confusion. *All 3 areas for these systems were located in the same area at the bottom of a stairwell that was busy as it was also one of the main pathways to the buffet. Everyone was jammed in this area all around 9 am. No social distancing possible as it was quite a small area for all stations. Some basic signage to help those in need of the services would have saved a lot of confusion and wasted time and closeness in my opinion.

STEP 1) "paying station" is in *** area... please bring with you....ie passport and when to come (not the 2nd day of your stay)
STEP 2) booking station is in *** area, please bring with you ie receipt of payment/ passport and when to come(not the second day of your stay)
STEP 3) testing area.. what to bring, when to come etc.

Results should be available in a timely fashion. We were told results would be emailed at 8 pm the night before we were to go home (which is still late IMO). Finally received them after 11 pm in paper form after the security guard had to fetch them.
This info would help ease some of the questions and pressure on the folks working in this area as well. [Details]

The resort's grounds are beautiful. The hotel and rooms could use some TLC. 3 star not 5. [Details]

Very impressed with the cleaning processes in all areas starting with the rooms, lobby, buffet area ,restaurants, the pool and entertainment places . The only dirty place was the hallway and the elevators … they were trying to clean the old stains but the smell never went away [Details]

Didn't get off to a good start as we didn't get 2 beds as requested. A small rollaway was brought in which sufficed. The longer I spent here the better I liked it.
No ones fault but the rain put a damper on the trip. Glad I came but wouldn't come back [Details]

We love Jamaica, the people were the best part by far. They are welcoming and friendly. From the time we got to the resort to the time we had to pack up the resort staff and locals were fantastic. [Details]