Negril

This resort should be on everyone's bucket list. Everything is perfect from the moment you arrive. Amazing staff, beautiful grounds, great food, many inclusions that you pay extra at other resorts. Rooms are quaint, beach is heaven.

The hotel was clean and comfortable . The beach was exceptionally beautiful and well maintained with lots of lounge chairs. Service at the bars and restaurants was exceptional.

I would rate this hotel as a 3 stars and there is no service

I really enjoyed my vacations at Azul. My swim-up room in the adult section was perfect for our needs. The relaxed atmosphere, the cordial staff, the quality, variety of the meals and the seven miles beach make it well worth the ride to Negril. I however didn't enjoy waiting both visits for our room. The intertainment also needs improvement.

If you keep your expectations in check, the hotel is pretty good. The price \ is it worth it ratio is debatable (did I pay for the Jamaica name more than anything else perhaps?) but this is different for everyone. Overall, the hotel is a typical all-inclusive resort in the Caribbean. The food is better than most places, with a few exceptions. I was disappointed in the lack of fruit and vegetable selection at breakfast and lunch. I was also disappointed with the lack of choice and places to eat during the day. You get the buffet, a food truck, jerk hut and a coffee shop / ice cream place. That's about it. Would be nice to have more options. You can order a-la-carte via the television, but the choices are minimal and time to bring food is pretty much 45 mins to an hour minimum. The rooms and resort are comfortable and relatively clean. I hated the pillows, but they were typical hotel pillows (way too soft for me). Beds were comfortable (a bit firm for some people maybe, but that's how I like my bed) My one minor negative here is that, while damage does happen in every hotel, they seem to be behind on some repairs. We saw more than just a few re-plastered walls in hallways or dining areas, but not repainted yet at all. Beach in Bloody Bay is always amazing. The water is calm, clear and access is relatively easy. Snorkeling even locally in the bay will allow you to see starfish, minnows, barracudas, crabs, needle-nose fish, and the occasional sting ray (it is an ocean). Pools are clean and there are plenty of them. There seems to be a lack of towels sometimes if you want fresh ones. There seemed to be very few towel locations (I can think of 4 and that's it). However, I only tried to refresh my towels once (and nothing was available around noon-1pm that day), as our butler ensured we had beach towels stocked in our room every day. We had a swimout from our room. It was clean, and really nice. Be warned that most of the swimouts, because of the orientation of the hotel, will be in the shade for most of the afternoon. Sun in the morning, shade by about 1230pm-1pm. We went in January, and the swimouts were almost all in shade, and, because of the time of year, not really used by a lot of people since the water temperature was pretty cold in those pools. Staff was amazing for us. I have no complains about the staff. We took diamond club and had a butler. Honestly should rename that position because they aren't butlers in any traditional sense (and some people seem to think this means they do whatever you tell them to). But ours (Oshane) was one of the nicest folks, and helped us out with restaurant reservations and any minor issues we may have had throughout our stay. Booze is typical all-inclusive. Tons of cocktail sugar drinks you can order and get a headache or bad hangover from. For diamond club, I would have expected a bit more of a selection of more "premium" booze, but it was very small (I think Grey Goose was the most recognizable booze I was allowed to get for vodka). Most of the booze, however, is the headache inducing cheap stuff. Its Jamaica, and they don't serve Appleton?! The resort seemed to be in a deal with Wray and Nephew liquors. Fine, but Appleton Rum is really famous, and to have a resort in Jamaica basically not serve it is kind of weird. If you want particular types of booze or bottles, be prepared to pay (a lot and easily overpriced) for those bottles separately.

I love this place. The customer service is top notch, from wait staff, to the front desk, to the bar, to the housekeeping. Everyone was super professional, and friendly. The room I stayed in was a good size. The bed very comfortable. Coffee maker was replenished every day. There was a mini fridge available. COCO is close to conveniences. The only thing I could pick on was the Wifi coverage. The signal was very weak while in the room, but once I was on the common grounds, the signal was sufficient. I have to talk about the pools as well. Super clean, very pleasant, never crowded, but I did travel during slow season. Security was always around, but if youre not looking for them you may not see them. This, for me was a plus. I felt very safe staying at coco.

I checked in April 1, 2024, after a extremely long bus ride. Was not greeted by the most pleasant until person until another lady took over and assisted me. I upgraded to the Azul section on the main floor suite 1011. They accommodated me with the room I wanted which was nice. No water or welcome drink provided but when I was checking out, someone was checking in and she was welcomed with a bottle of water. Not a big deal just noticed. Room was very clean, beds were comfortable and air conditioned was really good. Flat screen smart tv, which I was able to connect my Netflix and Prime. Please be aware that there are no beach towels provided as stated on their website so bring one if you need. There is a shortage of water so you may not get clean towels everyday. The new pool was nice and clean however the steps leading down were extremely slipper any my son fell and bruised his leg badly. I also witnessed others falling and had to warn them. I suggest putting a sign as a beware or but something on the stairs. We had the all inclusive package and the food was decent most of the time, with different options to choose from. The people for the most part were very nice and welcoming however there are a few bad seeds, bartender rolling her eyes when asking for a drink, almost like they hated being there, no smiles and almost rude like you were disturbing them. The resort was clean and well kept, a few things that needed to be updated but not bad for a three star. I would definitely recommend this place if you are just looking for relaxion. If you want to party then go to the beach. The only downfall is a lack of sun shade and umbrellas at the sister resort Legends. Crammed in lounge chairs on a very small beach. If you are a snorkeler like me you have to go to the reef because I didn't see anything off the beach. We paid $50 US each to take us out in a glass bottom boat that you can find off the beach. Don't waste your money on expensive trips, I was able to see a sea turtle and Manta ray among a lot of other beautiful fish. Overall I would come back and would recommend.

Well situated for town, eating out and right on beach with restos/bars next door, this hotel is great for a flexible vacation without organised trips/meals etc., allowing you to experience a bit of the "real" Jamaica. Tours, excursions and facilities widely available too from beachside vendors.