Negril

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Best hotels in Negril, based on:
#2 Couples Negril
#2 Couples Negril
Negril
Jamaica
48 reviews
Couples Negril, You get your money`s worth
We are back to the cold…..but what a stay! We just got back from Couples Negriland love your property, staff and activities.The Couples Resorts are truly a ALL INCLUSIVE experience! I was not sure about Jamaica..Heard comments say people are pushy and rude or loud. Not true or maybe in certain areas, I experienced some of the most pleasant and accommodating people at Couples Negril. My wife and I really like this place and it was the first place she actually said she wants to come back all the time…Finally I found a place she loves to go back to lol. Off to the review. Property : We stayed in building 7, room 7203 view was spectacular and well kept . Its an older hotel but the condition is great, and is one of the best I have seen . I felt like I was in a tropical rain forest every morning looking at a garden and a opening that gave you a noce view of the ocean if you like nature this area was great .In the evening all the critters make nocturnal sounds there were crabs that came out at night ,frogs and a whole lot of other critters. We walked the property every morning looking at the other buildings and there is really not one area that is better than another all locations are great and offer a different view of the resort. Activities: The Couples Resorts include everything ,this is where we had a blast all the water sports and outings were included from a boat ride out to the reef for snorkelling where I was able to see Sea turtle, and eagle rays among other marine life. They go out twice a day ,if you want to go for night snorkelling there is a small fee per person. Tried water skiing for the first time and loved it . They offer so much at no extra cost even a Catamaran ride to 7 mile beach , they include drinks and music . When you arrive to the destination you can swim in crystal clear water and go into caves or take plunge into the ocean on a water slide that in on the catamaran and its all included how nice is that. Beaches are immaculate, and the calmest warm water I have ever seen. No rushing for beach chairs there are lots available, and this was the first time I saw beach chairs with a foam pad/floater that you can take in to the ocean and float around. Really nice idea and everyone used it. I read many comments about people bothering you on the beach ,this is far from what we experienced at The Couples Negril, go to the Dominican Republic and you will be harassed but not in Negril they stay near the water and are not allowed to come up to you. Restaurants , Ahhh the tasty Jamaican food and they have real hot sauce like Busha Browns Scotch Bonnet sauce yummm. Everything is good, So there really is not much more to say the food at couples is the best we have had at any resort in the Caribbean ,even Friday they serve lobster .Jerk Chicken and Jamaican Patties were always available at the Helicona beach restaurant amongst a nice menu of other things to choose from. One thing I must mention for the Otaheite restaurant ,there is a strict dress code.So men must have a collared polo or shirt its written but I didnt read it my bad, I had a nice T-shirt with dress pants but it was not good enough, but OMG they we're so accommodating they wanted to give me the menu and they would bring the food to me at another restaurant , I appreciated the offer and they were so sincere about it but I said its fine no worries. Alcoholic drinks are real no water down stuff and taste great . Gym: This is where I was a little disappointed, they had lots of equipment, I would start my workout a 6am but it was so hot in that room I had to leave, tried to work out twice but couldn't last. The AC seemed to be on a memory setting so you couldn't adjust it. I would suggest that management look at that and adjust the AC temperture. **We took an excursion to YS falls and Black River nice outing saw crocs and our guide even kissed an incredibly large one called Josephine. I cant say enough or write everything it would be too long but rest assured you cant go wrong with Couple Negril for quiet and a relaxing vacation. If the Issa Family's other couples resorts are the same im hooked for life! Couples thanks for making this vacation one of the best I have ever had with no extra expense or negative experiences.
#5 Royalton Negril Resort And Spa
#5 Royalton Negril Resort And Spa
Negril
Jamaica
27 reviews
Massive disappointment from a former regular.
I took my wife and son back to Royalton Negril because of our AMAZING time we had in 2019. Unfortunately, a lot has changed since our last stay. We got to the resort a little early (about 1:30 pm) and they told us the room was ready and to just have lunch while they check it out to make sure all is well. We pre-reserved a certain room and paid $110 USD to secure it. We waited 3 hours for them to tell us that we won't be getting the room we booked in advance and that we had to wait for the new rooms to be cleansed. Keep in mind that check-in is at 3:00 pm its now 4:30 pm. We waited another 1.5 hours and we finally got into the room but it was not the room we booked and we had to wait because the resort allowed the previous guests to stay until 3:00 pm (when I should be able to get the room). BTW: I was told I would get the $110 USD back and I never did. The room was nice. I was happy that it was still the same room type but the first thing we noticed was the wine fridge was running over 100 degrees HOT. I asked they to change it they never did. That night we put my son to bed, and we were excited to use the Jacuzzi tub on the terrace and really the only reason we booked this room only to find out that it was maybe 70-75 degrees and VERY dirty. We did not use it and called the Diamond Club to complain and they told me someone would be there in the AM to fix it. Someone came to clean it and told me the heaters do not work and have not for years. There is a sign above the jacuzzi that states Royalton Negril Jacuzzi Rules and Number 3 says “Jacuzzi Temperature is Maintained Between 102 & 104 degrees F.” This is not true (please see attached photo). The pool was cleaned once the whole trip and never exceeded 70-75 degrees. When the outside evening temperatures are warmer than the jacuzzi we could not go in it let alone that it was dirty most of the time. Why pay for a room with a Jacuzzi if it does not work in the first place? There was a VERY LARGE ADDED COST FOR THAT. The butler service is next to non-existent. We hardly saw them, and they only fill our ice bucket once in 8 days. We requested the fridges be filled with juice for our son and club soda for my wife and I. The fridges were filled ONCE in 8 days with club soda and NEVER with juice. The butlers made our reservations for dinners, but we told them 7:00 pm daily and some were 6:00 and other were 7:00 . They were very inconsistent and not what we are used to with the 4 times we've had butler service in Royalton. They have really gone downhill and literally do nothing but come and talk to you. Especially comparted to last year where they were AMAZING, and this year very lack luster. Hearing the David Martin was not long with Royalton clued me into why it was so bad. We used to get our requested cheese/fruit/crackers/white wine and soda daily after coming off the beach and that never happened once here even though we requested if from our butlers. We never had any of the kind of services we used to get from Royalton Butlers. On our last night I paid $300 for a private dinner with my wife and son for my wife's birthday and they made dinner on the pier which was beautiful but the service was slow and took over an hour just to get my son's pineapple juice. I went to the bar and got one for him faster. The food was completely over cooked and cold by the time it got to us. The lobster was tough and chewy and very cold and the steak I ordered rare was WELL DONE and ice cold. I did not even eat the food and we went to the buffet because it was just so bad. The birthday cake was nice and good though. Lastly, I ordered a very expensive bottle of wine (Grgich Estates $160 USD) on our last night and asked our butler to have a corkscrew in the room. The butler did not bring it and the wine on our last night on my wife's that I paid quite a bit of money for was never drank because we could not open it. They would not even refund it. I even got an email back from them after addressing my concerns and was accused of being a liar and made up my experience. I will never stay at a Royalton again and do my best to make sure everyone I know does not.

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