Negril

The beach here is the best in Jamaica. Staff and accommodations great. Speciality restaurants are good. At least this time they had a small tea spoon for my lamb at grill restaurant.In general the food went down from last year. No pig roast at beach party or sushi at pool dinner.

We stayed here for our 30th anniversary in the Diamond Club section and had a great time. Food and beverages were better than expected. The hotel is showing regular wear and tear due to the weather and salt water, but the grounds crews are constantly cleaning and fixing things. This did not bother us at all. We will definitely be back again with friends and family.

We loved our time at CSA! It is a resort where you can do nothing or do everything! We snorkeled, played tennis, pickleball, did yoga, swam, took a catamaran and swam in caves, we danced...and then we spent time in the beach reading and taking in the sun! Shout out to the entertainment directors, Renaldo, Kayla and Shanya, plus Natalee and Natalia! The staff were so kind and giving. Special shout out to Ultimates heart! Love your love of the animals!

It's a disappointment. Sunset at the Palms shows 4.5 star reviews but this is 2 or 2.5 star resort the most. Don't expect much. Food in a restaurant - no selection, no ham, salami, no lemon, no lime, ….poor selection of food, some fruits but not looking good. Italian night had not have enough spaghetti or tomato sauce. Will not go back, and I think this is my last time to go to Jamaica. Beach is nice but small and not for swimming or snorkeling, just for floating in a 4ft deep water the max. Towels were not changed every day in a room.

I checked in April 1, 2024, after a extremely long bus ride. Was not greeted by the most pleasant until person until another lady took over and assisted me. I upgraded to the Azul section on the main floor suite 1011. They accommodated me with the room I wanted which was nice. No water or welcome drink provided but when I was checking out, someone was checking in and she was welcomed with a bottle of water. Not a big deal just noticed. Room was very clean, beds were comfortable and air conditioned was really good. Flat screen smart tv, which I was able to connect my Netflix and Prime. Please be aware that there are no beach towels provided as stated on their website so bring one if you need. There is a shortage of water so you may not get clean towels everyday. The new pool was nice and clean however the steps leading down were extremely slipper any my son fell and bruised his leg badly. I also witnessed others falling and had to warn them. I suggest putting a sign as a beware or but something on the stairs. We had the all inclusive package and the food was decent most of the time, with different options to choose from. The people for the most part were very nice and welcoming however there are a few bad seeds, bartender rolling her eyes when asking for a drink, almost like they hated being there, no smiles and almost rude like you were disturbing them. The resort was clean and well kept, a few things that needed to be updated but not bad for a three star. I would definitely recommend this place if you are just looking for relaxion. If you want to party then go to the beach. The only downfall is a lack of sun shade and umbrellas at the sister resort Legends. Crammed in lounge chairs on a very small beach. If you are a snorkeler like me you have to go to the reef because I didn't see anything off the beach. We paid $50 US each to take us out in a glass bottom boat that you can find off the beach. Don't waste your money on expensive trips, I was able to see a sea turtle and Manta ray among a lot of other beautiful fish. Overall I would come back and would recommend.

We are excited and looking forward to going to the resort being that it was new and had some interesting features like swim out rooms which we had booked. Unfortunately, when we arrived, they tried booking us in a non- swim out room and when we advised them of our booking, they said they didn't have any available and had overbooked the rooms. We were booked in a standard room, which was considerably less money than what we had paid for the room we should've been in. They did offer us some other options and did settle on spa treatments however never did really recoup our full $800 unfortunately. More confusing part was it certainly appeared that there was a lot of empty swim up rooms on the side we were on. We got the feeling that maybe they were understaffed not overbooked as they were hiring new staff throughout the week. This also became apparent at some restaurants as we found out that some restaurants close one day a week and also some had very slow service. One night it took us almost 3 hours to have our complete meal which resulted in missing one of the evening shows. There are some good things about the resorts like excellent staff for things like exercises and poolside games. They were very entertaining and fun. The evening shows were well done with talented people performing. Overall, the food was excellent, and the staff were very friendly and tried to be helpful. The rooms are very nice with excellent views. It is a very large resort and is continuing to expand with the casino so once it's up and running fully, I'm not sure what things would be like there if it was truly busy. It was not busy at all the week we were there yet they seem to struggle with some things. Although there is a adult only section there is also a section for families so if you truly want an adult only experience, this may not be the place for you.

I would rate this hotel as a 3 stars and there is no service