Punta Cana

The hotel was clean and beautifully decorated for Christmas Staff was very attentive. I would like to mention a few staff members who excelled In their positions. Wesley at the towel hut, Michael who was very attentive to our needs while on the beach. We will definitely recommend this resort to friends and family

I would never offer 5 stars (or only rare) and Majestic is a solid 4.5 meeting our needs in nearly every way. We are in our 50s, travel as a couple and enjoy a mostly peaceful experience - we have stayed Elegance before and also enjoyed but Mirage was a notable step up. Our swim up suite was a dream - once you do swim up you never go back. Clean comfortable and spacious. Weather is a dream. Food is about as good as you can get at a resort - the seaside restaurant was really best with beach viewing and solid buffets through the day (breakfast especially good) and a fun dinner menu. Our butler Cesar made our stay completely uncomplicated. There was a nice vibe in the pool - people drinking and laughing, but nothing getting “spring break” like. High recommend!

The hotel itself is a good size, the beach was great, the rooms kept very clean and good amenities. But I feel like the people always make the trip better. Would like to shout out Jeremy and Cesarino at Mixology bar because they took great care of me and my friends and we ended up connecting with them very well. They are the people that we enjoyed the most working there. Thank you to them.

We visited the Riu Palace Macao complex (adults only) for two weeks (starting end of March, 2026). This resort was recently renovated. Our room was located on the 3rd floor. We had a king size bed which we found comfortable. There is a fan above the bed that was appreciated. The air conditioning worked well. The curtains of the patio door are opaque. On our balcony there were two adjustable chairs, a small table and a dryer rack affixed to the wall. The balconies have a cement wall (approx. 6.5 feet) that give you privacy with your neighbors. Our room service was excellent. We had our small refrigerator stocked daily with water, beers and a variety of soft drinks. There are also 4 bottles of alcoholic drinks with a serving size dispenser (Gin, Vodka, Rum, Whiskey). In the bathroom there are two sinks and a large walk-in shower (shower massage removable & head or rain forest). In the wardrobe you have several hangers (22) and a free digital box. Also, there are two dressing gowns, ironing board and iron (no umbrella). The Wi-fi is free (up to 4 devices) and worked very well. There is a very good & large variety of food at all the places we ate (buffet and À La Carte restaurants). For À La Carte restaurants no need to book in advance, if it is full, they give you a *puck* (and a estimated wait time) that lights up and vibrates when your table is available. After your meal or during the day/evening, there is the Cappuccino which serves a good variety of coffees, herbal teas, sandwiches and pastries style desserts.... The service at the bars was very good. There are waiters who walk the beach to serve you drinks. The 3 pools were clean as well as the bathrooms. For the beach, it is beautiful and there are sun loungers, no need to reserve. There are no palapas but many palm trees that give you shade if you wish. About 150 feet from the ocean, you have an interlock sidewalk that runs from the Riu Palace Bavaro to the Riu Palace Punta Cana (covering all 4 Riu Resorts (including Bambu/Macao). The location of the Riu Palace Macao is ideal for beach walkers, you can walk East or West for very long distances. A nice new innovation: there is a metal rack for the plastic glasses that was installed on the garbage containers near the pool area. This helps not to see plastic glasses laying around the pool area. The new gym & Spa building faces the lobby of the hotel. Everything is very nice and new there. Most guests are from the United States, Europe and Canada. This hotel is quiet and there is no loud music at night. The average age of visitors is 60 . All the hotel staff is friendly, smiling and helpful from your arrival to your departure. My wife and I will be returning to this resort as our 17th stay was again excellent & relaxing!

Excellent! Very clean, friendly staff, great food, and beach is fantastic. Melvin was a great butler and the server girls (Maxima, Sonta, and OnGelina at the Club Elegance are so much fun. Amazing trip 10/10

Loved this resort! Very clean, staff were all friendly, beaches and pools were perfect! Food was plentiful and could always find something delicious to eat and any of the two buffets. Definitely will be back and hopefully longer next time.

The beach was amazing, the grounds were beautiful and most of the staff was friendly. The food was OK, the buffet had nice choices, the steak house and teppanyaki were excellent, however the Italian and Seaside restaurants were disappointing. The room service was extremely slow, at times taking 2 hours to receive it. Our Butler, Jesus, made our trip a memorable one, he was an amazing person !!

While the resort grounds, beach access, pools, and bar service were satisfactory, the guestroom condition was outdated and poorly maintained, falling well below expectations for a premium 5-star, family-friendly resort. The combination of unresolved room maintenance issues and concerns around food quality, sanitation, and hygiene significantly detracted from our stay, making the experience stressful and disappointing, particularly while traveling with a 4-year-old child. Key issues experienced during our stay: 1. Non-functional air conditioning made our stay horrible, especially with 29 - 31 degrees C at night. The prolonged heat and sweating caused significant discomfort, especially for our 4-year-old child. 2. Faulty toilet: The toilet produced a constant water-dripping noise throughout the night, further disrupting sleep, particularly problematic given the lack of air conditioning. 3. Unclean in-room jacuzzi and dirty washroom upon arrival 4. Unsanitary coffee machine: The in-room coffee machine was dirty and showed signs of rust, raising concerns about cleanliness, hygiene, and room readiness. 5. The buffet offered a wide variety of dishes, but cross-contamination is a significant concern. There weren't enough serving spoons and spatulas, leading to customers reusing the same utensils for multiple dishes. Additionally, the dishes were not properly labeled. The live grill, which is used as an omelette station in the morning and a meat station for lunch and dinner, was dirty and had grease buildup. 6. The kids' club is a joke. The caregivers are teenagers who can't communicate in English; instead, they keep yelling at the kids in Spanish. When I went to drop my child off, I hesitated after seeing the poor condition of the place and the kids there. I noticed a couple of kids crying, but the caregivers didn't bother to check on them. Some of the earlier reviews on Google and TripAdvisor mention that the kids' club is a breeding ground for hand, foot, and mouth disease and other contagious infections due to sanitation issues.

My husband and I stayed for 7 nights at the Palmar Beach resort. We spent 2 of our days on excursions, but spent the remaining 6 days lounging in the sun. First, I would like to say that ALL of the staff were exceptionally kind, helpful, and happy people. They bent over backwards to make sure you felt at home and that every detail of your stay was going well. There was always someone close by ready to take your drink order or bring towels to cover the sun bed in the beach palapa! The wait staff in the buffet were upbeat, smiling and ready with a joke. George was our favourite waiter at the a la carte restaurants. Natalie gave us a tour of the spa on the 3rd floor where we decide to sign up for a couples massage preceded by hydrotherapy. Isabell gave such a relaxing massage treatment! We couldn't have asked for better!!! Thank you to all of them

A good family hotel. One of the best I've stayed at in Punta Cana and have been going for 30 years. Couples looking for a quieter more romantic stay should stay next door at the Secrets Royal Beach. Good food & service at the ala carte restaurants, The general buffet was not terrific. Meat all overcooked and dried out. Generally, the restaurants are too small for the size of the resort resulting in lineups and long waits if you go for a later dinner. Reservations are not possible unless you are a "Preferred" guest and tip your concierge. Staff are well trained and very friendly. Always looking to help. Very friendly. The rooms can be musty which is common in the Caribbean. Building 4 (ground floor) can be very noisy in the morning with people going early to the buffet.