Punta Cana

We're a family of 9 and we went on vacation together. The resort catered to all our needs. With 3 kids aged 5,8,9. This place had it all, pools, kids hang out, water part( big one). Lazy river for the rest of us ( awsome). Let's not forget the food...wow all good from buffet to a la cart. Very friendly and helpful staff.

From the moment we arrived at the resort everyone was helpful and made check in so easy. The grounds of the resort were always beautiful and tidy, beautiful pools for whatever mood or activity you're interested in as well as a fun waterpark! Gorgeous white sand beach and turquoise water for swimming. The room was spacious and had all the amenities we needed, housekeeping was great, same with room service. The staff were all so friendly and fun and actually get to know you a bit while you're there. The food was quite good at the buffet and even better at the à la cart restaurants, and it was great not to have to make reservations. We took our kids ages 11 and 14 and they had a great time and were always busy. Honestly the trip couldn't have been better for us.

Beautiful resort, extremely clean and maintained. Lazy river/water park kept our children busy all week. Great area of beach to swim( no seaweed at this time) Italian restaurant and sushi amazing. Buffets mediocre. Live music in evenings great. Very family oriented great for our boys of 10 and 13.

The rooms were comfortable and clean. I room was made every day with fresh towels… The service on all areas was very good. Pool was great, and nice beach.

We had a great week. The swim up room was wonderful, other than the bridge construction outside of our room. The pool area was beautiful and the bar staff were great. The a la carte restaurants were just ok. Steak was the best but the rest were just ok. Staff was ok but nothing that great. There were very few people who understood and spoke English on the resort. The kids water park area was nice for 1-7 year olds. Overall a good.

Great experience, we will be back again in the future!

I don't have the most experience in Punta Cana or with resorts in general, but overall I thought there was a lot to like about the Royalton Bavaro. The property was pretty enough for me with lots to do and nothing really too far of a walk away. The beach was incredible and definitely lived up to expectations. The staff seemed fine and there's definitely a few workers that really do a great job there. There were however issues such as 1) our room taking much longer than expected to be ready to "fully check in" the first day, 2) our room being occupied by someone else when we walked in, forcing us to have to wait for a second check in, 3) not getting our meal in one of the a la carte restaurants - seriously, I think they forgot about us completely and we ended up leaving after almost 2 hours. We also paid for Diamon Club and although having a butler sounds fancy, it ended up feeling like more of a hassle than a convenience for us. And that's not to say the butler didn't do a good job or anything, I just feel they're probably spread thin over many rooms and then they become the bottleneck in accomplishing a lot of things that I normally wouldn't have problems with at other resorts. None of the issues mentioned above ruined our stay or anything, I just feel like there's some easy things they could work on to make the experience better for the customer. They have a good property in a great location, along with some added extras I'm not used to seeing on other resorts so all in all we had a great time.

While the resort grounds, beach access, pools, and bar service were satisfactory, the guestroom condition was outdated and poorly maintained, falling well below expectations for a premium 5-star, family-friendly resort. The combination of unresolved room maintenance issues and concerns around food quality, sanitation, and hygiene significantly detracted from our stay, making the experience stressful and disappointing, particularly while traveling with a 4-year-old child. Key issues experienced during our stay: 1. Non-functional air conditioning made our stay horrible, especially with 29 - 31 degrees C at night. The prolonged heat and sweating caused significant discomfort, especially for our 4-year-old child. 2. Faulty toilet: The toilet produced a constant water-dripping noise throughout the night, further disrupting sleep, particularly problematic given the lack of air conditioning. 3. Unclean in-room jacuzzi and dirty washroom upon arrival 4. Unsanitary coffee machine: The in-room coffee machine was dirty and showed signs of rust, raising concerns about cleanliness, hygiene, and room readiness. 5. The buffet offered a wide variety of dishes, but cross-contamination is a significant concern. There weren't enough serving spoons and spatulas, leading to customers reusing the same utensils for multiple dishes. Additionally, the dishes were not properly labeled. The live grill, which is used as an omelette station in the morning and a meat station for lunch and dinner, was dirty and had grease buildup. 6. The kids' club is a joke. The caregivers are teenagers who can't communicate in English; instead, they keep yelling at the kids in Spanish. When I went to drop my child off, I hesitated after seeing the poor condition of the place and the kids there. I noticed a couple of kids crying, but the caregivers didn't bother to check on them. Some of the earlier reviews on Google and TripAdvisor mention that the kids' club is a breeding ground for hand, foot, and mouth disease and other contagious infections due to sanitation issues.

My husband and I stayed for 7 nights at the Palmar Beach resort. We spent 2 of our days on excursions, but spent the remaining 6 days lounging in the sun. First, I would like to say that ALL of the staff were exceptionally kind, helpful, and happy people. They bent over backwards to make sure you felt at home and that every detail of your stay was going well. There was always someone close by ready to take your drink order or bring towels to cover the sun bed in the beach palapa! The wait staff in the buffet were upbeat, smiling and ready with a joke. George was our favourite waiter at the a la carte restaurants. Natalie gave us a tour of the spa on the 3rd floor where we decide to sign up for a couples massage preceded by hydrotherapy. Isabell gave such a relaxing massage treatment! We couldn't have asked for better!!! Thank you to all of them

Overall positive, I would go back but like anything has some small improvements that would make a difference. It needs TLC in the resort itself, tiles are loose on the floor and coming off the pool. Items are coming off the wall In the rooms. Food quality was good lots of options, employees overall were pleasant, a few could smile more and be little more welcoming but the main staff was pleasant as mentioned.