Punta Cana

Arrived to a friendly reception, easy check innwith a drink and butler service for bags. First room had issues, tub didn't hold water for baths, shower door stuck on tile floor making almost impossible to open properly, flickers lights, sharp tile....not impressed. Switched rooms next day and found warped/sharp shoer drain and tub that didn't hold water. Switch to a 3rd room and finally fine. Lost several hours of our trip dealing with all this and the potential hazards with a 5 year old was not my idea of a top rated resort. The food was awesome. Pools were great. Staff amazing. Lots to do if active or relaxing. Kids club and water park were used and were a blast for my 5 year old. Beach was nice but too windy to swim at. Lots of weddings so lots of late night music and boisterous people coming back to rooms late. Building a resort next door so be prepared for that for the next year. Was overall a good trip but we will not be back.

We had an amazing time at the Majestic Mirage! The rooms were spacious, the staff friendly and helpful, food and drink options were plentiful and delicious, pools and oceanfront well-maintained....truly an excellent time. Would highly recommend this resort to anyone looking to travel to Punta Cana.

The experience we had was fabulous. Rooms were clean and spacious. The grounds were beautiful. The food was great with lots of options. Would have liked to try more restaurants but that was our fault. All around great stay and would recommend it to anyone.

We were specifically looking for a luxury all inclusive resort. While this hotel promises a five star experience, it was more of a four star experience. The staff are lovely and, for the most part, warm. The resort was quiet which is what we wanted. It just didn't offer the experience of the five star stay we were looking for.

Our personal experience was strong overall and we had a good time. I wouldn't however be likely to visit this resort again. Standard room was small, bathroom is tiny. A/C was great though! Would look closer at Diamond club room upgrade if visiting in future. Beach/ocean had a lot of seaweed and was not comfortably swimmable due to winds and high waves. Pools were generally well maintained. Playing the towel game is required as there is a very limited number umbrellas. Afterhours options are non-existent..Sport bar turns in to a tiny club with ridiculously loud music..like 20min = hearing damage loud. WARNING -Strong Travel Membership sales component! Sneaky tactics used with pressured sales pitches. Do not say 'yes' or put your name/info on anything after leaving the front desk, this includes the 'concierge' at your room complex ground floor.. unless you want a sales agent to sit for breakfast with you and your SO to waste 90-120min of your vacation attempting to sell you a $20grand USD travel membership with a 13% interest rate on the portion you finance after paying the required $8000 amount to your CC on the spot. They do give you a $100 voucher for spa or excursion to sit through the torture and say NO at the end tho.. so.. yeah we used that voucher for a very fun happy hour booze cruise LOL.

We recently stayed at this resort and wanted to share our experience to help others make an informed decision. Positives: The beach is absolutely incredible—hands down the highlight of our trip. We never had to fight for loungers, and the beach service was constant, fast, and incredibly friendly. The staff overall were lovely, especially the servers and bartenders who consistently made us feel welcome. The nighttime entertainment exceeded expectations, with “The Greatest Showman” night being a standout. Breakfast at the Oceanside restaurant became our favorite part of each day—the combination of great food, attentive service, and a beautiful view was just perfect. A special mention to our butler, Adonis, who was always available and responsive throughout our stay. Negatives: Unfortunately, the room experience was a major disappointment. The furniture was in terrible shape—falling apart to the point where we couldn't use any of the four drawers in the cabinet because they were stuck shut. The shower barely worked, had mould, and the bathroom door had visible urine stains. We had a humidifier in the room that filled up every 4 hours and beeped loudly, waking us up nightly. To make matters worse, we discovered bed bugs on the second last night. After sending a video to our butler, the room was fumigated while our belongings were still inside, leaving everything with a horrible chemical smell. We had paid nearly $2,000 to upgrade to Diamond Club expecting premium service and amenities, especially based on our previous positive experience with Diamond Club at Royalton Riviera Cancun. However, here it meant very little. When we asked the Diamond Club concierge whether our room was actually part of Diamond Club, we were told that the manager decides what rooms are designated as Diamond Club—there are no specific Diamond Club rooms. Our room was clearly not an upgrade in any way, and it was disappointing to learn that this status seems arbitrarily assigned. The room (in Building 18) was run-down and definitely not worth the upgrade cost. Furthermore, the Diamond Club pool and beach areas were not monitored or exclusive—any guest could use them freely. The same applied to the Oceanside breakfast. Essentially, the only “perk” we received for our upgrade was a butler who handled our dinner reservations. Bottom Line: While the beach, entertainment, and service from staff were excellent, the poor room conditions, bed bug issue, and underwhelming Diamond Club experience left us very disappointed. We would not recommend this resort and, unfortunately, we would not return.

I stayed at the Fantasia with my family. (I was a single traveler who met my parents and brother and his family). The resort was good considering we were traveling with small children, but I would not return unless I was with children. The resort was generally nice and taken care of but was outdated and rundown in some places. My parents' room and my room each separately had a leak in our ceilings. I went to the front desk to ask for maintenance and then called again hours later when it still wasn't fixed. The cleaning staff came and saw the trash can filling with water and called (in Spanish) to ask for help. Only then did they show up to fix it. My back, sliding door was broken but I didn't bother asking for Maintenance because I knew it would fall on deaf ears. The entertainment was average. Not better or worse than I have experienced at other resorts. Drinks were delicious and strong. One bartender was rude and purposely overlooked me. Eventually I learned that if I had my tip showing in my hand when I waited, I was given quicker service. The food wasn't superb, but not bad enough that I wouldn't return because of it. The biggest problem I found, which is not a problem exclusive to this resort, is the language barrier. A very very large majority of the guests were Spanish speaking so the staff and especially entertainment crew didn't even bother trying to speak English. Games by the pool were completely in Spanish. Lastly, I arrived at night, 30 minutes before the buffet was closing so the front desk told me to leave my suitcase with the bellboys and go to eat. When I opened my suitcase, I found jewellery (some bracelets, a necklace, a jewellery bag and a lip gloss) that didn't belong to me. I returned the items to the front desk but was bothered that no one was watching my bag and things could have been stolen. Good, almost great, but not excellent. I have had better experiences at other resorts.

The Aquamarine side we stayed at needs some refurbishments. Doors on rooms, paint overall. New lobby furniture, more umbrellas at the pool and beach. The food at this buffet was mediocre. We couldn't eat at the main buffet as the sewer smell was not good. The staff was great. The AC in the room worked. Maybe don't put a window in the shower...The Japanese and the sports bar had great food. This is the adults side, but that only means they have to be 18... not exactly grown up

Barcelo Resorts is a big name and one my family and I have chosen many times and in several countries but it fell short here. Starting with the availability to book an a la carte restaurants - you are given 3 for your stay. We attempted to book immediately after checking in.For our 7 night stay we had almost no options available. Several booked fully and remaining with only after 930pm available. Resort staff excludung house keepinng although not rude far from helpful warm or kind. I understand English is not a first spoken language but you are working at a large tourist chain and simple phrases should easily be understood. In respects to housekeeping extremely polite and friendly albeit still no English. I cannot hold the resort at fault for the fact that it rained for 7 days but if there is this much rain, activities that get the guest excited and upbeat should be encouraged bingo, crazy games or even silly dance lessons something. Beach was nice and well maintained pools as well maintained and cleaned. First time I've ever seen a water test done

Definitely 10/10 Very accommodating resort! We loved everything about this resort from the reception desk ( greeted with a cocktail