Punta Cana

The hotel was clean and beautifully decorated for Christmas Staff was very attentive. I would like to mention a few staff members who excelled In their positions. Wesley at the towel hut, Michael who was very attentive to our needs while on the beach. We will definitely recommend this resort to friends and family

I would never offer 5 stars (or only rare) and Majestic is a solid 4.5 meeting our needs in nearly every way. We are in our 50s, travel as a couple and enjoy a mostly peaceful experience - we have stayed Elegance before and also enjoyed but Mirage was a notable step up. Our swim up suite was a dream - once you do swim up you never go back. Clean comfortable and spacious. Weather is a dream. Food is about as good as you can get at a resort - the seaside restaurant was really best with beach viewing and solid buffets through the day (breakfast especially good) and a fun dinner menu. Our butler Cesar made our stay completely uncomplicated. There was a nice vibe in the pool - people drinking and laughing, but nothing getting “spring break” like. High recommend!

The hotel itself is a good size, the beach was great, the rooms kept very clean and good amenities. But I feel like the people always make the trip better. Would like to shout out Jeremy and Cesarino at Mixology bar because they took great care of me and my friends and we ended up connecting with them very well. They are the people that we enjoyed the most working there. Thank you to them.

Stayed at the Ambar - great location and close to beach and restaurants. Overall enjoyed the great weather (late February). Mostly poor staff "attitudes" - bothered to do their jobs - not very proactive. Food seemed to be the same options over 10 days.

Excellent! Very clean, friendly staff, great food, and beach is fantastic. Melvin was a great butler and the server girls (Maxima, Sonta, and OnGelina at the Club Elegance are so much fun. Amazing trip 10/10

Check in was frustrating because we returned to the desk at 3pm and were told our room wasn't ready and come back in 20 mins so we did and it still wasn't ready we had to wait 25 more minutes. We had just travelled all day and we were hot and tired. The hotel grounds were nice, pool was clean other than the people smoking in it. The beach was nice but crowded, there was no seaweed. The shower drain did not drain well and we were always ankle deep in water. Service at the buffets was very inconsistent, sometimes we would get water and coffee right away other times we wouldn't get it until we were almost done eating. We were seated under a leaking air conditioner vent twice, getting splashed on and wet while eating. The food was overcooked and dry and often not labelled or mislabeled.

Loved this resort! Very clean, staff were all friendly, beaches and pools were perfect! Food was plentiful and could always find something delicious to eat and any of the two buffets. Definitely will be back and hopefully longer next time.

Sheila M wrote a review Today St. Catharines, Canada1 contribution A critical review This was our 2nd stay at this resort; we went with our whole family in January of 2025 as well. Each visit my husband and I have taken Diamond Club and our children, their spouses and grandchildren were NOT diamond club. We took diamond club so that we could book dinners each night at 6pm as all of our grandchildren are under 2 and they go to bed at 7pm. We like a served sit down dinner together and that is our primary reason for going to an all inclusive with nice restaurants. This vist in March of 2026 check in was VERY SLOW for diamond club. We did not get our room till 5pm and we arrived around 1:30 pm. We also ended up walking to the diamond club lounge with our luggage as the shuttle was so slow. The toilet was broken in our diamond club room and fell forward when you sat on it. The shower heads were mostly blocked and went every which way when you turned them on. The hand held shower heads would not stay up when you pushed it up the bar it was on. Previously in Jan of 2025 we had used the Royalton APP to book our dinners 3 days in advance for 6pm but this time we had to use the butler to do that and he was ONLY able to confirm at 5:15 pm where we were going that night and this time we were only 4 adults and One 1 year old —last time we were 8 adults and three one year olds and we were able to book 3 nights in advance. Also our Butler “jesus” kept booking us for 7 pm and we repeatedly told him that we needed 6pm as the baby had to go to bed by 7pm. One night he booked 8 people and 2 infants—NO IDEA how we multiplied that quickly. We did breakfast at the main spot and they wouldn't let us sit outside until 7 am and then the next morning they said 7:20am. Just nice to sit outside as we have had a LOT of snowy weather this year. The Lazy River is fantastic and one of the primary reasons we returned; it is shaded and also very private as it is surrounded by trees. Last year the resort had floats you could use; double and singles. This year the resort had none and we were not expecting that so didn't bring our own. People gave us some as they were going home. The Gym needs some upgrading. IT IS KEPT TOO HOT>. they need to turn the airconditioning down a couple of degrees and get some fans in there. Also the treadmills and ellipticals don't have fans on them—need upgrading. If you go upstairs in the gym to do your workout the Hotel Wifi doesn't work upstairs. Downstairs they only have 2-5lbs, 2-10lbs and 2-15lbs. dumbbells. They need more and some 12lbs and 17 1lbs would be great. The gym is extremely busy in the morning. 12 noon seemed to be a good time to go so you could get a treadmill and some dumbbells. But TOO HOT in the Gym! They have music everynight in the main rotunda. At 8pm there is a kids show. 9pm there is the main show. I think it would be nice if they had a separate adult area with a piano bar and someone playing the piano so we didn't have to watch the kids show —watching one more “chicken dance” is Too much! The coffee shop is FANTASTIC; great coffee and ice cream and snacks. We enjoyed all of the restaurants. Our favourites were the Rio, and the Hunter. The Teppenakki show is well done. We didn't do the à la carte Japenese this time because it is very loud when they do the Teppanakki show and we didn't want to do it to the baby twice. Bring towel BANDS to keep your chair —we wanted the shade spots with the baby. We are going to try the Royalton Negril next time —hope the restaurant bookings IMPROVE there!

While the resort grounds, beach access, pools, and bar service were satisfactory, the guestroom condition was outdated and poorly maintained, falling well below expectations for a premium 5-star, family-friendly resort. The combination of unresolved room maintenance issues and concerns around food quality, sanitation, and hygiene significantly detracted from our stay, making the experience stressful and disappointing, particularly while traveling with a 4-year-old child. Key issues experienced during our stay: 1. Non-functional air conditioning made our stay horrible, especially with 29 - 31 degrees C at night. The prolonged heat and sweating caused significant discomfort, especially for our 4-year-old child. 2. Faulty toilet: The toilet produced a constant water-dripping noise throughout the night, further disrupting sleep, particularly problematic given the lack of air conditioning. 3. Unclean in-room jacuzzi and dirty washroom upon arrival 4. Unsanitary coffee machine: The in-room coffee machine was dirty and showed signs of rust, raising concerns about cleanliness, hygiene, and room readiness. 5. The buffet offered a wide variety of dishes, but cross-contamination is a significant concern. There weren't enough serving spoons and spatulas, leading to customers reusing the same utensils for multiple dishes. Additionally, the dishes were not properly labeled. The live grill, which is used as an omelette station in the morning and a meat station for lunch and dinner, was dirty and had grease buildup. 6. The kids' club is a joke. The caregivers are teenagers who can't communicate in English; instead, they keep yelling at the kids in Spanish. When I went to drop my child off, I hesitated after seeing the poor condition of the place and the kids there. I noticed a couple of kids crying, but the caregivers didn't bother to check on them. Some of the earlier reviews on Google and TripAdvisor mention that the kids' club is a breeding ground for hand, foot, and mouth disease and other contagious infections due to sanitation issues.

My husband and I stayed for 7 nights at the Palmar Beach resort. We spent 2 of our days on excursions, but spent the remaining 6 days lounging in the sun. First, I would like to say that ALL of the staff were exceptionally kind, helpful, and happy people. They bent over backwards to make sure you felt at home and that every detail of your stay was going well. There was always someone close by ready to take your drink order or bring towels to cover the sun bed in the beach palapa! The wait staff in the buffet were upbeat, smiling and ready with a joke. George was our favourite waiter at the a la carte restaurants. Natalie gave us a tour of the spa on the 3rd floor where we decide to sign up for a couples massage preceded by hydrotherapy. Isabell gave such a relaxing massage treatment! We couldn't have asked for better!!! Thank you to all of them