Punta Cana

It was very clean and lots of pools. Beach was lovely and clean as well. Lots of food options and they were all yummy! All staff were extremely friendly and kind. Beautiful layout and rooms were nice as well. We didnt go with kids but talked about bringing ours back. They had some fun areas that kids would enjoy and a family that used the kids club said it was awesome.

We had an amazing time at the Majestic Mirage! The rooms were spacious, the staff friendly and helpful, food and drink options were plentiful and delicious, pools and oceanfront well-maintained....truly an excellent time. Would highly recommend this resort to anyone looking to travel to Punta Cana.

Our first impressions were not good! Our check in was with people on the desk who clearly did not want to be there. You should have people with good English on the desk. It took us talking to several people before we got the right wifi information. Our room only had 2 plugs and we had 2 laptops. We asked 3 or 4 people if we could get a power bar, as I am a travel agent and I was working while on vacation. We were told that they didn't have any. We found a nice young man on one of the desks and he said that we would have one in our room before we got back to our room. And we did. Luxury to me means have the choice of multiple wines, not just red, white and rose. We had a heck of a time trying to get a glass of red wine that was not chilled. Again, customer facing people should be able to speak English. The worst experience was in the Sports Bar where the waitress came to our table and said "What ya want?" Told her we wanted red wine not chilled, she came back with 2 cold glasses of red wine. My husband told her we wanted wine that was not chilled and he even had the translation on his phone. She came back with one glass of wine. We told her that we each wanted a glass not chilled; she picked up my glass put it on her tray and slammed it on the counter. We had put a food order in, but after that initial reaction we left. As for the Main buffet, definitely not luxury. The chairs are all stained, as were the table cloths and food food stains on the wall. Some of the tables and chairs were in rough shape. We had to switch out chairs a couple of times as the chairs were falling apart. On the flip side, there were definitely some very nice staff and the majority of the Specialty Dining restaurants were good. If I have clients wanting to book this property, I would tell them not to expect a "luxury" experience.

We loved our stay at Dreams Onyx! Great pools, water park, and amazing beach. Friendly and attentive staff. The rooms were fantastic and the swim out room that we got was well worth the money. The food was great (for resort food). There is always something good to eat. We tend to stick to simple foods like pasta as it's cooked in front of us. We also avoid salads, sushi, seafood, etc to try and avoid any chance of getting sick...so far this has worked for us. There are a bunch of a la carte restaurants and all were great. Our favorite was the steak at the French restaurant. Delicious! The room had a dry drain smell in the bathroom. We told them an guy was at our door within 20 min to flush the drains and that took care of it. Our only complaint is that they use very strong fragrances. The room cleaner is very strong, we had to ask that they not use it (which they did and it was never an issue again). The main lobby and both preferred lounges were pumped extremely strong fragrances. Visualize a perfume department in a store then multiply by 10. My wife has a fragrance sensitivity and couldn't go into any of those rooms. I was fine in them but I also found that the smell was overwhelming and didn't like spending any more time in the rooms than necessary. I only mention this so someone else with a fragrance sensitivity is prepared for this. Let me be clear, this is only an issue in 3 rooms and we will definitely go back. It's not a deal breaker. Just hold your breath and scoot through the lobby if you don't like strong smells.

Staff were all very friendly and accommodating. We enjoyed the food, the buffet had a lot of variety and the specialty restaurants were good. We didn't have any problems getting restaurant reservations. The beds in the room where comfortable and clean. The drinks were flowing and good quality. Draught beer only.

We went as an extended family with our 3 adult children and their spouses and our 3 grandsons who were 3months, 6months and 18 months in age. We all thought the resort was excellent. There is a BRAND new play ground for children, not a scratch on it, with brand new astro turf underneath. There is a FANTASTIC lazy river and it has a 9 hole mini golf course around it; that they were putting new astro turf on when we arrived. We had a bit of difficulty getting a kettle which they needed to sterilize baby bottles but eventually they got it. We were in diamond so we had our butler make the dinner reservations for our group of 8 adults and 1 high chair—the 2 babies we took turns holding during dinner. We went to 1) Oceanside-our least favourite service was slow and meal seemed like it had sat a bit. 2) Grazie Italian the second night—service was Fantastic there, but the food was not the greatest—don't order the Lasagna unless you think you want meatloaf. My daughter's choice of chicken parm was a bit better. 3)Hunter steak house was THE BEST—great rib eye cooked medium like we like it—so pink and service was very good. 4) Tapenaki experience was fun and the meal was okay—the beef and chicken were overcooked and a bit tough but its more about the show than the meal there. 5) Brazilian restaurant was VERY Good —we were all nervous about this one as we had a bad experience with it in Mexico at another resort. 6). last night we did Japenese à la carte in the Tapenaki restaurant—service was very slow for this but the food was excellent and the sushi arrived at the end of the meal; which was a bit weird. We were happy that we had diamond club as then we had a Butler to book the restaurants as we needed to eat at 6pm so the 18 month old wouldn't fall asleep at the table on us without eating. Without the Butler I doubt we could have obtained 6pm for our group each night. The Buffet in the morning was excellent we typically were there from 7 am with our grandsons however I noticed there could be quite a long line up to get in if you didn't show up till 9am. I really enjoyed the coffee shop—open 7am -11pm each day and the cappuccinos were great and their ice cream too. We tended to sit near the lazy river during the day under a big covered canopy as the babies don't tolerate the sun —the servers came by and brought us our drinks and were all very friendly. For lunch I really enjoyed the Ocean restaurant as long as you got there right at 12:30 it was a magnificent buffet with french grilled fish and calamari. Other than using the Butler to book our restaurants we didn't use the Diamond club stuff as the rest of our group just were regular. None of the pools are heated but I like that as then you can cool off and the babies got used to it. We bought blow up floating pool things on amazon before we left so the grandsons each had one for the lazy river or pool. Most people seemed to bring flotation devices with them. I would go again, it is a very clean resort. The staff were friendly and not looking for tips at all. All the staff picked up whenever they saw something so the place was kept exceptionally clean for the volume of people that were there. There were alot of small children and extended family groups. I liked our room —we were in the Chairman's building and the rainwater shower heads and hand held shower head were great. Very big room and well appointed.

Excellent resort the only complaints/suggestions would be more shade on the beach and the volume of the music in the lobby in the evenings. Just turn it down a few notches so everyone doesn't have to hear bad karaoke.

I stayed at the Fantasia with my family. (I was a single traveler who met my parents and brother and his family). The resort was good considering we were traveling with small children, but I would not return unless I was with children. The resort was generally nice and taken care of but was outdated and rundown in some places. My parents' room and my room each separately had a leak in our ceilings. I went to the front desk to ask for maintenance and then called again hours later when it still wasn't fixed. The cleaning staff came and saw the trash can filling with water and called (in Spanish) to ask for help. Only then did they show up to fix it. My back, sliding door was broken but I didn't bother asking for Maintenance because I knew it would fall on deaf ears. The entertainment was average. Not better or worse than I have experienced at other resorts. Drinks were delicious and strong. One bartender was rude and purposely overlooked me. Eventually I learned that if I had my tip showing in my hand when I waited, I was given quicker service. The food wasn't superb, but not bad enough that I wouldn't return because of it. The biggest problem I found, which is not a problem exclusive to this resort, is the language barrier. A very very large majority of the guests were Spanish speaking so the staff and especially entertainment crew didn't even bother trying to speak English. Games by the pool were completely in Spanish. Lastly, I arrived at night, 30 minutes before the buffet was closing so the front desk told me to leave my suitcase with the bellboys and go to eat. When I opened my suitcase, I found jewellery (some bracelets, a necklace, a jewellery bag and a lip gloss) that didn't belong to me. I returned the items to the front desk but was bothered that no one was watching my bag and things could have been stolen. Good, almost great, but not excellent. I have had better experiences at other resorts.

We did not enjoy our stay at this resort. Although the beach was great, which is what we were looking for, the resort itself was not great. I would not consider this a 4.5 star resort. We were looking for small and quaint, which it was, and we appreciated the additional restaurant options at the neighboring family resort. However, the Punta Cana Princess itself was disappointing. the food was less than average, very creative with how many ways they could serve a hot dog. The buffet being outdoors was VERY HOT, meals were uncomfortable, and we worried about the quality of the cold foods due to the heat. I suffered the effects of something I ate there well after my return home. The rooms were run down, bathrooms very mildewy, and just seemed no clean. The towels smelled gross, were sometimes brownish, you could tell they did not use bleach on them and whatever they did use made them smell horrible. The 3rd floor rooms were very hot due to the high ceilings the air just could not keep the rooms cool, poor design. The pool was gross, we watched them put some sort of blue liquid into it in the morning and watched as they scrubbed the edges with some sort of cleaner that went into the water, after seeing this we didn't go near it. The staff was ok for the most part but felt service was very tip driven, if you tipped, they loved you, if you didn't, you were ignored. We tipped very well but felt put off that it was so expected. We would not come back to this resort, or any princess resort due to this experience.

We were very happy that we choose this resort. The food was excellent. From our room to the Beach to the lobby clean. They are very friendly and helpful. We would love to return to this resort.