Punta Cana

The hotel was clean and beautifully decorated for Christmas Staff was very attentive. I would like to mention a few staff members who excelled In their positions. Wesley at the towel hut, Michael who was very attentive to our needs while on the beach. We will definitely recommend this resort to friends and family

I would never offer 5 stars (or only rare) and Majestic is a solid 4.5 meeting our needs in nearly every way. We are in our 50s, travel as a couple and enjoy a mostly peaceful experience - we have stayed Elegance before and also enjoyed but Mirage was a notable step up. Our swim up suite was a dream - once you do swim up you never go back. Clean comfortable and spacious. Weather is a dream. Food is about as good as you can get at a resort - the seaside restaurant was really best with beach viewing and solid buffets through the day (breakfast especially good) and a fun dinner menu. Our butler Cesar made our stay completely uncomplicated. There was a nice vibe in the pool - people drinking and laughing, but nothing getting “spring break” like. High recommend!

The hotel itself is a good size, the beach was great, the rooms kept very clean and good amenities. But I feel like the people always make the trip better. Would like to shout out Jeremy and Cesarino at Mixology bar because they took great care of me and my friends and we ended up connecting with them very well. They are the people that we enjoyed the most working there. Thank you to them.

Staff are super friendly room was clean.

We travelled with kids 9,11 and 13. We stayed in a friends and family room in the newer villas towards the back of the resort where the old Naiboa hotel used to be. I was worried that this location would be very farm from the the beach, restaurants, main pool etc. but we actually loved the location and were glad we were staying here. It is very close to the splash parks and the waterpark. We preferred the pool and swim up bar in this area to the ones closer to the beach as well and spent the majority of our time in this area of the resort. The pool wait staff were wonderful here. It is a bit of a walk to the beach and main pool and food court but it never felt too far. There is a smaller food court in this area as well that we ate at often for lunch. The resort if very clean and beautiful. The gounds were immaculate. The beach and ocean are very good. My kids were able to swim in the ocean lots. There was a bit of seaweed in the water, didn't bother us, and the beach was clean. There were a few vendors on the beach - mostly the parasailing guys but a simple no and they left you alone and weren't bothersome. Our room had a king bed, a double bed and a pullout couch. It was very spacious and all beds were comfortable including the pullout. The room was very clean and the mini fridge was stocked well daily. The buffet was typical for an all inclusive. We missed having an omlette station at breakfast but there was lots of choices. We mostly ate lunch at the food courts because the kids didn't want to stop for lunch. The buffet had lots of variety for supper. We only tried the steakhouse, american country and zen for restaurants. All were good. Steakhouse and Zen were very busy with wait times to get in and long waits for food. Service lacked in these two places only because staff were so overun. American country was quick and one of my kids favourites. The bakeries and ice cream shop were also a favourite stop. We did a morning snorkel trip with ScubaCaribe right at the resort that was very family friendly. We saw lots of fish and then also went to the natural pool.

Check in was frustrating because we returned to the desk at 3pm and were told our room wasn't ready and come back in 20 mins so we did and it still wasn't ready we had to wait 25 more minutes. We had just travelled all day and we were hot and tired. The hotel grounds were nice, pool was clean other than the people smoking in it. The beach was nice but crowded, there was no seaweed. The shower drain did not drain well and we were always ankle deep in water. Service at the buffets was very inconsistent, sometimes we would get water and coffee right away other times we wouldn't get it until we were almost done eating. We were seated under a leaking air conditioner vent twice, getting splashed on and wet while eating. The food was overcooked and dry and often not labelled or mislabeled.

Loved this resort! Very clean, staff were all friendly, beaches and pools were perfect! Food was plentiful and could always find something delicious to eat and any of the two buffets. Definitely will be back and hopefully longer next time.

The beach was amazing, the grounds were beautiful and most of the staff was friendly. The food was OK, the buffet had nice choices, the steak house and teppanyaki were excellent, however the Italian and Seaside restaurants were disappointing. The room service was extremely slow, at times taking 2 hours to receive it. Our Butler, Jesus, made our trip a memorable one, he was an amazing person !!

While the resort grounds, beach access, pools, and bar service were satisfactory, the guestroom condition was outdated and poorly maintained, falling well below expectations for a premium 5-star, family-friendly resort. The combination of unresolved room maintenance issues and concerns around food quality, sanitation, and hygiene significantly detracted from our stay, making the experience stressful and disappointing, particularly while traveling with a 4-year-old child. Key issues experienced during our stay: 1. Non-functional air conditioning made our stay horrible, especially with 29 - 31 degrees C at night. The prolonged heat and sweating caused significant discomfort, especially for our 4-year-old child. 2. Faulty toilet: The toilet produced a constant water-dripping noise throughout the night, further disrupting sleep, particularly problematic given the lack of air conditioning. 3. Unclean in-room jacuzzi and dirty washroom upon arrival 4. Unsanitary coffee machine: The in-room coffee machine was dirty and showed signs of rust, raising concerns about cleanliness, hygiene, and room readiness. 5. The buffet offered a wide variety of dishes, but cross-contamination is a significant concern. There weren't enough serving spoons and spatulas, leading to customers reusing the same utensils for multiple dishes. Additionally, the dishes were not properly labeled. The live grill, which is used as an omelette station in the morning and a meat station for lunch and dinner, was dirty and had grease buildup. 6. The kids' club is a joke. The caregivers are teenagers who can't communicate in English; instead, they keep yelling at the kids in Spanish. When I went to drop my child off, I hesitated after seeing the poor condition of the place and the kids there. I noticed a couple of kids crying, but the caregivers didn't bother to check on them. Some of the earlier reviews on Google and TripAdvisor mention that the kids' club is a breeding ground for hand, foot, and mouth disease and other contagious infections due to sanitation issues.

My husband and I stayed for 7 nights at the Palmar Beach resort. We spent 2 of our days on excursions, but spent the remaining 6 days lounging in the sun. First, I would like to say that ALL of the staff were exceptionally kind, helpful, and happy people. They bent over backwards to make sure you felt at home and that every detail of your stay was going well. There was always someone close by ready to take your drink order or bring towels to cover the sun bed in the beach palapa! The wait staff in the buffet were upbeat, smiling and ready with a joke. George was our favourite waiter at the a la carte restaurants. Natalie gave us a tour of the spa on the 3rd floor where we decide to sign up for a couples massage preceded by hydrotherapy. Isabell gave such a relaxing massage treatment! We couldn't have asked for better!!! Thank you to all of them