Montego Bay

Where to begin. Upon arriving and filling this trip is to celebrate my 60th birthday we were accosted immediately asking for a breakfast meeting and to pay for an upgrade, this achieving went on for 3 days, despite clear rejection of the so called offers. We just wanted to relax. Upon checking in we had one request, brother and sister staying separately from my wife and I, two beds please and reasonably close together, can this be accommodated, yes, no problem. We get them to their room. One bed. Bad start. Our room is OK, the caulking is horrible, but nothing in recognition of my birthday..which I would have expected. Then, their air conditioning does not work in the kids room. This lasts 2 days. At night a technician comes to fix the air conditioning and I ask if it can be fixed, yes is the answer, ok. Also there is drywall dust everywhere, can that be cleaned up (obviously) and again yes. Next day comes. Our kids are roasting, the ac is not fixed, drywall dust not repaired. Then the power is out. I go to the front desk as now we have no choice but to move our kids/young adults to another room. I ask to speak to the manager, not an option, this needs to be dealt with without speaking to the manager?? So they move them to another rom in our block far away from us. I was told perhaps the issue was I asked rooms to be close together hence this issue (that makes zero sense). We paid and attended several excursions and they were good, the highlight of the trip, the service at the resort was the lowlight. Then as the vacation is coming to an end, we are now far from our kids and we forget to tip the housekeeping. My son showers and finds obvious blood on the towel in a 'clean' towel. Then I find a hotel manager. We show him the bloody towel and he says he is going to sort it out. No offer for a denial meal, no champagne, no refund..another promise. Last day of the trip comes, zero housekeeping in our kids room, no towels. Not even bloody ones. The offer now is to upgrade our next stay..not sure what to say..deliver on promises. 3 stays at H10 resorts twice this year, running back and forth to the front desk asking for basics did not meet my expectations of this trip from the cost and significance of it.

We were amazed from the second we arrived at the resort. The beautiful front desk staff were expecting us upon arrival and checking in was already organized and prompted to our astonishing room. From there we were introduced to our beautiful and wonderful concierge Jalecia who made our stay immaculous and unforgettable. She really made us feel like home and she was extremely helpful always happy to see us. Housekeeing was perfect, The restaurants and staff were all great. Pools were a lot of fun again with great staff. Beach and amenities were great and clean. Great nightly entertainment and the lobby staff was amazing. Thanks everyone for your professionalism and at the same time always smiling and helpful. This resort is highly recommended. 5 stars guaranteed.

Overall, first impressions of the the hotel was that it was well furnished and the atmosphere was great. It took 7 hours for our room to be ready (arrived at 11am, got in the wrong room at 6pm) and we still had to get the room corrected. The food tasted very good and all the female staff were very nice and cordial. The male staff were overly flirtatious - but other than that they did their job. Entertainment was fun and engaging but there's a clear discrepancy between the two decameron properties, one is clearly geared towards a younger audience and the other an older. The beach was always clean aside for rude guests expecting people to clean up after them. The pool was foggy but not overtly nasty. The room service was good but very slow and wifi was incredibly patchy. If it wasn't for the female staff my stay would not have been that great.

this was our first all inclusive trip in 20 years (we have been to 33 countries so travel a lot). The resort was lovely and it was great to have reciprocal with the Cornwall resort next door. The room was large and although the decor and bathroom was dated, it was kept clean. We did not have any problem with hot water or pressure, we were on the 2nd floor. The food in the restaurants was very good and lots of it. There were 3 pools that were very clean and a lovely beach area at each resort. You can find lots of tours at the desk in the lobby. There are guest activities on an ongoing basis and good shows in the evening. We enjoyed our stay here.

Beautiful grounds Maintenance at hotel was a bit lacking so wouldn't rate it 5 star. Very busy Zilara lobby washroom with only 3 stalls had one closed for over a week. The Calypso pool ladies washroom too was closed fir days. Adults pool was busy, active and loud. so we opted for the Ziva side, family pool. Beautiful, big and much more relaxing area. Food was very good. A la carte were good Fusion, was really good. Ziva coffee shop was great Air transport at both airports was seamless and very efficient especially at Pearson arrival Travel agents assistance was great. I don't have much to compare it to but comparing staff at a 5 star Mexican resort I had visited were everyone, absolutely ALL staff were very welcoming, I would have to say only about 50% were very welcoming, sad to say.

My girlfriend and I had a wonderful time from start to finish. We were greeted by smiles from (Shaneka) and brought to our room within minutes. The food, they music, and the staff were amazing The highlight of our trip was definitely the entertaining staff Rayna, Redstripe, Knaz, First Lady, Ben, Cassie, Xena were all amazing at setting the atmosphere. Everyone was friendly and wonderful from the bartenders at the swim up bar, cleaning staff, hosts, and servers. I learned different dances, got to taste authentic foods, and learned how to play Ludi I will definitely be back thank you for making our first experience in Jamaica memorable.

Good location beside the ocean with waves. They offered good excursions in the lobby and a taxi service.

We went there for March break. We decided on the Palace because it was the smallest of the three and supposedly quieter. It definitely met our expectations. The small size meant not fighting for a cabana or chair, everything is close, food was great (especially the Steakhouse) Was quiet after 11pm and if you wanted more partying, you could go next door. Would definitely return!

Have been to this Resort six times and never regret it one bit. The only thing I mix were some of old faces. It was nice to see Errol, Rickie and Amoya still around. Dana at the reception desk was very helpful. One thing that I noticed was room readiness needs to be faster. The other thing is they need to remove Brasil from the Restaurant info since its no longer offered. Mary-Kay was helpful with reservation at Diroza. Fusion never disappoint and still stays consistent with great service. The entire staff at the resort are extremely professional.

Greeted with an ask for what we'd like to drink. Efficient in checking in and answering our questions and providing us with important info. Clean rooms, clean resort. Happy people working there. Food was always amazing. Only had to book ahead at one of the restaurants - Pierside Restaurant. Otherwise first come first serve at the other restaurants. Never had to wait long. Jerk chicken on beach everyday 12-4 was amazing - just have to wait in a line. We had a one bedroom ocean view suite and had a kitchenette which was nice even though we didn't cook and got the all inclusive. Had a washer and dryer and used it mid week. Worked well. Nothing bad to say.