Riviera Nayarit

The RIU was all that I could have imagined. No complaints, Accomodations/service and food was amazing. Will see you next year.

Hotel staff are absolutely the best. There was not one staff that did not touch my heart somehow. The bartender Leo has moved like top gun! The hotel offers things to do daily and in evenings. Food had a variety of options. You never once went hungry or thirsty.

This hotel is super clean. The updates are great. Love the entertainment staff. Especially Mike. The food is great. It would be better to have a reservation system. There are so many guests and one needs to line up for an hour to get into the speciality restaurants.

Thanks for my best trip to Mexico yet. I would recommend decameron to my best friend and hope to come see you wonderful people again soon

My family visited hard rock Vallarta over the Christmas holidays and it was absolutely one of the best experiences of our life my youngest daughter who is 17 and says it was better than Disneyland. Staff went above and beyond and all of us can't wait to come back thank you hard rock

The hotel was quite isolated and the ride from the airport was over an hour. You can take Uber to Sayulita and Bucerias and it is very cost effective. Once you arrive the hotel is amazing and everything was of the highest quality. You can walk on the beach for hours and the water was calm for this side of the country. The wifi was great and the app worked for making reservations to the ala carte's. The bartenders remembered our drinks and sometimes had them ready when you walked up to the bar. Our favorite restaurant was the Mexican and make sure and order the 12 hour short ribs. The highlight of the resort is the entertainment team especially Esteban and his crew (Marco, Polo, Oscar and Sheree) They provided a personal experience by remembering everyone's names and encouraging people to participate in the activities, but it was not to much pressure if you didn't want to play.

We booked the hotel because of 4 star rating. It is not!! Check in was very unfriendly, no information about hotel, restaurants, Wifi etc. We got a room in an older building, a very small room, no chair or room to put suitcase, looking out to a pathway on outside of hotel. Front desk offered to upgrade us for 80 US $ / per day to a better room. After much discussion, they moved us (without additional cost) to a Junior suite, which was slightly better, but still is a basic very dated Motel room, in need of renovations, definitely not a 4 star accommodation, which we booked and paid for. They have one Buffet restaurant. Their 3 additional restaurants are by reservation only. You have to use their app to make reservations, unless you are a ‘higher level' guest, then you have ‘first rights' and the Concierge is making your reservations. The leftover seats can be booked through their app and unless you get up at 4am in the morning you have no chance. The Lobby Bar has almost no chairs and tables to sit in the evening, one bar keeper. The Sky Bar on floor 10, the same, no chairs or tables to sit and it's Smokers Meeting Point. Hotel advertises smoke free premises. Very disappointing that people are able to put down towel on beach chairs before they go to bed… no chance if you like to sleep in, and they never even sit in that chair. In 11 days, the Staff removed the towels only once. All the front line workers were great and the Buffet food was good, lots of options and variations. We will not recommend that hotel, there are lots of better options.

I could not believe how incredible the staff were. Everyone was so kind and helpful and upbeat and talkative. The food was great, the views were outstanding, the property is pristine, and the evening shows add a lot of fun. We will definitely be back!

This resort is in a good location has a clean walkable beach, lots of pool and beach loungers. The lobby bar/lounge gets busy after dinner and could use more staff. There was always a good selection of food in the buffet. All the staff are friendly. Had a issue in our room but once I spoke to the front desk it was dealt with quickly. We will definitely book this resort again.

This trip was beyond our expectations. The staff were all excellent. Our room view was really pretty. We had upgraded to preferred and were glad that we did. The food was excellent everywhere we ate (Olio, Bordeaux, Portofino, Mezze). We had Oscar on his first night at Mezze and he was very sweet. The short rib was so great I ordered it twice and my hubby loved the mushroom ravioli at Portofino. Plus the snacks and lunch at Preferred Club, room service and poutine were awesome. Breakfast at Preferred Club was great every day. We honestly can't say anything negative about this resort. The beach, although not swimmable for beginners which we knew in advance (cool to watch the surfers) was super lovely to walk along both directions. Shout out to Danny the Pool Concierge who was super sweet and knowledgeable and all of the staff up there on the Rooftop; Dario and Julio! The pools and warm tubs on the Rooftop Preferred Club were a great place to hang out all day. We also enjoyed the music and shade in the afternoon down at the Barracuda Bar. At the Secrets Lobby Bar, Alex, Gabriella and the whole team were awesome! You can tell everyone here takes great pride in their jobs. Elizabeth our butler was helpful. We needed a couple things in our room and used the app….extremely responsive and helpful. We never felt the need to ‘save a lounger' or rush anywhere….it did not feel crowded at all and everyone had a smile on their face.