Grand Palladium Vallarta Resort Spa

We arrived to a lobby full of locals and plates of food all over and spilled drinks and cups. I must say, as a travel agent walking into this was shocking. We checked in online and still waited 45 min to check in. Room was not what we asked for.
As we were walking with the bell boy through the lobby, I slipped and fell from drinks that were spilled on the floor. There was not one caution sigh to be seen. I went to customer relations were Jessy Gomez was very helpful.
Went to the room, I could hardly move my neck and had a terrible sleep. The next day Livs Manvel from the front desk who was amazing moved us to a ocean front room. The room and view were beautiful but the weddings everynight with crazy load music was a nightmare. Once again we could not sleep.
Food was very good and the servers were the best. The sports bar was the worst because all the servers did was wait on the locals so we left and never went back in. The pool snack bar was the same. All they cared about was the locals. Never went back there either.
Pool was small but the amount of locals in the pool was terrible so we spent all the time on the beach.
Beach and service on the beach was great.
The grounds at this resort were beautiful. I have never seen a resort that was so wonderful to walk around.
It is sad to say that I would not return here for the simple fact that the locals take the place over and the ocean front rooms are right above the wedding venue and the music is ridiculous loud.
I was at the Grand Palladium Jamaica in Oct 2024 and it was amazing.
They need to make some changes at this one. [Details]

Yessica was our concierge and she did all the best to make sure we had every things we need it. I wish all hotel should have a YESSICA [Details]

Stayed at this resort back in Aug 2019, upgraded to one of their nicest rooms and quite liked it. This most recent trip was a bit of disappointment, restaurants food quality was below average. The NEST restaurant is now charging for lobster and their steak options are very limited. I even paid to upgrade to Family Selection but rooms were in need of repairs. [Details]

Overall great experience.
Clean, spacious and well maintained rooms.
Helpful staff.
Food and drinks ok, in all their 5 restaurants & bars
Shopping: only one expensive store.
Entertainment: good for the money.
Wi-fi ? Public, insecure (no password!) [Details]

We just returned from our trip earlier this week and we had a very enjoyable experience. We stayed in the Family Selection and from start to finish the service, hospitality was exceptional!! We really did feel that every staff member wanted to make sure we were having a great time. The staff in the buffet to A La Carte were very accommodating with food limitations and sensitivities and would make us something separate if we could not find something to eat. The front desk to snack bar, a la carte staff to luggage attendees were all super helpful and provided great service! For our first time in Puerto Vallarta, this was a great resort and can't wait to be back!! [Details]

We stayed in the main hotel the first 2 days (Grand Palladium Vallarta) and found the rooms and parts of the hotel to be a bit "tired". We decided to upgrade to "Family Select" which used to be called the Royal Suites and were much happier over there although we had a screaming child next door and had to change rooms. They were very accommodating and we moved next door to a much quieter room. The rooms on that side of the property are very nice and everything is very well maintained. The restaurant (The Nest) for the Family Select side is much nicer than going to the buffet every day for breakfast and lunch. It's outside with views of the ocean whereas the buffet is very dark and not as nice an atmosphere. Staff were extremely attentive and friendly in both hotels. All areas of the hotel were within walking distance but in the main hotel, there are quite a few stairs which might present access problems for some. We enjoyed our stay! [Details]

Best family getaway ever!!
We are a family of 5 with young adults and The Grand Palladium Vallarta Resort did not disappoint and we felt as though almost every single aspect of the trip was an excellent experience.
Food - Buffet was very good with the fresh options being very popular. Fresh eggs-any style with all North American options available - donuts, bacon, sausage, waffles, crepes etc. Dinner was also amazing there with each night having a different option. Tacos were to die for! The restaurants have to be booked in advance using the app and I would recommend logging in at midnight to reserve as the spots go quick. Mexican and Asian were our favourite!!
The sports bar was very popular as there is always food to grab there and you can also sit and order whatever is on the menu. The beach burger shack was amazing too!!
Beach - if you like waves, you'll love this beach. There are lots of rocks in the sand so if you can pack beach shoes, it will save your feet. Grab your chairs early as there are not a lot of them. Boogie boards are free to use and you can also sign up for free catamaran rides (30 mins). Sometimes you will see the whales popping up!
Pools - Didn't spend a lot of time in them as they were warm and very loud [Details]

I was travelling with a friend and we had an amazing time at the Grand Palladium! The staff were friendly and accommodating and the food was always incredible. The hotel has a very nature involved vibe, in fact we saw so many animals during our stay; including a cute little kitten, a pack of green iguanas, and even a skunk one morning! Personally I loved getting breakfast and walking around the mini-zoo before starting the day. We never had a boring day, always happy to busy ourselves with the fun activities, (always lead by encouraging and engaging staff-we had a blast with pool biking!!) or to just relax by the pool. We had an agent who encouraged us to try some day adventures around town and the two we attended were worth the expense. Rhythms of the night and Ocean mania were fantastic! Highly recommend them for families of all ages.
Even without going on extended adventures, The hotel provided some fun shows and parties every night! We thoroughly enjoyed the burlesque show, and had a blast at the white party on our first night.
We also had many nights playing games at the snack bar, who were also very accommodating!
The hotel is very accommodating for families and even though it was just an adult friend and I, I already have future plans to bring my family.
Highly recommend this resort for a tropical style getaway. I miss it already! [Details]

We travelled just before Canadian guidelines to not travel due to Corona virus. It was not a stress free trip because of this. Staff were always positive but management clearly should have had better communication with guests as the week progressed and changes were made at the resort due to the virus. This would have actually been more reassuring to vacationers. Amazing location, food was good, not always great likely due to the start of availability issues and less people at the resort. We got upgraded last two nights to Family selection and I would certainly recommend it even though we had a great room in building two originally. room 2003. Ground level and nice view from open air area out front door. Family selection room 4005 was nice and big and both our kids had their own bed which was nice but noisy late at night due to music at outside disco (happening outdoors due to virus maybe?). Resort was busy Sat due to log weekend and it had good energy as week went on less so due to virus, no fault of resort. Always chairs available because of that was a bonus. Nest restaurant could use more variety in its evening menu. Some food could have had better flavours, also Covid may have been a factor ie-shrimp were delicious but sauce tasted like Mcdonalds bbq sauce- plain w butter would have let the shrimp shine. Tuna wraps were delicious. All three of the weddings we saw looked very well done. [Details]

Nice grounds. Friendly staff. Great beach. Lots of surfers and boogie boarders. Good food. Clean room. [Details]

Last winter our son was married at the Grand Palladium and we went back this winter for 2 weeks instead of 1. The staff was friendly & helpful, the food choices more than ample! We especially enjoyed the steak house and eating out on the balcony at the Mexican restaurant watching the sun set over the ocean-Fresh guacamole made at our table and flaming coffee for part of our dessert. Amazing views everywhere with lots of green and lovely landscaping, we loved spending time with morning coffee on our balcony before heading to the varied buffet. Our only complaint is that it was very difficult not to overeat! The pool areas are nice but since we don't live near the ocean, we spent more time on the beach. We were always able to get chairs, not always loungers since he didn't compete with the crowd who took their towels down in the dark to reserve chairs. We hope to go back next winter. [Details]

This was our second time staying at the Grand Palladium and we were pleased with our decision to return. Overall the level of service is excellent and we enjoyed our experience.

The property has undertaken some general renovations in the lobby area which help it to feel more modern. Rooms are satisfactorily comfortable and kept very clean with minimal noise and distraction.

This is the only 'all inclusive' that we've been to and found the food and beverage services to be very good with great variety and quality.

We stayed here for the surf break that is right at the beach. There is also a pretty tide pool that has been build which offers great snorkelling and safe ocean swimming. The pool areas are very good with the 'relax' or 'adult' pool being my favorite - the larger one is too big and loud for my taste. [Details]

Excellent week ,,,same great service as 2 years ago, great food, lots of activities. taxis can be costly and uber is unavailable, though there is a local bus right out front [Details]

Hotel is older, but well maintained, full of tropical plants, a bit isolated what makes it ideal for quiet and quality rest. Air is fresh and clean, view spectacular, especially sunrise and sunset.
Beach is nice and swimmable with medium ocean waves, but there is a small sea pool for non-swimmers,
South side of beach, you could walk kilometers and kilometers by the ocean enjoying view ,send, sun, water, silence…
Food and service were good. [Details]

Poor food selection and tasteless. Hotel needs cleaning and refurbishing.
Not at all suitable for anyone that can not walk stairs. NO elevators in any buildings. Not accessible for many to get to the beach [Details]

This was our 2nd family vacation at the Palladium and I can guarantee it will not be our last. The staff in every department are so friendly and helpful. The food is great and if you don't see what you want they will try their best to make it happen for you! Highly recommend this resort. [Details]

Overall the resort was beautiful and the staff were very nice. The grounds were kept up nicely and the beach was great.
Unfortunately we paid for a deluxe ocean view and when we saw the room we quickly realized that 3 of us couldn't sleep there. The 2 beds were very small doubles, 2 adults could not comfortably sleep on 1 bed. We asked for a cot or a switch of room to something with a king or queen with a pull out couch and was refused. We had to pay $500 to upgrade to a room with a king bed. They tried to say that the upgrade also included other perks that we really didn't see throughout our stay. The other downside was the food. It really was terrible. There wasn't a lot of choice and what was there was dried out and poorly prepared. We travel several times a year to many all inclusives around the world and this was the worst. Lastly there were never enough chairs by the pool, you would have to get up at the crack of dawn to reserve a seat, which appeared that most people did. Even by 9:00 you were out of luck. The plus was the lovely grounds, nice people and beautiful beach. [Details]

We loved the location of a hotel, away from the city and crowds. Check-in was a breeze, we paid little bit extra for ocean view room in blg. No 1. [Details]

Lots to see and do for the family.
Lots of activities for kids and teens. Our boys met some other kids same age at the “teen club” and had a great time.
Free use of surf boards, paddle boards, little kayaks, boogie boards and masks and snorkels at the beach. And you 3 can sign up to go out sailing on a small catamaran for free as well.
We really enjoyed the food. Definitely recommend “viva Mexico”, they make fresh guacamole at your table, awesome.
Lots of Beach and pool activities, and nightly shows and entertainment. There is No need to leave the property.
Food at buffet and restaurants was very good.
Staff helpful and friendly.
Only two negatives,
Must be careful in ocean, any beach activities can be painful, we all have war wounds from getting dragged over the rocky bottom at the beach by the waves. The rocks on the bottom start about 10ft from shore. The second painful negative was sitting through the high pressure sales pitch on our first day, heavy pressure to buy a Palladium membership. They are very good at their job. [Details]

The hotel was very well kept and tidy. The staff was helpful when needed and the service was good for the most part. We were happy to see the animals on the resort and the private beach with salt water pool.
We were unhappy with the service and booking with the a la carte restaurants. The app to reserve did not work the entire time we were there and only 2 restaurants were open at a time each night. We had no other option but to wait outside of the restaurant to get a table which took 2 hours. We booked an excursion for our honeymoon that we were looking forward to and either the driver or the staff that booked for us made a mistake when booking and the driver never showed up. After waiting for 1.5 hours in the lobby we contacted the staff who booked and he booked us a different excursion (not nearly as good, or what we wanted) and never reimbursed us the difference from the original booking. Considering this was our honeymoon and nothing was done to rectify the restaurant booking or excursion mix up they have lost us for returning or becoming a member. [Details]

Great hotel with a great location.the grounds were well maintained and beautiful. Nice breeze which kept you a little cooler.the adult pool was awesome with a great veiw of the beach and ocean and mountains.the staff was great everywhere.friendly and curious. Our room was nice and cleaned daily.the food was ok.we have had better and have experienced worse.the drinks were good and the bar staff everywhere were excellent. would go back to this resort and would recommend to family and friends to try it out. [Details]

This resort is designed really well for both visitors who have children and visitors who do not. There is a whole separate area that has an infinity pool, for adults only, that is beautiful. Each day while having a drink in the infinity pool we could watch humpback whales. The resort is also tucked away, isolated from the hustle and bustle of vendors. A weakness of the resort is the food and the evening shows. Both are below average; both are below average. The staff were very friendly and helpful. [Details]

A wonderful experience at this resort. Friendly helpful staff. Five very good al a carte restaurants and a buffet. Food was very good with a wide variety of choices. Large swimming pools and a salt water pool on the beach. Our deluxe ocean view room was on the ground floor with a patio that was perfect for viewing the spectacular sunsets. The beach is gorgeous and you can walk quite a distance along the shoreline but should have water shoes as there are rocky areas in and along the water front. [Details]

We just returned from a two week vacation at the Grand Pallidium. It is a beautiful resort but not to big. You can walk anywhere you want to go with not many problems. I would advise anyone who is handicapped to ask for main floor rooms as there is no elevator. Many days I had walked 26 stairs on my Fitbit. The pools are nice and not to cold. The food was good as well. Repetitive but still good. Lots of fish. The alacartes were pretty good other than the Italian not to great but still an experience. It was a very relaxing holiday as we didn't do any excursions but did ride the local transportation to Busaries and Puerto Vallarta. Very cheap and worth the ride. The entertainment crew put on a fantastic show. The bartenders and waitresses/waiters were more than accommodating. I would recommend this resort if you are looking for a relaxing holiday. [Details]

Awesome time! Staff was fabulous - made friends with them all! Beach was not what I expected but I enjoyed the waves.
Food was ok... my Mom was very sick twice in two weeks... was that from the food or the ice? [Details]

Ok... so we are not high society type of people, just average please and thank you and waiting our turn types. So here in point form is our take on the Paladium at Bucerias...

1/ Lots of stairs but we knew that. 2/ Nice and green. 3/ Partially secluded beach which was nice but little sand. A bigger beach with more sand. Water was always wavy. Warnings posted about sea urchins, sting rays and other bad creatures of the sea. Not a place for swimming in my opinion. Surfers were out there though. 4/ Lots of places to sit under palapas so no need to rush out a 06:00 to save a chair. 5/ Hotel inside is not new but good to above good. 6/ Maid service is not great and we even tipped every day...maybe 20 pesos is not enough??? 7/ Lots of pools if you like that kind of stuff...cannot comment on the daily activities as we are not those kind of people. 8/ Lots of crying babies we found and we just had our first grand kid so we are used to it. Maybe the times have changed since we first started going to mexico and where do these young people get the money? 9/ Stayed only a week so maybe the nightly entertainment would have changed but the week that we were there it was all interpretive dance crap. We have seen a lot of so so entertainment and one night would have been ok but yeah the whole week was crap. 10/ Windy and cool at the time we were there but that was great for me. The locals say that this was not normal though. 11/ Never took the taxi but it is expensive...take the chicken bus its easy and fun! 12/ About an hour from PVR. This is Bradley doing the commenting. [Details]

Overall, the resort was good (my first time in Mexico and my first time at an all inclusive resort) but I think it just matters what you are going for.

Good Attributes:
Great beach and views: lots of beach front and we viewed whales everyday from the beach and pools.
Service: all workers (front desk, waiting staff, room service) were all polite and professional and did a good job.
Food: the buffet (so many options) and the a la cartes had amazing food (tasty and filling).
Pools: 3 pools on site (family, kid and adult pools) which fit everyone and you could always find a chair.
Entertainment: a show at 9 every night and the performers were amazing. Some nights there was nowhere to sit.
Rooms: nice rooms, nothing over the top but are kept clean.

Bad Attributes:
Restaurant Reservations: they make you download a phone app to make reservations at the a la carte. Can only reserve for the people of one room (hard when you have people in several rooms). Out of 8 of us, only 2 of us could get the app to work and it seems like this was happening to everyone. The concierge and help staff make it very difficult to make reservations without the app. Had to argue with them every night to get them to reserve a table for all of us.
Wi-Fi: very spotty. Better at the pools than in your rooms (I could only get service in my room if standing beside the window). Plus you have to sign in each time you lose connection, which doesn't always work and is time consuming.
Spa: first it is a bit pricey (about $140 USD). We only booked because they gave us 30% off. Both of the hot tubs and saunas were out of commission and were not forewarned about this (the guy even said to come early so we could hang out in the hot tub). The actual massage wasn't anything great either, just a regular massage.
Terrain: resort is built into the hills which means there is a lot of ups and downs. Personally, I don't find this as a negative, but it can be for people who are old, out of shape or disabled.
Location: this can be seen as a negative or a positive. The resort is somewhat secluded and a ways away from Puerto Vallarta. Takes about $10 USD per person to get to PV, so it gets costly if you wanna do excursions or visit cities.
Nightlife: there's a disco there, but we were there for a week and it seems like nothing was ever happening there. Doesn't really attract young people and there wasn't much of a nightlife. [Details]

The experience was great from check in through activities, meals and entertainment. The staff was excellent and as an experienced traveller thought this was one of the better places we've ever stayed at. But what was outstanding was the resort cleanliness and quality of food.
The only issue was at check out. The only time I use my credit card in Mexico was to pay for my wine. I experienced a multiple of charges immediately after using my credit card from an account not authorized. RBC security credited at the multiple charges and I'm sure contacted you. I checked out on January 9 with your main daytime person that handles cash. You may have had others similar experiences and that's why I should warn you. This caused much difficulty as we were continuing vacation in other countries without this Visa card as it had to be destroyed.
Although the card issue was very disappointing I still have to tell you that my wife and I enjoyed our experience up until that point. [Details]

This was a one time trip for us with our family. We enjoyed our stay. There are plenty of staff and they are very accommodating. The hotel delivers what it promises - nice weather, pools, beaches, surf, good food and entertainment [Details]

For our first time staying here, we had a bit of problems. our room reservation was incorrect and we had to change rooms four times and we still didn't get what we paid for. The renovations were extensive and inconvenient. Jewelry disappeared from our room. We were hit up right away to buy a membership. High price to pay for what was going on there at the time. [Details]