Occidental Nuevo Vallarta

My wife and I came back to Puerto Vallarta after 20 years. The overall services level has been stripped to the bone everywhere compared to 20 years ago, from the airport shuttle to the hotel. The hotel is at best 3 stars. If you expect to experience a luxury 4-5 stars hotel from the amenities to the room toiletry than this is not a hotel for you. 4.5 star hotel has no body lotions in the rooms, and the shampoo and the body wash gel in the room dispensers are of poor quality. We had to go in nearby mall to buy the toiletries. The room we stayed in was nice and clean with comfortable bed. The lady who clean our room did a very good job. We were leaving tip for a room service staff every morning.
Food is average, but you are not going to be hungry. Special thanks to the lady who was making a great omelet. If you go later to eat, the food is usually cold. The beach is nice, but the ocean for the most part is not swimmable due to continuous waves. We enjoyed long walks along the beach though. Pool is fairly small and chairs are taken quite early. The staff is polite except for the lobby bar. During daytime they do not come to take orders at all.
We did not let little things to bother us, after all we enjoyed our trip to Puerto Vallarta. [Details]

Excellent staff and service. Have already recommended this resort to others. [Details]

This hotel was great. Rooms are just as the picture shows and the beds are comfortable. I was with a group of 26 and they made it super easy to have breakfast and lunch together and that was a must as other hotels have not made it so effortless.
The hotel is laid out really well that we just ran into our friends and family without having to search.
Great restaurants up the road from the hotel as well if you want to get away.
We love adventure and it was way cheaper on this side than the cancun side to do fun out of hotel trips.
This hotel didn't have a nightclub but for us we didn't mind at all.
Definitely take a boat ride to Yelapa if you want an incredible view.
We got to see dolphins and whales only 30 feet from the boat. Incredible Beach ! [Details]

We had an amazing stay here. Our first couple of days were relaxing. The staff right from check in and in every other area were welcoming and very helpful. Our room was clean as was the rest of the resort. Food was very good. On day 3 I had an accident and broke my foot. I can not even begin to tell you how kind and accommodating everyone at this resort was. They went the extra mile. Providing transportation, asking how I was doing and just being extremely kind. We hope to come back and do what we couldn't this trip. [Details]

This hotel has great service and the staff are all very nice and helpful. The beach is wonderful, you can walk it forever. If you have mobility issues, not good as there are stairs everywhere. The food at buffet and restaurants were fair. We enjoyed the pool and beach. [Details]

The hotel's location is excellent, with a beach better than any other in Puerto Vallarta or Nuevo Nayarit. The food was also great, with Olivos, the Italian restaurant being the best. The buffet was also pretty good. The lobby bar was airy with 8 big tv's. Most nights, there was live music. However, there is no disco and no live music after 10 pm or so. This not a place for younger people to party all night long. The only problem with this hotel is that a lot of things in the rooms didn't work, such as AC, phone, tv, etc. I spent significant time getting these things fixed, and moved to another room because the AC didn't work well enough in my first room. This hotel should check each room to ensure everything works before the guest enters the room, but they do not. They simply wait for guests to complain about the room, and then they tell you to stay in your room, until the the issue is resolved. [Details]

It's a nice resort, with 2 pools and 4 restaurants. There is another pool and a restaurant in the resort but that's only accessible if you are a Royal club member. We loved the food in all 4 restaurants available to us. Foods are not authentic Mexican and very much catered to North American tourists. Make sure to make a reservation at the desk beside the reception, as soon as you get there, because they fill up really fast. The food in the buffet was also really good, good variety and quality. We did however miss mango. There was mango available only one day out of the 7 days. Later we found vendors on the beach, selling mangoes and coconuts, so all good.

I loved the resort in general, and a great place of you are not planning to do a lot of excursions. However, we found that it's so far from the city and all the other places we wanted to visit. Even though, the excursions we bought at the hotel were catered to my toddler, we found that we spend most of the time on the tour bus vs actually doing any activities. We couldn't explore a lot of beaches or even the city as part of the tours. Overall I find the location of this resort is far from everything. Next time we visit Puerto Vallarta, we would love to stay in the city instead of the resort area.
The staffs are also very friendly, and very hard working. The premise is very clean. [Details]

Our first encounter with the front desk workers at Occidental was an unpleasant one starting with the room they gave us. We were supposed to get a Deluxe room with ocean view. They gave us #554 that communicated with another space (Not even locked) and the bathroom was only approximately cleaned and the sink was plagued. We went and complained with the reception personal and they gave us a gentleman to show other three options. Finally we ended up in the room #335. We decided to settle there because we were tired and had no choice. We recommend you check if we got what we paid for. The shower doors not sealed, the floor flooded after the first use. We had to use towels to absorb the water leaked through the doors. [Details]

The lobby bar team are amazing!! Beautiful beach and awesome food. A lovely resort. [Details]

The hotel was super, clean, safe and the food was excellent!! [Details]

We paid for ocean-view room. The room had pool view and all building baffles blocking the ocean view. We made request for changes, but were told this is their ocean view. It did not seem like a holiday at all. Pools close at 7.30 pm. Buffet closes at 10 pm. There is no food allowed in the room. My cousin got extremely sick with diarrhea and vomiting after the food. And still had to literally beg for toast for her to be taken to the room. You have to ask 15 times literally to get a bottle of water even in the scorching heat. Overall experience was not very pleasant for the money we paid for the trip. [Details]

Check in and all other services were done quickly and professionally.
The hotel is a beautiful design. I recommend getting a room on the 5th floor to see the ocean and sunsets. Lower floors look into the gardens. [Details]

Totally perfect vacation - from the first day to the last! [Details]

We stayed at this hotel for the first time since there renovations and found it to be delightful. It was very clean, had good food, and exceptional staff. Nice beach and pool area, the food was very good with lots of selection . Mini bar stocked daily with soft drinks, beer, and snacks. It is very accessible, only about ten minutes from the airport. One draw back was the charge for internet $12 u.s daily [Details]

The hotel was nice and very clean. The hotel was in a great location with a small mall near by. The staff were friendly and helpful. The food in the 3 different restaurants was excellent. The buffet food was average. I did not like having to pay for WiFi. The charge was $45 US per 2 user for 7 days. A 4 star hotel should provide this service for the guests for free. It would be nice if the hotel provided a free taxi or shuttle service to the adventure companies near the hotel. I enjoyed my time at the hotel. [Details]

C'était notre 3ième voyage à Puerto/Nuevo Vallarta et nous retournerions à cet Hôtel. La plage est superbe et longue pour y marcher des heures. Le sable a parfois des reflets d'or et était très fin à cet endroit. Les vagues parfaites pour le boogie board.
Les chambres n'ont presque pas de balcons mais les fenêtres ouvrent et la vue est belle partout. Il y a beaucoup de rangement pour le linge, les chambres sont bien insonorisées et bien rénovées.
Nous avons opté pour le ROYAL LEVEL et on a pas été déçus.Celà comprend tous les soupers à la carte, une section de plage privée, avec lits et serveur (Julio et Manuel [Details]

I've gone through some of the reviews of this resort on this site and they are outdated. Wifi cost but it is good. Rooms are great. Beach is great. Plenty of shade. Front desk attendants are fast, informative, not over the top friendly but get your to your room fast and the services explained well. Servers go out of their way. Bartenders know your drink and have it ready before you sit down. Rooms are clean and updated. I'd go to this resort every year until I die. Love it. Food alone is worth the trip [Details]

Lack of staff and the ones at reception could use a lesson on how not to be rude. Food was bad and so repetitive.Food wascold a lot of the time. Rooms not bad but could hear every cough from next door. Beach was dirty dogs running loose doing their thing, cigarette butts everywhere and loungers were filthy and could use an update. Family atmosphere gone to make way for the bigger companies. All about the money. [Details]

All rooms (except ground floor)are fully enclosed with NO balconies. Beach has NO shade, NO umbrellas, No individual chairs (only chaise lounges). Otherwise, the hotel is barely acceptable, compared to the many others in the area. Wi-Fi is an additional charge per day! [Details]

Hotel was wonderful! Very clean, organized and always someone there to answer any questions we had. service staff very friendly and showed they cared about our satisfaction. Lots of pool chairs and plenty of room at adult area. [Details]

Had wonderful time. The staff at this hotel is just excellent, friendly, attentive and went out of their way to look after our every need. Just to mention a few of the many great staff members, there was Eric at the buffet, Julietta delivering drinks at the adult pool, Manuel at the lunch snack area and Eduardo at the lounge bar. Food was wonderful and visiting the two a la cartes is a must. Only complaint is the lack of shade at the beach and pool areas. [Details]

Excellent experience, definitely recommend, [Details]

This is the second time we have stayed at this resort. The beach is really good, the food is really good and the staff is very good . The rooms are adequate we dont spend that much time inside so they are more than adequate for us. They are nice and clean. Would recommend this resort [Details]

This was our fourth time back to this property. Its not a large hotel only 240 rooms I think. What they lack in size they make up for in service. The staff is so friendly and eager to please. The rooms are large and very clean. We tried many different things on the menu and it was all delicious. Absolutely no complaints. [Details]

Occidental Grand is just the right size -- big enough to have good food and facilities, not too huge. The rooms are upgraded, not having a balcony not an issue. Staff were great! [Details]

With 7 people/3 rooms, this was a nice size/manageable property. Large, clean rooms - no balconies. Smaller buffet than I am used to but always a good variety of food. Friendly, efficient service. Huge beach and it goes on for miles! Small shopping centre across the street with McDonald's and Starbucks should you feel a craving! Very quiet in the evenings with no disco. Nice Gym. Minibar was not stocked on arrival and was only refilled once-managed but wasn't expected. The internet connection was terrible and I probably wouldn't stay again based on that factor alone (some of us still need to work while traveling). Overall a good value and pleasant stay! [Details]

the staff were exceptionally friendly. the rooms were in excellent shape and no disruptive noises after hours. we enjoyed the beach here as we could go on walks for miles on sandy beaches. the ocean was warm for swimming and had had plenty of beach activities to partake in from wake boarding, surf boarding, beach volleyball, kayaking as well as being able to purchase excursions, para sailing or skydiving plus much more. [Details]

Simply Amazing !! [Details]

We have been there 6 times love this place, but was different this last visit still beautiful great staff but a few changes overall one of our favs!! [Details]

This hotel is top notch. We upgraded to Royal statice and that was for sure nice.
Buffet was really good as were all of the restaurants. There are two pools, one which is adult only. Both were great. The beach was beautiful and that is where we spent much of our time. Would definitely recommend this hotel.
Staff are all amazing and very helpful. [Details]