Riviera Maya

We had not been in 2.5 years and we're delighted with the upgrades to the breakfast buffet and beach restaurant. Our agent had requested 3rd floor room which we did not get. We settled for 2nd floor which was fine. Everything was fabulous as usual except my same complaint every visit - No Pinot Grigio! Why! It is very popular and I know it is available in Mexico, several brands are available at Costco in Cancun. I met a no. of guests that had the same complaint. You offer top shelf liquor etc.but not pinot grigio wine.

This was an experiment. After being all through the Caribbean at beach resorts, this was my first jungle resort. Came here with my girlfriend and met 4 of my family and friends. Goal was relaxation and golf. It is in the jungle and right away it was noticeable how much more humid it was. The layout of the resort is great, and the staff was incredidble everywhere. There are bugs that bite as it is in the vegetation. Bug spray was a need and took care of it. Given the heat and humidity, the plentiful number of pools is nice...but the water was so warm it did not give relief. I was sweating playing some pool volleyball. The golf at PGA Riviera Maya is awesome! The staff there as well. It is a little pricey, but the care and condition of the course was incredible. The food at the a la cartes was great. The buffet was good for breakfast and lunch, but was really the same for supper which is not as good as expected. I know there is a lot of chatter about the takeover of the hotel and the move to a max of 3 a la cartes a week (I did 6) and I can say it is a true concern. I mean, the buffet will sustain a person, but limiting the a la carte count and not improving the buffet would drop this below a 4.5 star resort for me. We were in the buffet for supper and the staff mentioned that the theme of the food was "French cuisine" which got us intrigued. Then the only thing French about it was the French fries. Unless there was a French take on Quesidillas, beef burgers and mac and cheese, it was the same as lunch. The room was great. Dated or not, it was in good condition, the a/c and hot water worked and it kept the bugs out. We had a penthouse suite and even used the hot tub once...I am not sure I would do the penthouse again given the heat makes the roof top patio un-useable through much of the day. I did like the inside size though and am not sure if it is the same or larger than the other rooms. We are beach walkers and where the food is great here, the beach is not. It is a decision to go there and will take from 35-75 minutes round trip depending on the timing of meeting the carts. There is not much to the beach area as well. Not much to walk. Snorkeling was great! Saw lots of fish within the swimming area and shockingly 2 actual rays, 4 to 5 feet in width! Wildlife was plentiful and fun to experience...even had a mantis waiting at our door one night.

This was our second time staying at this resort. It was as good as we remembered. Food, service and facilities were all good.

Not typically an all inclusive person, but really enjoyed our stay at Barcelo Maya Riviera. Much less busy than the rest of the adjoining resorts, so good if you want access to beach chairs and some peace and quiet. Sargassum was a bit of an issue, but the resort had a dedicated tractor to remove it from the beach as it came in. Beach is a bit rocky getting in, but you can always go to one of the ones nearby if you want to swim in the ocean. Our room had a bit of a dank smell when we got there, but it cleared up. Notified front desk and they were ready to prep another room for us but we decided it was much better after a day.

Staffs are great, rooms are clean . Decententertainment

Started off not good but after contacting my travel agent Jessica who contacted sunning representative who informed the reception from there everyone did everything to make my vacation a success i would consider going back to that resort

Our week long vacation at the Grand Sunset Princess resort was amazing. We stayed in the Platinum plunge pool suite and it was worth every dollar we spent for the platinum experience. The staff were incredible. The treatment was better than expected. Food was great, drinks were great, pools were beautiful and the overall design of be resort was stunning. Wonderful, relaxing vacation.

There was a lot of false advertising regarding this location. First it is located right beside a sewage treatment facility which causes extreme amounts of mosquitoes and a terrible smell on your way down to the beach. The rooms show these beautiful bathtubs with jets and yet it takes about 30 to 40 minutes just to fill it maybe 2 in so by the time you get the water high enough to get to the Jets you have cold water. Now let's discuss the food. The resort claimed to have 24-hour snack bar yet every time we went to the snack bar it had very minimal options only carbs. Pizza Pasta french fries rice and some proteins that were all usually in a very oily sauce. Half of the buffet was closed at all times and options were Slim. Also vegetarians please be very careful about what you eat because many of the items were listed as vegetarian but contained pork. The location is way too far away from everything so they overcharge you for absolutely everything including money exchange. For $150 Canadian you get $100 worth of Canadian money in pesos. The bank machine charges over $50 American for each transaction so be aware as it doesn't tell you this until after your transaction is made.

Very clean with lots of friendly staff to attend to any of your needs. Fun daily activities for both adults and children that don't interfere with each others areas of the resort. Shuttle service between areas was readily available and frequent. Any special requests were quickly responded to. Lots of choices on the buffet and of course the drinks were easy to access with self serve beer taps and many open bars. Nightly entertainment available also. Great Stay!

Good service. Rooms should be renovated. Smells humidity. Blu blankets should be washed more often