Riviera Maya

Valentin is our favourite resort for facilities, food, staff, rooms, attention to detail, beverages…just everything.

This hotel is beautiful! We enjoyed our entire stay and even though Sian Khan is a smaller section of the Bahia Principe group, it met our needs beautifully. It was easy to get to the restaurants and pools as well as our room. The lobby is by far the best one of all five locations. As soon as you walk in the entrance of this hotel, you feel the relaxed vibe with a classy sprinkle of celebration (especially at Christmas time). The layout is just perfect. We visited all the other locations, including Tequila. They were beautiful but not as cozy and intimate as ours. After a day at the beach or at the pools in the other resorts, we were always relieved to get back to “adults only” home base with quick, friendly, thoroughly efficient personal service. What a lovely staff! The moment we walked in, the reception staff were friendly, welcoming and truly sweet hearts! We had an issue with our room as well as a birthday celebration request and Fernando from guest experience made sure we were taken care of and we appreciated this immensely. We have never been treated so well at any other resort. Sian Khan is definitely one of a kind and a true gem.

Overall, would highly recommend. We travelled in January and the pool was so cold! My kids are 6 years old and couldn't use the awesome kids park with slides/splash park because the water was just too cold. The ocean was much warmer. For the ocean, great snorkeling and some smooth sandy areas. You can pay a deposit and borrow snorkel gear for one hour/day. If you want to play in the waves a bit, highly recommend water shoes. Floaties are a fun idea to bring. The resort needs an app or at least a brochure! A one place to get all information - map (a useful one with all the paths, side paths, connectors, etc), the shows, the kids activities and the pool activities. You had to hunt down all the different links, and as far as figuring out where to walk - you just take a turn and see where it goes! By the end of the trip we found all the short cuts but sure would have been nice in the beginning to know we could go from the Palace to Tropical in 3-4 minutes as opposed to 10 minutes. We did 20,000 steps per day often, just at the resort! The shows were fantastic. Food was great. We got 3 a la cartes, and the rest they said was not available. However, when having your meal SO many empty tables so that was a bit frustrating. At the Italian Trattoria the four cheese gnocchi was amazing! They need to stock change for tipping. We asked every day at the Palace and only once did they have. We lucked out at the Tropical one day. Bring small bills if you can. We did pesos only and it worked for us. We took a cab (found at entrance) and did a cenote trip trusting the cab driver. Took us to an off the beaten track cenote, and it was fun! Our friends tried to walk to the one across the street, it's a 1 km walk once you across the street, it was busy, and they had jacked up the prices so they left. We stayed at the Palace and the room was good. We had two double beds and then a day bed which was hugely helpful. Awesome shower. They provide shampoo, conditioner and body wash, a safe, a few hangers, and quite a few drawers to unpack. They even had robes which came in handy. Great wifi throughout resort. Wifi cuts off at beach. Lots of fun shopping with their mall and outdoor shops. Overall, a great trip! About 1.5 hours from Tulum airport driving direct. We stayed at the Palace, the "higher end" resort. Buffet had more variety, drinks were top shelf, and the best beach area is directly across from the Palace (beach open to everyone, but far from drinks if you not staying at palace). Our friends stayed at Tropical, and from what we heard, Palace rooms nicer too. Palace all wrist band with no keys which was handy.

This is my 3rd stay within a year at the Barcelo Riviera Maya. I frequent Mexico frequently and I typically visit 4 times annually. This is a great hotel with many great features but does have one major downfall. I was booked for another stay for a group of six friends in 4 weeks from now but we have decided to cancel.

We absolutely love this resort! It's great for families! The food is good, the drinks are excellent, the rooms are clean and the pools are beautiful!

Started off not good but after contacting my travel agent Jessica who contacted sunning representative who informed the reception from there everyone did everything to make my vacation a success i would consider going back to that resort

Room was huge and very clean. The resort desperately needs to invest in some new drinking glasses. The plastic glasses were all stained, scratched and frankly disgusting! Food and drinks were just ok, nothing to write home about.

Overall the week at Coba was good. Food was great, drinks were good with some lacking alcohol items day to day. Not being able to explore all of the resorts with the Bahia Principe was frustrating. Tequila was a.brand new resort that was on the same grounds as us and we could not go over and look. Super frustrating. A la Carte dinners were ok but not enough availability to all the restaurants. And we had to eat super late.

Family of 10 for one week. Dines at all the restaurants and all were fantastic. The Italian restaurant exceeded all of our expectations, Francisco was excellent, he helped us make choices and even supplied samples of menu items we did not order.

This a great resort. Excellent beach & food, great service. Some rooms renovated but some are not. Lobby needs to be renovated and roof is leaking but didn't affect our stay. Resort is beautiful and traditional Mexican architecture and decor. English is not widely spoken and can be a bit of a struggle but we managed and had no issues. Clean resort as well.