41 reviews
Great resort!
The resort was beautiful! Loved everything, one of the best we've been too! The check in process was a bit inconsistent, I've noticed that each receptionist was doing things a bit different… from the little things like offering a hot towel or a glass of sparkling wine to the information that was given. Our friends and us had a different check in experience, that's how we've noticed the differences. Nothing major anyway.
The room key bracelet was very convenient. The rooms were great, updated, very nicely designed and decorated. The housekeeping, including the turn-down service was great as expected, no issues at all.
There are a few things we've noticed that set this resort apart from others:
1. The butler service was absolutely great! Our butlers were very nice and helpful, but most importantly we were able to contact them via what's up anytime and it worked great. They helped us with the dinner reservations for the entire week, information and everything else we needed.
2. Even though the resort shares some of the restaurants with the family side, and the adults only resort was almost or at full capacity, there was never a line up anywhere! (Also 3 weddings while we were there). The bars were running smooth, we didn't have to wait for anything. They were super organized and it worked like a charm, considering the crowd that was there.
3. In addition to the golf cart they have a boat service on the inside “river”, great ideea and it helps supplementing transportation especially during peak times. Also a very nice ride!
Overall we loved it, it was a great experience and it's a resort that we would strongly recommend to anyone!!
