Playa Mujeres

Beautiful hotel not too big, beautiful beach. Pools looked nice with activities, but we didn't use. We love the ocean. Nice to have pools for bad weather days. Drinks were amazing, people and service were excellent. Many food choices but not the best tasting . White party was so well done, wish we had dance party every night or at least a Dj at the bar area for evenings as another option to the nightly show. Hotel room beds would be nice if they were Queen size and would like separation from bathroom to sleeping area. Bed size and room photos were available so I want surprised but once we go there I realized it wasn't the best set up for us. They did set up a cot for us and it was perfect. Rooms very clean and beds were comfortable so not a deal breaker we don't spend a lot of time in our room. Love Mexico and the people so nice and hard working. Wish the food tasted better at lunch and dinner. Overalll beautiful vacation

Pros • Exceptional cleanliness throughout the entire resort. • Good buffet variety. I chose to eat exclusively at the buffet to avoid the à la carte restaurants, which had limited menu options compared to the buffet, and long wait times for seating and service. Special thanks to the excellent buffet servers: Alexis, Teresita, and Norman. • Beautiful beach with fine sand and a long shoreline perfect for walking or running. • Plenty of loungers and umbrellas available on the beach. Cons • Service motivation tied to tipping: some restaurant servers became noticeably more attentive only after receiving a tip. • Room cleaning is not automatic. You must place a tag on the door or submit a request through the app. • Beach maintenance disrupts the experience: every morning between 10:00 a.m. and 12:00 p.m., a large agricultural tractor raked the beach for about two hours. It passed back and forth repeatedly, blowing sand onto towels and creating noise and exhaust. If you're hoping for a peaceful morning by the ocean, this makes it difficult. When I reported this to customer service, they explained that the tractor is operated and scheduled by the government, not the resort, so they cannot do anything about it, that I didn't believe. • Unreliable Wi‑Fi on the beach, frequently dropping connection. • No enforcement of the no‑smoking rule on the beach, often people smoke right beside other guests. • Rooms and rental towels feel worn and outdated. • Some dishes at the Moctezuma buffet could be washed more thoroughly. • The frequency of disturbances from intoxicated guests: over seven days, I witnessed about five incidents of people screaming from balconies, passing out on or under loungers, or being carried to their rooms by staff.

Wonderful, clean, safe, most staff very pleasant. Restaurants..super good. Except ...front desk...we asked for 3 days to get 2 chairs that were of a normal size because all the chairs here are very low...do not know if they're made for children or what...but surely not for tall adults because one cannot get out of it..takes lots of effort...very annoying. They gave us all kinds of reasons not to bring us NORMAL straight chairs so I ended here having to go to the Chiropractor once already because my back feels horrible. The restaurants have good ones...why not the rooms ??? It was not an unreasonable demand, I think they just didn,t want to bother with this which is unfortunate.

This resort was absolutely breathtaking!!! The food, service, cleanliness was absolutely amazing! Only downfall i can share is the wifi seemed to bounce in and out.

This was our first Secrets resort and it was exceptional! Staff, facilities, food, room, entertainment were wonderful! After over 30 years of travel to Mexico this was the best. The extra cost was well worth it. An adult only resort with tremendous staff and high quality food options.

An excellent family stay.

The resort is amazing. Friendly staff, well kept and great layout with lots of trees, grounds and vegetation. Hotel was modern and fresh. Classy place and food from the restaurants was unreal. Pools were clean and well maintained. Great for families or just couple trying to get some r&r. Beautiful beach and well maintained. Recommend this place to anyone who a quieter place with class.

This resort has all the necessary amenities to make your vacation as stressless as possible. This was my second trip to this resort and it was great.

When we book the hotel we knew that it was a family hotel with an adult pool. But I find for the A La Carte Restaurant it should be for adult only. To noisy and not relaxing. I find the poor parents didn't relax much with their kids having meal that late. I'm sure the family would like a buffet that they could go with their kids earlier. And at the adult pool when they do their exercise they play a music for their exercise and leave the bar music playing at the same time. And both very loud. Ouf that's crazy Beside the exercise no other activity at that pool. Beside that everything at that hotel is perfect. High quality and service everywhere.

We spent a wonderful week at The Finest for our first family vacation! We stayed in a Finest Club Swim Up Junior Suite, which was perfect since our youngest still takes 2 naps a day. We had an issue with where our room was (very little sun), and Victor at the Finest Concierge desk moved us the next day. We are so grateful he was able to accommodate us, we were very happy with the new room (Building 5, facing the main pool). The Finest Club section on the beach was our favourite spot. There was always a bed available, the staff working there were so attentive and friendly- especially Isabel. I've never experienced service like that at an all inclusive resort. All the restaurant staff were lovely as well, very accommodating to our needs. The whole resort is so family friendly, without being over the top about it. We visited the kids club with our 4 year old daughter, and she was in heaven on the slides and splash pad area. All of the kids “cocktails” and shows were a hit as well. We were able to experience the Mexican Fiesta night on the terrace. Our 4 year old was completely in awe of everything. I was really touched to see the staff engaging so much with the kids at the games, face painting etc. Thank you for such a fun evening! The Spa- my husband and I both did the Hydrotherapy sessions that come with booking a Finest Club room and it was so relaxing. I wish we booked a service as well. We can't wait to visit again, maybe even without the kids :)