Puerto Plata

The hotel was clean and well kept for its age ( 25 years) . Not too much activity for adults or children so depending on time going your interpretation with kids running around.

When we first arrived, we were pointed in the direction of the building where our room was, with no map of the Resort or room location or a Bell Boy with your luggage to show you your room, he came up afterwards. We got lost for a bit and took the long way around to find our room. We had an issue with water from the bathroom above our bathroom pouring down through our ceiling. Maintenance came and stopped the leak, but had issues with the front desk with the clean up and then eventually were given another room after 2 hours. Communication between hotel and travelling Public seemed to be lacking.

Nous avons passer une super belle semaine dans ce complexe. Petit mais agréable, propre, la nourriture es excellente, le personnel gentil et à l'écoute. Notre chambre était magnifique et les lits et oreillers confortables. Les portes de chambres sont difficile à fermer donc doivent être fermer très fort ce qui est désagréable la nuit. Les géo kankan et kora font un travail d'animation exceptionnel. Les restaurants à la carte sont délicieux. Le buffet petits mais excellent. Comme nous etions dans la saison basse cene sont pas tous les restaurant a la carte ouvert chaque soir donc nous devions aller vérifier a chaque matin au guess ce qui etait ouvert. Beaucoup de chaise à la piscine et à la mer. Bar à la piscine et à la mer n'a pas de serveur par contre. Le week-end il y a beaucoup de locaux qui sont un peu envahissant. Sommes toutes je recommande fortement pour des vacance tranquille.

It was excellent as expected, my last vist was 5 years ago. The Sun Cub level is the best way to go - also in the adult only section. There was a lack of staff which had two of the three restaurants closed on Monday which was disappointing - we also expected that there would be more seafood available, maybe next time we visit in 2024

Lots of pools; bar areas to choose from. Beach is not huge but it was very clean and the sand in the ocean is soft and rock free. Loved the Bali beds by the beach. Lots of restaurants to choose from as well. The Anime team was excellent and there was always a contest for someone to enter. We were in block 202 which was excellent as the show are past the Tropical area and so is the bigger buffet at the Casablanca. The Pearl at the Cofresi was excellent for breakfast and much less busy and much quieter than the Casablanca. We enjoyed the bigger selection at the Casablanca for dinner. Beautiful grounds. Yes, not for people with mobility issues as there are lots of stairs, that being said, it was nice to have those since we ate so much. Drink mixes are not great but there was selections for other things. Huge resort when shared with the Lifestyles grounds/resorts. Too many choices. Couldn't see all of what Lifestyles had to offer and do it all in the 8 days we stayed at the Cofresi. Rooms are showing their age, however our rooms were always very clean and our housekeeper was excellent and very friendly. Hot water and pressure were an issue at busy times, however, it is a huge resort so I can see how they have issues with everyone having hot water before dinner time or early morning. Did not like all the people who stayed at the other timeshares who visited with their golf carts. They had no respect for guests walking on the walkways. It would be nice if speed bumps or gates were installed to slow them down. Also when there were many of them, the fumes were bad. I would go to this property again. Great price for what you get compared to other resorts I've been to. Love the mountain views and everything Puerto Plata had to offer. It was better than what I expected. Then again, as long as there is variety; it's clean and help is available when needed, that's what matters to me most. I would not recommend this property for someone will kids. Lots of stairs no matter where you want to go. Not easy to get around with strollers. The tropical is flatter for families.

We have visited this hotel 9 times. Love the layout and the staff, however it is starting to show its age. It's clean and sufficient but don't expect anything spectacular. Food is good but not fantastic. Restaurant staff is exceptional. Love having the golf course across the street. Recently introduced full wifi. Some tour packages offer wifi in package otherwise $3 per day per device.

The first week we were there was fantastic. The service was excellent, the staff helpful. Within 24 hours, once the hotel stated to fill up to always full capacity the hotel changed completely. There was always something missing on the buffet tables, the staff was rushed. Beach towels not replaced on hang to dry on our room's chairs, etc. Very disappointed.

Check-in, room cleanliness, food quality, drinks and entertainment very good, beach was good, the 3 pools were nice, 1.25 hour bus ride from the airport a little bumpy, quiet resort during my stay, WiFi slow and one had to re-activate such every 24 hours, disco dark/dreary with mostly Spanish music being played, the circus show at the theater was amazing, late check out was available for $35 U.S. until 6pm, left luggage/valuables in the room/safe until departure, weather ok with a few light rain showers during the week, jacuzzi's near pool not working during my stay, low lighting in my room, had to let water run for 5 minutes or more to get hot water to shower

My husband and I have never been to the Dominican, so this was our first experience. This resort is HUGE! There are so many different accommodations available, ranging from hotel-style rooms, resident suites (this is where we stayed), and even personal villas. We stayed for 7 days and often spent our days pool hopping from one pool to the next (there are several! With several pool-side bars!) until making our way down to the beach itself, offering a variety of cabanas and loungers to hang out on. Resort has a strong security presence, which makes us feel safe, and ALL of the staff are incredibly friendly, hospitable, and helpful. Most of the poolside bartenders are incredibly doting and will continue to make and bring drinks directly to you without even asking--excellent service! What really won us over though was the restaurant selection. Even without a VIP membership, we had access to 9 different restaurants so we could try something different every day! I would definitely return for another trip.