656 reviews
Go to Riu instead.. or Secrets Royal in Punta Cana
My partner and I were let down at the moment of arrival.. We were promised an upgrade for our engagement celebration that the hotel was unaware of, so we did not get one, but that was fine as we were just excited to be on vacation. Our room however quickly shocked us, we arrived just around midnight only to check into a room that has not been renovated in decades, which would've been fine, had our pillows not smelt like sweat and had there been a bedsheet on our bed. The bathroom was also a tiny tub with a shower head that had barely any water pressure, lukewarm water at best which was also sometimes yellow/brown in colour. The shower curtain had also not been changed. For our balcony, we did have 2 chairs & a table, as well as a drying rack, but unfortunately the screws had fallen out of the wall so it did not hold more than 1 bikini top. The resort itself is beautiful, 2 pools, both warm water & chest deep but clean. Beach was sandy & clean. The buffet was mediocre at best, with the same selection every day, sometimes they served left overs from the day prior, (which would have been okay if 200 people had not dug their way through it the day prior), honourable mention to the raw fish we were served on 2 separate occasions. Servers were not attentive, our tables were cleared from our personal belongings multiple times & sent to reception whilst we were grabbing a plate of food. Had to wait to be served water or coffee often times way past halfway through our meals, unfortunately cups & water were not available for grabs, they would have to bring it to the table. We were also only given 1-2 water bottles a day for our room, but for $1 the gentlemen doing the water runs would toss in a few extra bottles in secret. Lastly, the wifi also did not work at night time to watch something on our phones or around the resort. Oh! And we were also invited to a special breakfast by the exclusive membership sales team, which took about 3-4 hours, where they wanted to sell us a premium 25 year membership to their exclusive club & had a hard time understanding that we were not interested.