593 reviews
Relaxed vacation
Overall, our experience was good. We arrived at the hotel at 2:45 in the morning due to unforeseen delays with our flight. It would've been nice if there had been more staff available to make the check faster. It was really late when we got to our room so we did not really take it in until the morning. The room (6002) was adequate however, the sliding door was not functioning very well and the handle was extremely loose. We did report this, but no one came to fix it for the whole time we were there. There were no screens on any of the sliding doors in the rooms as far as I can tell so you don't really leave your sliding door open because you don't want mosquitoes to come in. However, the beds were comfortable and the room was clean and the maids cleaned it every day and the service was good. The room was very clean. There were no pictures on the wall. It felt quite spartan. However, we did not spend much time in the room other than to sleep so it was fine. The room also had the advantage of being very near to the beach.
The grounds of this resort are very beautiful. You can see how much work the gardeners have put into maintaining them and peacocks abound! There must be at least 20 of them on the property and they are very beautiful and not people shy at all. The resort is really beautiful at night when the pools reflect the light from the buildings and there are also ponds in the gardens that make it all feel quite magical. The plaza and the entertainment area are well appointed and quite beautiful and pleasant places to hang out in the evenings. My family enjoyed playing cards in this environment every night, and took in some of the entertainment. The food was very good. There's something for everybody. We also really liked how there were no plastic bottles on the resort and we really appreciated being able to refill our own bottles and get ice whenever we need it. The pool was a nice temperature. You could see it was being treated and cleaned each night. The beach was also very nice. It's said the hotel is settled into a cove, which makes the ocean a bit calmer, and there's a lot of effort put into keeping the beach, clean of garbage. There is some seaweed, but really nothing much to speak of. We've stayed in resorts where there have been seaweed blooms so by comparison this really didn't affect us much. The beach is beautiful because there are trees growing almost right up to the sand so there's a lot of shade available if you want it. And it makes it quite magical and lovely. My family and I are not big drinkers so we did not go to the bar very often. When we did go though we had to wait quite a while in order to be served because the lineups were almost always at least be five people deep. However, we were there during March break.
Getting a chair by the beach or by the pool could be a challenge, especially by the pool. However, we did manage to get chairs every day.
There was also only one kind of pillow available for the beds bed. Pillows were very thick and firm. My daughter had a very hard time with this and had to improvise her own pillows, out of rolled up towels and clothes because the hotel did not have any other options. She had a sore neck a lot of the trip.
There were people there painting the outside of the resort and doing repairs so it was nice to see that the resort is being kept up and people are and they've management is trying to continuously improve it. I would say, though that the rooms themselves do need renovating. The bathrooms throughout the resort, were in pretty good shape. However, I did notice that some of the fixtures were loose door handles were loose, and that some of the driers were working intermittently. I think there could be a little bit more attention to maintenance of plumbing fixtures in those areas.
However, overall, I would say that we had a relaxing vacation the weather was wonderful. We enjoyed our time by the beach. We enjoyed our time by the pool. My daughter enjoyed the beach, beach volleyball, and the archery. My husband and I tried the Pickleball courts. We liked that a lot. We also went on our next excursion for a half day to go horse riding in the country that was also a great experience.
