Puerto Plata

The resort was a lot smaller than we typically vacation at. For some ways, this was good, as service in restaurants and bars was fantastic. However, being so small had less to offer for kids activities.

Everything would be fine if it weren't for the problems with Wi-Fi and the shower. Our complaints didn't go beyond the reception,lack of response from the administration. The first night we covered ourselves only with sheets, and it took more than 24 hours to get blankets.

The sales staff pretend that you are family until they have you into a "Free Breakfast or Free Lunch". What is suppose to be a 90 minute presentation is well over 4 hours with one pushy staff, after another, after another ambushing you and not taking no for an answer. Not impressed. The plumbing is so outdated. The slow sinks and the toilet not flushing was a daily occurrence. After 4 maintenance workers and coming back to the room with all the toilet water on the floor, I advised reception only to be accused of flushing toilet paper down. There are no SIGNS or communication notifying the resort guests of this. We have met other resort guests having the same issues. There is also such a lack of pool side loungers. If you don't reserve your pool side lounge chairs before 6-6:30 am, there are none left. The ocean is extremely rough with a red flag hung advising it is dangerous to swim. If you are an ocean swimmer, this is not the resort for you. The male staff appear ungrateful while refusing service in the restaurant to rolling their eyes when given 100 pesos for 2 bottles of water (when I went to them for the water). The lack of appreciation for their jobs is evident and bothersome. The à la carte options are mediocre. The Japanese was delicious while the steak house was unedible. The Italian restaurant had poor service with an annoyed waiter when asked to translate 3 italian dishes on the menu. Guillermo in the Buffet hall was a phenomenal server as all the women. The maids were all kind, helpful and appreciative of their 200 dollars tip every morning. The food at the buffet hall was the same every breakfast, lunch and dinner and was just ok. The fresh omelettes in the AM was the only aspect that we looked forward to. Nothing impressive. My family will not be returning to this resort as there were too many negatives.

We had a water problem in our bathroom from the floor above. We reported and we were moved to a new room when available. The resort is clean, food is a variety. Water and ice cubes are safe to use just not bathroom taps. The bar staff are friendly and the entertaining staff loveable. Night entertainment started at 10.30 more for a younger crowd. WIFI in lobby and pool only. overall a get vacation!

We had a great stay. The staff were pleasant. The pool(s) were kept up and the bar service was good. The rooms were always clean. Issues were dealt with quickly ( air conditioning broke down, they offered us another room) and they gave us free late check out.

The resort is beautiful. Most employees are very nice too. But resort has problems and it separates by a person's financial status. Problems are: No hot water Nobody picks up phone at reception Takes min 3 calls to get someone to help My TV didn't work Housekeeping doesn't give new towels Fridge doesn't get filled with water or drinks like promised I upgraded my room when buying purchase, but was given wrong lower class room If you have a basic band, food is limited to 2 buffets, Casablanca food is very bad. Pearl is slight above edible There are no snacks available unless your a VIP They try to upgrade you to a package by tricking you into a resort tour. You see everything you are missing and feel trapped. After you reject the package, service gets worse.

We spent a wonderful week at this hotel. It could not be better located in the middle of a golf course and just a few dozen meters from the ocean. The breakfasts were included in the price and they were amongst the best we ever had in the Caribbean. Great variety of fresh fruit, yogurts, juices, breads, pastries and eggs cooked à la carte. The restaurant in the compound is qualified as one of the best in Playa Dorada. We ate there several times and it never disappointed us. We contacted the hotel before travelling and emails were always promptly answered. Elaine Almonte and Katyusha at the reception were always ready to answer our questions and the breakfast staff was also very attentive to our needs. We had a minor problem and the general manager (Mr. José Maria Spart) took care of it immediately and in a very professional way. We were most impressed and pleased. It is without any hesitation that we recommend this hotel.

It was good but no activities, the restaurants were closed, if I knew in advance I would have gone somewhere else. The team there was good.

Enjoyed a pleasant week but didn't experience anything spectacular. Food was passable but nothing stood out. Beach was average but I prefer pure white sand beaches. Satisfied with the stay considering the price paid.