Puerto Plata

Just wow. There was not a lot to complain about there. Our room was not ready on time but once we got it everything was perfect. Air conditionning was good, no bad smells, plenty of hot water, good water pressure, comfortable mattress, plenty of pillows. We did not ear the fridge's compressor nor the neighbours. There are water stations to fill out water bottles near every room so no more running/asking around for water. Food at the buffet was varied and really good. I found something new to try every day and I ate as well as a 5 stars hotel in Mexico. A la carte was easy to book and very good too. There was plenty of chairs and palapas around the beach and the pools. There's still those crazy people that wakes up at 7 or earlier to go put their towels on chairs but we always found a good spot by just taking our time to do our stuff in the morning and arrive at the beach around 10:30. There was seaweed like every other resort but it's well taken car of by the crews. The beach is very long (about 5 km) and is good for walks. It seemed that along that beach, our resort had the most seaweed in the shallow area but it was still relatively easy to find a spot to swim in. I had brought my fins and snorkeling gear but it's pretty useless. There was nothing to see around and visibility was at most 1 to 2 feet. If you want to see marine life you better book an excursion to the reefs. It was easy to get drinks from the different bars, they were not cheap on the alcohol and drinks were tasting really good. Site was generally very clean. Wifi was good throughout the resort. I would definitely return there anytime. For people that it concerns, it seemed adapted for people in wheelchairs.

Older resort but very well kept.

Loved it. Beautiful beach and lovely people.

We had a great stay. The staff were pleasant. The pool(s) were kept up and the bar service was good. The rooms were always clean. Issues were dealt with quickly ( air conditioning broke down, they offered us another room) and they gave us free late check out.

There was 6 of us in our group.....we arrived Feb 9....check in was pretty fast considering we had a private tour take us from airport so w would beat the buses.....our room was decent nothing over the top but good enough to sleep in and shower ...pool was nice but somedays a little chilly, beach was beautiful....food was great all around no complaints here about food always lots..we did both the Italian and steak a la cartes both were great...but ya gotta line up for them by 7 in the morning to make reservation and then u can only book 1 at that time and has to be for same day....snack bar was lovely.. hamburgers hotdogs, pizza, salad bar, veggies , bread and a couple other options too... entertainment was ok we have seen better but the ROCK SHOW was terrific.....some shows are at resort and some nights are at senator......tropical Ave at the senator offers free ice cream, pizza and coffee for ppl staying at playa....the animation team was good better then the staff ...didn't find the staff very pleasant really...not like Cuba that's for sure ...drinks were good but had to make sure u told them not to strong.....all in all this resort is beautiful, it's big and we would return...

A group of four, we enjoyed the hotel. The food was fantastic, the site very clean and staff was great. We would all go back anytime.. There were always enough chairs at the pool area as well as the beach area. It was a great value!

The first week we were there was fantastic. The service was excellent, the staff helpful. Within 24 hours, once the hotel stated to fill up to always full capacity the hotel changed completely. There was always something missing on the buffet tables, the staff was rushed. Beach towels not replaced on hang to dry on our room's chairs, etc. Very disappointed.

Check-in, room cleanliness, food quality, drinks and entertainment very good, beach was good, the 3 pools were nice, 1.25 hour bus ride from the airport a little bumpy, quiet resort during my stay, WiFi slow and one had to re-activate such every 24 hours, disco dark/dreary with mostly Spanish music being played, the circus show at the theater was amazing, late check out was available for $35 U.S. until 6pm, left luggage/valuables in the room/safe until departure, weather ok with a few light rain showers during the week, jacuzzi's near pool not working during my stay, low lighting in my room, had to let water run for 5 minutes or more to get hot water to shower

My husband and I have never been to the Dominican, so this was our first experience. This resort is HUGE! There are so many different accommodations available, ranging from hotel-style rooms, resident suites (this is where we stayed), and even personal villas. We stayed for 7 days and often spent our days pool hopping from one pool to the next (there are several! With several pool-side bars!) until making our way down to the beach itself, offering a variety of cabanas and loungers to hang out on. Resort has a strong security presence, which makes us feel safe, and ALL of the staff are incredibly friendly, hospitable, and helpful. Most of the poolside bartenders are incredibly doting and will continue to make and bring drinks directly to you without even asking--excellent service! What really won us over though was the restaurant selection. Even without a VIP membership, we had access to 9 different restaurants so we could try something different every day! I would definitely return for another trip.