Vh Gran Ventana

I keep coming back and always feel welcome and comfortable [Details]

Small, clean resort with good food ( not much variety). Beach is long, clean with plenty of space. Room is nice, made in colonial style. [Details]

We were part of a group of ten for a 50th birthday.
Overall, a solid 4 as met our needs, but nothing beyond.

Beach- lots of available chairs, great snorkeling about 20m from shore. Minimal seaweed raked clean when needed. Downside was the constant pestering by sellers (necklace, hats, shirts, cigars, massage etc.,) from 9-2pm. Another downside was the lack/non existent cleaning of cups/glasses amongst the chairs, not even garbage cans to put garbage in.

Rooms - clean, but dated

Food - buffet was average, no one got sick. Found all three a la carte subpar, enjoyed buffet better.

Wifi - strong in room and lobby, remainder of resort and beach is poor to nonexistent.

Staff friendly.

Problem- not resort controlled, but many rude guests. Such as cutting into lines, blocking walking areas, walking 4 across on paths, loud music, smoking, yelling on balcony etc.. need to be mindful of others. [Details]

We had an amazing time here. This was my first vacation in 4 years and my first visit to the Dominican and I couldn't have asked for a more perfect trip. The staff were absolutely wonderful, helpful, friendly and brought all the best vibes. The beach was stunning, the ocean warm and relaxing to swim in. I recommend getting up at 6am and walking to the beach to see a fantastic sunrise each morning. The swim up pool bar was lots of fun, I recommend the pina colada drink with rum.. delicious!! The food was yum and there was many options each buffet to choose from. Try the free snorkeling and kayaking for extra fun! [Details]

This is my 3rd time back because I love the resort. It's clean, the staff are friendly, the food is delicious, the resort is very well kept and it's very close to the beach.

I did however have an issue this year with all the locals visiting the resort.
There were A LOT of people and they took over the resort. The pool was always full so it made it difficult for the vacationers to enjoy it. They were loud and the children were running everywhere. The restaurant was packed all the time so the food went quickly. There were limited seats for the restaurant. Some of them were very rude, like they ruled the place and us vacationers got pushed aside. I spent a good amount of money to go and relax and enjoy myself and I couldn't while they were there. I was very disappointed.

Don't get me wrong I do love the resort that's why it was my third time there however I will think twice about returning if I know the locals will be there. [Details]

We went as a couple, left the offspring at home. Was impressed with cleanliness and food options as well as activities to do off resort. Beach was clean, water was great, beach vendors were all over but were respectful if you said 'No thank you'. Nothing stood out as absolutley amazing, but was beyond satisfactory. Would recommend to other adults for sure. [Details]

It was a wonderful establishment. The staff were friendly and helpful. The food was very good. The hotel, grounds and beach were very clean. Entertainment was great.
The only real problem I encountered was the sketchy wi fi service. I could get it some places and not in others, which was frustrating.
Other than that, all was great and I would return.
Thank you [Details]

Our family of three arrived at GV to meet ten others for one week to celebrate the graduation of our three sons. From start to finish, we were very impressed with the hotel and staff at GV.

The staff was friendly, accommodating, always a smile from housekeeping, those working on the beautiful grounds, kitchen and waitstaff.

The beach was kept clean of debris too.

We ate dinner at Octopus once, Ocean Grille twice and Italian restaurant once. Our favourite for service and food was Ocean. The service at the Italian restaurant was excellent! Suggest for Octopus, dimming lights for better atmosphere as it's a great, romantic space. [Details]

This was our second year in a row at the grand Ventana, and it was just as good as the first one. Friendly staff, very clean, good food. [Details]

My wife and I travelled with our 3 kids (17,14,10) over March break. The resort is so clean and the food is delicious! The staff were extremely friendly and wonderful with our children. The beach was amazing and we snorkeled right at our resort and it was amazing. The downfall to this resort in my opinion was that there was not enough umbrellas set up for shade at beach and pool. Also to get drinks (coffee, juice) at the buffet restaurant was extremely difficult. Some meals we never even had anyone come to offer us drinks. That being said the good far out ways the bad at this resort and I would recommend. [Details]

Lacking activity for teens and young adults. Resort suited for seniors, slow country music playing every morning which we have never experienced before. One man band playing in buffet every morning also which was odd.
Not good value for money- poor quality alcohol, lack of variety of soft drinks and not enough access to food. There were actually times throughout day where you could not get food.
We paid for upgraded package but could only drink quality alcohol in privilege lounge.
Customer service was lacking, took almost 2 days to get repair person to our room.
Although room and grounds very clean and well keep- not worth what we paid. [Details]

Our family went on vacation at this resort 4 times in total but this time we were significantly less pleased with the quality of services we received and we are far from being the picky kind. We could only think that the reason may be a change in the management team of the resort. [Details]

There was a 20 year old raped by a security guard. Yes he worked at the resort. Yea he was a security guard. He dragged her to the beach and raped her.
Asked for bottle water and unable to get any even though resort is all inclusive.
Couldn't ever get a towel. Even during times says they were free. TOWEL GUY see my photos said we'll be here at 4 not 4:15. So rude.

Sink and tub clogged for 3 days. My husband had to break a hanger and fix himself after 6 phone calls and 6 visits to front desk

Kids couldn't play pool or ping pong after 6pm and had to be 16 to play. Towel guy (see pics) let some young kids play but refused many if we didn't give him money. Should be fired. Complete asshole.

Also he assaulted a principal when he tried to get a clean towel.

Absolutely disappointing. Will never go back [Details]

Beautiful hotel, very clean, neat and tidy. Workers were always cleaning and tidying to make things proper - picking up empty glasses, putting chairs away. When we went to eat, it was very difficult to get someone to acknowledge us and found that if we didn't take care of ourselves for drinks and cutlery, we would not get any service at all. [Details]

Great hotel - very clean but a little dated - good varletry of food both fresh and made. Pools are fantastic for families. Grounds are immaculate . Entertainment was good although sound was sometimes too loud to catch what the people were saying . Most staff very welcoming and helpful [Details]

Excellent venue-everything was good-we were disappointed with the room-it was supposed to be a King Bed-but instead it was a double [Details]

My second visit to this hotel and it was great. The staff were welcoming and so friendly at the restaurants, by the pool and front desk. The beach area always had chairs available. The room was kept very clean every day. I would recommend this hotel and will stay there again. [Details]

We were generally happy with our stay at Gran Ventana Beach Resort. Great food and friendly staff. [Details]

When we first arrived, we were pointed in the direction of the building where our room was, with no map of the Resort or room location or a Bell Boy with your luggage to show you your room, he came up afterwards. We got lost for a bit and took the long way around to find our room.
We had an issue with water from the bathroom above our bathroom pouring down through our ceiling. Maintenance came and stopped the leak, but had issues with the front desk with the clean up and then eventually were given another room after 2 hours.
Communication between hotel and travelling Public seemed to be lacking. [Details]

The hospitality here was horrible. The staff wanted nothing to do with guest. Barely saying hello.... and heaven forbid they smile.... some did but the majority didn't. The entertainment was by far the worst I've seen at resorts. I've never napped on vacation before but the second day after lunch my daughter and I went and took one
The rooms are outdated but I will say my bed was half decent. My boyfriends bed not so much. Booking the Ala carte was a joke. All the upgraded guest got the early dinners and the rest was either 830pm or 9.
Upgrade... I tried to get that at check in but was told I can't and it had to be done at the time of booking. When I said I didn't want to change rooms just give me the bracelet so I can have better drink selections I was told no. Tried 2 times for that. But people that upgraded said it wasn't worth it.
Seems it is understaffed as it took forever for drinks while at the buffet..usually getting asked when you're done your meal. [Details]

The staff make this resort special.
The chef has won top Chef in dominican and it shows in all the restaurants.
Every staff has a big smile and make you feel welcome. Each one, from the bartenders to the housekeeping.
Beach is soft golden sand with a shallow wade out ocean.
Resort is clean and well maintained. We were in a room by the quiet pool, no complaints with that as the buffet can get noisy in the early morning.
Our bed was kind of firm for our liking, but it was on the newer side, so no they dont have hilton mattresses, but theyre clean.

Entertainment staff had fun with the games, don't be shy, try the games.
At night was a little on the quiet side, but that suited us, shows/activities were starting at 830 or 9 and wound down around 1030, so maybe not for the hard party crowd, but perfect for families and early risers.

Try the mofongo at the octopus restaurant, and the fajitas at the ocean grill. Felix will give you great service at the buffet, get a grand mohito from Andrea at the pool bar, and play the games with Juan Carlos and Roberto. [Details]

We upgraded to the royal package 3 adults and 2 kids. The Royal package is well worth the extra money. You get better rooms. VIP lounge, premium beach towels that get changed everyday, butler service on the beach, private beach section with private beach bar, Unlimited a la carte dinning, and bell hop to take your luggage to your rooms for you etc.

ROOMS: the rooms were a good size, not too small and you dont spend a lot of time in the room anyways. We left our bags unlocked all the time, we just left our passports and money in the safe and never had an issue with anything being taken or missing. We got never bath towels everyday if you ask for the room to be made up and the room would be cleaned and made up. Never saw any bugs in the rooms. TV worked well and had a few english channels. Good water pressure and always had hot water.
FOOD: with the royal package you could get room service but we never did. The buffet for breakfast, lunch and dinner was hit and miss. Most of the food tasted very good but not much variety for what we are use to with other resorts. Lots of the same food was served everyday for example stewed white beans was served every dinner at the buffet. All the grill stations are amazing! The a la carte dinners are all very good. The Octupous one was by far all our favorite one. Steak is amazing at all of them and cesear salad is great. We all had a hard time finding drinks that we liked or that wasnt too strong. If you dont like strong drinks ask for a little bit of booze and they will put less in.
BEACH: The private beach is amazing, very clean and the bali beds are great. If you want a spot at the beach with a bali bed you have to go put towels down between 7am and 730am. If not you wont get a spot. The water at the beach can be calm and it can be rough and very strong. Depending on how windy it is the water can go from very shallow to very deep within minutes. If you have little kids i would suggest not leaving them alone in the water as it can become dangerous quickly. There is a life gaurd on duty but he doesnt watch the private area as much. There seems to be a very strong pull in the water near the reefs which seems to become a rip or swell and will pull you and is very strong. My kids are great swimmers and are 10 and 12 and was concerning for them on certain days here in the water. Lots of fish to see near the reefs...bring bread down and feed them they will swim even between your legs and feet. Very cool! My kids loved it. Water is pretty warm and the sand is beautiful. Go early in the morning down the beach and you will find lots of shells. Lots of spots in the water that dont have coral or rocks for good swimming. There are vendors at the beach but if you just say no thank you most will just leave you alone. Only a few dont take no for an answer. We met a vendour on the beach. Tall man with a blue jays baseball cap. His name is pedro martinez, he sells jewellery. We became friends with him and he isnt pushy at all. He is a very sweet kind man and would come visit us everyday to see how we were doing. Please find him and say hello. My family will always remember him!
POOL: the pool is very clean and a nice swim up bar. When we went it wasnt too busy until all the college students came and took over the pool. They were very loud so we decided to stay at the beach specially with having kids with us. It becomes very hot at the pool and at the beach there is a nice breeze.
ENTERTAINMENT: Warning if you like things to do and to keep busy this resort is not for you. There is a mall which is a 5 min walk from the resort but a lot of the stores sell all the same things. The entertainment at night is beyond terrible. I hate making bad comments but it really wasnt good at all. They try hard but the quality is just not there. I love entertainment at night and even with reading the reviews i didnt listen. The reviews are very accurate! The best thing they had was silent disco which was amazing. They had a beach party on thursday but we were too tired to go as we had just arrived that day.
STAFF: we had no issues with any of the staff here. They are all very friendly, sweet and caring people. Everywhere i went the staff would say hello or nod at me and ask me how i am. I never felt unsafe nor did my children. Moat of the staff all speak english, french and spanish. The staff at the private beach are great..they go above and beyond for you. All the staff work very hard and long hours. Please be kind!
Overall its a good resort, very quiet and be good for couples with younger children or retirement age due to the lack of things to do. Would my family go back to this resort, no due to the lack of things to do and not enough variety of food. [Details]

We a family of 4 two-60ish daughter 30 and granddaughter 6 stayed for 1 week and wish it was longer. The food choices were numerous and fresh in the buffet although bacon was an issue for a few days however there are many choices . The pool could always find a chair although the ones with umbrellas were taken early however moving chairs around allowed for shade when required. The beach is large and they will make sure to find you the required chairs. Please keep in mind there are rocks in the ocean so wear water shoes. The upgrade we found worth it as the vintage club had a larger variety of beverages and quiet place to spend some time as well as snacks most of the day. We te at 2 of the 3 restaurants Octopus and the Italian (name escapes me) which was very good. There was entertainment of some sort each evening which was enjoyable as well as things happening during the day too. The kids club was the best one we have been to. Scarlett is a fantastic girl who enjoys children and our Granddaughter followed her everywhere lol. Truly a great representative of the resort. Would not hesitate returning here. [Details]

Generally satisfactory
Beach is over crowded [Details]

Staff was friendly and engaging. The restaurants were all very good with plenty of choice and amount. Could have had more music around main pool area. [Details]

VERY friendly, helpful staff! Excellent positive vibes here! Loved snorkeling (bring own snorkel) off beach and feeding fish…they love bananas and hard boiled eggs! Can walk for miles on beach… seaweed cleaned daily. Vendors on beach will leave you alone, with just a ‘no thanks' we didn't have a problem. Lots of daily interactive activities here to be as involved as you like. Evening entertainment was always fun, especially silent disco, karaoke, auction, Mr Gran Ventana, etc. ALL staff work very hard to make for a memorable vacay. They have a 40% return guest rate! Nice how the main pool, and beach are about a 5 min walk apart. Beach bar and separate restaurant have awesome daily wings, burgers etc. [Details]

The hotel is a bit outdated. My room did not have a working ceiling fan, hallway light was burnt out and the bathroom was missing a hairdryer. Maintenance came to my door at 12:30am (middle of the night) to install a new hairdryer. Only allowed 3 a la carte dinners and they were very difficult to book. Food was delicious. Great variety at the buffet. [Details]

I had hot water for only 2 out of 7 days. I travelled with 10 people and the consistency of hot water and cleanliness of the rooms varied between all of us. Some stayed in the main building by the pools and their rooms were much nicer than the rest of us that were in building three.
All the public areas were kept very clean as well as the public washrooms.
The food was really good throughout the resort. A large selection and good quality.
Pools and decks were in great condition.
The entertainment could have been better.
Beach was nice but could get quite windy at times. You can snorkel right off the beach as there is a fair bit of coral. [Details]

We were excited to get an inexpensive vacation but the state of the rooms we got were proof that you get what you pay for. The main hotel was nice and the food was very good. Most of the staff didn't seem very happy to serve us in spite of our tips. [Details]

We very much enjoyed the hotel. It is a smaller resort but we knew that going in. Lots to still do. We enjoyed playing pool at night. The nightly entertainment was perfect with lots of seating available and 2 bars available at this time. Service from the swim up bar was very very good. Those staff are excellent and handle the rushes perfectly.
The Italian restaurant and octopus were very good. Food was delicious and service was great. The ocean grill was not good. I had a worm in my salad. The steak was not cooked and the grouper my husband ordered was not grouper. 2/3 isn't to bad though. The buffet was delicious for all 3 meals of the day. Only complaint was water and drink service was hit or miss but we understand it's busy and had no issue going to the bar ourselves for drinks. [Details]