Puerto Plata

We opted for this hotel as we wanted to try a smaller hotel and we were looking for a bit of rest and relaxation during the winter months. For us, Puerto Plata was a new destination. We did choose the Superior Royal Package which worked for us and met our expectations. The resort itself is considered “smaller” meaning you could walk easily to wherever you needed to be. -Our room was on the 3rd floor which we were happy about but it is not for someone with decreased mobility. On a positive note, we met our step goal every day! -We were very happy with our travel partner getting there and our representative was available daily. -The staff, overall, was very friendly. You will find every employee to be very hard working and the staff is forever cleaning. The resort is a bit older but again, very, very clean. -The Royal package allowed us a private part of the beach where you are able to get a canape bed or chair with umbrellas (if you are early enough) You will have a private bar waiter and food waiter (Fries, burgers, hot dogs and nachos) Superior room with Premium Package gets this perk as well. - The buffet as not the worst we ever had for sure, it was ok and you will find something to eat for sure. The cook at t he egg station makes a mean over easy egg and omelet! -As for the entertainment, for us, it was underwhelming but it all depends on what you are looking for and what you are used to. We could see how the cast tried very hard to involve everyone and make sure that everyone had a good time. -We had access to a lounge called the Vintage club which we used daily. It is quieter and they do make a mean drink. We had quick registration there as well. -Our Royal package allowed us to book a specialty restaurant every day we were at the resort. There is only 3 so it does get repetitive. For us the restaurant “Octopus” and “Sapore Di Mare” were our favorite. Try the pumpkin soup and chicken stuffed crepe with plantain at Octopus. YUM. Had it twice -It is obviously a well loved resort as there were many return clients. You could tell as they had a mention on their room doors. -Although I saw a lot of people with impaired mobility (canes, walkers, even wheelchairs), I would not personally consider this resort to have easy access with some places only accessible by stairs. There is no elevators. -We did have some rain but you are in the Caribbean so it never lasts long but some days it rained pretty hard. Bring a rain jacket. It is in Mother Nature's control and it did not ruin our vacation in any way. -We did 2 excursions. We took a city tour and also visited La Isla Bonita (the VIP tour) which we quite enjoyed. My spouse loved to snorkel around the island while I enjoyed the water closer to shore. -There is a small mall just outside the resort, not even 10 minutes away. If you need some souvenirs, you will find a lot of choices. There was also a liquor store, a spa/massage business etc. -If you like to walk on the water's edge, this is the place for you. I think you could walk for hours. It is an easy walk as well as the sand is hard near the water, so walking is enjoyable. -Yes, there are vendors, but just say no thank you if not interested and they will be on their way. -Remember that this is a poor country and if you do decide to tip as we always do, a Canadian dollar for them will go a long way. -We got a fruit basket, a free picture and special wine/booze for our fridge. Appreciated perks for sure.. -Don't forget that there is a yoga class every day and you can go on a bicycle tour daily. Although the plan was to join at least once, we never did get around to it. -Small issues are dealt with relatively quickly so be courteous and make sure to follow-up if not managed. They've got you. -Overall, the beach, the water, the cleanliness met our standards. -Pick up a chair, a drink and enjoy the rays (it beat us getting back in the eye of an epic snow storm), again, no one's control but made us feel like turning around and going right back. -If you have Wifi in your room and you lose access, save yourself a call and unplug the modem behind the TV unit, and all should be right in the world! Travelled in February 2025.

This was one of my favourite resorts I have visited. We had a great time and would recommend this resort to everyone that is looking for a great resort in Puerto Plata. Will definitely return.

Overall very good. Beach, food, rooms and grounds are beautiful. Service sometimes slow while dining. Main dining hall noisy for us. We preferred outside or at the poolside restaurant. Specialty restaurants had great menus and the Steak House platter (for 2) is recommended (very large so hope you're hungry). Pool entertainment is loud. Atlantic beach and cove beach quieter (bonus cove beach has a very small bar : ) Cove beach restaurant (not resort) is a jewel. Rooms are large and comfortable. Fridge, coffee machine and safe available. Nightly entertainment weak (dance troupe good) Bar service and food very good.

This resort is on the older side. That being said, the rooms are very run down. We were unable to use our safe as it was left open in a "locked position" and the guy that carries the key was unavailable. When we got into our room, the shower was clogged as well as the toilet. We called down to the front desk and someone came to fix it right away. Our fridge wasn't working either. That being said, we didn't spend much time in our room so we were fine with that. The pools were also older but we didn't care. The water was nice when it was hot out. The staff are amazing at this resort, very friendly and interactive. The food was delicious.

This resort is in great need of some TLC. The staff at the restaurant the bars and the rooms were great. The check-in was unbearably slow. The food was OK, but by the end of the week was getting very tiresome repetitive. The pools were very nice and enjoyable. Terrible beach. This resort has stairs everywhere. And we never had hot water in our rooms even though we asked many times we were told the pipes were old and that was the best they could do. If you want, just a nice relaxing holiday with no bells and whistles then this is the place for you.

We spent a wonderful week at this hotel. It could not be better located in the middle of a golf course and just a few dozen meters from the ocean. The breakfasts were included in the price and they were amongst the best we ever had in the Caribbean. Great variety of fresh fruit, yogurts, juices, breads, pastries and eggs cooked à la carte. The restaurant in the compound is qualified as one of the best in Playa Dorada. We ate there several times and it never disappointed us. We contacted the hotel before travelling and emails were always promptly answered. Elaine Almonte and Katyusha at the reception were always ready to answer our questions and the breakfast staff was also very attentive to our needs. We had a minor problem and the general manager (Mr. José Maria Spart) took care of it immediately and in a very professional way. We were most impressed and pleased. It is without any hesitation that we recommend this hotel.

It was good but no activities, the restaurants were closed, if I knew in advance I would have gone somewhere else. The team there was good.

Enjoyed a pleasant week but didn't experience anything spectacular. Food was passable but nothing stood out. Beach was average but I prefer pure white sand beaches. Satisfied with the stay considering the price paid.

Be prepared to entertain yourself.