Starfish Jibacoa

Terrible resort ! No running water for the entire week only two hours a day they have water running and was cold , every where was smelling like pee badly cuz they didn't have water so no cleaning or flushing toilets and nobody was doing anything about it, seniors grabbing water from the pool with their trash cans so they can flush their toilets in their rooms absolutely disgusting. Lobby had windows missing completely ,smells like pee,couches uncomfortable only good thing was the landscaping , I honestly don't recommend it. I know it's low budget resort but doesn't worth it ! Spend couple hundreds more and go somewhere else . All they could say to us when we complain was “ It's Cuba maybe tomorrow “ we left and still no water [Details]

We were there for two weeks and we had power everyday. This is a nice quiet hotel and there were not a lot of people there. [Details]

Great hotel, professional and caring staff.good food and beverages. Will definitely return. [Details]

I have stayed there 7 times over the past ten years. This was the best stay so far. The improvements are noticeable. The Staff are better trained. Definitely more English. Food is better, Resort is cleaner. Keep up the good work! [Details]

Starfish Jibacoa resort is a quite and beautiful place for vacation
It's very clean place, friendly staff, front ocean resort with beautiful garden and mountains view.
It's good place for snorkelling and diving even if you don't know how to do diving you can take a course ( lesson) in resort with a cheap price . [Details]

"Villa Tropico" is a previous name of the resort.Now a new owner called the resort "Starfish Jibacoa".I read all reviews of "Starfish Jibacoa" before my trip.Now I want to describe a few points,which I did not find in the past.I will not repeat what other guests have told about "Starfish Jibacoa". Also I point out that "pros" and "cons"are
subjective and describe my personal opinion.My "cons" might be "pros" for another person.
Let's start from "CONS": 1). The beach is not perfectly cleaned,although tractor cleans it every morning. 2). Square of sea spot where people can
swim comfortable is small. There are stones,riffs and seaweed. The best spot is in front of the main building and it is approximately 30 x 40 meters. (Beach and sea in Varadero are different. Most of travelers like Varadero much more).). 3). There is a group of travelers,who like to take pictures of deficiencies. I am not part of them. But specially for this type of detail-oriented and extremely picky people I am attaching picture of men washroom in the main building. As usual washroom is "face of any business". I hope that the management will do renovation of public washrooms ASAP. 4). There were no liquid soap,napkins,paper towels in men's washroom in the dining hall. Also air drier did not work. In my country food service establishment would be closed immediately. 5). Food service: There were no fresh juices. We had fruits bananas, papaya ("fruta bomb") and unripe pineapple slices daily . Servers should know English language. 6). Cubanos are very noisy and messy. As usual, they travel as small army (big family),throw out garbage where they sit (on the beach),play music with stereo and do not respect neighbors. As a rule they came on Friday for weekend.
"PROS": 1). Most of people were 55 years old. 2). Quiet,relaxing,slow place. 3). No noisy annoying animators. 4). Far from everything - towns,highways. 5). There were many returning regulars,visiting this resort. I met travelers, who were in the resort 3,5,8,11,22 times ! It reminded me a "Club",where many people know each other. People are very open-minded,friendly and helpful. 80% were Canadians (most from Quebec),20% - from all World. Everybody meet at the "Spirit bar" and talk for many hours. Atmosphere is very relaxing and peaceful. 6). Quality of meals and service is higher than average in Cuba. (I do not care so much,because my priorities are sea,beach and nature environment.
In general,if you are gourmet and is very picky regarding food,do not visit Cuba. You cannot find excellent meals even in 5-star hotels). Someone said that "Starfish" improved service very much,compared to previous owners. 7). Excursions are provided by local travel agency. Trip to Trinidad (town) is $ 320 US for 5 people. Havana day trip for 2 people is $ 100 US. 8). Excellent therapeutic massage. My warm greeting to high qualified masseur Ulenny (see photos). He cured my aching back. My son,a professional masseur,also became his patient and gave excellent references. So,you can relax in the resort have professional treatment. 9). This place is not good for young generation. I would say that this is "Retirement home in Cuba". This is compliment. This might be feature of the resort. A guest has a chance to be close to "Mother -nature" and have a chance to forget about civilization, because the Internet does not work properly! Very well !!! LOL. Relax,enjoy and look at the night sky,instead of your smartphone. Talk to people. Walk alone the sea shore. Take a trail up the hill for beautiful view. Forget about civilization temporarily. No politics. No news. No rush. Enjoy. :-) [Details]

Great experience, but a little isolated. [Details]

This location had new pillow top double beds (very comfortable), a fridge, air conditioning, and satellite TV.. There was a large bathroom with plenty of hot water.
Staff was very polite and accomodating..
The food was fantastic! We had lobster, chicken, beef, pork, vegetables, fruits, fresh rolls and bread, and lots of different desserts (including ice cream) .
The beach was great! There were plenty of loungers to get sun tanned and shady areas as well! Also 2 pools with a bar.
The lobby had a great coffee bar (the capachinno was fantastic)!
I will definitely come again! (Internet and WiFi was free!) [Details]

The people operating and working at the resort were all great and very helpful at all times. location was excellent.
Problem we encountered was the bungalos were not numbered in sequence, were spread all over and hard to locate during the day. at nite it was so dark it was impossible to find some bungalos. we had to get help locating ours as the complex lighting at nite was terrible [Details]

Starfish Jibacoa est un excellent hôtel que je recommanderais à tous ceux qui veulent des vacances bien reposantes. Il a un excellent rapport qualité-prix. C'est placé à mi-chemin entre Varadero et la Havane, donc vous pourrez facilement visiter ces villes. On a fait des réservations avec la réceptionniste pour des excursions en taxi avec un guide touristique. On a visité la Havane, Varadero, Matanzas et ses grottes. On s'est amusés et on a beaucoup appris sur Cuba.

Cet hôtel est en pleine nature, c'est entouré de forêts, de plages naturelles, et de quelques petites fermes. La plage est belle et calme, puis si vous marchez un peu à gauche, il y a une plage avec du sable très fin et blanc.

Il y a des animateurs sur place qui organisent des activités tels que des leçons de salsa et des jeux de société pour quand il pleut. Il y a des spectacles tous les soirs, et parfois il y a de la danse et de la musique cubaine professionnelle.

La nourriture est excellente et il y a beaucoup de choix mais des fois il manquait du café. On n'est jamais tombés malades. Autre que le buffet, il y a un snack bar où le chef cuit fraîchement sur place différents plats tels que la pizza et les bananes plantains frites.

Le point faible de cet hôtel, ce sont les chambres. Elles sont humides donc on ne pouvait pas sécher nos vêtements dans la chambre. Lorsqu'on ouvrait le placard, une odeur de moisissure sortait. Aussi, on a eu des problèmes avec les clés : elles se désactivaient lorsqu'on les mettait sur nos cellulaires. À cause de ça, on a eu de la difficulté à ouvrir la porte de la chambre et le coffre-fort.

Bref, c'est un hôtel de 3.5 étoiles, donc ça ne sera pas parfait, mais ça reste un excellent choix. Les points forts de cet hôtel éclipsent ses points faibles. Je recommanderais à tous de rester ici. [Details]

I have been to this resort 4x and counting! The staff is the best! The beach is great for snorkelling and swimming! Good variety of fresh meats cheeses fruit and veg. The resort is small and intimate you will meet a lot of people some will be friends for life [Details]

My trip started out great. My friend and I arrived at the resort around dinner time and almost sunset, which was a sight to see. Dinner was absolutely amazing the food was so yummy. The food was well presented and the staff were very accommodating. Our room was very clean and always stocked.

The parts we did not enjoy were as follows:
We went to the bar by the pool after dinner and they had no glasses, so We decided to go to the lobby bar which only had glass glasses so we had to sit there and have our drinks. Thank God we brought our own Bubba's. There were two pools and one side never had water in it which left the only other one crowded. Also the pool was so warm it was like getting into a hot tub which was very uncomfortable.

The one thing that really ruined it for us was finding a decapitated kitten. You could clearly see that it was a straight cut and not done by a dogs teeth. We brought it to the GMs attention and showed him a picture of it to which his response was. "We don't have machetes on this resort so I'm not sure how this happened." As he was saying it there was a worker carrying a machete chopping tree branches down. My friend and I pointed it out but we were dismissed.

We will not be returning due to this fact it was very disturbing. It's very sad that a human could harm an innocent animal in this manner. Thank god no children seeing the bodies. [Details]

Friendly staff ,good food and drinks,ac ok, internet at lobby, bottom line.Decent vacation [Details]

Stayed 6 weeks this time after having a fantastic experience in November! Food has improved, internet in lobby, pool and some room areas. Snorkeling is marvellous right from the beach areas. Staff is fabulous, they remember you and so many hugs when we returned.
Havana is close for day trips as are the local villages. I will be returning again in November. [Details]

Resort is 3 stars, so it is what it is. But it's clean, comfortable, and the food was no problem (understanding it's Cuba and they have what they have). Everyone working there is very friendly. Snorkeling is awesome, which also means you have to look for an open area to go swimming as most of the beach is coral and grass. [Details]

Very pleasant 2 week trip. Room perfect with a very quiet AC. People all very plesent. Janet the hotel cordinator was an angel and so Anne at the front desk and all the employees. Great food unless you are really fussy. Clean beach and pool. Sulina at the lobby bar very nice and so as Micheal. Every staff were all super nice from cleaners waiters and all. For 930$ Canadian for 2 weeks sure would be a 5 plus. Thanks to all the staff and friends I met [Details]

Arrived around 1pm Nov7/22, bungalow was ready. The resort had just opened Nov4/22 after being closed due to Covid. Wifi has been upgraded and can be accessed in the lobby area.
Food was plentiful and always something to eat.
Staff is fantastic! They are what make this resort special, we met so many people and returning visitors.
Snorkeling was breathtaking right from the lobby, no need to hire a boat but you can pay 10 and take the Hobie to the farther reefs.
Tours of Havana and neighbouring towns and villages are easy to get to.
Local restaurants and a souvenir market are just up the road within walking distance.
Bring US $ 1 / Canadian $5, 10, 20's for tipping. If you bring loonies or toonies please change them for dollars when staff ask as they can't exchange the coins.
We will be returning for our third visit in the new year! [Details]

The staff was wonderful the areas were very clean as was the beach [Details]

This was my first time at this resort. It is a small resort, no long walks to get anywhere. Room was clean, lots of hot water. Staff always helpful and kind. Went snorkeling and it was amazing. I will definitely return. [Details]

We stayed here in January and found it a quiet little resort with very few locals. Not a lot of food to offer in the restaurant by the pool, but the buffet was adequate. Drinks in the lobby were very good. The entertainment at night was not professional but it was a lot of fun. Our bungalow was very nice and cleaned daily. For the first of many trips to Cuba, no towel art. Santa Maria and Cayo Coco have much nicer beaches, but also larger crowds. [Details]

Overall nice place just to crowd with locals [Details]

Had a very relaxing stay at this resort. The facilities and grounds are very average ( staying true to a three star resort) and what we expected. The pool area was fantastic, and bungalows were great! The coral reef was amazing. The food was fair (again being in Cuba, this is what we expected). The staff treats you like family, and we always felt safe. This resort is secluded. Not much else around. Not a party resort, very small and intimate, which is exactly what we were looking for. Almost everyone we met, were returning guests. This says alot about a resort. I would absolutely recommend going here. Thanks Jibacoa staff, until next time! [Details]

Wonderful, friendly, peaceful complex with a vast area of lovely landscapes.
Awesome beach with limited palapas, but lots of shade trees as well.
Hotel room is adaquate for the most part. Bungalows are very nice and have great views.
Food is sufficient. Does get a bit repetitious when staying longer than a week.
Staff is awesome. Very helpful with any requests you may have.
Beach is awesome with snorkeling right off the beach, paddleboats, kayaks, and catamaran trips available. [Details]

Don't be fooled by the 3.5 star rating! This place is a Gem! It's a very quiet area about 70 km from Varaderro. There is only one other resort next door. You can leisurely walk out of the resort to walk around and visit the area. There are a few great restaurants near buy and a few gift shops. You can ask at the front desk to book a reservation at the Tower restaurant. They pick you up and bring you back to the resort. The food and entertainment are amazing. You also get a wonderful view of the sunset. Spectacular!!
Villa Jibacoa, also known as Villa Tropico is a great place for a young family or to go as a couple. It's a very peaceful and relaxing resort. The grounds are magnificent and well maintained. The bungalows are extremely clean,very comfy with a small fridge and a large bathroom. The service (maids, bartenders,servers) is excellent! The food was great! The beach is amazing. You can enjoy going on one of their kayaks, paddle boats or go on a catamaran ride( you need to book that early in the morning). You can enjoy snorkeling about 20/25 meters from the shore or you can book a dive lesson for 25 cucs. The resort also offers a guided hike on Mon,Wed or Fri mornings. Worth going! The guide, Joe is very knowledgeable and quite funny! The view from the top is breathtaking.
We did the Jeep safari excursion and really enjoyed it! It took us to Saturne Cave where we went swimming, a boat ride on a river( can't remember the name),visited a private farm where we enjoyed a delicious lunch and then a tour of Matanzas, a beautiful city!
Overall, we had an amazing time and plan on going back again next year! If you are looking for a peaceful and relaxing place, I highly recommend this place! [Details]

a very nice time but the beach has to be cleaned. food ok for supper. better at breakfast and lunch good. ate at 3 restaurants off the resort and they were very good and prices very good for the portions.pool is great. staff try hard. manager cares. trip to Havana well worth it. bungalow was nice. small and has charm is the way I look at this place. charging for beer in lobby is still going on. all inclusive? [Details]

The snorkeling was excellent and close to shore. The grounds were very well kept but the rooms were not. The pool table in the recreation area was missing pockets. The reception staff were not courteous but all other staff was. [Details]

My son and I went for a little getaway. I would highly recommend this resort to family and friends. The hotel offers many activities so we stayed very busy. The sea was too rough for swimming everyday but the pool worked as an alternative. [Details]

The hotel is frequented by a loyal clientele of mostly retired regulars. The exceptions must wonder how they ever got there. The optional trips and excursions are quite expensive, given the low local wages. There are few options and no information on taking local buses. There is bar service 24/7. [Details]

The staff was amazing mostly....good coffee [Details]

We had a bungalow. Very nice clean spacious place. Good service. Very very gentle happy smiling staff. On the beach. Beautiful water. The overall atmosphere in the resort is special , everybody in a smooth happy mood. Contagious. Good cuban food. Very pleasant vacation. Excursion in la Havane was a plus. A must. [Details]