Holguin

We stayed at this hotel for a week as a family with two kids, and everything went beyond expectations. Before the trip, I was a little nervous, but the experience turned out to be truly wonderful. As a travel agent, I wanted to explore this property myself, to better understand and recommend it to future clients. Even without mentioning my profession, I noticed how warmly and equally the staff treated every guest. Their friendliness and helpfulness made a big difference. We were given two spacious, clean, and comfortable rooms where everything worked perfectly, including the air conditioning. The food was another highlight – while the variety was not huge, the quality and taste were excellent, much better compared to other hotels I've visited in Varadero. The Japanese à la carte restaurant was outstanding, and the main buffet also impressed us. Only desserts felt weak – limited options and not very tasty, though the ice cream was delicious, and our kids couldn't get enough of it. The snack bar was also rather limited in choice and flavor. The beach was simply amazing – beautiful sand, clear water, and the perfect place to relax and recharge. That alone made the trip worth it. The only real disappointment was the internet connection. Compared to Varadero, it was noticeably weaker here. It often cut off, worked only in certain areas, and was not reliable enough for constant work.

Hotel is big, beautiful and clean. I was very happy with my room, which was great and very clean and most importantly, there was hot water. Hotel being very big, there is lots to walk, but they had these little trains coming to pick up people from the rooms to the lobby area. Beach as well is little bit further, about 15 minutes walk but nonetheless, beautiful. Food is ok, can't complain, given their situation in a country...rice, beef little bit of salad was enough for me. There is also a 24 hour snack bar, so you won't stay hungry. The only thing missing was little bit more entertainment, like mini club for younger people but I do understand that hotel was half empty this time of the year, so there was no need I guess. There was 7 of us and younger people were bored but ok, lol. Overall, we loved the hotel, people were nice and polite.

My second time at Playa Pesquero. The first time in regular section (2006) and premium section (2025). What can i say, power outages (not the hotel's fault). Would not recommend premium section nor regular section. Pool water was green in regular section and this has been going on for months. Therefore due to this, could not participate in afternoon pool activities. Nothing but chicken wings everywhere you go. No hamburgers in the regular section. No turn down service in premium as was specified on brochure. The only seafood offered was at the main buffet (mussels at lunch and dinner), while none whatsoever in the premium section. After arguing several times that they offer mussels in the regular section, they finally and miraculously found mussels on 3 occasions. Out of 5 items on the premium side menu only 2 were readily available all the time. The same pork & same beef dish all week. Fish was also offered but it was the same fish each and every night. Week 1 it was cod and week 2 it was tuna fish. Much to my dismay, i found out that lamb was offered in the regular section and when i enquired about it on the premium side, the usual reply of '' we don't have''. Even though it's not on the premium menu, they could say exceptionally '' tonight we could offer you lamb'', but there was none of that. No ventilation or air conditioning except for 3 a la carte restaurants (Italiano, Romantico & premium restaurant). Was invited to Gala for return guests and we see hotdog as an entrée. No variety. My husband's dish did not look cooked and he left it behind. Good points; Beautiful beach, butler took care of reservations, beer in mini-bar, overall the place was quite clean. Negative points; Felt like everyone was looking for a tip. They don't fumigate for mosquitoes (everyone got bit everywhere they went-including daytime). Everything was open-air except for 3 restaurants mentioned above. Birds and flies everywhere. Lack of variety of food. Lack of activities. Premium side beach not as nice as regular side. Constantly disconnected from internet several times a day.

Due The Hurricane Melissa The Vacation was interrupted, We were evacuated on October 27, 2025 I didn't get any offer about the compensation

The resort is a two-hour drive from the airport, but the journey is undoubtedly worthwhile. The staff genuinely values guest feedback and strives to enhance the quality of service. Mellissa, in particular, stood out with her warm demeanor and unwavering commitment to ensuring we received the attention we deserved, making our experience truly memorable. In contrast, the airport personnel were rather unwelcoming, yet we chose to focus on the positive memories created during our stay. It is important to refrain from tipping with Canadian coins during your visit, as they are not accepted by their local banks.

The resort's staffs are very friendly and greatly. The room is clean and AC and hot water are perfect. But there are a lots of tiny bugs and bite you and cause itchy. My arms and legs are bitten allover. It was nightmare. The beach is ok. But the sea is very shallow and not for swimming. The room electric voltage is low. My cellphone is difficult to charge unless sometimes in the morning and shutdown your room AC then can charge it. WIFI is very bad.

Absolutely incredible they went above and beyond to make it sooo special!!! There is nothing like it. The staff are all incredible, always happy and willing to serve you in any way possible!!! It is top notch!!!!! It's unique and perfect!!!

Gran Muthu Ensenada resort: Do not go there- 1.) Sea bottom: rocky and uneven, with a significant presence of algae and seagrass/seaweed. 2.) Sea is constantly muddy. 3.)The worst beach/sea in Cuba

Though it is a 2 hour drive from the airport. It is well worth it. Unfortunately the local women that were visiting the resort on the weekend of my trip were very unfriendly, tried to obstuct my paths, pretended to spit at my feet and called me "Puta". This brought me to tears. And I spent the remainder of my vacation at the bar near the beach, where I was treated like a member of the family. Other than that the staff is wonderful, so friendly and so very accommodating. The beaches are amazing and the staff certainly makes you feel like family. I am definitely going back! I will just avoid the local women that take over the main stage on the weekends! I suggest the same or it will ruin your experience!