Costa Rica

We had an amazing beautiful stay at the Westin Reserva conchal. Service was great and the staff made sure we had everything that we needed. Food was excellent in almost every restaurant and the family selection was so toddler friendly. Highly recommend this resort. We will be back!

I travelled with my youngest son and niece both 24 years old. The hotel was a great vacation for the 3 of us. It is a beautiful all inclusive resort, cleanliness is above perfect. The staff is always available to help in any way with a smile and thankyou. I did find the bartenders in the Cowboy Cafe more interested in their own conversation and only able to do one task at a time and no sense of urgency, but again in another country. Every where else in the hotel was not like this. It was disappointing to have to line up to 4 of the restaurants and not be able to make a reso like the Steak house. Having to be down at the entrance of the restaurants by 6 opening time to be sure to get a seat was a little rushed after a day at the beach. Also not having an egg station where you can have personalized eggs prepared was a bit disappointing. Had to ask the waitor at the Steak house to hold off on our order as we felt a bit rushed in there. There is alot of walking at this resort so for someone that has issues with this it is not recommended. I did see alot of young kids on scooters their parents had brought for them to get around the hotel. And they were very respectful while riding them. The beach is quite hot on the feet, we did find an area to the far right side that we put chairs under a tree and enjoyed ourselves. Also had innertubes to enjoy the waves for the day. Also a good idea to go to the Watersports hut and reserve snorkelling equipment for the following day otherwise it is not available. And it is a really great area at the far right side of beach where the rocks are...puffer fish and more. I do encourage anyone going to a RIU to download the app and become a member, any issues we had in our room...ie fan and air con, we sent a message thru the app and was somebody in our room fixing it within 25 mind. Also sheets needed ect. We also booked into the hotel the night before our flight which made it faster when we arrived at the hotel...allowed on the app. Go down the beach and see the monkeys around 730am...bring a ziplock bag from home, go to the breakfast buffet and grab some boiled eggs or watermelon. They love it. Dont try mango as one of the monkeys got a piece from my niece and he threw it back at her lol. Bring at least 3 to 4 cans of 60SPF spray sunscreen and one bottle of cream 60SPF. A hat for the pool and purchase a sun shirt from the family at the beach selling them. Average 2 for $20 U.S. Grab a beer or cooler from the airport for the bus ride to the hotel as you need a drink. If you need to purchase coffee beans it is extremely expensive at the airport, they sell on the beach. Get a room facing the large green slides in the kids area as it has amazing sunsets... Enjoy your trip...

The rooms were very out dated unless you got premium side , the ceiling actually fell through on a couple , the food is not good , on excursions you have to pay to use the chairs, pay to use the bathroom and to walk on the back of the beach , the guys selling excursions by the pier do not make things clear . It is a walk in resort so locals come there daily and are favored , they shut the buffet down because too many locals were there and it was so packed that we had to skip breakfast after it being all inclusive, the adult pool is fifthy and barely monitored as kids attend to get in it for a long length of time , the adult bar isn't open until 6 at night and you can't leave the tables with your drink , there is very few restaurants , loads of kids and to the point you can't get a drink at the pool bar . No mini fridge , half the light fixtures don't work , next to no coffee and you and no Sunwing or WestJet or air Canada rep at all , I don't recommend this place at all for almost the $6500 dollars we paid to be there we had way better times in Mexico and Cuba and will never attend this place again , if your not local your not welcomed no chairs on the beach and the beach water is terrible , im sure there's more that I could think of no doubt DO NOT GO

The overall experience could have been better, just a lot of little problems or inconveniences. The staff upon arrival could have explained the resort shuttle service in more detail. It took us a couple of days to figure out the system for getting around which is definitely needed to get to your villa. The staff overall was very friendly and helpful. The room was adequate for the value and the grounds were well kept and amazing views from the dining room. Misinformation when we enquired about our flight times being on schedule led us to believe we had no privileges past check out time leaving us four and a half hours to wait till the shuttle arrived, but when we checked out were told that we still had privileges till 3 o'clock.

This is a beautiful Resort. Nicely laid out and easy to get around. It is located in a very scenic Bay, with another Bay to the south. The villas are very nice and clean, yet they could use a little attention. The buffet was located near the pool. The buffet served 3 meals a day, with a selection of salad, rice and beans, pastas, potatoes, beef, pork and chicken. Lots of fruit and pastries. The waiting staff are very attentive, with drinks and clearing away your dishes. The pool was large and very warm, yet the water was a little cloudy. There are a few nice excursions at this location. The Dolphin and Whale watching, Horseback ride on the beach to a forest trail leading to a waterfall. Kayak and snorkel tour to the island offshore. Kayak tour of the Mangrove forest. If you are going during the dry season, it is very hot and humid. The town of Samara is a nice little town 30 minute walk up the beach, with lots of restaurants and stores to shop.

Carts to get you to/from places around the resort were prompt for pick up. Food was excellent with a large variety. Japanese was our favorite Al-la-carte. Housekeeping needed some phone calls for top up of minifridge/toilet paper/bathroom towels. Beach was well shaded but not good for ocean swimming (we watched someone come up that got bit by something and was bleeding alot) this turned me off from going into the water. No seagrassum which was nice!

We booked the presidential suite for a week mid-Feb. Initial contact with the hotel to confirm the transfer from the airport to the hotel was not the best, but once we had contact all was well. For just over $2k a night room, I would have hoped for a better room service menu and priority when ordering given we were in presidential suite and for the mini-bar to be restocked. The quiet pool (spa) was not really that quiet. Once you add alcohol, this does make some clients louder. The deep tissue massages at the spa were outstanding and highly recommended. We rented a car for the day from the hotel to tour around. If you want to do this, book early as their fleet of cars was small.

Beautiful grounds very well kept! clean rooms, great food and drinks. Great beach with lots of room and chairs! Zero complaints will be back next year.