Cancun

Went for a week, enjoyed my stay, food program is outdated and needs to be updated

Best hotel ever. Excellent staff, excellent food. Clean rooms they could not do anything wrong. 4 times at this hotel. They did not disappoint.

Overall experience was ok. I had the diamond club and didn't see any value. I was assigned a butler that I never met nor did he meet make it special for any requests I made. It was no different than calling reception. I thought it was a scam. The hotel has so much potential.

Great food, staff and location. We stayed in the adults only reserve section which I highly recommend! Private check-in with drinks and charcuterie was a relaxing and distinctive welcome to our holiday. Gorgeous beach though the weather and wind while we were there made lounging by the pool in a bali bed our space of choice. Poolside service including the drinks and food brought to us was indulgent. Sante restaurant for reserve guests is where we chose to dine for breakfasts and lunches. The food and staff were the best. Several a la carte restaurants to choose from for dinner, each elegant with their own distinctive decor. Presentation was gorgeous, food ranged from good to great. We are foodies and I could not understand how some other reviewers did not like the food. Although, as mentioned we were booked in the reserve section. The one time we did try the buffet, it was pretty mediocre. Special shout out to the staff in the reserve section including the towel hut and restaurants/bar. They provided impeccable service, always smiling and always responded to our appreciation with a “it's my pleasure”. I would say that Paridisus Cancun ranks high amongst the many all inclusives I've been to and I would definitely return.

This resort checked all our boxes. There was day and night entertainment options, pool side. Roof top pool had less energy when we were there. The entertainment crew was so much fun and kept everyone engaged. Drinks were wonderful and not watered down. Service was unbelievable. My only complaint was the unlimited vacation club pitch. Felt very pressured and very uncomfortable after saying no, MULTIPLE times and then took an uncalled for dig at my husband. Left a bad taste for sure. My advice is to Skip it! Room service was not great but there are so many other delicious options!

Its a family property. Not as I expected. Not a bachelor or guys trip hotel.

The only single good thing was the staff. The place is falling apart. Elevator broke down for 3 days. I felt bad for the staff not to mention older vacationers. We arrived late and had to pay a late check out fee although we paid for the day we missed entirely.

Staff were all very good. Food was good!

My fiancé, my son, and my infant all got sick from the food here. The buffet was awful at every meal and I barely ate so I wouldn't get sick too. The restaurants you have to book at 8am fill instantly, and the food is still mediocre. The sink in our room was broken. Housekeeping barely showed up, even after complaining about dirty sheets. We were making our own beds and pool towels looked dirty. The kids club is pointless because you're expected to check on your kid every 25 minutes, which defeats the entire purpose. Service felt inconsistent and honestly biased. Staff seemed far more responsive to Spanish speaking guests. We often struggled to get assistance despite being respectful and tipping regularly. I asked four people for a highchair before grabbing one myself. Room service rarely answers and every person gives different information about payment. A couple staff were great, but most weren't. My fiancé went to the front desk multiple times to complain and was told he'd be contacted by the manager or owner. No one ever followed up. The photos online make this resort look completely different from what you walk into. For what we paid, this was unacceptable, and this will be the last time I book through that site. I expected them to vet properties better than this. I wouldn't recommend this place for anything but unfortunately I have to give an option

The resort stuff was very friendly. The experience was okay. The food was not that great. They should have more sign at the food area that shows which food has pork on it or mixed with bacon or pork for people who does not eat bacon, pork and sea food. There was some lizard walking/running around the resort. I would rate 3 out 5. I would not recommend any friends and family to go for this resort. Thank you.