Cancun

Second year at this resort. Took our 20's daughters and they enjoyed it as well. Just the rights size, staff were attentive, concierge Sebastion always in communication and went out of his way to make it enjoyable - we are low maintenance so didn't need a lot of assistance. We didn't have a great meal at the steak house this year, enjoyed a quieter dinner at Olio, we went to Dragons twice, the buffet never disappointed us, Italian- our daughters enjoyed their pasta-chicken parm not great. Enough options for everyone. Beach chairs and pool accessible if you put towels and personal items down around 8am. Beach well maintained, no seaweed. Enough entertainment. Colleen the yoga instructor made our trip!

Best hotel ever. Excellent staff, excellent food. Clean rooms they could not do anything wrong. 4 times at this hotel. They did not disappoint.

Overall a very enjoyable week. Staff are very kind, especially the Fun and Fitness crew. Loved Luis (Zumba and aqua fit) as he made the activities so much fun! Also enjoyed the yoga sessions. The beach is very nice and kept clean. Pool area is large. Rooms were big and very comfortable. Good selection of food and restaurants. The Caribbean restaurant at the beach is open for lunch and has a great view of the water.

Overall great little spot. Food was awesome and plentiful. Beach was clean and well maintained.

Along the Mayan Rivera, there are many options at the 5-star level. The online reviews guide us, but unfortunately, reality often give us a different perspective than what we hoped for. Sandos Cancun is a prime example. It has a very high rating online, but reality is much less… We expected more than we got. It certainly is not worthy of anything more than a grudgingly given 3 stars. Sandos Cancun is like an aging grand dame trying to hold on to beauty that faded a generation or two ago. The façade is crumbling in places. It appears that rather than repair, the solution is to slop paint over defects in the hope no one notices. Looking out our window downwards, we could see every balcony crumbling. The room had been lavishly painted. So much so, there were paint splatters everywhere, including on the mattrass, walls, floors, etc. The toilet had a huge crack in it, thankfully not enough to leak. The paint and patch concept was seen all over the establishment. I realise that it costs money to close a restaurant, but jeez, take one day and fix properly, not a quick overnight slap job. It was supposed to be an all-inclusive, but we were hit with am “Eco-tax” on check-in. Felt like we were being scammed. The restaurants other than the buffet suffered from slow, indifferent service. Everything looked old and on its last legs. No dress codes were enforced. Hard to enjoy a potentially romantic evening out when the next table had people wearing beach clothes in a supposed upscale eatery. The buffer restaurant had mismatched, rickety furniture. If a server felt undertipped at a previous visit, they ignored us for the rest of our stay, even though we tipped at least twice or more than what others did. Apparently, the equivalent of 10$ (US) in pesos was more insulting to them than a 2$ US$ tip. The buffet menu could have benefitted from more locally derived cuisine. We went to Mexico to eat Mexican food. For the most part, we could have been anywhere in US or Canada. The fish served on the buffet was tasteless. The steam tables could use more steam as the food was mostly room temperature. The “nightclub” was an event/board room spruced up with wall covering and a few lights, with overpoweringly loud, annoying techo/club music. Not an enjoyable environment if one wanted to enjoy a night of dancing without risking permanent hearing loss. The weather was ok; the beach was cleaned each morning. We could have chosen anywhere else it probably would have been much better than our stay at Sandos Cancun.

The hotels location is great, close to the mall, market and the coco bongo where we watched the show. All the staff at riu cancun were nice starting from our check in, from all the restaurant and amenities. We were on the second floor the first 2 days of the stay and then we asked for the room to be changed for the rest our stay. We were moved to 9th floor which had an amazing view of the beach. The food is great too, from japanese restaurant to italian and theres the buffet that has lots to choose from.

The only single good thing was the staff. The place is falling apart. Elevator broke down for 3 days. I felt bad for the staff not to mention older vacationers. We arrived late and had to pay a late check out fee although we paid for the day we missed entirely.

Biggest points scored by the hotel: a slice of cake and a small bottle of champagne delivered to my room on my birthday. Due to this surprised consideration, I hesitate to complain about the tattered towels and tablecloths being used daily. The buffet dining was low quality. Cleanliness was slipping also in many areas: room, shower, plates, utensils, tables, chairs, etc. I know which Hotels these aren't and I also know that cutting corners does not promote returning patrons.

My fiancé, my son, and my infant all got sick from the food here. The buffet was awful at every meal and I barely ate so I wouldn't get sick too. The restaurants you have to book at 8am fill instantly, and the food is still mediocre. The sink in our room was broken. Housekeeping barely showed up, even after complaining about dirty sheets. We were making our own beds and pool towels looked dirty. The kids club is pointless because you're expected to check on your kid every 25 minutes, which defeats the entire purpose. Service felt inconsistent and honestly biased. Staff seemed far more responsive to Spanish speaking guests. We often struggled to get assistance despite being respectful and tipping regularly. I asked four people for a highchair before grabbing one myself. Room service rarely answers and every person gives different information about payment. A couple staff were great, but most weren't. My fiancé went to the front desk multiple times to complain and was told he'd be contacted by the manager or owner. No one ever followed up. The photos online make this resort look completely different from what you walk into. For what we paid, this was unacceptable, and this will be the last time I book through that site. I expected them to vet properties better than this. I wouldn't recommend this place for anything but unfortunately I have to give an option

The resort stuff was very friendly. The experience was okay. The food was not that great. They should have more sign at the food area that shows which food has pork on it or mixed with bacon or pork for people who does not eat bacon, pork and sea food. There was some lizard walking/running around the resort. I would rate 3 out 5. I would not recommend any friends and family to go for this resort. Thank you.