Sandos Cancun

4.25 based on 44 reviews

#22 of 64 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cancun

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Great Experience!

Carmel Antonishin, Winnipeg, MB

2024-02-14

Sandos Cancun has one of the most beautiful beaches I've ever seen as well as comfortable, king sized beds to relax on and view the beach. You do need to get up quite early to reserve one of these beds, but this is a typical issue at all incisive.The workers are beyond friendly and gracious. I was appalled to see so few people tipping. A couple of dollars makes a big difference to them! The rooms are large and comfortable, most of the food is really good - we preferred Frattini's Italian and Gaijin Tepanyaki. The resort lobby, bars and restaurants are beautifully decorated. We would return as we had a great experience. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures

The strong points

The beach, lunch at St. Trop, dinner at Frattini's and Gaijin, the app for booking restaurant reservations and information, entertainment in bar one - some great singers, beach service, most all of the staff, the rooms, general ambience

The weak points

The breakfast at the buffet (there was hardly any bacon and when it was brought out, it was gone in seconds), some of the menu items could be hit and miss at the a La cartes

Certified

Awesome Experience

Joel Casselman, Ottawa, ON

2023-03-12

This was my first time at an all inclusive resort and it will not be the last.
This was the first vacation I have had in over three years and I enjoyed myself thoroughly. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures

The strong points

The food was top notch. The swimming pools were fantastic and the rooms were clean and well maintained.

The weak points

The events repeated weekly. They should be bi weekly.

Certified

Semi paradise

Douglas Trahan, Chelmsford, ON

2022-11-27

The hotel is very nice and easy to get around. The beach and pools are great..lots of fun activities. The Sandos claims to accommodate all restrictive diets and allergies...they don't, it wasn't till the third day that I had some food safe to eat. But even the guests with no restrictions complained about the food...it's really too bad as food is a big part of how you will rate the hotel. They fell very short on that point. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures

The strong points

Great pools, beach and activities

The weak points

Food...they had mediocre at best in all tge restaurants except for the Japanese was good. They do not accommodate gluten free as easy as they claim. Very little choices if any.

Certified

Best customer service!!!

Previously SANDOS CANCUN LIFESTYLE RESORT for this review

Domenico Congiusti, Woodbridge, ON

2019-05-29

The customer care was outstanding. Especially the attention to detail in food presentation and service. This resort has a customer care system that runs efficiently and organized . Enjoyed our stay. Will definitely return. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

All staff were attentive and made sure we were taken care of. Fantastic spa experience . Always had a cabana available. First time ever at a resort that there were no line ups at bars and buffets.

The weak points

Balcony furniture needs to be updated and railings need to be properly secured.

Certified

I will go to this resort once again

Previously SANDOS CANCUN LIFESTYLE RESORT for this review

Azar Yusifbayov, Calgary, AB

2018-08-31

No comments everything is well done, nice people, service, beach, food different menu, I enjoyed very much -Thank you! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

Certified

Cancun Sandos

Dmitri, Thornhill, ON

2014-01-11

In general it was a good experience. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Business Services
Food & Restaurants

The strong points

Food is very good.

The weak points

Originally they have put us into a very noisy room near conditioning system for the whole building. after some arguing with reception they gave us another room. Internet is very slow.

Certified

Nice hotel / great staff / perfect beach

Happy, Burlington, ON

2013-01-03

Everyone at the hotel tried very hard to make us comfortable. The hotel is beautiful and small. No complaints. The food was good, yet not great. The hotel now has a highrise built next to it, and it does take away the atmosphere (and sunlight). A very good hotel, but not "over the top". In fairness to Sandos; they tried VERY hard and we enjoyed ourselves. I would go back. [Details]