Paradisus Cancun

Paradisus Cancun
4.244.244.244.244.24
4.24 based on 50 reviews
#23 of 64 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cancun
Rated 5 stars
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A nice resort with subpar rooms.

, Calgary, AB
2024-07-16
The resort is very nice at a glance. The lobby is gorgeous and the restaurant LemonFish in the middle is just beautiful. The outside pool beach area was very nice. We really enjoyed the aesthetic of the resort and it was nice looking... as long as you don't look too hard at any one thing. There is definitely a lot of wear and tear just under the surface.
We spent most of our time at the pool which our family loved. It can be hard to find seats at times from guests reserving them with towels for the whole day however. The cabanas were also ridiculously overpriced, although there are ways to wrangle one for free if you are willing to listen to various sales pitches.

The restaurants mostly served mediocre food. Other than the exact fare, the culinary experience was much the same from venue to venue. The staff was kind and attentive over-all though. Surprisingly pizza and ice cream at the pool was the go-to.

You get hounded a lot from various people trying to make sales, commission something, sell you packages, photos, trinkets, whatever.
I'm sure that's very normal but it can be fatiguing.

The actual hotel room was very underwhelming. It was dated, in desperate need of renovations. Nearly everything was in poor working condition. The door deadbolt was not functional, The safe was not functional, The tv remote was not functional. The A/C groaned and chugged like an old diesel tractor the entire time it ran, and it didn't really make it very cool. The toilet made horrible loud banging noises for minutes after you flushed it. There was random old pipes just poking out of the wall of the bathroom where old fixtures used to be, the ceiling was just bare drywall with a lazy coat of paint. The mini-fridge only got stocked one time during our 5 day trip.

I'm nearly certain that we got stuck in a old room needing renovations because we booked from a fairly budget travel package.
If I went again I'd spring for a better quality room. But much more likely I would try a different resort. [Details]
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The strong points
Outside pool was spectacular. Beach is beautiful. Main lobby is breathtaking.
The weak points
If you take away the rest of the resort, the hotel room was probably one of the worst I've stayed at. Lagoon view is really parking-lot view. Too many sales-pitches.
Sanitary measures
The brunch. Drinks and food just sitting out for everyone to sneeze over. No real thought of germs, very few sanitizers.
Certified
Hotel reply, Guest Services, on 2024-08-06
Dear Guest, Thank you for reviewing your recent experience. It is wonderful to hear that you enjoyed the stunning aesthetics of our resort and found solace in our harmonious pool and beach areas, which truly embody the carefree and tropical spirit we strive for. Our team is proud of the inviting ambiance we've created, allowing our guests to immerse themselves in nature and appreciate our environment. We regret to hear that your culinary experiences did not meet the sophisticated and elegant standards we aim to uphold. Additionally, we are concerned about the issues you encountered with your room amenities and apologize for any inconvenience this may have caused. While the context assures us that our accommodations boast air conditioning and safes for your comfort and security, we take your remarks seriously and will look into the matters you have highlighted to ensure that our luxurious offerings are consistently delivered across all guest experiences. We are grateful for your recognition of our staff's respectful and attentive service, which is a cornerstone of our hospitality. Your enjoyment of the poolside pizza and ice cream is also a delightful note, as we aim to provide inspiring moments and a variety of taste sensations for our guests. We hope to welcome you back. All the best. Guest Service Center Management

Amazing stay!

, St Catharines, ON
2024-03-07
We had such a great stay! We stayed the first portion on the lagoon side and it was a great room, took a minute to figure out all the light switches, but no problems otherwise. Second part of our trip we moved to an Ocean view room, and it was amazing, would highly recommend. The views are worth it, and the ocean view was a lot more updated for sure. Plenty of food options in the buffet, and the Italian spot is so good. Service is phenomenal. Staff is so friendly and will always remember a face! Karina, Salvator at the Kanna bar are great! Ian at the pool bar! Laura servicing by the pool! Daniel, Ignacio, Alberto at the buffet were very kind and attentive. Very big pools, lots of space. Overall, a great resort, would go again! [Details]
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The strong points
Service. Beach. The view
The weak points
Oceanview room was smaller than the lagoon view room.
Certified
Hotel reply, Guest Services, on 2024-03-15
Dear Kristen, Thank you for letting us know your opinion of your stay. It's truly inspiring to hear that our ocean view rooms provided you with such an unbeatable vista, and that our commitment to luxury and sophistication was reflected in the updated amenities. We're thrilled that the variety of dining options at our international buffet and the exquisite Italian cuisine impressed you, highlighting the care we take in offering an inviting and harmonious blend of flavors. Our team, including Karina, Salvator, Ian, Laura, Daniel, Ignacio, and Alberto, is grateful for your kind words and is delighted to have contributed to your carefree and tropical vacation ambiance. It's a joy to know that the expansive pools added to your relaxed experience at our resort. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Service Center Management

Great facility, terrible room

, Calgary, AB
2024-01-03
The facility was good. Good food. There seemed to be lacking service when they ran out of beach towels, beach lounge chairs were over taken early in the morning not being used by people most of the time. The golf course was terrible, no yardage markers.

The rooms were a disaster. The mini fridge didn't work and didn't fix it when they were advised 3x. Also one evening when it rained the room leaked water. The hotel was advised and did nothing. [Details]
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Certified
Hotel reply, Guest Services, on 2024-01-18
Dear Thomas Hong. Thank you for taking the time to review your recent stay. We are glad to hear that you enjoyed the variety and quality of our food offerings. As we strive to provide unparalleled views and serene environments, it's rewarding to know that our facility met your expectations. We regret to hear about the issues you faced with the beach towels and lounge chairs. Our team is dedicated to ensuring ample amenities for all our guests and we will certainly look into improving the availability of these services. Regarding the upkeep of the golf course, we always aim to provide a premium experience and will review your feedback for future enhancements. We are deeply concerned about the inconvenience you experienced with the mini-fridge and the water leak in your room. Please rest assured that we take such matters seriously, and while our accommodations are well-maintained, we will reinforce our efforts to address and resolve such issues promptly should they arise. We hope to have the pleasure of welcoming you again. Kind regards, Guest service center management

Reserve upgrade, very worth while

, St Thomas, ON
2022-12-17
Overall another great vacation.
The reserve upgrade was definitely worth it. If you don't have children and want a relaxing vacation it's the better choice. The private pool and beach areas, concierge, dinner at Sal and spa made it worth while. The steak house was fantastic and should not be missed they did show the options to upgrade your meal but there was no pressure to purchase. We had no problems with our room and enjoyed the variety of food options.
I would suggest speaking to concierge about all food options I don't think everyone is aware of what you can order to your Bali bed and what restaurants are open for meals and how to view those menus. We asked for access to the Meliá app to view all the menus to plan out meals ;) we were able to order Santés menu the reserve restaurant to any Bali bed of anywhere by the pool and ocean.
There was nothing that made us NOT want to return however I would definitely upgrade to reserve again and not pay for the regular rooms [Details]
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The strong points
Location of beach being right beside the resort never felt crowded on the reserve Food and proximity to airport SERVICE * the staff are fantastic and will go out of their way to accommodate any request or answer any questions
The weak points
Some food items not to personal taste Reserve restaurant not open for dinner only breakfast and lunch
Certified
Hotel reply, Guest Services, on 2024-01-18
Dear Jamie Wolfe, Thank you for taking the time to share your review. We are thrilled to hear that the Reserve upgrade greatly enhanced your stay, providing a serene and exclusive experience with its private pool, beach areas, and concierge service. It is wonderful to know that the Sal Steak Cave, with its exquisite offerings and no-pressure atmosphere, was a highlight of your culinary journey. We also appreciate your positive remarks about the variety of dining options available and are glad that our concierge team could assist in making your meal planning seamless and enjoyable. We take note of your suggestion to ensure all guests are well-informed about the dining experiences and services available to them, including the ordering process for our Bali beds. Your feedback is invaluable as we continually strive to improve our guest experience. We hope to welcome you back for another memorable experience. Best regards Guest service center management

Has cockroaches inside the room

, Burnaby, BC
2022-08-28
*- “5 stars resort” ..but the beach has lots of weeds.
*- Cockroaches inside the room, and running on hallway in front of coffee shop.
*- Buffet has very less food.
*- Restaurant “The Lunch Box” service very bad, my group had to wait almost 45 minutes but no one came to get the order..
*- Room service forgot to clean the room, we have to wait until 4pm then call to complain. [Details]
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The strong points
Disappointed
The weak points
Very bad
Sanitary measures
Ok
Certified
Hotel reply, Guest Services, on 2024-01-18
Dear Tiger Le, Thank you for sharing your feedback about your recent experience. We regret to hear about the issues you encountered with housekeeping and service at The Lunch Box. Please be assured that we strive to maintain the highest standards of cleanliness and guest satisfaction, and your feedback is invaluable in that regard. While we are sorry to learn about your observation of the beach and the presence of cockroaches, our daily housekeeping and 24-hour maintenance are dedicated to ensuring a pristine environment for all our guests. Our resort is located alongside the beautiful beach, which is typically well-maintained, and we are disappointed to learn that it did not meet your expectations on this occasion. We are also concerned about your dining experience and the wait time you experienced. Our varied food offerings and restaurant services are designed to provide a delightful culinary experience, and we regret that we fell short during your visit. We hope to welcome you back in the future. Best regards, Guest service center management

Alright. Good food. Clean place.

, Saint Hyacinthe, QC
2020-03-17
First of all, golf club rentals are way to expensive at 25$ per set for the quality of them. As a lefty, they only have iron 4-5-6 and one putter.... to play a par3. So bring your own clubs. The wifi is not reliable. Lots of people that put towels on chairs early to reserve them and dont go to them for hours. Right after check in, they want to get you into a timeshare pitch meeting. That is wrong for a 5stars. Bartenders in the pool are awesome. We tipped 1usd per 2 drinks and we had amazing service. Room maid did a great job. Food was excellent everywhere. Beach was clean and wide since the ressort is huge. [Details]
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The strong points
Beach, service, food, clean
The weak points
Timeshare pitch, wifi, golf clubs rental.
Certified

Paradisus Cancun is absolute paradise!

, Ottawa, ON
2020-02-23
My daughter & I spent 1 week at Paradisus to celebrate her 21st birthday. It was absolutely spectacular! The room, amenities, food, drinks, service & beach far exceeded my expectations!! Every staff member went above & beyond! The grounds were gorgeous & impeccably groomed. I highly reccomend Paradisus Cancun!! [Details]
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The strong points
Everything - service & food
The weak points
Nothing
Certified

A 5-star hotel worth 3-star

, Edmonton, AB
2020-02-09
beautiful outlooking, but service was quite poor. after check in, no one guided us to room and restaurant. Hotel assumed guests had known everything before hand. Even didn`t tell wifi.Main buffet was closed during my first couple days; but it reopened at last two days.Buffet was acceptable. Hotel didn`t really consider kids. so there wasn`t activities designed for children. [Details]
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The strong points
reopen buffet was good.
The weak points
services was quite poor.
Certified

Paradisus Cancun

, North Vancouver, BC
2019-12-02
The staff at this hotel really made our stay excellent. We were extremely impressed with Flor (server at the pool), Karina (server at Coco Beach Bar), Roger (server at Enzo's), Jose (Server at Enzo's), Rene (server for Bali Beds at the pool). All the staff were top notch, friendly and hard working! The pool water was a bit on the cold side but the beach was amazing. Restaurants were average but rooms were fantastic. Booked hotel mainly for 9 hole golf course but recommend you play at Iberostar instead, if you are looking to golf. [Details]
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The strong points
Staff
The weak points
Timeshare meeting took over 2 hours and we had to say no to three different salesmen. Can be avoided by just saying no to the sessions though!
Certified

Chick trip 2019

, Coquitlam, BC
2019-04-23
This was an all inclusive vacation that 3 of us girls booked . The hotel was an excellent pick for our 8 day stay. Loved cancun and can't wait for my next vacation [Details]
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The strong points
The best part of our stay was the location of our room. .we were close to everything and there was a huge variety of places to eat...all which were superb
The weak points
Normally I believe you would only have 1 woman in the room and we had 3 so I don't think the communication for room service was adequate
Certified

Royal Service in Paradisus

, Thornhill, ON
2018-01-22
We were group of four. We had great time with top class services in Paradisus hotel and want to go back in next year! [Details]
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The strong points
Royal service greatly offer lots of benefits and I loved it! Staffs were extremely friendly.
The weak points
Outdoor hot tub wasn't warm at all. Really need to fix it. if it possible YHI SPA pool could be migrated to hot tub too! International food offer various food but there was no Korean food like kimchi which has world class popularity.
Certified

Real Paradise

, Brampton, ON
2018-01-03
We go to Paradisus Cancun for Christmas vacation with ours two boys, 12 and 14. This resort is a real paradise with breathtaking garden inside main pyramid and Japanese restaurant inside this garden. Concierge family service is a pamper service all you need is WhatsApp and every request is a minute away, fast and professional service and crew very friendly and helpful, thank you Josue and Alexander. Our room, ocean view, sparkling clean, twice a day room service with mini bar restock and well equipped, surprised us ones with champagne and strawberries on chocolate and ones wine with cheese and catering, and not to forget a gift which was aged Tequila in fashion made carafe by Paradisus . Many restaurants to choose from and main buffet offering huge number of food variety always everyone can find their favorite menu. Everything always freshly cooked in professional way and tasty. Waiters fast and very friendly. Many sunshades by the pool and on the beach and only sunshade beds are for rent only which is confusing because belong to Coco Club and are extra cost. Bars are widely spread along pool so no matter where, you are close. Sack bar by the pool always has food ready to eat and hot. Variety of boutiques at the property makes shopping easy. Christmas decorations beautiful with big Christmas Tree right in the middle of the garden, lights are everywhere even lighten garlands hanging from the roof down makes awesome effect at night. On Christmas Day Santa arrives at noon with many gifts for kids so every child got something, follow up a snowing effects right in the garden makes a taste of winter for Christmas atmosphere. Overall this was very good choice for a family vacation at the 5 star resort which stands up at any occasion very well managed. [Details]
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The strong points
Clean and very well managed, fast service, friendly crew, beautiful beach, safe and quiet, very tasty food.
The weak points
Confusing Coco Club at extra cost

Du 7-14 mai

, Lévis, QC
2017-05-17
Bon hôtel mais pas un 5 étoiles.
On pourrait dire un 4-4.5
Pour les restos à la carte très ordinaire voire passable.
Par contre le restaurant asiatique excellent.
Le personnel est extraordinaire...Autant à l'intérieur que sur la plage. [Details]
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The strong points
la nourriture aux restos à la carte
The weak points
le personnel la propreté l'emplacement
Certified

Royal service Pardisus

, Gatineau, QC
2017-03-05
Loved our stay at The Paradisus Tower 5 royal service; he best asset of this Hotel is its staffs, always smiling and more ready to please you at all times. Our greatest appreciation to our most excellent butler Erik [Details]
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The strong points
Staff is the best ever; the beach are beautiful hotel and food good
The weak points
need more bathroom near beach
Certified

Paradisus

, Brossard, QC
2016-12-26
Stayed in Royal Service section of this hotel. Fabulous stay. Great staff who provided excellent service, superior quality, excellent food. Beautiful pool, wonderful beach. Highly recommend to all. We will return for sure. [Details]
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Dissappointed

, Toronto, ON
2014-06-11
When I booked the hotel I emphasized that we wanted a quiet room.Instead we got a room which was connected with a middle door with another room.I tried for two days to get another private and quiet room but with no success. I talked to three different employees but all of them were more interested promoting the Royal Service with an additional fee. Their attitude turned me off and I decided to stay in the same room.
They were all of them very firm and rigid. No flexibility at all.
The last day we checked out late due to the evening flight.Based on my past experience ,hotels charged a late check out fee per room. Here the charged was per person ,in other words we were charged double.
When I went to return my room keys I was expecting the employee to say something (like:How was your staying with us,how was your vacation ,have a nice trip). Instead she gave me the check out pass with out even saying thank you.
The first and last impressions from the hotel were bad. Very poor customer's service at the front desk.
Everything else( restaurant,beach and housekeeping staff)were very courteous and professional. [Details]
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The strong points
Restaurants (buffet & Ala cart)Good food(quality & variety). Excellent service
The weak points
Front Desk: Very poor customer's service. Beach: Waves are very rough which makes it uncomfortable for swimming.
Certified

Not great

, Barrie, ON
2014-03-11
Beautiful hotel, nice and close to airport on nice strip of beach. However, the Family Concerige section is a joke. For the amount of money you pay they should have lots of kids activities but kids club is only 5 years old and up. Most of the clientale had kids under 5. No activiites! No kids menus or kid friendly food in any of the resturants. Family concerige room sections are at the extreme opposite end of the kids pool. Makes for a long trek back the room for little ones. Nightly shows were good but there is no venue/theatre. Held in a little tiny bar with no seating. People fight for chairs 1 hour before show and no kids show. Finally I have never been to a resort were there were not enough beach chairs for the guests. Somedays people were on the grass or on the beach sand because of lack of chairs! Frustrating even when you get up early to go hunting for them. Very dissapointed in Paradisus Cancun. Friends stayed in Paradisus Esmeralda and loved it for their kids! Stay there if you are travelling with kids! I have stayed at Bahia and Palladium resorts for half the price... [Details]
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The strong points
staff were amazing
The weak points
Food and not friendly for a resort that promotes child friendly activites
Certified

Beautiful...But...

, Toronto, ON
2013-06-30
Beautiful décor, beach and pool area. Unfortunately there are water fountains or some kind of water feature which runs 24/7 and are too noisy to sleep. Poor choice of music. Lots of families but no nightly entertainment. [Details]
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The strong points
beach, rooms, clean,
The weak points
noisy water fountains constantly running 24/7. noisy ac. No nightly entertainment. POOR CHOICE OF MUSIC!!!!
Certified

WOW this was a good week!

, Laval, QC
2013-01-15
We went in the last years in many 5* in Riviera Maya and this one is one of the top one,we were in royal service section, full services and attention. Only small complain the(free)wireless internet speed was slow, don't know if this is because of the room location because of the room location. Have fun! [Details]
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The strong points
Staff
The weak points
Internet
Certified

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