Punta Cana

Wonderful Visit! Great check in experience. Very friendly, smooth and efficient.

We had an amazing time at the Majestic Mirage! The rooms were spacious, the staff friendly and helpful, food and drink options were plentiful and delicious, pools and oceanfront well-maintained....truly an excellent time. Would highly recommend this resort to anyone looking to travel to Punta Cana.

We visited the Riu Palace Macao complex (adults only) for two weeks (starting end of Feb. 2025). This resort was completely renovated in the summer of 2023. Our room was located on the 4th floor. We had a king bed which we found comfortable. There is a fan above the bed which we appreciated. The air conditioning worked very well. The curtains on the patio door are opaque. On our balcony there were two adjustable chairs, a small table and a dryer rack affixed to the wall. The balconies all have a cement wall (approx. 6 feet) that give you privacy with your neighbors. Our room service was excellent. We had our small refrigerator stocked daily with water, beers and a variety of soft drinks. There are also 4 bottles of drinks with a serving size dispenser (Gin, Vodka, Rum, Whiskey). In the bathroom there are two sinks and a large shower(shower massage removable head or rain forest). In the wardrobe you have several hangers (22) and a free digital box. Also, there are two dressing gowns, ironing board and iron (no umbrella). The Wi-fi is free and worked well. There is a very good variety of food that we found famous at all the places (buffet and La Carte restaurants) that we ate. For A La Carte restaurants no need to book in advance, if it is full, they give you a *puck* that lights up and vibrates when your table is available. For a little extra after your meal or during the day/evening, there is the Cappuccino which serves a good variety of coffee, herbal tea and pastries style desserts.... The service at the bars was very good. The 3 pools were clean as well as the bathrooms. For the beach, it is beautiful and there are sun loungers, no need to reserve. There are no palapas but many palm trees that give you shade if you wish. About 150 feet from the ocean, you have an interlock sidewalk that runs from the Riu Palace Bavaro to the Riu Palace Punta Cana (covering all 4 Riu Resorts (including Bambu/Macao). The location of the Riu Palace Macao is ideal for beach walkers, you can walk east or west for very long distances. The new gym & Spa faces the lobby of the hotel. Everything is very nice and new. Most guests are from the United States, Europe and Canada. This hotel is quiet and there is no music at night. The average age of visitors is 55 . All the hotel staff is friendly, smiling and helpful from your arrival to your departure. My wife and I will be returning to this resort as our 12th stay was again excellent & relaxing!

We had an extremely wonderful time at Dreams Onyx. We can't thank the staff enough for putting smiles on our faces and being so amazing. There are a few staff members that stand out. They would be Geuri, Nelis, Federico, Luilly, Juan, Ismael, Jensy, and Aris. Their personalities and service are so great! Felt like we were with friends while in their presence. They were the highlight of our trip. They asked when we would be back, and we are hoping to be back next year. Because of these amazing people, they made us want to go back to the same place instead of venturing to another area! We can't wait to see them again!! The preferred package was 100% worth spending the extra money on. Had we not, we wouldn't have met some of these wonderful people.

I have been to 10 All inclusives. This was the worst experience. Building: Walls crumbling and caving in, paint splatters everywhere - it looked like someone dropped a gallon of paint on each floor and stairwell, no elevators (was a 3 story), garbage piled up in the hallways, food trays and trash stowed in every corner, air conditioner sounded like a helicopter was over my head (when it worked). No ice machines - you had to call room service. No water for 1/2 a day. Service: They cleaned our room 2/7 days and that is after we called several times asking for service. We did not have a "do not disturb" on the door ever. Room service never came with ice as requested daily. Asked for soda/water to be replaced - nothing. Beach: The beach was nice but I don't really attribute that to the resort. The servers on the beach were kind and quick. The sellers on the beach were not aggressive. No chairs to be had because all reserved with towels and a book before 7AM. No towels were available even at 7am. Food: It was ok, nothing memorable and reservations were required but you could only do 2 days in advance on the app.

We went as an extended family with our 3 adult children and their spouses and our 3 grandsons who were 3months, 6months and 18 months in age. We all thought the resort was excellent. There is a BRAND new play ground for children, not a scratch on it, with brand new astro turf underneath. There is a FANTASTIC lazy river and it has a 9 hole mini golf course around it; that they were putting new astro turf on when we arrived. We had a bit of difficulty getting a kettle which they needed to sterilize baby bottles but eventually they got it. We were in diamond so we had our butler make the dinner reservations for our group of 8 adults and 1 high chair—the 2 babies we took turns holding during dinner. We went to 1) Oceanside-our least favourite service was slow and meal seemed like it had sat a bit. 2) Grazie Italian the second night—service was Fantastic there, but the food was not the greatest—don't order the Lasagna unless you think you want meatloaf. My daughter's choice of chicken parm was a bit better. 3)Hunter steak house was THE BEST—great rib eye cooked medium like we like it—so pink and service was very good. 4) Tapenaki experience was fun and the meal was okay—the beef and chicken were overcooked and a bit tough but its more about the show than the meal there. 5) Brazilian restaurant was VERY Good —we were all nervous about this one as we had a bad experience with it in Mexico at another resort. 6). last night we did Japenese à la carte in the Tapenaki restaurant—service was very slow for this but the food was excellent and the sushi arrived at the end of the meal; which was a bit weird. We were happy that we had diamond club as then we had a Butler to book the restaurants as we needed to eat at 6pm so the 18 month old wouldn't fall asleep at the table on us without eating. Without the Butler I doubt we could have obtained 6pm for our group each night. The Buffet in the morning was excellent we typically were there from 7 am with our grandsons however I noticed there could be quite a long line up to get in if you didn't show up till 9am. I really enjoyed the coffee shop—open 7am -11pm each day and the cappuccinos were great and their ice cream too. We tended to sit near the lazy river during the day under a big covered canopy as the babies don't tolerate the sun —the servers came by and brought us our drinks and were all very friendly. For lunch I really enjoyed the Ocean restaurant as long as you got there right at 12:30 it was a magnificent buffet with french grilled fish and calamari. Other than using the Butler to book our restaurants we didn't use the Diamond club stuff as the rest of our group just were regular. None of the pools are heated but I like that as then you can cool off and the babies got used to it. We bought blow up floating pool things on amazon before we left so the grandsons each had one for the lazy river or pool. Most people seemed to bring flotation devices with them. I would go again, it is a very clean resort. The staff were friendly and not looking for tips at all. All the staff picked up whenever they saw something so the place was kept exceptionally clean for the volume of people that were there. There were alot of small children and extended family groups. I liked our room —we were in the Chairman's building and the rainwater shower heads and hand held shower head were great. Very big room and well appointed.

I stayed at the Fantasia with my family. (I was a single traveler who met my parents and brother and his family). The resort was good considering we were traveling with small children, but I would not return unless I was with children. The resort was generally nice and taken care of but was outdated and rundown in some places. My parents' room and my room each separately had a leak in our ceilings. I went to the front desk to ask for maintenance and then called again hours later when it still wasn't fixed. The cleaning staff came and saw the trash can filling with water and called (in Spanish) to ask for help. Only then did they show up to fix it. My back, sliding door was broken but I didn't bother asking for Maintenance because I knew it would fall on deaf ears. The entertainment was average. Not better or worse than I have experienced at other resorts. Drinks were delicious and strong. One bartender was rude and purposely overlooked me. Eventually I learned that if I had my tip showing in my hand when I waited, I was given quicker service. The food wasn't superb, but not bad enough that I wouldn't return because of it. The biggest problem I found, which is not a problem exclusive to this resort, is the language barrier. A very very large majority of the guests were Spanish speaking so the staff and especially entertainment crew didn't even bother trying to speak English. Games by the pool were completely in Spanish. Lastly, I arrived at night, 30 minutes before the buffet was closing so the front desk told me to leave my suitcase with the bellboys and go to eat. When I opened my suitcase, I found jewellery (some bracelets, a necklace, a jewellery bag and a lip gloss) that didn't belong to me. I returned the items to the front desk but was bothered that no one was watching my bag and things could have been stolen. Good, almost great, but not excellent. I have had better experiences at other resorts.

Resort is not a 5*, needs some renovations. Food is excellent with so many choices. Towels all stink and need to be replaced. People get up at all hours in the nite to save pool and beach chairs so there were zero chairs for people. They need to put time limits on chairs because its really pathetic. Frances in the buffet is awesome and a hard worker. All in all, we had a great holiday.

Barcelo Resorts is a big name and one my family and I have chosen many times and in several countries but it fell short here. Starting with the availability to book an a la carte restaurants - you are given 3 for your stay. We attempted to book immediately after checking in.For our 7 night stay we had almost no options available. Several booked fully and remaining with only after 930pm available. Resort staff excludung house keepinng although not rude far from helpful warm or kind. I understand English is not a first spoken language but you are working at a large tourist chain and simple phrases should easily be understood. In respects to housekeeping extremely polite and friendly albeit still no English. I cannot hold the resort at fault for the fact that it rained for 7 days but if there is this much rain, activities that get the guest excited and upbeat should be encouraged bingo, crazy games or even silly dance lessons something. Beach was nice and well maintained pools as well maintained and cleaned. First time I've ever seen a water test done

Front desk was petulant, no smiles, and unwelcoming. They did not appear knowledgeable about the rooms or offer any information. There are few shuttles to anywhere other than a cigar factory so very little shopping. Drinks are very sweet and watered down. No fresh fruit juices.