Punta Cana

I would rate the stay as a whole 8/10 with a few minor points. Added to the weak points. The jet tub on the roof was not working. Eduardo was was a tremendous help in getting maintenance to try and fix it , but it looked very worn out . This is not a big deal , but it was part of the advertised package

This newly renovated resort was phenomenal! The front entrance is elegant, clean, and very welcoming as I was handed a welcome drink upon arrival. They had a great selection of food with rotating menus every other night, so I was never 'bored'- literally anything you are craving, they have. The staff was very kind and friendly with me as I navigated thru the resort. I came here to celebrate my birthday and the resort staff made it a priority to make it special by decorating my room! The room was clean, modern, and very welcoming. However, there was a dingy smell to the room and I know it was because of the humidity. I would suggest to travelers to bring Febreeze or something to spray in the room from time to time to mask the smell. Also because of the humidity and the A/C my sheets would feel damp from time to time as well. A little annoying and uncomfortable to sleep in. Lastly, I did find a cockroach in the room one night. It was on my curtain and I panicked but managed to trap it under a cup and left it in the hallway. I was told that they tend to come out before it rains but in the room is crazy!!!!!

We just stayed at Dreams Onxy Oct 12-19. We did a lot of research on their website before booking to ensure we booked a specific type of room - we wanted adults only and swim out pool. The website (and hotel map) is very deceiving as it appears that booking a "preferred" room with swim out pool is adults only, which is NOT the case. We got to our room after check in, and realized we were on the all ages side, in a room that is closest to the beach (which you THINK would be the best), however, these last buildings by the beach's swim out pools are CONNECTED to the larger all ages pool... It was absolutely disgusting. We walked out onto our deck which had an old rotting muffin smashed right into the deck, a huge plate of dirty left over food and cigarette butts..indicating they don't clean/ check the balconies/ decks between stays - OR that someone from the pool just threw their food onto it since its WIDE OPEN to the larger pool.. It was chaotic, loud and LOADED with kids. So even if you HAVE kids, I would highly recommend asking for a room with a swim out NOT connected to the larger pool. None of this is described as an option on their website so I'm assuming you'd have to call to ask for it specifically....which is frustrating. We went back to the front desk to ask for a swim out on the adults only side, which we were then informed is a "private pool swim out" and cost us almost $1000CAN extra that we obviously had NOT planned for. If we would have known the price for the room we originally wanted, we probably wouldn't have booked it in the first place since it was outside of our price range, but we could not stay in the original room... We had to wait until the next day at 5pm to move..so we had almost two days of our trip in the first room. Once we moved, the "private pool swim out" room was amazing. They're absolutely beautiful and that whole adults side is very nice. The pool is quiet and relaxing, and the service was excellent. HATE that they don't have bracelet room keys. They advertise this like a good selling point but in our opinion having to ensure your key card is with you at all times is SO ANNOYING. My husband lost one in the water park on the second day, and we got locked out of our room another time. The bracelet keys is wayyy better option. Also, we are used to having coloured bands so that staff can distinguish which side of the resort you are on. We realized we could have 100% paid for a normal room and used the "preferred" adults only pool every single day and probably the food places as well as there is no identifying way to know you're not preferred.. The food was decent, very "hit or miss". Overall would rate a 7/10 for a 5 star resort. The service was excellent, alcohol had great options and the wine was great too. Nelis at the adults only pool was the most amazing server we've ever had and definitely deserves a huge shout out! She made our day seeing her each day :) sooo kind, funny and fast! Victor Ortega (whoop whoop!) at the lunch buffet and dinner steak restaurant was also a favorite. He made us laugh every day and was super attentive in his service. The butler service is useless, absolutely not needed and didn't use. The beach was beautiful, loved that there were lots of palm trees over the chairs for shade and beauty. However, lots of pushy hustlers on the beach that constantly bug you to buy things/ get massages and are rude when you decline. Coffee shop, ice cream parlor and burger joint are all nice touches. The arcade for kids is amazing although a lot of $$.. The water park is bomb! Even for adults we had a blast on the water slides and lazy river. Overall, great resort but wouldn't do it any other way that the private swim out room adults only side. Wish their website had better descriptions of the resort layout and the room options. For a couple that want absolutely nothing to do with a kids resort, that's the most important thing to us when finding our getaway destination.

I spent the most wonderful week of my life at the Royalton Chic. I spent the extra for the Diamond Club and it did not disappoint The weather and resort were beautiful, the service from the staff was top knotch.

We had a great week at Luxury Esmeralda. The size of the resort is perfect. It's very easy to walk to the 2 buffets or any of the restaurants, pools and the beach. With Esmeralda being part of a larger Bahia Principe complex, we had access to 5 other resorts as well as our own. The tram service was excellent. The trams were running constantly, which is a big difference we noticed from Bahia Principe Grand Jamaica where the were barely running and if they did, it was for Privilege guests. We did not have a problem finding a shaded spot at the beach or by the pool. We preferred the quiet pool over the pool closer to the beach. We have no problem with music playing but when the entertainment crew was there, the music volume was turned up A LOT and it became almost painfully loud. The restaurants were excellent with the Mongolian Restaurant (Yurta) being our favourite. Our least favourite was Naan. The Teppanyaki restaurant could use some work. It was very rushed, and not much of a show like at other resorts. They made us leave and sit with in the main restaurant for our dessert. It was odd and disorganized. We did not have a problem getting reservations and were able to enjoy 5 throughout our stay. We enjoyed the buffets but did find it hard to get your drink order. One night my beer came after we had already finished eating and were about to leave. Ah well. Luis at the front reception was friendly and welcoming. Alfredo at the guest services desk in Building 90 was extremely helpful, pleasant and engaging. And Kudos to Denny, the "best driver" at bell services. These 3 made an excellent impression on us and we appreciated them!

This hotel was excellent in service and cleanliness. The bathrooms in the room need a little updating. It everything else was excellent. The food quality and quantity was superb. The staff was amazing. Will definitely go back again.

It was very nice staying there food good service is good and hotel is good

I have been to 4 resorts and this has been my worse experience.

Just returned Oct 20,2024. Food was excellent and always well stocked. We'll not return. Ocean always rough and limited swimming or sports. This is a pool party hotel with lots of loud music all day & excess drinking/drunks/drugs. Room keys failed many times, elevators worked most times,& pool bars substandard. Internet was amazing but don't try calling reception they will not answer-good luck in an emergency.

We love this hotel! It's beautiful and immaculately clean. Every person who works there is so kind and hardworking. The animation team are so talented and always make sure people are feeling welcome and having a good time. The beach is gorgeous and this truly is a little piece of paradise.