#10 of 109 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Punta Cana
We had a great week at Luxury Esmeralda. The size of the resort is perfect. It's very easy to walk to the 2 buffets or any of the restaurants, pools and the beach. With Esmeralda being part of a larger Bahia Principe complex, we had access to 5 other resorts as well as our own. The tram service was excellent. The trams were running constantly, which is a big difference we noticed from Bahia Principe Grand Jamaica where the were barely running and if they did, it was for Privilege guests.
We did not have a problem finding a shaded spot at the beach or by the pool. We preferred the quiet pool over the pool closer to the beach. We have no problem with music playing but when the entertainment crew was there, the music volume was turned up A LOT and it became almost painfully loud.
The restaurants were excellent with the Mongolian Restaurant (Yurta) being our favourite. Our least favourite was Naan. The Teppanyaki restaurant could use some work. It was very rushed, and not much of a show like at other resorts. They made us leave and sit with in the main restaurant for our dessert. It was odd and disorganized. We did not have a problem getting reservations and were able to enjoy 5 throughout our stay. We enjoyed the buffets but did find it hard to get your drink order. One night my beer came after we had already finished eating and were about to leave. Ah well.
Luis at the front reception was friendly and welcoming. Alfredo at the guest services desk in Building 90 was extremely helpful, pleasant and engaging. And Kudos to Denny, the "best driver" at bell services. These 3 made an excellent impression on us and we appreciated them! [Details]
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The strong points
The service
The room
The size
The restaurants
The beach
The weak points
The Teppanyaki at Mikado (Grand Punta Cana) was too rushed and not a great show like at other resorts
The volume was much too loud when the entertainment staff was performing
The pool bartenders need an extra hand or 2. It was slow to get your drinks.
Sanitary measures
They were vigilant with making everyone use hand sanitizer when entering the restaurants or buffets, which we appreciated. The resort was clean and there was sanitizer in multiple places.
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Certified
SUPER VACANCE
René Lévis, Lévis, QC
2024-07-21
Le soleil était présent presqu'à tous les jours. Personnels souriants, gentils serviables qui tentent de nous parler en français, le comprennent certaines fois mais n'osent pas le parler. Vive les traductions du téléphone. Au lobby Frederico tentait vraiment de nous aider. Au buffet la nourriture était variée et très bonne, Mimosa sur demande à tous les matins. La chambre toujours bien arrangée, champagne lors d'un anniversaire. Lit très propre, chambre très grande, propre mais dans les toilettes une odeur persistante d'humidité et puisard. La porte-patio fermée ce n'était pas bruyant. L'autre côté de la rue, le Punta Cana est en réparation donc des coups de marteau. Piscines avec beaucoup de chaises, serviettes disponibles mais l'eau de la piscine était très chaude pour se rafraîchir nous prenions des douches à l'extérieure près de la piscine. Service autour de la piscine très présent. Plage très étendue MAIS vis-à-vis le Bahia il ne ramassait pas les algues donc après 1 semaine il y avait une accumulation de plus ou moins 3 pieds de hauteur à la longueur. Nous nous sommes plaints mais ça n'a pas changé. Dans l'autre semaine, ils en ont ramassé un peu mais jamais assez pour pouvoir marcher sur la plage. Par contre vis-à-vis le Ambar, les algues étaient ramassées. Nous sommes déçus de n'avoir pu marcher comme l'an passé au Onyx. Attention à un représentant de compagnie, il vend des excursions plus dispendieuses que la publicité de sa cie avec des avantages qui n'existent pas. Si tu te plains, le patron va communiquer avec toi par courriel, j'en ai reçu un de : dominicanarepresenta@gmail.com c'est du bidon. [Details]
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The strong points
Accueil intéressant
Personnel souriant
Propreté du buffet
The weak points
Salle de bain avec odeur
manque de professionnalisme du représentant du voyagiste sur place
Plage avec des algues non ramassées ou - 2pieds
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Things have definitely changed
Zachary Lash, Markham, ON
2024-05-11
The trip was to be a last minute choice so we decided to go back to the Esmeralda. Wow things have changed and not really for the best. We used to be able to venture out of the Esmeralda and walk through the other areas of the property but this time we were stoped by security and told we could not go past our area. The Esmeralda was to be the luxurious place and have access to everything, not so!! Also we were kicked out of the pool at 6pm every day. Friends at the Rui had the pool closed at 10pm. Also we wanted to invite friends to visit us on the beach and pool and again security guards stopped them from joining us even if we where with them. Not good!! Food was just ok. Nothing spectacular as in the past. Room was nice and big. I would like to go but maybe this time stay either at the Ambar adult only resort or go and try the Riu Palace next door. [Details]
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Certified
Bahia Principe Lux Esmeralda - 7.46/10
Tonybrooking, Fall River, NS
2024-05-10
This was a fantastic stay after many years of avoiding the DR due to foods. The foods were as good as some great stays we have had in the past 20 south trips, ie Sandals, Couples, Iberostar, etc. Entertainment was a downer compared to other places we have visited but the rest of the comparison areas it was simply great. Looking at repeating next year, but for 11 or 12 days not 7; but earlier in the year, maybe Feb when there are less people maybe. We used 2.5 bottles of bug spray and still got chewed up, went to Jamaica the following month - 0 spray / 0 bites.
Checkin - 7. You have to commute from lobby to Esmeralda. Food - 10. Simply Fantastic. Bars - 8. Great drinks Staff - 9. Awesome communication in English, very few had issues. Service - 8. Entertainment - 5. Resort - 7. Not too far from things. Not a bad setup, we did visit Ambar a few times for Coffee and dinners. Pool - 7. Beach - 7. Huge waves, early for a seat, 5.30am. Room - 8. AC and water and bed was great. Commute/Travel - 6. We arrived late and had to wait at main resort to be transfer to Esmeralda. Should be a stop and go. Location - 8. Not far from the airport. Quality/Price - 7. TOTAL AVR 7.46
1 advantage to this massive complex is, for longer stays you could visit other areas of the resort to break up the week.
Certainly returnable. As a repeat guest said - "I know what I'm getting here so its my 7th trip". We are looking at a double length trip for next year, despite lack of entertainment, the 5:30 rise and shine, huge waves and bug bites .... its simply that nice here at this property. [Details]
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The strong points
The food was spectacular here. From the Buffet to the MEAT and Yurta were great. Staff, bars and service were great here as well. Zero issues with the room.
You do have to get up early, 5:30am, for front row chairs - but it makes for great sunrise.
The weak points
This resort has modernized and you need your phone to view web sites to see menus and the Bahia app. Otherwise you will miss prebooking dinners. Lots of people, big waves and lots of mosquito bites here vs Jamaica.
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Excellent Family vacation!
Robert Wiersma, Kitchener, ON
2024-05-05
We traveled as a group of 5 to this resort in late April. The three kids are all in late teens. The resort was very good, with excellent meal choices, a good buffet, excellent beach access, comfortable and recently updated rooms, and very accommodating staff. [Details]
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The strong points
Good selection of a-la-carte restaurants. Beach area is very good with a good selection of chairs and shade. The rooms have been recently upgraded and were very comfortable.
The weak points
We understand that our week was not at full capacity, so chair availability at pool or beach was good, in part, due to less people being there. The Esmeralda complex is small, and the outdoor theatre is centrally located, so you cannot avoid hearing it.
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Certified
Amazing resort !
Katelyn Vardon, Montréal, QC
2024-04-30
This resort is AMAZING .. 5* the food was very good. Buffet was excellent. The beach buffet was very delicious as well. The sports bar food and service was great ! Angel at the pool bar was a good bartender ! GARY the cook for the grill on the beach buffet is great ! Also for the drinks , the beach bar was NUMBER ONE !! The beach bar service was the best , and the drinks were also .. EMANUEL& KATHRYN made the best drinks , and were so kind . Thank you !! If you like the restaurants BOOK way in advance !!!!!! Everyone including the entertainment group was super nice and engaging with the people on the resort ! The room were very clean and modern as well. I can't emphasize how clean and well kept the resort is here ! My family and I will definitely be back again and again !!! Thank you [Details]
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The strong points
Clean ,food is great , rooms are spacious and modern, good entertainment, beach is amazing
The weak points
A la carte restaurants were unfortunately all booked and full .. even after trying to book them the first night we arrived. So book in advance ASAP !!!
Sanitary measures
The resort was very clean and very well kept. !
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Certified
Great Resort
John V, Sudbury, ON
2024-02-09
Great resort. They meant it when then they called it 'LUXURY'. Staff was very helpful especially Jose DeLa Rossa, Silvestre, Orlando, and the maid Jessica.. Food was a good choice, of meats and fish including lobster, shrimp shellfish, suckling pig and steaks everyday. Many local fruits, deserts, yogourt and ice cram, and daily fresh baked bread. Negative was that seat saving at the beach was allowed at the beach and pool areas, even though seat saving was against the rules. They did have disabled places at the beach. They should do some thing about the mosquitoes, as I came home with many bites on my legs and arms. But they were not the dangerous kind as all I have is a bad itch. The specialty restaurants were all good except the Fish Market, which had poor service and food selection. The 'Steak House Meat' was exceptional. Best steak I ever had, and I'm from Canada. The room was well laid out, with a whirl pool bathtub and a rain drop shower. Marble floors were damp mopped everyday. WiFi was better than adequate. [Details]
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The strong points
I felt like I was treated like a prince. My wife like the cappuccinos.The children were all well disciplined and engaged. Some even had nannies.
The weak points
Seat saving at beach and pool areas gave me a good walk everyday.
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Certified
Great Experience and Great Time
Christian Dussault, Ottawa, HA
2023-12-28
The hotel extended a warm welcome, with an incredibly helpful and considerate staff. The accommodations were not just clean but truly remarkable. Spending time with friends made the experience even more enjoyable, and we had an incredible time filled with fun. The evening shows were fantastic! A huge thank you to Bahia Principe Esmeralda for an unforgettable stay. [Details]
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The strong points
The staff always greet guests with smiles and are eager to join in on the fun. Thanks you Angelica Maria and Manuel at Guest experience !
The weak points
N/A
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Certified
Mixed feelings
Danielle Cooper, Woodville, ON
2023-12-26
Spent 10 days at Esmeralda. The resort is very nice, staff were great, food and drinks above average. Our issue was the mosquitos. We paid a lot more for a swim up room but the bugs were so bad we could barely use the pool or sit on the patio. We had our room and patio fumigated many times but it only helped for a couple of hours. We spent 30 minutes every night killing mosquitos in the room before we could go to bed. Out of 10 days, we had 1 full sleep without them buzzing around our head. Never would have paid so much money for the swim up if we knew how bad the bugs were. Quite disappointed for wasting so much extra money. We ordered coffee from room service. One morning it did not arrive, not a big deal, we made our own. The next morning at 7am, we were woken with a knock delivering a full breakfast that we did not order. They apologized for the error but every morning after that, we received a call at 7am asking if we received our room service. Even though we told them we did not order it, they still called every morning, sometimes before 7am and we were still sleeping. Definitely still some glitches that need to be figured out since the reopening. [Details]
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The strong points
Beach is really nice. Staff very welcoming and friendly. Main pools are clean and always loungers available.
The weak points
The entire resort needs to be fogged regularly. We heard dozens of people talking about the mosquitoes and saw even more people with tons of bites on their arms and legs. I do not recommend the swim up rooms because they cannot be used due to the bugs.
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Certified
Stay 1 week
Ralph Harkins, Carolina Beach, NC
2023-04-17
The hotel was closing we did not know. Food was not very good. Service mediocre and everyone was asking for tips all the time. The rooms old not nice emenities. Will never come back. No one helped with restaurant times were terrible. [Details]
Wonderful serving staff. Hotel condition and food?
David Boyer, Vancouver, BC
2023-02-20
We had high hopes for our 15 days in one of the most beautiful places in the Caribbean to be wonderful in every way. And it wasn't right from the beginning. Our first room, there wasn't a mattress on the bed just box spring, the next morning we spoke to the front desk and told them about what we found. Unacceptable and we'd never experienced this ever in all the travelling we've done. The front desk, adventually offered us another room that did have a good mattress but for more money. You'd think they would be so ashamed they not require us to may more. The whole hotel needs a complete upgrade, halls are dirty and needing repairs and paint. Stairwells dirty, stairwell railings in our building wiggling not safe to hold on to. Also needing a fresh coat of paint..dirty, The pools were lovely and kept clean, entertainment was good on the whole. We watched only a few as they began to late for us. Now to the last and the most disappointing part was the food! We wondered why and many guests who said they had stayed at the hotel before said the same. The buffet restaurants twice ran out of butter for toast, syrup for pancakes, French toast or crepes. I personally asked the kitchen staff to replenish the bowls...to no avail. Either they didn't have the butter or syrup and didn't review supplies before opening for breakfast or lunch. Also, No Bran cereals for the older generation who are needing fibre in their diet. I said to our Butler if we knew that we would have brought in our luggage bran flakes, buds or even raisin brand. Surely with the number of restaurants in all the joint owned hotels someone in charged, should have seen the shortfall and borrowed supplies. One lunch the restaurant ran out of beer! Also, the way this chain of hotels arranges for the guests to make reservations for dinner is very complicated and stressful. The internet during our 15 days wasn't working some days at all, we paid extra for the streamline service which near the end of our stay didn't work at all. All in all our stay at your hotel was very disappointing. The highlight on the most part were your staff, they tried to attend to us with little English and no Spanish or French on our part. The Butler we had, Maria, was wonderful and tried her best to help us make our holiday pleasant. Needless to say we won't be back to your chain of hotels. Coming from Vancouver, British Columbia the cost of this vacation was not inexpensive and the front desk when the internet or our room was far from satisfactory kept asking for more money. You have to know, many of the guests all were complaining about our same observations. We have stayed at a few all inclusive hotels and you should be ashamed of your hotel. [Details]
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The strong points
The sun, the pools, the service staff
The weak points
condition of rooms, beds, halls, staircases, FOOD, internet and some bathroom towels in need of giving away.Also, the food waste was disturbing for us to see.Can't you set up a program that at the very least the staff could take some home.Share with poor!
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Certified
Pack your patience if you go to this hotel chain!
Silvana F., Maple, ON
2023-01-05
Firstly, the hotel is older and in need of updating although it was clean enough. The a la carte restaurants had amazing food and did not disappoint. The buffets were sub par with little to no variety. The worst service was as the Jasmine restaurant. The servers are extremely slow and rarely acknowledge you. On New Year's Eve, we did not have a choice but to book at this restaurant. Although we had reservations, the staff seated on a first come first serve basis and when questioned, were very rud, snapped at you and then ignored you. I asked the three hostess' names who were disinterested in assisting and at fist they lied and told me false names, then turned their name tags around so you could not see them or took them off altogether. Yurianny attempted to conceal her name, but was too late. She did gather all the staff to alert them and point me out which was unacceptably rude. The second hostess told me her name was Maria. Her name was actually Yasanfry. The third hostess told me her name was Nicole and it was actually Ludy. Obviously these three ladies knew they were rude and attempted to hide their identities. I did put in a complaint but the hotel manager did not reach out to discuss the poor service and rudeness of these three individuals. Totally unacceptable!! In addition they regularly ran out of food and drinks. The grounds are beautiful but you better pack your patience if you go to this hotel. [Details]
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The strong points
Beautiful grounds and beach
A la cart restaurants had amazing food
The weak points
Rude and abrasive staff -did not care about visitors
Buffets were sub par and closed early
Ran out of basic drinks daily
Staff only spoke Spanish
Sanitary measures
None that I saw
0 0
Certified
Service, food, and rooms are three star
Saeed, Toronto, ON
2022-09-24
We enjoyed our stay because the beach was incredible and the grounds/pool were immaculate. That's what we came for and we got it. But like most places since the pandemic, service has taken a nose dive. From check in, to the lobby, to the restaurants, there is barely any motive to serve you. It didn't matter if I tipped or didn't tip. Sometimes servers would disappear after getting a tip. It was not like this before the pandemic. The food was not appetizing. I lost three pounds in the week I was here. The Brazilian steakhouse was good and the breakfast hash browns were my favourite. Everything else was poorly seasoned and way overcooked. The food problem is easily solved by better training. The poor service is solved by better management. I saw a manager in the lobby pointing out people to servers who were without drinks and the servers moved to solve that. These are easy fixes. I saw the cooks making the burgers over an inferno on the grill which explains why they were all burnt on the outside and almost raw on the inside. The cooks need better training. So much food is wasted because it is made poorly. The room we had smelled bad like mold. It's probably tough to keep that smell away but it's necessary. We had to plug our noses when we first entered the room. I'm not too put off by chips and dents, but smells are a problem. I would come back here if I got another amazing deal and if they fixed the food. Our next vacation will be somewhere that is a true five star. This place is a strong three or weak four. If they fix the food and service it will be a strong four. The entertainment crew is five star. They are bright, cheery, friendly, and kept the mood light. [Details]
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The strong points
The entertainment crew, pools, water park, beach
The weak points
Food, service, room smell
0 0
Certified
Over crowded, mission impossible for good service
Morrice Ramani, Gatineau, QC
2022-07-30
Good luck calling room service for towel, baby crib, food or hygiene products. Absolutely no service. With over 7000 people per day in all the Bahia, the staff was not able to handle the high demand population. The WiFi was cutting on and off all the time. Down jn our room for almost 3 days. [Details]
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The strong points
Staff had a good hearth helping people as much as they could.
The weak points
No room service and WiFi was a total disaster
0 0
Certified
Luxury Esmeralda
Margaret Mcdonald, Waasis, NB
2022-05-21
Hands down 5*. We had such a great time all round - dining, pool, beach, services, rooms. 3 of us (2 rooms) travelled in March to this new to us resort. So impressed we will return next year. TY Esmeralda!! [Details]
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The strong points
Everything we tried was 1st class! Perfect weather too!
The weak points
We didn't notice any.
0 0
Certified
Heavens Retreat
David Fleming, St Catharines, ON
2022-03-22
Friendly, clean, excellent proximity to.beach, pools and restaurants. Amazing quality and variety of foods daily. Fun for family OR singles. [Details]
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The strong points
Staff was incredible
The weak points
Check in delays. Hard to have to wait for your room when they know you're going to be there.
0 0
Certified
Disappointed
Michelle Savara, Toronto, ON
2022-02-23
My husband and I booked Esmaralda for our 5 year wedding anniversary and were very disappointed in the service and the cleanliness of the bathrooms in the lobby and pool area. The ocean was too busy to enjoy, let alone get a spot. The pool was beautiful but were not able to get a spot everyday. We loved the food and drinks at the Ambar restaurants and the service was great at the a-la-cartes but service everywhere else was very unlike what we are use to at other Punta Cana resorts. We are use to the staff being so friendly and helpful, where we felt we were bothering them at this resort. Sadly disappointed as the reviews were so good. [Details]
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0 0
Certified
5 star with exceptions
Giuseppe Carnevale, Montréal, QC
2021-09-28
Covid measures are not always followed and never enforced. Check in form clearly states you will follow Covid rules and regulations. You must sign it digitally. The site is VERY clean, pools are cleaned every morning VERY clean, eating areas and rooms VERY clean. Disappointed with beach area for a 5 star it was not even a 1 star. Ambar resort beach was cleaned only. Until I complained to the right person. Mother Nature was not kind but they should have a person to at least clear a walk way to the ocean because the stench of seaweed that's 1 foot high. When they finally cleaned the beach of seaweed it was great! The food 5 star restaurants!!! Buffet requires you to wear a plastic glove. Room service also a plus!! Rooms are big! First time I saw a cirque de Soleil show over the pool. Amazing. [Details]
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The strong points
Clean
Friendly staff
Abundant choice of restaurants
The weak points
Covid measures not enforced
Beach not cleaned
Too many people trying to sell you excursions on the beach every 5 minutes.
0 0
Certified
A nice stay
Jas, Lincoln, NB
2020-02-27
Please see strong and weak points. Overall, we enjoyed our stay and recommend the Bahia Principe Esmeralda in the Dom. Republic [Details]
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The strong points
Weather, variety of activities available, friendly cordial staff, beach, food, pool, etc.
The weak points
Noise level during evenings on first floor room, booking restaurants due to lack of availability, shifty Internet access, and variety of external activities
0 0
Certified
Bhia Principe Esmeralda
Marie Robertson, Toronto, ON
2020-01-06
The hotel was clean, the grounds and beach beautiful. [Details]
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The strong points
the beach, the room, the cleanliness. ``the guest services staff
The weak points
The food was mediocre. It was hard to get reservations in the a la carte restaurants, but once we got into the a la cartes, the locations and food were great.
0 0
Certified
Good place
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Sergey, Pointe Claire, QC
2019-11-27
Nice food and drinks. Good service if you tip. Interior in the room is a bit tired. Good luck with booking a la carte... Not too much of kids entertainment. [Details]
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The strong points
All in all, I do not mind to go to this place once again
The weak points
Be ready to face some technical issues in your room
0 0
Certified
Overview
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Rajendra Persaud, North York, ON
2019-05-06
This hotel is over priced and over rated. This hotel is nice but best suited for families with young children. There is little to no adult entertainment and the lights and bar go off at 11:30 pm. The food at the buffet is average and the staff speaks little to no English. This can be a source of frustration for both the guest and staff. [Details]
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The strong points
Lovely grounds and beach
The weak points
Staff is poorly trained and speaks little to no English
Buffet is average
Bars and lights go off at 11:30 pm
No adult entertainment
Lobby shops are below average
0 0
Certified
Trip
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Carol Swartzentruber, London, ON
2019-04-05
We enjoyed most of the trip people food entertainment t was good not enough for adults at es. Esmeralda entertainment big problem with restaurants we had 2 weeks ahead and only 3 went through very hard getting them [Details]
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The strong points
Meat restaurant was bad everyones food was not cooked well but every were else was good
Entertainment at beach was great our rooms were great and clean
The weak points
Was only having our restaurant not organized
0 0
Certified
Resort
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Eileen Jackson, Lac Du Bonnet, MB
2019-03-16
Loved the resort! The junior suite we had was exactly as it looked in the pictures! Very wide range of restaurants which was awesome. Would highly recommend this resort!! [Details]
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The strong points
The staff couldn't do enough for us. They catered to us and remembered what we usually had to eat and drink! Fabulous
0 0
Certified
Wow
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Bernardita Gonzales, North York, ON
2019-01-05
Great hotel, friendly and helpful staff. Restaurants are excellent. [Details]
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0 0
Certified
Wow
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Bernardita Gonzales, North York, ON
2019-01-05
Great hotel, friendly and helpful staff. Restaurants are excellent. [Details]
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0 0
Certified
Nice Vacations and Very Good Resort!
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Martind, Varennes, QC
2018-12-10
Vacations with my wife and 6-year-old son. Very nice complex. Resort is very nice, clean and well maintained. Beautiful beach (not too much algae when we were there). Staff always smiling and helping. Food was great; especially the ''a la carte restaurants'' while the buffet was good but not has much choices compared to other ''all-included'' I have done recently. Free WiFi acces on the complex. Would go back! [Details]
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Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Clean, smiling and helping Staff, beach and ''a la carte'' restaurants. A lot of palapas and places on the beach.
The weak points
Although good, buffet meal selection/variety not as aboundant as other all-included visited recently.
0 0
Overall very good experience
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Happymom, Mississauga, ON
2018-08-04
Location is good with a nice clean facility and amazing staff. The food at the buffets were good. The french restaurant was excellent but unfortunatly the Japanese restaurants takara and mikado dont serve actual japanese food. Whatever we order they serve the food in a dominican way and it takes a long time. The higher floors have brighter and less humid rooms [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
-the shuttle service is very well done
The weak points
-needs more outlets
-wifi should be the same speed althoughout the resort
-should start serving morning coffee earlier than 6:30
-the towel center should be open for longer than 6
0 0
An Amazing vacation!!!!
Previously LUXURY BAHIA PRINCIPE ESMERALDA for this review
Michel Arzola Planas, Toronto, ON
2018-06-11
Our family stay at the Resort was great. The entire team are fully focused on customer enjoyment from the Beach Restaurant (you need to meet Jesus at the grill; amazing waitress Luis, Hector, Marylin), at the Restaurant Buffet the food was decent and Juana made our breakfast an excellent experience. If you like "mojitos" as Juan at the Pool Bar to make them for you. Alexandra at the beach will ensure your drinks are always filled and she has a friendly and joyfull approach. When you get to your room find your mayordomo (buttler); Amauris was ours and what a great service. Our pillows were always ready every night and even our bathtub was prepped to celebrate our anniversary. Strongly recommend this hotel. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Service, landscaping is beautiful, hotel infraestructure is nice.
The weak points
The beaches were not nice during our stay (a lot of algeas) but this hiw the mother nature react in the season we selected. Pool chairs are limited but there are plenty at the beach.
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Great Stay at Luxury Esmeralda
We did not have a problem finding a shaded spot at the beach or by the pool. We preferred the quiet pool over the pool closer to the beach. We have no problem with music playing but when the entertainment crew was there, the music volume was turned up A LOT and it became almost painfully loud.
The restaurants were excellent with the Mongolian Restaurant (Yurta) being our favourite. Our least favourite was Naan. The Teppanyaki restaurant could use some work. It was very rushed, and not much of a show like at other resorts. They made us leave and sit with in the main restaurant for our dessert. It was odd and disorganized. We did not have a problem getting reservations and were able to enjoy 5 throughout our stay. We enjoyed the buffets but did find it hard to get your drink order. One night my beer came after we had already finished eating and were about to leave. Ah well.
Luis at the front reception was friendly and welcoming. Alfredo at the guest services desk in Building 90 was extremely helpful, pleasant and engaging. And Kudos to Denny, the "best driver" at bell services. These 3 made an excellent impression on us and we appreciated them! [Details]
SUPER VACANCE
Au buffet la nourriture était variée et très bonne, Mimosa sur demande à tous les matins. La chambre toujours bien arrangée, champagne lors d'un anniversaire. Lit très propre, chambre très grande, propre mais dans les toilettes une odeur persistante d'humidité et puisard. La porte-patio fermée ce n'était pas bruyant. L'autre côté de la rue, le Punta Cana est en réparation donc des coups de marteau.
Piscines avec beaucoup de chaises, serviettes disponibles mais l'eau de la piscine était très chaude pour se rafraîchir nous prenions des douches à l'extérieure près de la piscine. Service autour de la piscine très présent.
Plage très étendue MAIS vis-à-vis le Bahia il ne ramassait pas les algues donc après 1 semaine il y avait une accumulation de plus ou moins 3 pieds de hauteur à la longueur. Nous nous sommes plaints mais ça n'a pas changé. Dans l'autre semaine, ils en ont ramassé un peu mais jamais assez pour pouvoir marcher sur la plage. Par contre vis-à-vis le Ambar, les algues étaient ramassées. Nous sommes déçus de n'avoir pu marcher comme l'an passé au Onyx.
Attention à un représentant de compagnie, il vend des excursions plus dispendieuses que la publicité de sa cie avec des avantages qui n'existent pas. Si tu te plains, le patron va communiquer avec toi par courriel, j'en ai reçu un de : dominicanarepresenta@gmail.com c'est du bidon. [Details]
Things have definitely changed
Bahia Principe Lux Esmeralda - 7.46/10
Entertainment was a downer compared to other places we have visited but the rest of the comparison areas it was simply great.
Looking at repeating next year, but for 11 or 12 days not 7; but earlier in the year, maybe Feb when there are less people maybe.
We used 2.5 bottles of bug spray and still got chewed up, went to Jamaica the following month - 0 spray / 0 bites.
Checkin - 7. You have to commute from lobby to Esmeralda.
Food - 10. Simply Fantastic.
Bars - 8. Great drinks
Staff - 9. Awesome communication in English, very few had issues.
Service - 8.
Entertainment - 5.
Resort - 7. Not too far from things. Not a bad setup, we did visit Ambar a few times for Coffee and dinners.
Pool - 7.
Beach - 7. Huge waves, early for a seat, 5.30am.
Room - 8. AC and water and bed was great.
Commute/Travel - 6. We arrived late and had to wait at main resort to be transfer to Esmeralda. Should be a stop and go.
Location - 8. Not far from the airport.
Quality/Price - 7.
TOTAL AVR 7.46
1 advantage to this massive complex is, for longer stays you could visit other areas of the resort to break up the week.
Certainly returnable. As a repeat guest said - "I know what I'm getting here so its my 7th trip".
We are looking at a double length trip for next year, despite lack of entertainment, the 5:30 rise and shine, huge waves and bug bites .... its simply that nice here at this property. [Details]
Excellent Family vacation!
Amazing resort !
Great Resort
Negative was that seat saving at the beach was allowed at the beach and pool areas, even though seat saving was against the rules. They did have disabled places at the beach. They should do some thing about the mosquitoes, as I came home with many bites on my legs and arms. But they were not the dangerous kind as all I have is a bad itch.
The specialty restaurants were all good except the Fish Market, which had poor service and food selection. The 'Steak House Meat' was exceptional. Best steak I ever had, and I'm from Canada.
The room was well laid out, with a whirl pool bathtub and a rain drop shower. Marble floors were damp mopped everyday. WiFi was better than adequate. [Details]
Great Experience and Great Time
Mixed feelings
Stay 1 week
Complete Package
Wonderful serving staff. Hotel condition and food?
Pack your patience if you go to this hotel chain!
Service, food, and rooms are three star
Over crowded, mission impossible for good service
Luxury Esmeralda
3 of us (2 rooms) travelled in March to this new to us resort. So impressed we will return next year. TY Esmeralda!! [Details]
Heavens Retreat
Disappointed
5 star with exceptions
Check in form clearly states you will follow Covid rules and regulations. You must sign it digitally.
The site is VERY clean, pools are cleaned every morning VERY clean, eating areas and rooms VERY clean.
Disappointed with beach area for a 5 star it was not even a 1 star. Ambar resort beach was cleaned only. Until I complained to the right person. Mother Nature was not kind but they should have a person to at least clear a walk way to the ocean because the stench of seaweed that's 1 foot high. When they finally cleaned the beach of seaweed it was great!
The food 5 star restaurants!!! Buffet requires you to wear a plastic glove. Room service also a plus!!
Rooms are big!
First time I saw a cirque de Soleil show over the pool. Amazing. [Details]
A nice stay
Bhia Principe Esmeralda
Good place
Overview
Trip
Resort
Wow
Wow
Nice Vacations and Very Good Resort!
Overall very good experience
An Amazing vacation!!!!