Puerto Vallarta

Thank goodness we stayed at the adult side... The Hacienda. Very beautiful and peaceful when not playing the music. The food was very good and fresh. Staff was pleasant especially the ladies at the coffee lounge. Better to bring your own towels for the pool and even in your room. Trying to save water .. very annoying and freezing when you come out of the water!!The beach was beautiful on the other side of the hotel but we got bitten by all the insects in the sand .... which we were not told about. All in all it was a pleasant hotel and they did their best.

Enjoyed our stay very much! We found the staff to be super friendly, the amenities robust and the entertainment enjoyable.

Great hotel overall. They lack some amenities, but they make up for it in location and service.

Average experience.

... we found a hotel that offered us everything we were looking for in a winter getaway. The staff were amazing, the food excellent, and the spa the best my husband and I have ever experienced. The hotel location is excellent, with a comfortable walk to the downtown area. We are eager to return next year!

Excellent stay at this hotel, second time for us and everything was first class. Highly recommend.

I'll try to be fair writing this review as I've been to Mexico well over two dozen times. I picked this resort for its authentic offerings, but the resort does need some updating. I'm able to accept that updates are needed given that it is an older hotel, however, my biggest concern and the reason why I would not be going back is the Rudeness and lack of customer service by a number of their staff - primarily the younger staff. To be fair, overall the more senior or older staff or much more pleasant. On the bright side, they had one staff member Guadalupe who provided excellent service and friendliness. When it came to the bartenders, Ivan and Israel, they generally do not seem happy doing their job and are rude to customers Who are not local (Mexican). When there was an influx of Mexican tourist, we certainly felt like second or third class customers. Also, I was very surprised that after checking out at 11 AM but with our transportation to the airport, not until 1:30 PM I made a simple request to just walk through the resort instead of staying in the lobby area which was their preference to keep you prisoner there. I was wanting to access the public beach and not utilize any of their amenities however, one security officer (Esteffany) was extremely confrontational. I advised her that I spoke to the front desk and they said it would be fine just don't use any of the loungers. Regardless, I left my suitcases in the lobby area and then walked two blocks to get access to the beach through the resort beside this hotel. If you are on the fence about going to Las Palmas by the Sea, then I would highly recommend you think twice or more before going. Their preference to locals over any Canadian tourist, and second, general rudeness by a number of their staff guaranteed that I will not be returning to this property.

I took my 6 year old son with me to Puerto Vallarta for Spring Break 2025 and stayed at Sunscape Puerto Vallarta Resort. This was SUCH a wonderful experience all around. The hotel was well run and organized. The staff were super kind. The people everywhere were super kind! The location was great (right next to to the beach....and walking distance to places). My son absolutely loved the kids club! There were tons of kids his age to play with & it was a safe/secure/comfortable venue to leave your child for a few hours. The kids club staff were lovely and they had well organized/great events all day long. The room was clean and the beds were comfy. I highly, highly recommend this hotel ~

we had a very relaxing 9 day get away. Can't say enough good things about this place. Staff were outstanding. Omar the head guy in the restaurant looked after us as well as Arturo and gerardo at the beach bar. we were on the 15th floor of the tower and had a great view of the city and marina. Cleaning staff were on the ball and did the room up nice daily. would stay here again in a heart beat.

Have been returning to this Hotel yearly for over 20 years meeting up with friends. Furniture in lounge is very very old, and dirty and should be replaced. Pads on chairs in dinning areas need to be replaced or cleaned. Dinning areas are kept too Cold. Therefor Food is always cold. They have the same Ala Cart menu at both Restaurants. No varieties. Food use to be much better other years.