Puerto Vallarta

Loved our stay. Bartenders at the pool and lounge went above and beyond serving us. Maid service was excellent. Coffee bistro again excellent. Everyone was so friendly. Only complaint was coffee machine in room. This complaint is minimal. Would love to come back again

Enjoyed our stay very much! We found the staff to be super friendly, the amenities robust and the entertainment enjoyable.

We had an enjoyable stay.

Average experience.

... we found a hotel that offered us everything we were looking for in a winter getaway. The staff were amazing, the food excellent, and the spa the best my husband and I have ever experienced. The hotel location is excellent, with a comfortable walk to the downtown area. We are eager to return next year!

It was a disapointing check-in. Front desk staff are cordial, just not always helpful. Our first room was on the 2nd floor facing the Ocean like we payed for. However it was only visible between the branchs of a huge tree. And NO king bed that we had chosen on our room choice. We requested a new room as per our 3 month previous reservation. We did move higher but still no King bed for the duration. 2 days later we had ZERO water pressure coming through any of our plumbing. That was fixed later in the day. It is a Small resort, but a beautiful setting exiting the lobby towards the beach and the pools. The entertainment budget is Meager. Not much of anything for kids or adults. There is no WOW factor at this resort. HOWEVER , if the price point is reasonable, its worth a try.

Very good and clean.

What a great place to come relax and unwind. My wife and I spent a wonderful week from February 10th through the 17th. This was our first visit to the Barcelo Puerto Vallarta and this definitely won't be our last. From the very first day to the final day we were treated like family by the staff this made our stay even more enjoyable. The food in the restaurants were fantastic, the service was top notch. The view from our room was amazing. The pools were great, with plenty of selections where you can sit and relax, enjoy the sun with a drink in your hand. The beach was beautiful, sandy no rocks with plenty of chairs to lay and relax in the sun. Our room was equipped perfectly with everything you'd need for a comfortable stay. We stayed in the Premium suites at the resort, which I would definitely recommend. The Premium level gives you a separate check in and checkout area, you also have unlimited access to all the al carte restaurants depending on availability. My recommendation is to make your reservations as soon as you can. Also you room service 24 hours a day at no extra charge. The Premium level also gives you the best views from your balcony. You definitely should try the Premium Level.

Have been returning to this Hotel yearly for over 20 years meeting up with friends. Furniture in lounge is very very old, and dirty and should be replaced. Pads on chairs in dinning areas need to be replaced or cleaned. Dinning areas are kept too Cold. Therefor Food is always cold. They have the same Ala Cart menu at both Restaurants. No varieties. Food use to be much better other years.

Loved that every room is Ocean Front. The hotel is nice and it was clean. There were too many kids/ families, but it could have been the time of year we chose (last week of March). For what we paid we really have no complaints except for the kids. We were happy we could hang out at the roof top area.