Puerto Vallarta

We loved our stay ! The food was quite good. Especially the Mexican and steak houses . The staff were friendly, and attentive.

Nice place. Spent quality of time. Staff was great all the time.

It is geared to younger guests. Yet there were a lot of retired people there Wanting to rest and relax but they blasted techno music full blast. The owners need to Read the room. See who their clients are.The lounge beds were all reserved by guest by 8 am. Why should we have to get up early just to be able to get a chair. Food was repetitious.. never hot. We were first to go in for buffet lunch opening and food was already cold. Half the time restaurants closed need signage With hours. Need to label the food as we didnt know what we were eating half the time. Whether fish or chicken. Tables half wiped. Pizza bar no gloves bare hands handing out cold pizza and wiping his nose. More concerned about helping the co workers set up cooking class.The drink service was great. No shows at all. Entertainment was bingo or cooking classes There was conventions going on and day guests allowed. So pool full on weekends. Rooms clean beds good. A bit dated. Highlight was over 100 bats flying over balcony from roof top resting above us. Listened to hotel next door fans for cooking. The owner needs to go incognito live there for 2 weeks. Will not go back.

Generally a good hotel with attentive staff. Showed its age in places but constantly being maintained. Our bathroom fan fixed within an hour of being reported. Nightly entertainment for kids & adults, DJ in lounge, weekly Mexican night with decorations, dinner and mariachi band.

Average experience.

A reasonably-priced all-inclusive vacation gives you a tired hotel with mediocre food selection and somewhat better restaurant venues. The location is on the beach with wonderful sunsets as a backdrop. However, despite the good intentions of the staff, the high volume of guests makes a stay here less relaxing than the location alone can provide.

Hotel was clean, staff was friendly and food was good. We would definitely recommend this hotel to others.

Very good and clean.

I very much highly suggest that you look elsewhere. Especially if you're an adult with no kids or a couple looking for a nice romantic trip together, as this is just not it: Food Quality (incredibly uneatable) Drinks Quality (Bottom shelf and watered down) Space around the pool (Enough space to accommodate 10% of the hotel guests) Towels availability (hard to find towels) Staff knowledge or willingness to help (Whatever you ask for, within your package, the 1st answer is always NO, then you need to start haggling from there to get to a YES) We thought $4.5K would get us a nice week vacation package, but outside of Christmas week, this shouldn't have been priced at more than $700. The hotel facilities are at 1-2 stars level. I can write a book about the food itself. The "activities" are really geared towards kids under the age of 5 at most

The rooms were very nice and the walk-in shower spacious. The food in the resort was, in comparison to many other resorts, meager. 8 main dishes, two soups a 12 tray salad bar and small, repetative desert selection) liqour was lower end and no activities to speak of, coupled with extensive construction.no specialty restaurants (contrary to ads) and sometimes spotty service. When you did get served, they were very nice. Mexican night was very nice but understaffed.Kids club and gym were being blocked off for construction.two bars on the beach and long lines. Coffee bar in lobby was only open from mid afternoon to early evening. 2nd restaurant (at beach) was minimal and food substandard. Cold burgers, small salad bar and a few entrees that were ok. In my opinion, not the best value for the money.