#4 of 43 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Puerto Vallarta
The room was pretty basic, but everything else was amazing: food, staff, beach, pools. [Details]
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Certified
Great Place
Craig Paul, Melfort, SK
2024-04-02
A great place to stay. Walking distance to stores. Lots of food choices. Evening entertainment was amazing for a smaller resort. [Details]
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Certified
Close to downtown Budget friendly
Donna Herzberg, Melfort, SK
2024-03-30
Entertainment was super in the evenings. Hotel was clean, staff was great. Food was good especially the el la cartes. Italian was amazing. Close to downtown. [Details]
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0 0
Certified
Canto Del Sol
Swa, Duchess, AB
2024-03-29
Great food, mediocre rooms, friendly staff, very limited entertainment. You will get 2 bottles of water in the room and no more, however can fill up those bottles at multiple stations from larger bottled water sources, in an effort to be more environmentally friendly. [Details]
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The strong points
The food. The buffet, Mexican, and Italian restaurants were stellar!
The weak points
Extremely limited entertainment. The hotel basically rolls up after supper, very disappointing. Not much within walking distance either.
Sanitary measures
Everything was kept very clean.
0 0
Certified
Family Vacation 2024
Robert Halseth, Camrose, AB
2024-03-19
This was our first family vacation with our daughter, son in law, grandson and friends. There were 8 in our group. Our rooms were all close together which was important to us. The resort is great!!! Wonderful for a family with a beautiful spray park for the kids. The rooms are clean as well as the entire resort. The food was fantastic and the staff were amazing! Very attentive. This may not be the fancy 5 star but to us it was a solid 4.5. You could get picky and say it needs a few updates but really the experience out weighs any small upgrades it needs. We will definitely go back. [Details]
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The strong points
Very Clean, excellent staff, great food and beautiful pools. Wonderful for families. We felt very safe. We will go back
The weak points
The first day we didn't know that there was no food between 5-6 pm while they get ready for the supper Buffett. This is also the most popular time to shower for supper so hot water is lacking.
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Certified
Review
Roger King, Comox, BC
2024-02-21
3/5 star Nauseating smell of septic was not good. Food was ok. [Details]
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The strong points
Friendly staff
The weak points
Nauseating smell of septic
Sanitary measures
Nauseating smell of septic
0 0
Certified
Canta del Sol
Susan Oconnell, Nanaimo, BC
2023-12-05
The overall experience is great the only problem is the staff at the front desk where you check in. They are unfriendly and not interested in helping any one from out of the country. They seem to cater to the Mexican population only. We were there in February and noticed a real down hill attitude when we came back in the fall. The rest of the staff and the place is great. [Details]
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The weak points
The staff at the front desk. The check in desk. They are unfriendly and seem not welcoming.
Sanitary measures
Good
0 0
Certified
Excellent stay
Merv, Bashaw, AB
2023-03-11
Enjoyed our time, staff excellent, facility very clean, food al a carte was beyond words! Highly recommend! [Details]
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The strong points
Very clean
Service wonderful
The weak points
More music entertainment
Sanitary measures
Covid no longer
0 0
Certified
Good Value
Breville, Carp, ON
2023-03-06
My husband and I were at Canto del Sol for 2 weeks end of February 2023. After a very quick check in, after travelling for over 13 hours, we were brought to our room. Total disappointment! Room 400 something I believe it was. Extremely old, smelly, door coming off hinge, no closet space or drawers for 2 people for 2 weeks, leaky sink faucet, puddles of water all over the floor (sink is in the room, not in bathroom) balcony too small to sit. We paid for an upgraded suite which was just perfect. Room 713 (all rooms at this section are newer) Nice view of the infinity pool (it's the quiet pool but also kids section just so you are aware, can get loud)
Just to make you aware, another section, The Villas, is across the street. The Mexican restaurant is there as well as a breakfast buffet. You can get there by a walking bridge or crossing the road. There's a quiet pool with a bar. It's a fair trek to the main buffet and party pool/beach. There's an elevator and the bridge like I mentioned for those with mobility issues. It's doable but it's time consuming.
Food at the main buffet was ok ,always tasty. Lots of variety but like many have said, it gets repetitive. Also, nothing is ever kept really HOT or really COLD. Sushi night they had the sushi sitting out, not on ice!! ?? Italian restaurant was ok, Surf and Turf - meh, there's no "surf" just shrimp. Massive t-bone steak so if you want quantity, there's that. Ceviche restaurant was good.
Weddings are Fridays and Saturdays so it gets really busy and loud those days and party goes on til very late, understandably so....it's a wedding!!!
Bring water shoes (cheap Amazon ones will work) as the beach is very rocky to walk on.
If you want "top" shelf alcohol, go to the lobby bar, be specific "Tanqueray Gin" or "Jose Cuervo" for example and you'll get the good stuff. The swim up bar only has some cheap awful alcohol, real bad!
SERVICE WAS OUTSTANDING!!! There is someone constantly asking if you need ANYTHING. From the pool bar servers, to the restaurant servers, to the bellboys, to the front desk, to the maids, to the entertainment staff.....they ALL work extremely hard! Friendly, happy, social. Very pleased with the service.
Overall, good value for what we paid. Is it a 5 star?? NO! But we had a great winter escape. Cannot beat the weather in PV!! [Details]
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The strong points
Amazing service and staff!
The weak points
Cheap liquor at the main pool bar- go to lobby bar.
Sanitary measures
Good
0 0
Certified
Great!
Gerrit Withage, Picture Butte , AB
2023-01-30
Great! Only complaint was the lack of meat sauce for spaghetti topping! Guys want a meat sauce and the pot was empty 15 minutes after the door opened! Only complaint except for the too short palapases! Have to crawl under and theres not enough of them…..alway occupied! [Details]
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The strong points
Service and cleanliness
The weak points
None except for the meat sauce and palapases!
0 0
Certified
Fun in the Sun - January 2023
Earl Bible, Edmonton, AB
2023-01-14
This is the 4th time I have stayed at this resort the last being Feb 2022. The buffet restaurant food was the best it has ever been. The three a-la-carte restaurant dinners were great as well. Entertainment at night was varied and enjoyable. This is the first time I stayed in there villa hotel and turns out I like it. Its quiet and less people. Also I played tennis every day on clay courts in the hot sun. I was hoping the workout would cancel out some of the calories from over eating plus all the great deserts. The staff were friendly and work hard. I'll go again. [Details]
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The strong points
Location, nice rooms, good food, good service, good entertainment, some international brand liquor, plus tennis courts.
The weak points
Foreign exchange at front counter was humiliating for me. It became obvious that she didn't want Canadian Dollars. I was wanting to tip staff but she kept brushing me off saying come back at 1 pm, then 4 pm and so on. Other resorts never had problem.
0 0
Certified
Great for Families
Sarah P, Edmonton, AB
2023-01-02
We booked this hotel as we were travelling with our two teenagers and a toddler and require a large room. We were not disappointed by the two bedroom suite. One bedroom had two double beds for the teenagers and the other bedroom had a large king bed and more that enough space for a Pack and Play (provided by the hotel on request) for the little one to sleep in. There was also a spacious kitchen, living area so everyone had space to be comfortable. The beach was small and rocky. At high tide it was largely non existent. There were two pool areas. The main pool was close to the snack bar and drink bar. Unfortunately getting seating around this pool requires getting up by 7 am most days. The other pool area with the children's waterpark was a better option as the loungers were better quality and usually not all taken until about 11am. No bar close to this pool but a waiter came around every day starting at noon to serve food and drinks. The rushing water from the waterpark made this pool area quite loud. The food was okay. More mexican foods are available in the buffet than other resorts I've been to and the buffet is smaller that other resorts. And salty. Very salty! The Italian and Surf and Turf a la carte restaurants were very good. The Japanese was just so-so. One thing I found challenging as there was not a lot of area for large groups to sit and meet for drinks and chat. We were travelling with another family of 5 and the only group meeting area was the lobby bar which was a fairly small area. We pulled 3 tables together when we could but we felt like we were taking up half the bar. It was also very clean. Maybe a bit dated and run down but clean. Overall I would return if I was travelling with my family. For a couples trip I would probably choose a quieter resort with more amenities. I certainly feel I got great value for the money! [Details]
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The strong points
Rooms were amazing, large and comfortable.
Resort was very clean.
Staff were very friendly.
The weak points
Food was very salty.
Buffet was small
Hard to get a sunbed at the main pool
0 0
Certified
We won't be back
Tc, Cambridge, ON
2022-11-16
We booked a beach resort but ended up in the "Mountain resort". Old and run down and far from the beach. First room was terrible and switched the next day. We found the resort clean and most of the staff were friendly. 1 bar tender served local tourists first. At least 95% of the guests were local tourists so there was very little "North American" food available. Breakfast, lunch and dinner was pretty much the same and often cold. I was hungry often. The only juice was orange which was watered down as it was cooled with ice. The Italian and Mexican restaurants were good. Small beach with numerous vendors. No chairs or loungers on the beach. Hard to find a place by the pool as people reserve them for the day. Pool water temperature was great. [Details]
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The strong points
Safe place, close walk to local shops and grocery store. Not far from the airport or downtown. Filtered water and ice.
The weak points
Poor food selection left us hungry. Limited variety. Watered down drinks, old rundown sections of the resort. Hard to find a lounge chair near a pool or at the beach.
Sanitary measures
None in effect
0 0
Certified
Amazing Time
M.Savoie, Airdrie, AB
2022-05-11
We enjoyed our trip! We will return. Great atmosphere and location.The buffet was delicious during breakfast. Lunch and supper was the same each day so we skipped most days to venture out.Staff was excellent! [Details]
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The strong points
The cleanliness of the building and room
The weak points
The building could use a touch of TLC in some places. More umbrellas are needed around the poolside
Sanitary measures
The staff are always cleaning
0 0
Certified
Good for the price
Sergey Kutanov, Vancouver, BC
2022-04-27
Overall our stay was good enough. The one downside is that it's slightly disorganized. We were not given any info brochure at check in, as a result we had to do additional steps to find out meals schedule, restaurant booking system, map and so on. Although the property is quite aged it's well kept and very clean. [Details]
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The strong points
Clean, location
The weak points
Organization
0 0
Certified
Upbeat and clean
Veronica Mcnally, Airdrie, AB
2022-04-23
My husband and I spent 1 week at Canto del Sol. The weather was beautiful and the staff were amazing. The beach unfortunately wasn't great as the water was quite rough. There were also quite a few vendors by the stairs to the beach but they easily took no thank you as an answer. Overall it was a good experience and we felt very safe at all times. [Details]
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The strong points
Staff were very friendly and helpful. The resort was very clean, housekeeping did an amazing job with the cleanliness of our room. We were even left beautiful flowers each day which was a nice little touch. We received great service. Very kid friendly.
The weak points
The food was quite repetitive as was the nightly entertainment. The pool activities from noon to 4 were quite loud but those who participated quite enjoyed them
Sanitary measures
We were required to wear a mask during all interactions with staff and had to sanitize our hands at all buffets meals. I didn't notice if they wiped down pool side chairs and tables.
0 0
Certified
Travel again!
Lynn, Collingwood, ON
2022-03-12
Had a relaxing time and experience was what we were expecting. Hotel is short staffed. Once up and running full it should be ok. We had an obstructed ocean view with a tiny balcony. Friends were by the pool at Villas Vallarta with a huge room with kitchen - for less cost. Not worth upgrading. Resort geared to families. [Details]
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The strong points
Rooms were clean. Entertainment outdoors ended at appropriate time. A la carte restaurants were good. Entertainment was good.
The weak points
Cold food, limited buffet selections and repeated choices. Room was freezing and could not get the thermostat to change. Had to get extra blankets. Small beach.
Sanitary measures
Protocols in place but odd. Had to have a mask to order at the bar but then could sit and drink.
0 0
Certified
Fun times at Canto Del Sol
Shelby Michaels, Victoria, BC
2021-12-21
I visited Canto Del Sol on a last minute vacation with my sister and had a lot of fun! The best part about Canto Del Sol was the food and the staff members. The food was largely authentic Mexican food and the restaurant's that were on the resort were great (especially the Japanese one). We ended up being put in 'Villa Vallarta' which is an attached hotel directly across from the front entrance of Canto Del Sol. It should be noted that this is not a 'Party' resort and that the majority of the other visitors were children under the age of 10 with their families. It was nice that there were 3 separate pool areas and the Cevicheria was a bonus as well! We ended up in an odd type of room so I would definitely request to be in the main 'Canto Del Sol' area rather than over in Villa Vallarta. Overall great experience and relaxing trip! [Details]
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The strong points
- Staff members are amazing and friendly
- Bar and Restaurant excellent
- Food is great
- Room Service offered 24/7 for after hours
- Nice beach with great walks to the right
- Close to downtown boardwalk (30 min walk) and airport (10 min drive
The weak points
- Room was not as pictured
- Wifi only available in some areas by pool/lobby
- Too many children in all the pool areas (should have one pool as 'adult only')
0 0
Certified
Canto Del Sol - march 18 to 25, 2020
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Audrey Legge, Vancouver, BC
2020-03-27
The location of the hotel is perfect - an easy walk to downtown, but not too close, making for a very tranquil stay. This is a smaller hotel, but with HEART. They are dedicated to ensuring that each guest feels at home. And they DO it ! I have been going back to Canto del Sol for more than five years, and in Puerto Vallarta would not consider staying anywhere else. I stayed in a studio, which I would recommend because it has a kitchenette with fridge. Despite the current coronavirus crisis, I felt safe and secure at Canto del Sol. They took many precautions to ensure everyone's safety. [Details]
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The strong points
Friendliness & helpfulness of all staff - EXQUISITE FOOD !!! - Lovely and beautifully maintained grounds - Divine meals at the specialty restaurants - Helpfulness of Guest Services to deal with any concerns, with the hotel or otherwise.
The weak points
There are no weak points - Canto del Sol covers all bases, and does it really, really well...!
0 0
Certified
Canto Del Sol 14th stay
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Kim Smail, Vancouver, BC
2020-02-06
I've been going to the Canto for many years and have stayed a month and many times 3 weeks plus many two week stays. It's my second home. I continue to enjoy my stays there. It is become quite expensive with very few changes that benefit the guests. [Details]
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The strong points
Food is decent and the staff is wonderful. Staff is always willing to help out. Staff is truly why I continue to stay.
The weak points
Buffet food hasn't really change in over a decade. I can usually find something to eat most nights but sometimes it is substandard. Lunch time, they use have have the hot sandwiches made at the grill, many of us miss the sandwiches.
0 0
Certified
One week family getaway with 13 ....a bakers dozen
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Graham Strachan, Kamloops, BC
2020-01-26
8 adults and 5 kids .... and one was 2 1/2 years old. We all had a great time and hope to go back soon. Kids just loved the pools. [Details]
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The strong points
Food was excellent. Staff very helpful and friendly. We all had a great time. Surf & Turf was a favorite. Lucked out with the weather...warm & sunny every day.
The weak points
I'm old but some of the music was VERY old. Could pick it up a notch. Please upgrade the loungers in the main pool area similar to the ones in the back pool area. Some more comfortable seating in the bar area would also be nice.
0 0
Certified
Canto del sol
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Joost Van Giersbergen, Lacombe, AB
2020-01-09
The hotel was listed as a 4.5-5 star however a lot of maintenance needed to be done and the food was plain and repetitive. Staff were good but in short supply. Makes me question who gives the rating. [Details]
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The strong points
The staff were friendly and the a la carte meals were very good
The weak points
The shower in our room was broken, the balcony light didn't work, the resort seemed understaffed, the buffet and snack bar were quite plain and repetitive. Key cards seemed worn out. Had to replace them a couple of times
0 0
Certified
Our experience at Canto del Sol
Previously CANTO DEL SOL PLAZA VALLARTA for this review
The strongest point is the location. Very friendly staff and the size of the resort. Very clean!
The weak points
The pressure to listen to the time share presentation is too much!! You can't relax. Almost every time we head for the pool they ask if we've changed our mind already. The food was very much the same every day. The same with the entertainment.
0 0
Certified
Winter holiday
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Allan Shaw, Sundridge, ON
2019-01-24
great stay all the staff were very good would stay here again [Details]
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0 0
Certified
What is this
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Simon, Vernon, BC
2018-12-11
This is my fourth time at this hotel in four years. I will not be going again. I have seen the prices steadily rise and service go down. This is definately not a 4 1/2 star hotel. More like a 3 1/2. I have been to plenty of 4 1/2 star resorts. I booked an ocean view room and got a ground floor room looking at some bushes and the pool. The room had a king size bed, only one night stand and no clock in the room. They provide bottled water but there are no fridges in the rooms. The bath has a shower only. The buffet is very small with limited selection and the food is only OK. The three restaurants, however, are fantastic but you can only go three times in total. The snack bar has one of the best menus I have seen. They used to do an excellent ala carte breakfast there, which I was really looking forward to. However, they have stopped doing that. The resort was quiet all week and then on Friday afternoon became packed with local families. Both Friday and Saturday you could not get near the pool bar because of children in the area. There is a separate pool for kids but not many use it because it is out of the way with no amenities for adults supervising them. [Details]
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The strong points
Specialty restaurants are as good as any five star. Snack bar is great.
The weak points
Small buffet with limited choices. No beach to speak of and the sea is very deep just a few feet from shore.
0 0
Certified
Canto Del Sol
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Mark Soltys, Winnipeg, MB
2018-03-25
This hotel was a very pleasant surprise! The staff are for sure the greatest asset, the food was awesome, the pool is a huge pool with seating around the entire edge of the pool. The entire place is very clean and well looked after. A friendly, safe, and comfortable resort. a real genuine down to earth resort that makes you feel at home! I will be going back, and would highly suggest to try this place. [Details]
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The strong points
The Staff are all awesome, friendly, attentive, and very caring!
The weak points
The balconies are very tiny, but can seat 2 people.
0 0
Certified
Great resort for family of 6
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Elaine Courtney, Orleans, ON
2018-03-22
We travelled with our 3 grand-children age 7,8 and 10 as well as our daughter. This was a first for the kids. The resort size and amenities were perfect. [Details]
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The strong points
A la carte restaurants were great and staff were very pleasant and helpful.
The weak points
Buffet food could have been more varied.
0 0
Certified
Canto Del Sol Plaza
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Gd, Melita, MB
2018-03-07
We have stayed here several times with a reasonable satisfaction but this time it was a disaster experience, on arrival we didn't get anything which we asked for with our booking. We had quite a run around , they said they didn't have anything else, but for another $900 US we could upgrade. We had to stay in the room they originally gave us, in back of hotel, no view, air cond was not working and very stuffy. The front desk were not cooperative or friendly We got another room the next day which was what we orginally booked, but we had to buy a membership for several thousand dollars, otherwise our vacation was ruined by the room they give us originally [Details]
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The strong points
resort is clean, staff other than front desk were frie
ndy food was ok nice pool and bars were ok nice lounge
The weak points
definety not 5 star which they have over front desk, maybe 3.5 ,standard rooms not in best cond, some rooms had no hot water
0 0
Certified
I miss it already
Previously CANTO DEL SOL PLAZA VALLARTA for this review
Alecat, Oliver, BC
2018-02-27
A small and friendly resort, with staff that works very hard to make everyone happy. Upgrading to an ocean-view room is definitely worth it! [Details]
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The strong points
Super friendly and accommodating staff
The weak points
Food - it was alright, with enough variety to find something you like, but not outstanding
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Family vacation
Great Place
Close to downtown Budget friendly
Close to downtown. [Details]
Canto Del Sol
Family Vacation 2024
Review
Nauseating smell of septic was not good.
Food was ok. [Details]
Canta del Sol
Excellent stay
Highly recommend! [Details]
Good Value
Just to make you aware, another section, The Villas, is across the street. The Mexican restaurant is there as well as a breakfast buffet. You can get there by a walking bridge or crossing the road. There's a quiet pool with a bar. It's a fair trek to the main buffet and party pool/beach. There's an elevator and the bridge like I mentioned for those with mobility issues. It's doable but it's time consuming.
Food at the main buffet was ok ,always tasty. Lots of variety but like many have said, it gets repetitive. Also, nothing is ever kept really HOT or really COLD. Sushi night they had the sushi sitting out, not on ice!! ?? Italian restaurant was ok, Surf and Turf - meh, there's no "surf" just shrimp. Massive t-bone steak so if you want quantity, there's that. Ceviche restaurant was good.
Weddings are Fridays and Saturdays so it gets really busy and loud those days and party goes on til very late, understandably so....it's a wedding!!!
Bring water shoes (cheap Amazon ones will work) as the beach is very rocky to walk on.
If you want "top" shelf alcohol, go to the lobby bar, be specific "Tanqueray Gin" or "Jose Cuervo" for example and you'll get the good stuff. The swim up bar only has some cheap awful alcohol, real bad!
SERVICE WAS OUTSTANDING!!! There is someone constantly asking if you need ANYTHING. From the pool bar servers, to the restaurant servers, to the bellboys, to the front desk, to the maids, to the entertainment staff.....they ALL work extremely hard! Friendly, happy, social. Very pleased with the service.
Overall, good value for what we paid. Is it a 5 star?? NO! But we had a great winter escape. Cannot beat the weather in PV!! [Details]
Great!
Fun in the Sun - January 2023
Great for Families
The beach was small and rocky. At high tide it was largely non existent. There were two pool areas. The main pool was close to the snack bar and drink bar. Unfortunately getting seating around this pool requires getting up by 7 am most days. The other pool area with the children's waterpark was a better option as the loungers were better quality and usually not all taken until about 11am. No bar close to this pool but a waiter came around every day starting at noon to serve food and drinks. The rushing water from the waterpark made this pool area quite loud.
The food was okay. More mexican foods are available in the buffet than other resorts I've been to and the buffet is smaller that other resorts. And salty. Very salty! The Italian and Surf and Turf a la carte restaurants were very good. The Japanese was just so-so. One thing I found challenging as there was not a lot of area for large groups to sit and meet for drinks and chat. We were travelling with another family of 5 and the only group meeting area was the lobby bar which was a fairly small area. We pulled 3 tables together when we could but we felt like we were taking up half the bar.
It was also very clean. Maybe a bit dated and run down but clean.
Overall I would return if I was travelling with my family. For a couples trip I would probably choose a quieter resort with more amenities. I certainly feel I got great value for the money! [Details]
We won't be back
At least 95% of the guests were local tourists so there was very little "North American" food available. Breakfast, lunch and dinner was pretty much the same and often cold. I was hungry often. The only juice was orange which was watered down as it was cooled with ice. The Italian and Mexican restaurants were good.
Small beach with numerous vendors. No chairs or loungers on the beach. Hard to find a place by the pool as people reserve them for the day. Pool water temperature was great. [Details]
Amazing Time
Good for the price
Although the property is quite aged it's well kept and very clean. [Details]
Upbeat and clean
Travel again!
Fun times at Canto Del Sol
Canto Del Sol - march 18 to 25, 2020
Canto Del Sol 14th stay
One week family getaway with 13 ....a bakers dozen
Canto del sol
Our experience at Canto del Sol
Winter holiday
What is this
Disapointed
I booked an ocean view room and got a ground floor room looking at some bushes and the pool. The room had a king size bed, only one night stand and no clock in the room. They provide bottled water but there are no fridges in the rooms. The bath has a shower only.
The buffet is very small with limited selection and the food is only OK. The three restaurants, however, are fantastic but you can only go three times in total. The snack bar has one of the best menus I have seen. They used to do an excellent ala carte breakfast there, which I was really looking forward to. However, they have stopped doing that.
The resort was quiet all week and then on Friday afternoon became packed with local families. Both Friday and Saturday you could not get near the pool bar because of children in the area. There is a separate pool for kids but not many use it because it is out of the way with no amenities for adults supervising them. [Details]
Canto Del Sol
Great resort for family of 6
Canto Del Sol Plaza
I miss it already