Dreams Vista Cancun Golf And Spa Resort

The following staff went above and beyond to make our stay a 5 Star
Nala - Recreation Staff
David - Recreation Staff
Carlos - Bar Service on Dock
Mercedes - Housekeeping
Carola - Server at Portofina Rest.
Gaston - Desk Clerk

Please make sure they know how much we appreciated their extended efforts. [Details]

This was my wife and I's 4th trip to the Cancun “hotel zone”. We have always stayed at Adults Only, all inclusive resorts. We use a new 5 star operator each time, to enjoy our holiday. This operator, which we're reviewing with you now, is the first to have truly disappointed us. It was also the first time we brought our 7 year old child so we know it's not adults only, but there was not enough for my son to do. The restrictive water park hours really was a huge bummer. This resort is not a 5 star, in my opinion. Maybe a 4.5stars, and even that is debatable perhaps. There are just too many annoying nuances and negative points to write here. Maybe our expectations are too high, but I've previously only stayed at 5 star resorts, and this is not one of them. Nope. Suffice it to say, by checkout time on the last day, it's the first time we felt happy to be leaving, as opposed to sad to be leaving, which has been our experience on all 3 previous excursions.

With respect to the kids friendly feature, it's not that great for a 7 yr old kid. I thought the water park is okay, but then, it only runs certain times of the day. This was a major drag. The food selection EVERYWHERE for kids is as follows :

Pizza (veg/pepperoni)
Hot dogs
Nuggets (not good at all, not white meat)
Mojos (actually pretty good)
French Fries (not the greatest)

We will never use this operator again. Pure and simple. [Details]

I had a great time at the hotel with my family of 5, while the beach and location are not the best, but what makes this hotel an amazing place, especially for family, is the cleanliness, the safety, the amazing view and most importantly the warmth of the people, OSCAR and HECTOR at the preferred club always made us feel welcome, they made sure we were taken care of, encourage us to try their drink to make our day better, their kindness was unmatched as well as the service of all the other staff members we came across, and who can't forget JUAN at the beach walking in the heat making sure we have towels and drinks.
I would recommend this hotel especially if you have family. [Details]

Beautiful resort with many suite options. We stayed in a Preferred Corner Suite. The views from these suites are spectacular. Loved being able to open the sliding glass doors for a lovely breeze. Also enjoyed being a preferred guest and having access to the rooftop pool and restaurant/bar area for lunch. [Details]