Grand Park Royal Cancun

The hotel itself is beautiful. But for frequent travellers, there are many elements missing. Please excuse the length of this message, but it'll be good for your Read if you're considering this one. Please read to the end of the positive things are in the second half of the message.

1) There's only one indoor bar - and outside bars ran out of wine very quickly

2) There's no place to Play cards - if we wanted to sit and have a drink and play cards, the only place to do so was in our room. Or maybe the buffet. The bar which was lovely and very good service, did not offer a place where a group can come and play cards.

3) There's no real lobby to go and hang out

4) Major issue: *****The walkways outside between buildings to the pools and to the buffet are treacherous. If you have any type of mobility issues, you should not go here. We are below 60 yrs And have no mobility issues and felt that every step we took there was a chance that we would hit our foot against the rocks due to the way that they were cut that would throw us on the ground. Because of the walking between restaurants, pools and room to buffet, there was much chance at falling.

5) they have only four restaurants, but one of those restaurants is the steakhouse, and you have to pay 85 US dollars per person to eat there. This is an all inclusive. We should not have to pay to get a steak.

6) the Asian restaurant, the Italian restaurant and the seafood restaurant. All three were very good.

7) the buffet was less than a three star. Same food all the time no variety and no extravagance of any kind.

8) site says that it's an adult only, it is not there were children, granted, not many however there were children, we had some on our floor, keeping us up in the wee hours of the morning. There was even a section at the entrance for the children. They fully anticipated having children.

9) it said everywhere that it was no smoking yet there was people smoking every now and again in areas, they should not have been smoking at all.

10). THINGS WE LOVED

- Our room was beautiful and clean
- we've never been this close to the ocean ever
- service was very good -
- bar service exceptional at the main indoor bar - the pool bar was good, not great. Lots of chatting and waiting, and run out of booze a few days.
- although the food wasn't very good at the buffet, the service was very nice.
- Adult pool was exceptional - but ran out of wine for a few days not really great

- they have a coffee bar This place is the best I've ever seen. Coffee lattes, hot, chocolate, etc. available all day until I think 11 PM. They also always had lovely sandwiches not the junkie sandwiches from sports bars from other centers, they also had dessert ice cream, all kinds of fun little things. I really love that they had salads in a cup with a lid allowing you to take it with you this is an ingenious idea! It's lovely when we don't really wanna have a hamburger or whatever. The sandwiches that were at this place were fresh and replaced every so many hours. There was a variety and it was lovely the service was exceptional !! The people that work in this little restaurant were lovely 5/5!!!!!
Quite amazed by this restaurant.

- we really enjoyed the Asian restaurant, but the hibachi show is 0/5. It was a waste of our energy.

The à la carte menu, however, in the Asian restaurant was 10/5!!!!! Exceptional!! Food fantastic! don't waste your time getting a reservation for the hibachi. It's not worth it. [Details]

We had a wonderful stay here! Check in was easy and fast. Our room was clean we LOVED that every room has an ocean view! The views are SPECTACULAR! The water is so blue! EVERY staff we encountered were helpful, friendly and so lovely! The food was good, especially at the à la carte restaurants. The buffet always had something we liked. We especially LOVED à la carte breakfast at Flor de Sol right by the water! They have a snack bar and a coffee shop with excellent coffee and treats. They had nightly entertainment but we only saw 1 show. We were so tired after long days in the beautiful sunshine. Three pools to choose from. A nice way to cool off. Lots to do if you choose, the entertainment staff is always encouraging but never pushy!! They offer excursions on site. Lovely stay at Grand Park Royal!!! [Details]

The resort is on a beautiful beach. It is staffed with beautiful people who never forget your name or your favorite activity or your drink of choice! It is kept clean and maintained. The a la carts are few but delicious! The resort is small but not too small you are tripping over one another. I have been twice - why not make it three next year!!!! [Details]

The main concerns were the food choices especially at the buffet. Extremely limiting, was cold and does not indicate re: food allergy awareness. There were a few staff that were great but generally the service was not good. [Details]

Overall not a bad experience, but I will not recommend and better find something else. [Details]

A very nice and clean hotel with excellent food choices and terrific service. The staff were very helpful and accommodating. Terrific beach with white sand, very clean pools . Great all around. [Details]

I loved everything about that place..Rooms very big,clean,24 hr room service,pools nice and clean,beach too.. Only thing on the beach was seaweed. Food isvery delicious,staff very friendly and helpful... Big shout to entertainment staff (JOAQUIN esp..,_Dario,Edwin,Nay,Esmeralda),they are absolutely awesome [Details]

We choose this hotel for our week vacation to get away from the cold weather and relax. We really enjoyed this hotel and its location; it was our 2nd time there. The food was good with a wide variety to choose from and the menu themes were changed on a daily basis. The beach area is beautiful and you can spend many hours walking the beach or relaxing by the pools. [Details]

We had a great trip, staff were very friendly. Had to make sure to get up very early and claim a spot on a pool/beach chair if you wanted one for the day. Played 2 rounds of golf - I recommend the Cancun Riviera course. If you book any golf online, don't forget to call the course 24-hours in advance to arrange your free shuttle - it's included! [Details]

We enjoyed this hotel very much. The hotel was very clean and all staff were very friendly. Our only one complaint would be the food was never very warm. The taste of the food was good but it would have been much better if the food had been kept hot. [Details]

The hotel is very dated ,but the rooms are big and clean. The tub was plugged, there was NO hot water, the water stopped completly one day.
I have never seen so little food offered at a Buffet, the salad bar had lettuce .. no vegetables, there was one option for meat, how ever they did have a Great desert selection. During the day you can get Pizza, Hamburgers and hotdogs near the pool area and these were ok. There is 24hr room service and this needs improvement ... I had a Sandwich which came with 6 fries and the Salad had 3 pieces of lettuce.
The pool area was fun and entertaining however it ended at 5 pm and there was NOTHING to do after this, there is no shows at night and nothing else to do.
The staff at the pool work very hard. Our waitress was Gisell and she worked very hard each and every day, she always had a smile and made a point to acknowlge you where ever you were on the propery .
The sand on the beach is plentifull and nice HOWEVER there is a Seaweed problem and they do not do much to clean it up so you can not walk along the shore or go into the water. They leave the seaweed to rot and dryout on the shore instead of raking it up.
I was very concerned that the Security and Life Guards spoke 0 English ... did not make me feel safe.
We checked out at noon ...everything fine.. we had a few hrs to kill and had to re check out before leaving. We are givin a slip and told everything is good. We get into our Airport shuttle and about to leave when the Bell boy comes out and says the Mgr wants to talk to us. He informs my husband that he owes $150 for breaking a table .... we did not even use the table..They were just trying to scam us !!! Be Very Aware [Details]

Just returned from this resort and again was totally impressed!From check in to checkout we were surrounded by hardworking and friendly staff who could not do enough to make our stay wonderful.As return guests we had requested a specific room-not an issue-provided!We had arrived later in the evening but were offered seats at one of the restaurants that should have been booked earlier in the day-nice touch!were greeted warmly by many of the staff we had met during our previous visit.
Love the 3 headed showers.I cannot stress enough how pristine this resort is!Staff clean and smile while they do it!
Sure the buffet does not have the lobster or tenderloin that I have eaten at some other resorts,but there is a great variety of good food and not a night went by when I could not find something that I thoroughly enjoyed.One night after too much sun I was feeling a little nauseated by supper time and my wonderful waiter spoke with his supervisor who immediately brought me the yogurt that I was craving,but that was not served at supper.Everyone at this resort went out of their way to make sure we had a great time.Special thanks to Roberto,Jesus and Hector who mixed us wonderful drinks and without who our holiday would not have been the same.
The beach was large with endless white sand .The water was a little rough in areas,but there were several lifeguard protected areas where you could wade,swim and feel safe.
My only suggestions for improvements would be queen instead of double beds(we stayed in the premier wing) and possibly beach waiter service,but this would be nit-picking as we loved every moment of our stay and will certainly return next year(we travel a fair amount and this is the only resort we have ever chosen to return to). [Details]

I traveled in February and absolutely loved my stay! The ground were incredibly clean, people are always cleaning! The rooms are absolutely stunning and comfortable. The staff made us feel welcome and feel like family, they are absolutely so sweet. The food is AMAZING. I was so surprised at how much variety the buffet had and the El Mirador restaurant was amazing. The activity staff are so much fun and work hard to make sure everyone is having a blast. This is a smaller hotel which means it does not take 20 minutes to go back to the room to get something, which was nice. Overall great hotel!!!! [Details]

The hotel is nice but, I would not consider it five star in comparison to other five star hotels where we have stayed i.e. El Dorado Royale. It is clean and attractive. Staff is attentive. The food is mediocre and they could use more variety with respect to a la carte restaurants. We enjoyed our experience and considering the price that we paid it was good value. But, I would rate it a 4 star at best. One added note: they are way too aggressive on the time share sell. They hit you as soon as you check in. I didn't like that. [Details]

We had good time, the location was awesome; The staff were beyond friendly and the hotel is/was VERY CLEAN. Service at the buffets & A la cartes were wonderful. The We loved, loved the Cafe, such great touch!! [Details]

We just got back from Cancun Saturday afternoon and it was a dream come true. The Grand Park Royal is one of the cleanest hotels I've ever stayed at. The staff was amazing! The restaurants were fantastic with a great variety of food so you didn't get sick of eating the same thing. The nightlife in Cancun is something that everyone should experience....soooo fun! I would recommend this hotel to anyone. [Details]

We took the red-eye flight into Cancun and arrived at the hotel at about 8am. We were told we could not get our bracelets until 11am - so no food or water. They gave us towel cards, which we used, but then while we were around the pool, we had security asking us where our bracelets were. Rooms were clean. Buffet food was good. The Italian resturant and Martin were excellent! But get in line to reserve by 11am. Tipping does not go far and seems to be forgetten the next day (with the exception of a few great employees). We were there to celebrate our engagement and it was ignored and we were told we couldn't pay to have our room rose - petal'ed or anything otherwise special. Weather was really windy - we couldn't sit on the beach without getting sandblasted (and there were no chairs even if we wanted to). Be at the pool early - before 7 am to get a chair.
All in all - would not go back to Cancun and definitely not back to this hotel. [Details]

Very good hotel,very clean everywhere, the room was awesome. The food was excellent, à la carte we were lucky because it's only 12 years and over, but my daughter looks older than 11, but some people were very upset with younger kids, they weren't able to go. [Details]

This hotel is very clean. No complaints.I would love to return again soon. Loved Monique's smile and laugh. Would like to thank Miguel, Eric, Gilberto, and Max for your great service. All the staff at the Grand Park Royal were awesome! They all work really hard and deserve a tip. This is a beautiful hotel. Food was awesome. Loved the Italian resturant. Thanks to the chefs we always had an execellent meal. Look forward to returning. [Details]

Hotel was clean and served its purpose. Loved the beach view it was spectacular. Staff was wonderful, but not enough food selection. This was the only problem I had with this hotel, but I would go back again to Grand Park Royal [Details]

very relaxing stay,no evening shows but close to clubs,good a la carte restaurants,smaller buffet though but lots of choices, excellent beach!!!,not enough loungers around pool area,entertainment team not very good,their is a cafe for coffee, capps, sandwiches, awesome icecream and sherberts,cookies, very nice!!smaller resort,very clean resort,have to pay for wifi,small lobby [Details]

Clean resort, friendly staff, nice beach. Not enough beds with shade, found people were placing items on them by 6:00 am and not using them until the afternoon. Very frustrating. [Details]

The hotel and beach were nice. The location is central and about a 15 minute walk to most of the clubs. The time share people were relentless the first couple of days. [Details]

Food was EXCELLENT! staff were great and very hard working. Rooms, hotel, pools and beach were very clean. Beach was amazing! Highly recommend this resort... and hope to go back with children next time. 2 thumbs up! [Details]

We were very pleased with this hotel, very large beach area and two separate pool areas. One for the young crowd and one quieter area. Food was good but it was tough to book the oriental and italian restaurants. Rooms in the newer addition were nice but the beds were very firm. Friendly staff but the front desk should inform people about the cards for the towels once you check-in and are given your room keys. [Details]

Everything went smoothly for us. We were allowed to check in early which was nice because our 18 month old was tired. The staff were very friendly and the food and service were both excellent. We only ate in the buffet because our daughter couldn't sit through an a la carte menu. The place was so clean, which was such a bonus. They were always cleaning. We will most likely go back again. [Details]

What a pleasure to stay at a hotel where people take such great pride in making sure their guests are happy! The only criticism is our in-room fridge did not work but then we never made a big deal out of it. Ice was available right across the hall anyway. [Details]

The place was amazing with lots of things to do with activities provided by the entertainment staff.

Reception was terrible though :( [Details]