Cayo Coco - Cayo Guillermo

If you're planning on a successful adults only vacation in Cuba, then look no further than Melia Cayo Coco. For a bit of perspective, we've been travelling to the Caribbean for over 40 years, and vacation 8 weeks each year in Mexico, DR, and Cuba. We were at MCC from June 6th to June 20th. This was our 4th visit here since 2021. I would summarize the resort as follows. Beach: The beach is simply beautiful, better than anything we've found in the DR or Mexico. White sand, very deep, plenty of spaced out palapas, you can walk long distances to the right or left. The water was clear, minimal seaweed, gentle entrance into the ocean. A conveniently located beach bar and beach ranchon restaurant. There are fun and games hosted by the animation team, or solitude should you seek to simply rest, recharge and swim. Rooms: Our oceanfront 2nd floor room offered expansive views of palm trees and turquoise waters. Recently renovated, the AC was clean and efficient, glass walled walk in shower, and Caribbean inspired furniture. The room was clean, bar fridge was stocked daily with pop, beer, and water, and a 110v outlet in the bathroom for all of your charging needs. Toilet and bidet worked well, hot water on demand in the sink and railhead shower. The room was quiet, lots of lighting options, and the mattress was comfortable. Resort: The resort is small, about 250 rooms, efficiently laid out in mostly 8 room villas. Pathways are beautiful, well lit. The gardeners keep everything fresh, beautiful colours at every corner. There's a quaint Cuban feel to this resort. Charming touches at every corner set it apart from the newer chrome, glass and concrete resorts that are springing up everywhere. Older resorts like MCC picked the best locations when they were built 26 years ago. Food: We ate at each a la carte restaurant … International, Cuban, and Italian. The food was very good, flavourful and of high quality. The Italian is brand new and a design masterpiece, with beautiful art work, exposed brick, tasteful woodwork, cozy ambient lighting, greenery and even a rooftop outdoor adjoining terrace. The Cuban is in a recently built authentic Cuban wood cabin. Cuban touches abound, from the rustic wood and leather chairs to a large herb garden sitting just off the patio. Talk about a farm to table dining experience! The international sits atop the poolside snack bar, and offers both ocean views as well as sunset views while dining. Speaking of sunsets, don't miss the chance to have a cocktail off the newly built deck in the billiard bar, located on the edge of the lagoon. Buffet: we never tired of the bright new decor, or the vast food offerings in the buffet. All of your standard Cuba resorts offerings. So many different hot food stations. The head chef has really stepped up the offerings in terms of flavours, freshness, variety and desserts. My personal favourite was the rum flambé crepes with bananas, mango, and ice cream. Hot food was hot, cold items were cold, and the cooks understand safe food handling practices. Staff: This is what sets MCC apart. The staff is very well trained, with many career professionals with up to 25 years experience at this resort. And it shows. The staff embrace their roles, and they're the best assets of MCC. They are warm, welcoming, and efficient. Far too many to name, but we had wonderful interactions with the GM, Bernard, sales mgr Gippsy, Tamara in the lobby bar, Felipe the master gardener, Alberto the mayor of the beach, Jesus king of the beach bar, Ronaldo and Abel on dinner service, Ari and Betty at breakfast/lunch buffet, and Paris in the gym. Each employee we interacted with exemplified the highest standards of hospitality. Far too many to name, these are but a few. Pool: plenty of loungers and Bali beds. No towel games played here, either at the beach or the pool. Lots of shade, lots of sun. Thankfully, no swimup bar. The pool bar, snack bar, and buffet are all within a 1 minute walk from your lounger. Pool is spotless. Actually, the entire resort is spotless, from public bathrooms to all public areas. Cons: Obviously, we love this resort. Really no cons come to mind. If I were to nitpick, I noticed that supply issues meant no fresh eggs during our stay. But Charles, the omelette chef, created tasty omelettes with powdered eggs, fresh veggies, meats and cheeses. Buffet coffee was typically weak, but our lovely servers offered to run to the bar and fetch quality cappuccino's and coffees for us. That's about it, and the cons really weren't noticeable. We are in the process of booking a return trip to MCC for this October. If you want to experience an elegant, relaxing vacation at a resort that always consistently delivers the goods, then look no further than Melia Cayo Coco.

It was Amazing!!! I'm a solo traveller and first time to this resort, I will reutrn again as it was super clean with all the ingredients for a wonderful stay.

My husband and I were robbed of $1,000 USD from our room. We went to see public relations. From the first day we reported it and to the hotel security, we were mistreated and not properly attended to regarding our situation. We have in our possession the man's handbag that contained the money, inside, no one has ever asked us for it to take fingerprints. We had to practically cancel our plans to visit the family in Matanzas because we were supposed to be at the hotel waiting for information. Plus, the food was the worst, the buffet had the same food every single day for 2 weeks, low quality. A friend of ours was offered his glass of wine with a cockroach inside and when he tried to complain about that and other things he was threatened to be kicked from the hotel. I truly advise any person who wants to stay in cayo coco or cayo guillermo to stay away from this hideous hotel with shitty service. I have been travelling to cuba since 2019 every 3 to 4 months, i have been to many hotels, my experience in hotel gran muthu imperial was by far the worst.

The people from Cuba as usual are very friendly in our experience. The food was not very abundant in variety. As this is my tenth trip so far to different countries and places this was one of my least favourite. To add insult to injury the meal served to a few appraisers (it's my understanding that is who they were) and to the new arriving guests was extremely far superior to anything we were served during our stay Our bus left at 645 and the dinner opened at 630 so we saw what they were serving and how well the buffet was decorated but we could not partake because of departure time. This In my opinion is a horrible way of treating guests you should want as return guests. I won't be one and a few returning guests we met have now ended their option of returning also.

Another return trip to Melia Jardines del Rey, and won't be our last. I've lost count of our number of visits, 9 or 10 to this resort. It's our Cuban home away from home. We return stay after stay because we love our Resort “Family”; they really are the best! We are always greeted with smiles & hugs and usually some tears when leaving. They make each visit special. We found the buffet food and a la carte restaurants were improved from previous visits. We always bring our own condiments, but honestly used very little. We aren't picky eaters and we've been enough times to know there may be shortages here and there—but we never left a meal hungry! As usual, the shortages are usually short lived—depending on supply. The same with beverages, at times there were a few options unavailable, but later in the day or by the next day there was restock. Our room was cleaned and restocked daily. The public washrooms were hit and miss with toilet paper, but we always carry a small packet just in case! The Entertainment was great. Always activities at the beach, pool and lobby, depending on the time of day. The pools were cool and clean with lots of chairs available. The Beach is stunning, but unfortunately Mother Nature is taking its toll and there are many rocky areas at the shoreline; but bring some water shoes and you'll have no issues! Lots of chairs available and a beautiful view. We always give the same advice to those considering travelling to Cuba—come with an open mind and a smile. If there's anything you can't live without in Canada, bring it with you. If you ask politely and they have it available, they will try their very best to accommodate you. Waiting patiently for our next visit! :)

The Grand Muthu was an awesome experience! Outstanding beaches. Very well kept snd maintained. Tractor was out every day moving the seaweed Room was lovely and always left so clean and made to feel special. People complain about the food in Cuba but we had no difficulties finding delishious food. We aren't pool people so we didn't spend time at the pool but when we saw people they looked like they were having fun. We will go back for sure.

It speaks to the quality of the staff and the experience in Cuba that I'd think of returning despite how awful the food is. Not this resort's fault, the US embargo has done it's job. But only come to this resort if you're fine with eating very little and drinking a lot. Otherwise, it's a wonderful, relaxing vacation for a low price.

I recently stayed at StarFish hotel, and it was hands down the worst experience I've ever had at a hotel. I wouldn't recommend this place to my worst enemy. Here's why: 1. Bed Bugs The room was infested with bed bugs. I woke up covered in bites and had to spend the rest of my trip itching and scratching. Clearly, this hotel doesn't prioritize cleanliness or pest control. 2. Horrible Sanitation The room itself was filthy. The bathroom reeked of mildew, the towels were stained, and the floors looked like they hadn't been cleaned in weeks. Even the sheets were suspect, with visible stains that made me question whether they were even changed before my arrival. 3. Cockroaches in the Buffet The buffet was a complete health hazard. I spotted cockroaches crawling near the food trays. It's absolutely unacceptable for a place serving food to guests. I didn't dare eat there again for fear of getting food poisoning. 4. Spoiled, Unhelpful Staff The staff was shockingly unprofessional and entitled. They outright refused to assist with basic requests unless tips were offered upfront. This is not hospitality—it's extortion. Their rude attitude and lack of service made the stay even worse. 5. Poor Maintenance Everywhere The entire property was in disrepair. Broken fixtures, peeling paint, and a musty odor throughout the hotel made it clear that upkeep is not a priority. Overall, this was a complete waste of money. I can't stress enough how terrible this hotel is. Stay far, far away if you value your health, safety, and sanity.

Visited end of August. 90 percent of people staying are Cubans, all entertainment and communication in Spanish, most of personnel do not understand or speak English, virtually no English anywhere. Beach and its proximity is outstanding features. No beach towels provided. Food is OK, slow service. One the first day one of the servers was clearly drunk but still allowed to work. Nautical center could take you for snorkeling to the reef nearby but a bit expensive and they work whenever they want, could be closed for days, even on days of favorable weather. Got standard rooms on second floor, constant musty smell in the rooms, water temperature could be OK but could be outright cold, no problems with AC. No mosquito screens anywhere so if you leave veranda door open they (mosquitos) will invade room in big quantities. Music at the pool horrible, all upbeat Cuban (I presume) and Spanish, English tune one in the two hundred. Booked la carta restaurant 2 days in the row, supposed to be alternative International and Cuban cuisine but it was same International on both days for us. When asked why, explanation was it is a mistake of the chef. Neighbouring resort got some kind of lake on SE of the resort and oh gosh it was stinking of rotten and sewer when wind blows wrong direction! Quite limited assortment of drinks (alcohol and soft). Ping pong is outside, pool table is closed most of the day, open just in the evening – very inconvenient. Sound level in disco just insane and unhealthy – my kids had club earplugs and still were complaining of unbearable high sound levels, personally me I got a feeling my eardrums going to pop so I did not stay there. Got $200US stolen from my room by room service. Witnessed preferential treatment of cubans over tourists from other countries. And finally the biggest killer are mosquitos!!!! They are everywhere and in big quantities! You can not go anywhere without getting bitten hundred times. They spray something to kill mosquitos but when it is no wind or rains a lot its game over, you getting eaten alive! Definitely not coming back.

I had a great experience, the staff were really lovely and helpful. The food was good, there were lots of options to choose from. The building were a bit old but it was neat. I enjoyed my stay.