Cayo Coco - Cayo Guillermo

This was our 3rd time here, and 14th in Cuba, we have also been to the DR as well as Jamaica. This is one of the best we have been to. Amazing beach, good accommodations, food is top notch. The best is the staff, professional, and invested in all their clients having a good experience .

Beautiful location, excellent beach, very polite staff, food is always fresh and good choice. My family likes it.

The hotel and grounds were well kept. Easily accessible to pool and all restaurants, not too much walking. Coffee in the morning :) what a way to start the day. Pool was not too busy and beach lovely. Enjoyed the boardwalk around the beach and ocean waters beautiful! Food was good and there were options for every meal! Cuban pizza on last day the best!!!

I am not a person who writes reviews but I choose to this time. I was travelling with my family and requested a room that was not on the ground floor. I know this is not something that is guaranteed. We got to the hotel late at night and there was only one person at the desk. It took over an hour to check in the less than 10 bookings. I finally made it to my room after 12 am to realize I was on the ground floor. I don't like to complain so I let it be. We had a junior suite, there were three beds, one without cover. I went to the desk to request the cover and was told that I had to wait for the cleaners to bring it the next day. I got a little angry the next day when I realized that the hotel was booked at less than 50 percent capacity, why could I not get a room not on the ground floor? I think I had one of the laziest cleaners except on the 5th day when it was a different person who actually did a proper cleaning - I gave her an extra nice tip : ). Like I said I don't like to complain so i let it be. This is my rant

Upon arriving at this destination, the feeling of almost coming home was the most accurate description. The buildings were clean on the outside and inside. Rooms were comfortable and clean with exceptional house keeping services and never a shortage of fresh bottled water in the rooms along with toilet paper and fresh towels everyday. The resort is small, therefore only a short walk to all it has to offer from even the most far away buildings. The grounds of the resort were very well maintained and the staff was always friendly and greeted you, always a smile. The Entertainment Staff was above and beyond in providing guests with interactive games, dancing and various exercise classes. There was never a time you did not see the Entertainment Staff with beautiful smiles on their faces, they worked very hard to ensure that each activity was planned perfect and interactive with the crowd. The beach activity staff was out everyday showing people how to play beach games and talking with everyone. The Entertainment Crew made all guests feel important and valued. They were fun, creative and willing to help at any time. Best Entertainment Staff I have encountered while on vacation thus far. The pool area was great, separate pool for swim up bar, kiddies pool and water sports pool. Very clean, lots of chairs and shade. The Beach was amazing. There are tons of fish to see around the walk out peer, so take your snorkels! There is seaweed in the water about 50 feet from shore, but still room to get wet, sit in your floatie and enjoy. The beach bar is awesome, friendly beach staff and very clean. Lots of shells to collect and the walk down the beach is incredible on the pure white sand. There is WIFI around the resort, sometimes it disconnected when you left your location, but you could reconnect easily. The food at this resort was the best yet. Always fresh vegetables at every meal, tons of yummy fresh bread and butter. Lots of local seasonal fruit and seasonal vegetables available. Omelets, crepes and French toast every morning, no bacon at this resort. Always fresh soup of the day, fresh fish for frying, pasta was amazing (Barilla) there was a poutine night, Mexican Night, fresh pork, turkey, chicken, beef, lamb and fish. This was a great buffet with tons of food. All common areas were clean, well maintained and comfortable. They had working flushes in common areas that were well stocked, excellent condition with toilet seats, toilet paper, hand soap and very clean. The lobby was a great place to go and relax whether in the morning or after sunset. There was live music each night and a mini disco for the little ones before they went to bed. They always gave a sneak preview of the evening show so guests could get excited about the event. Lobby bar staff very kind, great staff that made an awesome expresso, hot or cold coffee and just about any alcohol drink you could ask for. This is the first place I have travelled to in Cuba that I would consider coming back to. The over all experience was incredible, everyone so kind, helping and entertaining. Definitely will be a repeat visitor!

I enjoyed my vacation , staff was extremely kind and helpful. Food was enjoyable, room clean. Would definitely recommend this resort.

Had a wonderful visit to this historic , charming resort. Met many great fellow Canadian tourists who shared they were repeat guests at the 'Colonial'. Met some charming foreign tourists, too.. .The room was spotless, and both room and private balcony had stunning views of the beach and ocean. King size bed was amazingly comfortable. The old style windows opened right into the room. to take advantage of the fresh sea breezes at night while ones being lulled to sleep by the sound of the surf on the beach. Everything was close to our room and the central open air lobby. Coffee at the lobby bar was amazing. The resort is undergoing restoration, so capacity was reduced, however that was part of the charm. This resulted in a quaint, bygone era feel of a holiday inn, but with modern amenities. The buildings exuded charm. You would recognize nearly everyone as time passed. There was a good variety of food, and we didn't see the shortages that returning tourists staying elsewhere in Cayo Coco shared on e returning flight to Hamilton. Was neat to learn that some of the employees had been there since the resort opened..

Upon arrival we were served a drink in the lobby and we were warmly welcomed by Jose who helped us get our luggage to our room. The room was spacious and cheerful, with an ocean view. The beach was beautiful and the grounds were immaculately kept. Be sure to visit the gardener who brings his pet iguana, Juanita. He will get you a coconut to drink! He was so very kind and gave us a homemade treat made by his wife. The pizza restaurant was a highlight of this resort and the service there was fantastic! Katia and Yaima were attentive and SO MUCH FUN! They definitely made our stay better. I have never been treated so well. Best pizza I ever had. We made so many friends and the staff really made us feel like part of the Playa Coco family. I will definitely come back to this resort and I will tell everyone about it!

Previously Melia Cayo Guillermo, re opened dec 2024. It was closed for almost a year, and staff worked very hard to clean it up. DIVE CENTER few steps away ;-) Great for : Beach is amazing, long, clean, seaweed is pickup every morning, new beach chairs. Long walks possibles in both directions with amazing sand. Pool is great, clean, and cute with little bridges Staff is absolutely amazing, kind, smiling and hard working. They really go out of their way to make you feel welcome. ( Yurguy and his team ) Lobby is clean Looby bar has a good drink selection Pool bar is 24h Bedroom clean and smell nice, with new AC unit and new mini fridge Massages are amazing at good price, with a twist of physio therapy ( Carlos ) Okay / Need improvements : Music a bit too loud at the pool in my opinion Front desk / no one has no change , difficult to find change to tip the staff Bathtub in my bedroom is old , need replacement Missing toaster / toast / eggs / potatoes in breakfast Food are expected for Cuba, bring your favorite essentials seasonnings Need more groundskeepers picking up flying out plastic cups ( very windy week) Got a wifi ticket 4h duration, for free, can use it in the lobby. Renewable on demand. Safes in the room are supposed to work with same key as main door, but it won't work. Bring a small lock and store your valuables in your luggage. Not great for : Public bathrooms : Very clean but sometimes missing toilet paper and are not flushing all the time ( I had to switch stalls ) Plumbing might need attention and water flow seems to be momentarily cutted off. Also the doors knobs not closing properly. Inaccurate : Some travelling agency need to update the description of this hotel Not adult 18 only, kids are welcome No Coffee in bedroom Safe is free but ain't working Wifi is free, 4h duration per coupon, in lobby only No Gym Conclusion : This is not a recent built resort, actually it is probably 25 years old. So don't expect the same fancyness as competitors But staff makes it very enjoyable. Will go again as it ticks my bucket list for great beach and accessible dive center.

I had a great experience, the staff were really lovely and helpful. The food was good, there were lots of options to choose from. The building were a bit old but it was neat. I enjoyed my stay.