Cayo Coco - Cayo Guillermo

Just returned from an incredible week at our favourite Cuban Resort "Melia Cayo Coco"! We have visited Cuba 28 times over the years and this resort by far is our favourite with this being our 7th stay. There were no shortages of delicious food options or alcohol. The newly renovated buffet and The International Restaurant were excellent as always. The new Italian restaurant "Casa Nostra" was amazing. The service, decor and food choices were exceptional. My favourite was the lasagna and my wife loved the seafood pizza. What makes this Resort so special; The adult only clientele, we met so many wonderful guests while there, both young and the young at heart like us. The beach is gorgeous and great for long relaxing walks along with its close proximity to the beach bar and beach restaurant which both offer exceptional ocean views. The newly renovated pool, the spacious lobby area combined with excellent service. The comfortable and very clean rooms. The absolute BEST part of this resort is the Melia Team who do everything possible to make your vacation special, memorable and fun! Special thanks to Gippsy for helping us with our arrival and accommodation request; the animation team of Yaneisy "Chocolate Mama", Pedro "Chino" and Lea for their energy, encouragement and smiles at both the beach and pool activities; the service team, Yusmelkys (Beach Restaurant) for taking care of our never ending wine refills, Yanelys (Pool Restaurant) for her smile and special humour and Adonis for his exceptional service with a smile at both the guest welcome back dinner and the Italian Restaurant. We are already looking forward to our next visit!!!

It's my home away from home. Everything is perfect: staff, food, drinks, sea, beach and do clean, the entire site and rooms. A must, really!

The entertainment staff was absolutely amazing, they are who made the experience better. The beach was OK, not as good as it says on the site. The food was absolutely terrible, the rooms were OK, we had constant issues with the room key, reception wasn't helpful. Pools were ok, people were very rude.

I am not a person who writes reviews but I choose to this time. I was travelling with my family and requested a room that was not on the ground floor. I know this is not something that is guaranteed. We got to the hotel late at night and there was only one person at the desk. It took over an hour to check in the less than 10 bookings. I finally made it to my room after 12 am to realize I was on the ground floor. I don't like to complain so I let it be. We had a junior suite, there were three beds, one without cover. I went to the desk to request the cover and was told that I had to wait for the cleaners to bring it the next day. I got a little angry the next day when I realized that the hotel was booked at less than 50 percent capacity, why could I not get a room not on the ground floor? I think I had one of the laziest cleaners except on the 5th day when it was a different person who actually did a proper cleaning - I gave her an extra nice tip : ). Like I said I don't like to complain so i let it be. This is my rant

Upon arriving at this destination, the feeling of almost coming home was the most accurate description. The buildings were clean on the outside and inside. Rooms were comfortable and clean with exceptional house keeping services and never a shortage of fresh bottled water in the rooms along with toilet paper and fresh towels everyday. The resort is small, therefore only a short walk to all it has to offer from even the most far away buildings. The grounds of the resort were very well maintained and the staff was always friendly and greeted you, always a smile. The Entertainment Staff was above and beyond in providing guests with interactive games, dancing and various exercise classes. There was never a time you did not see the Entertainment Staff with beautiful smiles on their faces, they worked very hard to ensure that each activity was planned perfect and interactive with the crowd. The beach activity staff was out everyday showing people how to play beach games and talking with everyone. The Entertainment Crew made all guests feel important and valued. They were fun, creative and willing to help at any time. Best Entertainment Staff I have encountered while on vacation thus far. The pool area was great, separate pool for swim up bar, kiddies pool and water sports pool. Very clean, lots of chairs and shade. The Beach was amazing. There are tons of fish to see around the walk out peer, so take your snorkels! There is seaweed in the water about 50 feet from shore, but still room to get wet, sit in your floatie and enjoy. The beach bar is awesome, friendly beach staff and very clean. Lots of shells to collect and the walk down the beach is incredible on the pure white sand. There is WIFI around the resort, sometimes it disconnected when you left your location, but you could reconnect easily. The food at this resort was the best yet. Always fresh vegetables at every meal, tons of yummy fresh bread and butter. Lots of local seasonal fruit and seasonal vegetables available. Omelets, crepes and French toast every morning, no bacon at this resort. Always fresh soup of the day, fresh fish for frying, pasta was amazing (Barilla) there was a poutine night, Mexican Night, fresh pork, turkey, chicken, beef, lamb and fish. This was a great buffet with tons of food. All common areas were clean, well maintained and comfortable. They had working flushes in common areas that were well stocked, excellent condition with toilet seats, toilet paper, hand soap and very clean. The lobby was a great place to go and relax whether in the morning or after sunset. There was live music each night and a mini disco for the little ones before they went to bed. They always gave a sneak preview of the evening show so guests could get excited about the event. Lobby bar staff very kind, great staff that made an awesome expresso, hot or cold coffee and just about any alcohol drink you could ask for. This is the first place I have travelled to in Cuba that I would consider coming back to. The over all experience was incredible, everyone so kind, helping and entertaining. Definitely will be a repeat visitor!

This has been our 2nd time to this resort in the past 16 months. It is a beautiful resort, with extraordinary landscaping. The beach is the best we have personally been too, with lots of seating for guests, and bars/food service. The pools are great, ala carts are very good and food service is very much improved! There have been many recent upgrades to this resort in the past year. My only complaint was the room, specifically the bathroom. The staff are so dedicated and work so hard to make guests happy. Entertainment is top notch!

I recently stayed at StarFish hotel, and it was hands down the worst experience I've ever had at a hotel. I wouldn't recommend this place to my worst enemy. Here's why: 1. Bed Bugs The room was infested with bed bugs. I woke up covered in bites and had to spend the rest of my trip itching and scratching. Clearly, this hotel doesn't prioritize cleanliness or pest control. 2. Horrible Sanitation The room itself was filthy. The bathroom reeked of mildew, the towels were stained, and the floors looked like they hadn't been cleaned in weeks. Even the sheets were suspect, with visible stains that made me question whether they were even changed before my arrival. 3. Cockroaches in the Buffet The buffet was a complete health hazard. I spotted cockroaches crawling near the food trays. It's absolutely unacceptable for a place serving food to guests. I didn't dare eat there again for fear of getting food poisoning. 4. Spoiled, Unhelpful Staff The staff was shockingly unprofessional and entitled. They outright refused to assist with basic requests unless tips were offered upfront. This is not hospitality—it's extortion. Their rude attitude and lack of service made the stay even worse. 5. Poor Maintenance Everywhere The entire property was in disrepair. Broken fixtures, peeling paint, and a musty odor throughout the hotel made it clear that upkeep is not a priority. Overall, this was a complete waste of money. I can't stress enough how terrible this hotel is. Stay far, far away if you value your health, safety, and sanity.

Visited end of August. 90 percent of people staying are Cubans, all entertainment and communication in Spanish, most of personnel do not understand or speak English, virtually no English anywhere. Beach and its proximity is outstanding features. No beach towels provided. Food is OK, slow service. One the first day one of the servers was clearly drunk but still allowed to work. Nautical center could take you for snorkeling to the reef nearby but a bit expensive and they work whenever they want, could be closed for days, even on days of favorable weather. Got standard rooms on second floor, constant musty smell in the rooms, water temperature could be OK but could be outright cold, no problems with AC. No mosquito screens anywhere so if you leave veranda door open they (mosquitos) will invade room in big quantities. Music at the pool horrible, all upbeat Cuban (I presume) and Spanish, English tune one in the two hundred. Booked la carta restaurant 2 days in the row, supposed to be alternative International and Cuban cuisine but it was same International on both days for us. When asked why, explanation was it is a mistake of the chef. Neighbouring resort got some kind of lake on SE of the resort and oh gosh it was stinking of rotten and sewer when wind blows wrong direction! Quite limited assortment of drinks (alcohol and soft). Ping pong is outside, pool table is closed most of the day, open just in the evening – very inconvenient. Sound level in disco just insane and unhealthy – my kids had club earplugs and still were complaining of unbearable high sound levels, personally me I got a feeling my eardrums going to pop so I did not stay there. Got $200US stolen from my room by room service. Witnessed preferential treatment of cubans over tourists from other countries. And finally the biggest killer are mosquitos!!!! They are everywhere and in big quantities! You can not go anywhere without getting bitten hundred times. They spray something to kill mosquitos but when it is no wind or rains a lot its game over, you getting eaten alive! Definitely not coming back.

Had a wonderful visit to this historic , charming resort. Met many great fellow Canadian tourists who shared they were repeat guests at the 'Colonial'. Met some charming foreign tourists, too.. .The room was spotless, and both room and private balcony had stunning views of the beach and ocean. King size bed was amazingly comfortable. The old style windows opened right into the room. to take advantage of the fresh sea breezes at night while ones being lulled to sleep by the sound of the surf on the beach. Everything was close to our room and the central open air lobby. Coffee at the lobby bar was amazing. The resort is undergoing restoration, so capacity was reduced, however that was part of the charm. This resulted in a quaint, bygone era feel of a holiday inn, but with modern amenities. The buildings exuded charm. You would recognize nearly everyone as time passed. There was a good variety of food, and we didn't see the shortages that returning tourists staying elsewhere in Cayo Coco shared on e returning flight to Hamilton. Was neat to learn that some of the employees had been there since the resort opened..