Cayo Coco - Cayo Guillermo

5th time at the Melia. Everyone and everything was awesome as always. The staff at this hotel are top notch, very friendly and enjoyable. Food always good and lots of choices. Grounds, pool and beach are well looked after. Activities are fantastic thanks to the excellent staff. Ding room staff are great.

The experience on the adults only/Level side of the resort was elevated with excellent service from the staff whether in the buffet, restaurants or the spa! High marks for the beach and pools, always clean and prepped daily. A huge thank you to Yaquelin for insuring my stay was comfortable and relaxing!

Our experience at this resort as a family was shocking. We got there and only had water for a few minutes before it got shut off and took forever to fix. We were constantly told blatant lies from the staff saying the water would be fixed in 30 minutes over and over again. It got so bad to the point where we had to use the communal showers because the showers in our rooms did not work. A warning for fellow vegetarians do not expect to find anything for you to eat because they have no idea what vegetarian is. You will end up starving yourself to the point where you will lose unhealthy amounts of weight. There was not much to enjoy about this resort, I do not recommend anybody to come to this resort otherwise your experience will be the exact same. I tried to enjoy my vacation as much as I could but this experience was awful. There was no toilet paper in any washrooms as well and because of that we had to beg over and over again for toilet paper which took forever them to give us. With the running water problems, it was concerning because we started to question how dishes were being cleaned and that is a health hazard. With no running water how where they cleaning dishes?

We keep returning to this resort over and over. The staff will bend over backwards to make sure you're happy and check in on you to see if there's anything they can do for you. The resort has buildings that are close to everything. The food has great variety. The coffee shop is our favourite as well as the ice cream station.

We are so happy to be part of this Grand muthu hotel . We love all the stuff specially all the restaurant server that we have name Jorge - maury - and the girl with dimple and pregnant server . Theyre sp friendly staff and had a great great and big patience to ohr kids that i love the most . They serve woth smile - confident .

Awesome resort. Clean rooms, nice clean pool, awesome beach, beach food great, workers the best, Cuba restaurant great but the slowest service. Other restaurants were great with good service.

I recently stayed at StarFish hotel, and it was hands down the worst experience I've ever had at a hotel. I wouldn't recommend this place to my worst enemy. Here's why: 1. Bed Bugs The room was infested with bed bugs. I woke up covered in bites and had to spend the rest of my trip itching and scratching. Clearly, this hotel doesn't prioritize cleanliness or pest control. 2. Horrible Sanitation The room itself was filthy. The bathroom reeked of mildew, the towels were stained, and the floors looked like they hadn't been cleaned in weeks. Even the sheets were suspect, with visible stains that made me question whether they were even changed before my arrival. 3. Cockroaches in the Buffet The buffet was a complete health hazard. I spotted cockroaches crawling near the food trays. It's absolutely unacceptable for a place serving food to guests. I didn't dare eat there again for fear of getting food poisoning. 4. Spoiled, Unhelpful Staff The staff was shockingly unprofessional and entitled. They outright refused to assist with basic requests unless tips were offered upfront. This is not hospitality—it's extortion. Their rude attitude and lack of service made the stay even worse. 5. Poor Maintenance Everywhere The entire property was in disrepair. Broken fixtures, peeling paint, and a musty odor throughout the hotel made it clear that upkeep is not a priority. Overall, this was a complete waste of money. I can't stress enough how terrible this hotel is. Stay far, far away if you value your health, safety, and sanity.

J'ai séjourné au Sol Cayo Coco et même si plusieurs années ont passé depuis mon dernier séjour, les travailleurs se souvenaient de moi. La personne qui m'a accueilli à la réception après un vol très tard en soirée a été très courtoise et aimable. Les chambres sont propres et bien entretenues. Aucun problème avec l'eau chaude ou encore l'air climatisé. Le personnel du lobby, Ofrei, Blanca, Sergio, merci pour vos sourires quotidiens et votre excellente mémoire de ce que les clients aiment boire. Le service à la clientèle, wow, Rafa, Dora, Yordanis, mille fois merci! Ulises, Léo et Alfredo au snack bar et au bar de la plage, vous êtes supers! Julio, Amaury, Yanitza, Mario et Kiko au buffet, votre professionnalisme et votre bonne humeur accompagnent merveilleusement nos repas. Merci pour toi et hasta pronto!

On this 6th trip of mine to Cuba, (second to Cayo Coco), I experienced (with my daughter, and best friend) kindness beyond measure. Canadian people are good and well but the Cuban people show resiliency at every step, they take pride in their work, they show gratitude, are thoughtful and somehow they continue to maintain hope. We stayed at the Mojito from January 31 to February 7th and were three of the last seven clients to leave the resort. We made friends Cuban and Canadian...(and feline, Eva named 25 cats.) Until the very, very last second we were treated with love, kindness, and special treatment. With a very uncertain future ahead, somehow, some way they went above and beyond. With an hour left until the resort shut down power and we shuttled out for the airport, we last 7 customers were served a plated beautiful lobster dinner, with wine and friendliness. The beach was gorgeous, the ocean warm (we even found a conch shell) The resort was clean, our chambermaid Annia always had a smile for us and did a great job. The gardeners surprised us with a woven basket, a beautiful hat woven from palm tree leaves, other grounds folk made my child a little grasshopper, and a fish on a fishing rod. Daily we watched as they worked so very hard, so many many hours. We did not learn everyones names but the chef's did a great job, we had wonderful chicken, pasta, and fresh omlettes and french toast every day. At the pool side bar we enjoyed tasty sandwiches and hotdogs. Soup, I never thought I'd have soup in Cuba (but global warming had temperatures hit the lowest ever) soup was awesome, I tried 4 types. As always fresh soft bread, good salads, and fresh made to order smoothies with breakfast. I went to the cigar bar one night, and it was wonderful, truly (comparable to a ski chalet feel at a fancy place in Blue Mountain) We had a lovely hot tub near the gym one afternoon, my daughter played basket ball, and worked out in the gym, and learned to play Dominos from Yoan an entertainment staff member. We learned a few dance moves, played giant Chess, played bingo (wonderful way to learn numbers in Spanish (or russian, if your only language is english) My daughter did some karaoke, special shout out to Kellie/Callie for being awesome as well as another young entertainment lady from Moron. My bestie took the bus to the Cave bar accompanied by staff and other hotel guests, and was safely taken care of, thank you Yoan for making sure my girl was safe (her first trip away from North America). The front desk accomodated my only request which was to have a groundfloor room for easy access, and our beds and pillows were comfortable. The specialty coffee's at the bar in the lobby were amazing, probably shouldn't have consumed 4 before 11am one day but, hey it's vacation. The a la carte restaurant had a yummy muscle appetiser, and some fresh fried fish with mashed potatoes and veggies and Chocolate icecream. (thank you) Staff were given very short notice of closure (picture "hey btw as of tomorrow you have no means of money we are closing) and yet somehow, somehow they put on brave faces and just kept going. I am not so brave, I can't say in their place I could have kept composure and I cried many times those last two days. Not for me, not for how vacation was ending, for the best people I have met in Cuba, for their uncertainty of what will happen . Every trip I have taken to Cuba has been special, but this trip to Mojito was something I will NEVER forget, I hope with all my heart for the safety, and health of the Cubans. Our only issue was not with Mojito it was with the booking company/airline and their lack of information, contacting us, letting us know what to do etc. We were told everyone was leaving the resort at 4pm Friday, except those flying out Friday. We packed and checked out and bussed to Sol. Waited about 2 hours at Sol to learn they had no space for us, but we could "call a cab for $45 CAD to get back to Mojito... Mojito less than a kilometer away. We waited a bit and google maped where it was and then us two women and a child dragged our luggage the kilometer down the street back to Mojito. The staff put us back into a room (double the cleaning for them as our room had already been cleaned, the fridge and TV removed for closure etc, again double shout out to Annia - none of us knew, no thanks to airline)

Wonderful place to spend a leisurely vacation.Staff are very friendly and helpful. Beaches are absolutelyamazing. No one bothers you on the beach, no local people trying to sell things, very private. Food was great.