123 reviews
7‑Day Stay at Riu Latino Cancun — Pros & Cons
Pros
• Exceptional cleanliness throughout the entire resort.
• Good buffet variety. I chose to eat exclusively at the buffet to avoid the à la carte restaurants, which had limited menu options compared to the buffet, and long wait times for seating and service.
Special thanks to the excellent buffet servers: Alexis, Teresita, and Norman.
• Beautiful beach with fine sand and a long shoreline perfect for walking or running.
• Plenty of loungers and umbrellas available on the beach.
Cons
• Service motivation tied to tipping: some restaurant servers became noticeably more attentive only after receiving a tip.
• Room cleaning is not automatic. You must place a tag on the door or submit a request through the app.
• Beach maintenance disrupts the experience: every morning between 10:00 a.m. and 12:00 p.m., a large agricultural tractor raked the beach for about two hours. It passed back and forth repeatedly, blowing sand onto towels and creating noise and exhaust. If you're hoping for a peaceful morning by the ocean, this makes it difficult. When I reported this to customer service, they explained that the tractor is operated and scheduled by the government, not the resort, so they cannot do anything about it, that I didn't believe.
• Unreliable Wi‑Fi on the beach, frequently dropping connection.
• No enforcement of the no‑smoking rule on the beach, often people smoke right beside other guests.
• Rooms and rental towels feel worn and outdated.
• Some dishes at the Moctezuma buffet could be washed more thoroughly.
• The frequency of disturbances from intoxicated guests: over seven days, I witnessed about five incidents of people screaming from balconies, passing out on or under loungers, or being carried to their rooms by staff.
