Mexico

I really enjoyed my stay—both the room and the service were excellent. I'd recommend downloading the app; it made things very convenient. Whenever we left the room, we could simply request housekeeping through the app, and they came promptly. Everything ran smoothly, whether we were heading out for dinner or grabbing a quick snack. We didn't use room service, but it was nice to have the option. I also appreciated the hotel's efforts to stay on top of the seaweed situation and keep the beach clean. In fact, everything was clean and new-looking. One area for improvement would be the availability of beach chairs. It often felt like a “first-come with your items to save, but never attend” situation. When I asked a staff member for help, I was told all chairs were taken, even though many appeared unused for hours with belongings left on them. Better management of this would really enhance the experience. Drink service on the beach could also be improved. I did leave the resort briefly for a walk along the hotel strip and unfortunately had a negative experience with local police who attempted to solicit a bribe. While this is not the hotel's fault—and I didn't report it at the time—I would recommend staying on the resort property for peace of mind. I felt very safe while on the hotel property. Lastly, my partner became quite ill on our final day, which made for a difficult trip home. Make sure you bring supplies!

My experience at this hotel was amazing. I had booked this trip as a birthday gift to myself and had a phenomenal time. The check-in went smooth, even though I had arrived at the hotel way before check-in time. They were able to accommodate and apply a room upgrade in light of my birthday when asked. The bartenders kept my glass full at all times and the front desk were all accommodating. I have no negative comments.

We experienced issues with mini bar, amenities, room service, noise and bugs in the room. Contacted the resort and they simply don't seem to care. Food was great but not labelled so incredibly difficult for vegetarians or those with allergies. Only 3 bathrooms for the whole resort and restaurants. Two are outside. Extremely clean however. Staff constantly cleaning the bathrooms and resort grounds.

We arrived at the resort excited to relax and enjoy the view from the balcony in the morning and we were put on the side of the building looking at sand and a wall so that was not a welcoming point at all but overall we had a great time and food was great, we did not enjoy all the 18-20 year olds of the cruise line that were loud, drunk and obnoxious, if this is an adult only resort why were they allowed to come in when the party resort was Santa fe right next to us ? We left 3 restaurants because of these kids being super loud and drunk. We had a great time in town exploring the marina and little shops and had lunch at cabo wabo which was nice Overall the resort was great and we would go back but not during spring break when all these kids came in

Everything is spotless, staff are always cleaning inside and outside. Rooms are like new, minibar and water is restocked as soon as requested. Service is great – quick and friendly. Food is far too tasty, leading to over-eating. Well equipped gym, to help with the over-eating! Ocean is really warm and the waves are great for beginner and intermediate body boarders – boards are available for free for an hour. June off-season was a great deal. Would definitely return.

Horrible experience. I have cancelled all future trips. I was about to take a shower and the sewer backed up in my room. When I reported it and it took nearly three hours for maintenance show up. After they snaked the toilet, they left. I spent the next hour wondering when I was going to be moved. Even the house keeping staff did not come to clean up. I called several times and the reply was I will pass it on. I had to go to the front desk and force the issue. I was very polite, patient and respectful. Then that is when everything started falling a part. The agent put my physical and mental health in harm's way. I have several disabilities. The agent knew I had a 3 braces and walked with a cane. He told me if I wanted a bottom floor room, I to sign away my rights of compensation because the room was a step down from what I booked. If I refused, I would be moved to the second floor of the complex. There are no stair rails and they are open to the elements. Rain and derbies get blown in and makes the stairs treacherous. I now because when I took my first trip I unknowingly had a room on the second floor. That is why the next vacation, this one and the next three that are paid for are all ground floors. Bahia Principe has total agency over their guests and they have a duty to put their guests health and safety first. I am fearful of showering or use the toilet in my room for fear that the sewer will back up and I will be forced again a another situation where my safety and security is put at risk. I am supposed to be on vacation, not be abused, mistreated. I cannot express how I feel. I no longer feel safe. Again, if anything were to go wrong or need medical assistance, I do not feel the Concierge is capable of making the right decisions. We are becoming the fuel that feeds the machine. There are safer and more repectful resorts out there

We really enjoyed our stay with Akumal Bay Beach and Spa Resort. We loved the size of the resort and the fact that it is family owned. Very quiet resort with nice vibe. Very clean rooms and public areas. There was lots of sargassum during our stay but that is out of the resort's control. They did try to keep it to a minimum daily with staff removing it.

Love the nature walk through the jungle to get from the lobby to the pool and beachfront. Great beach with lots of lounge chairs to choose from. Easy to get into and out of the ocean. Delicious breakfast and lunch in the beach front grill. Good drinks at the various bars. Speciality restaurants all located near the lobby area. Five speciality restaurants to choose from with good food. Early evening musical entertainment in the lobby area was exceptional. Room was spacious with lots of marble.

Unfortunately, the food was not up to the Riu standard at all. I have visited many Riu resorts, and this was noticeably below what I have come to expect from the Riu brand. The rooms are clean, and the gardens are exceptionally well maintained. The workers are working very hard and deserve recognition for their efforts. However, the entertainment was a major disappointment. Other than some games in the evening, there was very little entertainment or activities. This is the first time I have experienced this at a Riu resort in Mexico, and I was genuinely surprised and disappointed. The evenings felt very quiet, with not much to do after dinner. Another area that could be improved is communication. Only a few of the bar staff speak English, while most of the staff speak only Spanish, which can make ordering and communicating difficult at times. Overall, while the property itself is very clean and the staff work extremely hard, the food, lack of evening entertainment, and language communication issues made this experience disappointing compared with the many other Riu resorts I have visited. I expected a much higher level based on my previous Riu experiences.

Excellent resort Excellent staff Only issue would be nice to have shuttle (golf cart) from hotel to main road