Catalonia Royal Tulum Beach And Spa

First, we were excited to be arriving at the Tulum airport for our first time. We have travelled Mexico quite a few times in the past few years. What we had not really verified was the distance. It still took over 1 hour to get to the resort. This said, the resort was definitely not attractive upon arrival and very close to the Main Street which left us uneasy upon arrival however, once you enter the facilities, you do have the resort feel. The most attractive part of this resort is the walkway to everything. They really made this unique and beautiful. The resort is easy access to all amenities and restaurants which is quite pleasurable. While most restaurants have air conditioning, the buffet and poolside restaurants were wonderful. Just very hot in August making it a little challenging. We took the Honeymoon Section as we were celebrating our 6th wedding anniversary. They did put a lovely banner on our door however, it said newlyweds which only made us laugh. We also hd a bottle of bubbly that was waiting for us in the room on the night of our anniversary. Nice touch! The restaurants were all amazing and delicious with the exception of the grill which was our only disappointment... service included but we did not let that influence the overall experience. The staff is very peasant and service was excellent. Though I got some type of bite and I think it was throughout the night while sleeping, I did have to go outside the resort to get checked as there are no Dr. or assistance on the resort. They could have called a Dr. to come and see me but that would have been $200 USD so we chose to take a taxi and eventually rented a car as I needed to go to hospital to get treated for cellulitis. I did ask the hotel to check our room and bed and they did so that same day and sprayed our room. We were also given a romantic dinner as per what they called it on the beach nd we were looking forward to this dinner after having spent a day running clinics and hospitals only to be treated to a table on some sand but by the pool where people were still drinking and swimming with the music going so we chose to not accept this setting as there was another table on the beach all ready which we thought it was for us but it was for "Exclusive Members" only. I guess if felt a little insulting...and we had not asked for this dinner. They said it was part of pur package. This should be handled differently and seriously, not called a romantic dinner on the beach. All in all, it was a great trip. Great staff. Nice resort and
THE BEACH WAS ABSOLUTELY CLEAN AND BEAUTIFUL ******* however, we were missing shade and had to move chairs constantly to be under a palm tree to get shade.
I did also have a facial at the spa which was also really nice. [Details]

Loved the interactions with staff, very welcoming, smiling and wanting to make sure that everything is going well. You could feel their intention is that our well being is their primary concern. I am intolerant to gluten and dairy and they did their best to respond. Food was adapted for me at some places. It would be nice to have some more vegetarian(legumes etc) and places that Cather to gluten free-dairy. Or have a paper menu.For example in the Italian place, it does not cost a lot to have a box of gluten-free pasta. I was served very well but the menu left me with not a lot of choices when you are vegetarian , gluten dairy free. I had to eat fish in order to have my protein and it was very good. Beloved had some options for vegetarian that I appreciated but we had to leave a restaurant because of not being able to eat, the Italian so it left me with a sense of, where can I really eat. And after so many days of eating the same thing over again, I wanted to go home in order to eat what I needed. When I went for the first time in 2017, it was more quiet at the pool. We heard the party at night. I wish there would be a zen and calm place in Mexico to stay. [Details]

Everything was great [Details]

This resort set a new standard of travelling that I will find hard to beat I'm sure. The food was delicious, the staff was very friendly and the animal presence was a neat experience. [Details]

As expected the resort was 5 Star. Check in was seamless and fast. Our room was perfect and the bed was great. This stretch of beach was awesome. Breckfast and Lunch buffet were always good. All the Ala cartes were perfect. Our Favourite was Toscana. Entertainment was fun and we really enjoyed the glow party themed night in the pool. For people looking for a relaxing vacation at a smaller resort we highly recommend [Details]

Over all, a good experience. If your looking for a party atmosphere, this is not your resort. Good food, lovely grounds, great staff. [Details]

This hotel is beautiful, but our room was not up to par when we arrived. Our bed had sand in it and a vanity box in the bathroom had one dirty Q-tip in it. Our room was not often cleaned during the day. Food was good most of the time. I loved the choice of restaurants. [Details]

The hotel is exceptional, with the room an excellent size and well-maintained. The resort grounds are stunning, the pool is a great size with lots of lounge chairs, and the beach is idyllic. There are plenty of food options and bars, and the staff were all top-notch. Plenty of in-resort activities every night and free dive lessons, kayaks, and paddle boards. [Details]

My niece and I enjoyed a very relaxing week away. Just what we needed. The staff and hotel were great, the beach is amazing!!! Food at the buffet was very good while the themed restaurants could use a little tweaking. [Details]

The layout of the hotel is gorgeous! The moment we got off of our bus we were treated like royalty. The staff goes above and beyond to make your comfortable, have everything you need, and happy. Honestly my boyfriend and I have nothing bad to say about this place because it is exactly what it was advertised. If you're looking for a nice relaxing week, this is the place to go!! [Details]

From the moment you set foot on the property the staff make you feel welcome and at home. Everyone their makes sure to greet you and ask if there is anything you need. The property itself is situated on beautifully kept lands and with no resorts around it, makes for a nice and peaceful time. The buildings are all well kept and cleaned. The food was good for an all-inclusive resort, new options offered daily at the breakfast/lunch buffet. As for dinner there are 5 options available by reservation and one offered to Exclusive members only. So you have plenty of option when it comes to meals. Overall I recommend Catalonia Royal Tulum to anyone wanting a great time in the Riviera Maya away from the huge tourist area of Cancun. [Details]

We just returned from a great relaxing visit with 4 other couples. This resort is charming and intimate. I loved the grounds, with its jungle path, nature, animals, the beautiful beach and pool. We booked here because it was adults only and small. We travel a lot during March break and don't want to deal with the spring breakers barfing in potted plants. You won't see that here at the Catalonia Royal Tulum. There is still lots of fun to be had but you won't likely get woken up In the middle of the night as the party animals run through the halls whooping and being obnoxious. There is a more mature crowd here (age wise) but still a few younger adult travelers were there as well.

We stayed in the first building in a superior Junior suite and our room was nice. We didn't upgrade into one of the renovated rooms but our room was well appointed. The shower was great and the bed and pillows very comfortable. The coffee in the rooms sucks.

The food was good. We didn't have any complaints. Just some odd or annoying things like no ketchup at breakfast for your eggs, or no butter for your buns at the grill restaurant. The staff in the restaurants are terrific. The included wine is not great. The drinks are inconsistent in how they are made, depending on the bartender. The lobby bar (Margarita's Bar) is the best, and the second best is the Tequila Bar. There is great service staff at the beach and pool. The Sorento was my favourite for lunch. The buffet was ok and coffee is not good and there is no cream to be had, but the cappuccino at the bars is good. Service overall at this resort is very good. The wifi is dependable.

The Rauxa show was amazing! The entertainment team was terrific. We participated in the Olympics, aqua fit, Bocce ball, bingo, and corn hole. This resort could step it up in terms of having more entertainment in the lobby area at night. I really enjoyed the Latin music and dancing the one night. The Mexican night was ok but the Mexican food in the buffet that night wasn't great but the Mexican food in the Adelilita is great.

The beach is beautiful but we had to deal with seaweed most of the week. The resort cleans it up to a degree but depending on the waves it comes back in. We just had to walk past it on the beach and once in the water it was good. We had yellow flags most of the week and a red flag on the last day. The pool was lovely. Both the pool and ocean were warm and I loved them both. The hot tub is actually hot.

We didn't do any excursions or try the spa. Overall this is just what I needed, good times with friends, while soaking up some rays, and relaxing. I would come back anytime. [Details]

What an amazing hotel! Beautiful landscape and even better service. Nelsy at the front desk was so pleasant and helpful. The entertainment team was top notch. Diego made our trip better than it already was. Shout-out to Georgina, Charli, Johnny and the rest of the entertainment team. Highly recommend and would definitely return. [Details]

Nice small resort. Very friendly hotel stuff.. They r renovating parts of it. We stayed on the main level though I would prefer on the top with more open balcony.
Good breakfast and lunch buffet. For dinner we had to make reservation at one of the 4 restaurants. They all were very good.
The pool and the beach were beautiful. There was lots of entertaining during the da also lots of palm trees for shade. [Details]

Un resort qui sort de l'ordinaire avec une plage superbe à ce temps aucunes sargasses juste une journée avec quelques-unes qui flottaient et ramasser le lendemain matin on a pas eu le temps de les voir au sable!!!
Nous n'étions pas privilèges donc n'avions pas droit au restaurant le Blove et au Spa gratuitement mais nous n'en avons pas souffert.
On se sent dans un zoo on voit des animaux à tout les jours. Les restaurants à la carte sont tous excellents!!! Le RAUXA est spécial on assiste à un souper spectacle!!! Et vraiment délicieux.
Le buffet est excellent aussi et très varié.
Les chambres sont granges très propres et de style chic avec boiseries. Les lits hyper confortables…
La piscine près de la plage est très grande et très bien entretenue. Il y a un bar dans la piscine. Les employés sont sympathiques nous avons eu un coup de coeur pour Carlos et Raphaela au casse-croûte de la plage et Marcela à la plage qui nous donnait un très bon service.
Le wifi est vraiment partout jusqu'à la plage et gratuit!!!
Donc dans l'ensemble on était super bien. [Details]

Perfect hotel for a romantic getaway
Quiet adults only resort
With a beautiful beach
Thanks to Amaury the resident Manager
Paul and Georgina in entertainment
For making my vacations memorable [Details]

The Catalonia Royal Tulum is smaller than many resorts in Mexico & the Caribbean. That's one of it's strong points. The resort is easy walkable and it has a user-friendly layout. Since this is an adults-only resort, you could expect a party crowd, but NO - all guests were there to relax and are not into the party scene. Those who wanted to party could go to Coco Bongo off-site. Although an older resort, it is well maintained, clean, staff is friendly, food was good and we had a lovely time. Thanks to EVERYONE at Catalonia Royal Tulum for a great getaway! [Details]

Very good experience during my stay at this hotel. The staff is super friendly and the service is wonderful. A smaller resort than what I've previously experienced but that had its advantages by not being crowded everywhere you go. The walk from the room to the beach is the best ever, built in the jungle. Make sure you see it when it's dark outside as it's beautifully lit. Food is very good, whether you eat at the buffet by the beach or in any of the A la Carte restaurants. Rooms are older décor but clean and spacious. [Details]

This place was perfect. Very friendly staff all the time. The place was very clean and room service was early or on time when we ordered it. [Details]

We loved every moment of our trip. As a non-party couple in our late 20s, CRT lived up to our expectations for our first all-inclusive vacation. Between the quality of service, food, drinks, entertainment, and weather, we were satisfied with the value. [Details]

I have been to many countries and many hotels in my life, and Catalonia Royal Tulum has been the best exérience by far.

Arturo at the front desk was extremely kind and helpful, he also speaks fluent French which was great for my wife.

Every corner of every place was so clean it was unreal, we also appreciated how careful they were with the COVID measures, all the employees wearing masks and cleaning all the time.

The entertainment team was really funny and vivid, Ana, Rosa, and Lily thank you for your energy and kindness.

You have to try the steak restaurant, go there and try their Arrachera steak, it's delicious.

Also the buffet La Palapa is great and full of tasteful choices, I hope you will be served by Quetzabel because she makes you feel special, like Rosario, Carlos, and Osiel, the servers.

They also keep the beach clean of sargasso and the beach is beautiful.

If you go to the Spa, ask for Nubia, the best massagist ever based on my wife (whose mother is a massotherapist).

Honestly, we are already looking forward to go back, they make you feel at home.

Thank you to all the team who makes Catalonia Royal Tulum works so well.

Carlos Catari.
From QC, Canada. [Details]

I travel south each year and usually go to Mexico. I love the people and the culture.
This year I picked this spot and was pleasantly surprised.
The beach is pristine. Great swimming conditions. No rip tides!
Life guard always on duty.
This is an 18 plus hotel, no children.
Due to covid the hotel was running at about 25% capacity.
The staff always made us feel like family.
They remembered our names. Always watched out for us ( we are seniors) and made us feel safe.
The food was fantastic! We tried all the restaurants but couldn't choose a favourite because they were all excellent.
We used the spa, this was my only one disappointment is that the spa is connected to the gym so people are very loud and walking by sweaty going in and out of the washroom.
Gyms should be closed off from spas.
Our hostess in the spa was Perla and she was great.
The restaurant for breakfast hostess, her name was Quet... can't remember spelling was so happy and sweet.
Roberto in the Tao Cat and his associates were amazing.
Hector, Lilybeth, Roselina? Were amazing and so fun to be around.
Room service and front desk as well, excellent and professional. Sports area for paddleboards staff were super. [Details]

My experience at this resort could not be matched by any other resort!

Everything from the customer service, the food, the beach, and the accommodations was phenomenal. All of the staff really thought of everything and took care of everything. Super friendly and accommodating, no request was too much of a hassle for them to complete. Everyone from the waiters to the concierge was a courteous, happy, and informative. Isabel helped us check in - and wow she was so amazing! She was incredibly sweet but also really thorough and concise. She gave us the best tips about where to get food once we arrived as she must have known that we were hungry before we even mentioned it. We love her! Arturo at the front desk was always helping us break our large bills to smaller denominations. He is great at conversation! He is super humble and friendly!!

The food at our resort was amazing!!! At first, I was skeptical tor try an asian cuisine restaurant in a Mexican resort. I had extremely under estimated Tao Cat! The food there is incredibly delicious and the their desserts are even better. Even the buffet food is good, I had to convince myself to not overfill my stomach. The authentic restaurant Adelita has huaraches, fajitas, and tacos like you wouldn't believe. It really opens your eyes to what little we know about authentic Mexican cuisine due to Tex Mex food. The pizza and snack bar (Sorrento) has the best ceviche I have ever tried. Super fresh and soft, the fish literally melted in my mouth. I had ordered that almost every day around lunch time and had no regrets. The best part? No need to make reservations..... for any of the restaurants on the resort! How amazing is that!!! We will truly miss Quetzabel and how sweet and wonderful her demeanor was! We would always look forward to seeing her around breakfast time!!! Her sweet and uplifting character made Catalonia rise above other resorts.

The people who run the daily games and activities are also super fun! Always energetic, uplifting, and happy! Shout out to Jose (Chema) and Nicolas!!!

Food and water is also really clean. I chose not to take a Dukoral before I left and had no problems. I saw ice being brought out in bags so you know they buy their ice instead of using the tap water. Water, cutlery, tables, and chairs are always cleaned. I had no problems at all. After cleaning service, the room was always clean, no specks of sand on the ground or anything. There was a safe in our room as well for added security, I didn't feel worried about my personal belongings at all. The shower was wide and spacious! Internet access can be reached throughout the entire resort as well! NO delays! And there was also a mini-fridge that was stacked with snacks and water everyday!! Yum!

The beach was super close to the room and super clean! It was like something out of a travel commercial : clean, seaweed-less soft white sand, and crystal clear blue waters. It is truly paradise! If the waters are calm, you can also rent a kayak and go on your own adventure for an hour as part of the resort. And you are also free to walk up and down the beach for your own adventure as well.

Last but not least, we have to give an amazing shout-out to EDDY! His job is to make sure all guests enjoy their time at the resort and he did not disappoint. He first greeted us with his super friendly demeanor and from his manner of conversation ,we knew he wasn't talking to us just to sell us something. Eddy gave us invaluable tips and recommendations on how to fully enjoy our vacation. His suggestions on tourist excursions and traveler's safety was incredibly useful!! He helped us achieve the best day trips which got us to the destinations and landmarks we really wanted to see without having to settle for destinations we weren't all that crazy for. Sergio also helped and we couldn't be more grateful. They both helped us book a day excursion to Playa del Carmen for shopping with Best Day Experience. My friends and I were able to get many souvenirs to bring home. THANK YOU SO MUCH EDDY FOR EVERYTHING!!!

All in all, I do not have any outstanding negative remarks to say about this resort. You honestly get what you pay for. The quality, customer service, and accommodation is all absolutely wonderful. Thank you Catalonia for all your hospitality! [Details]

My wife, daughter and I spent 1 week at the Catalonia Royal Tulum and we all had a great experience. Beautiful, recently renovated room, the beach is fantastic (all white sand, no rocks or other things to look out for in the water) and the staff were very friendly. We did not chose the privilege package as we didn't think there was enough value in the extra $$. 1 a la carte restaurant closed each day, but we didn't find this inconvenient and never had trouble getting in to which ever one we wanted. Would definitely go back again a we love the Catalonia resort chain. [Details]

We had an excellent vacation at the Catalonia Royal Tulum,
Very clean, most of the staff very friendly and professional,the beach is amazing. Needs improvement at the buffet cooking stations, same food every day and the cooks not efficient at all. Over all I recommend, it's worth the long drive from the airport . The host Quetzabel is the nicest person there. [Details]

My experience was great [Details]

We purchased the premium romance package.........If you call a few hearts on the wall that look like baboon butts then this package is for you. This was one of the worst resorts we have stayed at. Right away you could tell of the older ambiance, the decor and staff outfits were really out dated.
the first morning after our late night arrival we received a phone call at 8am reminding us of an appt at 10.....not impressed.
It was stated we would receive a new renovated room, that was not true.
Our room was supposed to be stocked with liquor....apparently that means 2 beers.
The bed was old and squeaky. Even slightly rolling over in an alcohol induced sleep would wake you. The faucet in the bathroom sink sprayed in all directions at almost the pressure of Niagara falls. The toilet seat was loose and shifted in all directions...gents...be ware.
We were only given 1 hotel key as they didn't have enough until a couple days later.
We had gone out for dinner and upon our return I went to put our belongings back in the safe. It wouldn't let me in, stated there was an error. The safe had definitely been tampered with while our room was being "turned down".
It seems that they over sold the "premium" packages and were just putting those guests in any room.
The room service was par at best. Made my wife sick, and we are talking about a burger and salad, nothing exotic.
Besides the room being completely disappointing, the staff was nice and friendly. The people at "beloved bar" were amazing, the daytime entertainment staff kept the good vibes going. [Details]

My girlfriend and I arrived at the Catalonia Royal Tulum to an amazing open lobby with a very quick and friendly check-in and welcome drink. We were made to feel at home by everyone we were greeted by and our room was perfectly set. Every detail was perfect!
The layout of the resort was very simple and made it easy to get from one place to another. It is not a huge resort, but has everything you could want.
The beach was the nicest I have ever been on. White sands, VERY clean, plenty of loungers, and not one spot was rocky or with seaweed in the water.
The pool area was perfect place to cool off after a day on the beach. Plenty of chairs, volleyball, ping-pong, fountain, and of course the swim-up bar was very good.
Great restaurants right off the pool area for lunch, or just a snack. The BLoved lounge was nice to sit at to have a drink while watching the ocean waves roll in. Oh, and the Tequila bar by the pool was the best.
The main buffet restaurant was out of this world. Always clean, great food - anything you can imagine or want - with incredibly friendly and quick seating and service from each member of the Catalonia staff. The a la carte restaurants were a nice option (no need to make reservations which was very nice), we tried each of the Mexican, Italian, and Asian - enjoyed them all.
After supper, we would grab a drink at the Margarita bar and listen to a live lounge singer or band in the lobby area. Then it was off to watch a great show by the pool in the evening.
The grounds were impeccable. The path from the lobby to the ocean went right through the jungle, with coati, a heron, turtle, fish, and yes even a friendly kitty (which my gf named Luna) to greet us at various times.
We did not get to the Rauxa show, or the disco bar, (or the gym, lol), but am sure all of those would have been great as well.
This was my 4th sunny vacation, and I had always thought I'd want to try different resorts each time. I may have to make an exception for Catalonia! [Details]

Me and my grandson arrived to Catalonia Royale Tulum, we were greeted kindly. The entire resort was spotless, along with our room. The animation team was awesome. Victoria, Jessica, Andrea, Roni, Luca and Pietro were full of energy, and represented the hotel well. Vicente, Gabriella, Ernesto, Celine and majority of the bar staff were excellent. Every staff member we met, did their job efficiently, and kindly. They represented the Catalonia branch well. We would definitely come back again. [Details]

very nice hotel and excellent service. This is the 4th time in Riviera Maya and the first time we promissed to go back.
We had a good time in this nice resort. We benefited also from the nice weather. The sea water was calm and we could watch the fish even without snorkel equipment.
Good food and good service in the restaurants (no reservation needed). The wifi worked everywhere (some blind spots).
2 Km beach of white sand to take long walks.
Only kayaks and pading boards for the water sports. Probably a small catamaran would be good.
Nice shows, especially for the new year's eve.
Very nice personel everywhere. Special mention for the reception personel, Gabriel which we met in two of the a la carte restaurants and Rosa for the beach service. Very good room service, don't know the names. [Details]