Riviera Maya

We had not been in 2.5 years and we're delighted with the upgrades to the breakfast buffet and beach restaurant. Our agent had requested 3rd floor room which we did not get. We settled for 2nd floor which was fine. Everything was fabulous as usual except my same complaint every visit - No Pinot Grigio! Why! It is very popular and I know it is available in Mexico, several brands are available at Costco in Cancun. I met a no. of guests that had the same complaint. You offer top shelf liquor etc.but not pinot grigio wine.

Horrible experience. I have cancelled all future trips. I was about to take a shower and the sewer backed up in my room. When I reported it and it took nearly three hours for maintenance show up. After they snaked the toilet, they left. I spent the next hour wondering when I was going to be moved. Even the house keeping staff did not come to clean up. I called several times and the reply was I will pass it on. I had to go to the front desk and force the issue. I was very polite, patient and respectful. Then that is when everything started falling a part. The agent put my physical and mental health in harm's way. I have several disabilities. The agent knew I had a 3 braces and walked with a cane. He told me if I wanted a bottom floor room, I to sign away my rights of compensation because the room was a step down from what I booked. If I refused, I would be moved to the second floor of the complex. There are no stair rails and they are open to the elements. Rain and derbies get blown in and makes the stairs treacherous. I now because when I took my first trip I unknowingly had a room on the second floor. That is why the next vacation, this one and the next three that are paid for are all ground floors. Bahia Principe has total agency over their guests and they have a duty to put their guests health and safety first. I am fearful of showering or use the toilet in my room for fear that the sewer will back up and I will be forced again a another situation where my safety and security is put at risk. I am supposed to be on vacation, not be abused, mistreated. I cannot express how I feel. I no longer feel safe. Again, if anything were to go wrong or need medical assistance, I do not feel the Concierge is capable of making the right decisions. We are becoming the fuel that feeds the machine. There are safer and more repectful resorts out there

Barcelo is the best! Friendly, clean, beautiful grounds.

Not typically an all inclusive person, but really enjoyed our stay at Barcelo Maya Riviera. Much less busy than the rest of the adjoining resorts, so good if you want access to beach chairs and some peace and quiet. Sargassum was a bit of an issue, but the resort had a dedicated tractor to remove it from the beach as it came in. Beach is a bit rocky getting in, but you can always go to one of the ones nearby if you want to swim in the ocean. Our room had a bit of a dank smell when we got there, but it cleared up. Notified front desk and they were ready to prep another room for us but we decided it was much better after a day.

Staffs are great, rooms are clean . Decententertainment

Started off not good but after contacting my travel agent Jessica who contacted sunning representative who informed the reception from there everyone did everything to make my vacation a success i would consider going back to that resort

Our week long vacation at the Grand Sunset Princess resort was amazing. We stayed in the Platinum plunge pool suite and it was worth every dollar we spent for the platinum experience. The staff were incredible. The treatment was better than expected. Food was great, drinks were great, pools were beautiful and the overall design of be resort was stunning. Wonderful, relaxing vacation.

There was a lot of false advertising regarding this location. First it is located right beside a sewage treatment facility which causes extreme amounts of mosquitoes and a terrible smell on your way down to the beach. The rooms show these beautiful bathtubs with jets and yet it takes about 30 to 40 minutes just to fill it maybe 2 in so by the time you get the water high enough to get to the Jets you have cold water. Now let's discuss the food. The resort claimed to have 24-hour snack bar yet every time we went to the snack bar it had very minimal options only carbs. Pizza Pasta french fries rice and some proteins that were all usually in a very oily sauce. Half of the buffet was closed at all times and options were Slim. Also vegetarians please be very careful about what you eat because many of the items were listed as vegetarian but contained pork. The location is way too far away from everything so they overcharge you for absolutely everything including money exchange. For $150 Canadian you get $100 worth of Canadian money in pesos. The bank machine charges over $50 American for each transaction so be aware as it doesn't tell you this until after your transaction is made.

Very clean with lots of friendly staff to attend to any of your needs. Fun daily activities for both adults and children that don't interfere with each others areas of the resort. Shuttle service between areas was readily available and frequent. Any special requests were quickly responded to. Lots of choices on the buffet and of course the drinks were easy to access with self serve beer taps and many open bars. Nightly entertainment available also. Great Stay!

Good service. Rooms should be renovated. Smells humidity. Blu blankets should be washed more often