Platinum Yucatan Princess

The total experience was great!

The only complaint have had to do with BD Experience, we booked a trip that was cancelled and they said we would get a refund on our $373.00 and it still has not happened. ( trip was cancelled due to wind problems on the water) [Details]

Excellent food, drinks, and service. Room was very nice, we had a swim out. The beach is terrible. Rocky and dirty. If you are choosing a place for a beach wedding, I'd recommend finding another. [Details]

This resort was top notch!!! The staff, the amazing room, the fabulous food, cleanliness, room service! Every single thing was 10 star! I had read previous reviews and was skeptical but I always try to wait and form my own opinion as clearly some people are impossible to please. Not a single bad thing to say! I would visit this resort 100 times over and after travelling for 27 years I've never revisited the same resort twice! Highly recommend! It's very classy as well [Details]

Very well kept grounds and pools . Room was neat and clean . Preferred the pools at the sister resorts as they were bigger and more chairs available [Details]

The resort was fantastic and everything we had hoped in a getaway. We spent most of our time at the beach enjoying the sun and waves, but all the amenities were great. Polite staff members, clean grounds and wonderful ocean front. [Details]

The staff are amazing - helpful and friendly.
The food is excellent - a massive variety and the a la carte restaurants require no reservations with the exception of the Teppanyaki.
The rooms are large and bright and comfortable.
The grounds are well maintained, pools are very clean. [Details]

The hotel was beautiful. All staff, including cleaning staff, event staff, bar staff, restaurant staff, everyone, was very friendly and welcoming. The food was very good. The entertainment was wonderful. The swim up bar (there was two but we only ever used one), was great! Lots of activities to participate in. [Details]

Some of the staff were really friendly but most of the time it seemed like they were maybe overworked and underpaid and didn't have the energy to smile or provide outstanding service. The hotel is getting old and must be a lot of work to keep looking nice. The gym equipment is basic but not good quality. The beach is rough, the best thing to do is to walk down the beach to a different resort. The food was fine but not excellent. The entertainment staff are awesome. Nice hotel, close to Playa del Carmen but I would never stay there again. [Details]

This resort is in need of an update. It's maybe a solid 3*** but not above that. Our swim-out had shade all day so we ended up spending most time at the pool. Our swim-out was also close to the "party pool" where music was blasting and all activities going on all day, till 7-7:30pm.
You have ONE option to eat, during the day and that is at the buffet. The restaurants that are opened for dinner open at 6:00.
The food at the buffet was good, lots of fresh fruit and taco station, as well as lots of other hot dishes, switched up daily.
Room service was odd. They give you a tiny bottle of shampoo and conditioner, a small round soap. They took the soap on the 2nd day and it took us 3 days to get that, and a facecloth because they'd take them but not replace them, we had to call the front desk countless times for towels, Kleenex, soap, it was a bit much.
The beach towels are left for you in your room. There is no where to exchange them unless you leave your wet towel in the tub and housekeeping will bring you 2 new ones and gather the old ones. The problem again, is they wouldn't be replaced and almost every day we'd have to ask for beach towels. This became very annoying after 4-5 days. This could be in the morning, before you are heading out to the pool so you had no idea when you'd get your dry towel. Inconvenience. Remember, you paid for this holiday and you can't even get a towel easily.
We took the shuttle into Playa del Carmen $4 USD each, it was worth it as we ate out when we went twice. Shuttles were on time and accommodating.
This resort, IMO is geared to younger people, say 25-40 average. There were ppl our age and older, but not as many as young people. Hence the "party pool".
As far as the "Platinum" title goes, we didn't realize we weren't Platinum, but Deluxe. The difference is very little, if any, maybe the handles in the room weren't falling off the wall like they were in our Deluxe room. And maybe it didn't take every bit of muscle to open the broken sliding door and the ripped curtains.
Extremely slippery tile floors, you had to be very careful in the shower and getting out of the shower, IMO it was dangerous. [Details]

Great complex with superb entertainment, friendly, happy staff, and security work hard to help anyone to their room overcome by afternoon heat and one extra tequila shot. The food is top notch, cleaning staff keep the resort immaculate. The numerous pools offer different options. [Details]

The resort is an exceptional destination.

The pools and shoreline are fantastic and kept in excellent condition.

The security is top notch and friendly, as are the entire staff of chefs, waiters, waitresses, anyone in a resort uniform, including the cleaning staff who do an amazing job and in some cases as witnesses act as mom folding clothes shoddily thrown about.

The entertainment staff and dj's are the best I have seen at the many resorts visited.

I shouldn't write this as in the future I maybe priced out of travelling here, but if You planning the Cancun area or Playa Del Carmen, this should be on the top of your list. [Details]

We came back again as it has been always good [Details]

It was just great again as I came back in 3 months! [Details]

This was my 3rd stay here and that was before covid and I enjoyed every moment of it this time, thank you [Details]

This was my 3rd trip to this resort and it has been great as last time. Can't wait to go back soon thanks [Details]

Returning guest. Excellent holiday overall with a few small concerns. Lovely staff: Catalina, Herbierto at the pool bar & Miguel (buffet & a la carte server) constantly go above and beyond to ensure great service. Good variety at the buffet BUT temperature of foods was an issue. Often hot items were tepid & cold items were room temperature. A la carte restos consistently great!!! Recommend the Italian, teppanyaki & Rodeo. Beach unfortunately has a lot of sargasso, only a small section of beach is cleared daily (in front of the Riviera section) so it's quite busy. Ocean is amazingly warm! Pools warm too, very clean & no issues finding a lounger or Bali bed pretty much any time of day. Spa is standard, water circuit small but relaxing, massage was good but not outstanding. Spa has long hours to accommodate your vacation schedule! Room service prompt & very good food quality, menu not extensive but more than adequate plus if you request something not on the menu the response is “all things are possible!”
:-)
Some minor inconsistencies with housekeeping, a couple days we had to request face cloths and/or hand towels but all inquiries were addressed promptly and with smiles. Our balcony door was left ajar one day after housekeeping & left unlocked twice as well…this was probably the most concerning element of our week.
Overall our holiday was very relaxing and we would definitely like to return for a 3rd stay in the future. [Details]

Went for our delayed honeymoon.

Check in was very easy, we booked our own transfer from the airport so we arrived before the check in rush.

Was a little disappointed that we weren't offered any deals for upgrades. The front desk manager was pretty firm on the outrageous prices to upgrade and looked us up and down when we asked about the price to upgrade to the honeymoon suite. It seems wasteful to have a ton of rooms available for upgrading and no room to negotiate. The front desk team did sort out a booking mistake quickly and gave us a quieter room.

We were in a junior deluxe room by the main pool. Room was very large, and nicely decorated.

We enjoyed the pools, food and entertainment.

All in all, a decent experience. [Details]

Overall experience had been satisfactory, but there is plenty of room to improve. There are multiple opportunities and potential to increase revenue, and improve gusts satisfaction. Staffs need more suffesticated training and improvement. [Details]

Had an amazing experience at this resort and found everything we were looking for and more. We were very impressed with our large spacious room with a double rainfall showerhead and soaker tub, the staff was amazing, we met numerous wonderful guess, The dining experience was the best I have ever had in the Caribbean and there Was very good entertainment in the evening. We will definitely be back! [Details]

If this will be your first Mexican vacation you will be spoiling yourself for your next experience, meaning, this is pretty "top notch". I was traveling solo this time so did not bother with any of the al la carte restaurants, but the buffet was AMAZING! I am pescatarian (no meat or chicken) and MAN was the seafood to DIE FOR! I'm still salivating!
The bed was too firm, for me. The sheets, in typical Mexican form, were rough (starchy maybe?).
There were a few pools to choose from, being that I was solo, I chose the quiet one. The beach was very full of sargassum (when I was there - it changes daily), so getting a pool lounger was something to do early (7 am).
I found about 3 total "single" travelers, all others were couples, either hetero or same sex.
The grounds are meticulously kept, there are almost zero bugs!
I don't drink alcohol and saw very little to no drunkenness. People were having a wonderful time, certainly, but no falling down puking.
This place is 100% on my "visit again" list and we plan on retiring to MX shortly. [Details]

It was just okay. Would not stay again and would not recommend to anyone [Details]

Had an amazing time at this resort! So many things to do! I spent 7 days and still didn't go all the activities tht were included. Beautiful property, great staff and tons of variety in terms of food, entertainment and activities. I would definitely go back:) [Details]

The Hotel delivered an amazing experience, 7 days went by so fast that the next time we go there we will be looking to book for 10 days. The staff impresses you daily by remembering your name along with everyone else they meet and attend to. The pool bar is nicknamed the danger bar lol, sitting there all day enjoying some tasty beverages with sun on your back can make it very dangerous, don't forget your sunscreen :) [Details]

I can't say anything bad about this resort. My spouse & I took my elderly parents to their first ever “sun destination” and they were a bit nervous, before we arrived. This resort did not let us down. We were all thoroughly thrilled with everything and my parents even wished they could stay longer. The staff are incredible and they all make you feel like valuable guests. We have previously stayed at their sister resort, Grand Sunset Princess, and were absolutely thrilled with that resort, but the “adults only” option was perfect for us. This year, the beach is littered daily with a seaweed, which was unfortunate; however, the resort has staffed a crew, who works all day removing all the seaweed as it washes ashore. Great food, clean rooms, beautiful pools, amazing staff! [Details]

The resort is beautiful, hassle free check in/out. Great rooms with loads of hot water. Beach towels in the room ready to use. Food is quite good and no reservations required for the Al La Cartes except one. Beer is served in large cans of Corona. Staff is fantastic and eager to assist. We felt very safe there, loads of Security and they're vigilant. Two issues: beach is nice but access to water hampered by rocks and seaweed, not their fault. Other issue is the pool. It's very nice but they need to control the chair situation. People place towels on chairs by 7 am. Absolutely impossible to get a chair at the pool and most of these people don't even show up at the pool until mid afternoon. They need to remove towels left on chairs not occupied for one hour. It's a bit of a show stopper and it's an easy fix. If the beach was good to swim at it would not be a big issue. Oh the little restaurant at the beach is amazing. We loved the spot, our favourite so far. [Details]

The resort was clean and quiet on our side. We were in building 5 closest to the beach and spa. We had a partial ocean view from the balcony. Staff were plentiful and very attentive. Everyone was very friendly. Meals were good with lots of choices. No reservations needed for the regular restaurants except the Hibachi restaurant which was easy to get into. Spa was clean and well run. Rooms were clean. We were pleasantly surprised with rose petals on the bed one night when we came back to the room. Entertainment was good - typical resort style shows. We took the Spanish lessons offered and learned a few words. Awesome instructor. Lots of activities every day including a market on Wednesday evening. We did go to the beach 3 different days and found the seaweed a bit smelly and swimming was not advised directly in front of our beach but was permitted a bit down in front the next resort. The beach is not unbearable as we did stay the whole afternoon all 3 days. The pools on the resort were great. We had a very relaxing, enjoyable vacation at the Platinum Yucatan Princess. [Details]

all of our travel went off with out a hitch, it was easy to get to , get checked in and figure out where things were located, the grounds were very well kept, the staff were super friendly and helpful.

there was some things we didn't like

the room service can take hours at night to get so don't expect it right away, after other people in our hallway were done eating, they put there trays outside there doors and the animals come right away and eat the leftovers and make all sorts of noise and it keeps you up, there needs to be a rule in place to leave the trays in room till the morning.

the rooms are showing there age and need some maintenance, the grout on the floor is very dirty, the curtains are stained, the mirrors are discoloring, the caulking on the tub is all falling off, stained and hanging. the night stands are literally rusting onto the floor and leaving stains on the tile.

the other thing to mention is the tile them selves on the patio and in the room, it is deadly slippery and its super easy to fall (which i did) after that happened we decided to wear our flip flops as soon as we get out of the pool so we don't fall.

the platinum name is a bit deceiving because its not all access and there is better platinum access on the beach next door, much nicer beach and padded chairs we weren't allowed to access.
the other platinum members at our resort were allowed to access the hot tubs as well which we couldn't at our resort

the pools are also fairly cold, it would be nice to have them warmed up a bit so they were a bit nicer when the temperature is only 25-26 degrees.

other wise the food was good, staff was nice , drinks were flowing and we had fun, but the rooms need to be maintained and cleaned up better. [Details]

Great place, great food, but housekeeping couldn't bring replacement items after taking. For example, robes, coffee, mugs, glasses, and beach towels. Getting new ones was a total nightmare. Lots of grumpy staff, with the exception of a few who were awesome. [Details]

Very positive I have no negative comments. [Details]

Nice hotel with good services and wonderful staff (Maritza from reception very helpful) [Details]