Playa Mujeres

Review Title: Excellent Family Resort with Minor Room Maintenance Issues The strong points: This resort is fantastic for families with children of varying ages. The waterpark and splash pad were huge hits with my 5 and 13-year-olds. The rooms are spacious, and the staff was quick to accommodate our request for an extra cot. Overall, the food options were very good. My kids loved the ice cream bar. The weak points: We experienced a major issue with the toilet flooding our room twice during our stay, which was quite distressing. Unfortunately, management did not apologize or offer any compensation for the trouble. Additionally, the lobby snack bar lacked variety, and the beach was often covered in sargassum. Note: at the bars, be sure to ask for premium liquor, as the house brands are of lower quality. Would I go back as an advisor probably not my first choice but we did enjoy ourselves.

Nice resort, in terms of appearance. Smaller and easy to get around, everything was in a close vicinity. Rooms were modern and spacious. Was hoping for a rainfall shower, that could be improved. Not very sound proof, you could hear everything in the hallway and people were extremely loud if you were trying to sleep in later. Front desk staff was nice and somewhat accommodating. We asked for a later checkout that 12pm because our flight was at 9pm but they were booked. Beach was big with lots of areas to sit, but usually a lot of people around, no wifi signal, and the resort handled the seaweed very well. This is a party resort, very loud and for a younger crowd. Was not as relaxing and fun as I hoped for. Not much entertainment other than the nightclub and the shows offered in the theatre often coincided with dinner hours at the restaurants (you either went to a show or had dinner lol). Food was the WORST part about this resort. Extremely disappointing, not tasty, not many chicken options (like 1 or 2 each meal). Food was not prepared well and just repetitive at the buffet. There are no reservations for the restaurants but there should have been because there was always a 30-40 mins wait (they give you a beeper). Sadly, no room service and even though the 24-hour sports bar had snacks and "food" 24/7, it was not very good (refrigerated hot dogs/burgers, bland sandwiches). There was nowhere else open after 10pm if you were hungry. I was aware from before that Riu resorts have a rep for being party resorts but wanted to give it a try since there were so many options and modern, but I will not return to any of these resorts nor recommend them unless you are looking for a party resort and don't care about food quality.

Beautiful hotel, amazing staff, very clean, lots of great food and drinks and service, we travelled with our family of 6, 3 adults 3 kids age 7-10. Rooms are very clean, but standard/nothing too special. The setup of the shower window in the bathroom was strange - if you need to turn on the light to the bathroom the whole hotel room sees that light, kind of annoying but not a deal breaker. Room fridge fully stocked, we asked for more cervezas - tip the room cleaning staff and you get whatever you want. Beds were comfy enough, nothing spectacular, couch pullout was springy as expected but didn't bother our 7yr old daughter, room always clean and staff made a cute towel statue for the kids upon arrival was a cute touch. Hotel grounds were kept immaculately clean and beautiful, you always noticed staff grabbing anything sitting around, garbage/plates/cups left on planters or tables etc were picked up before you noticed. Bathrooms all around the grounds were consistently being cleaned and restocked, the staff are working so hard it's obvious and greatly appreciated! Bartenders all amazing and accommodating to kids and adults alike. Hubby made friends with all the bartenders - tips go a long way and are obviously appreciated by staff. Food service was great everywhere, the buffet was repetitive as expected - which I appreciated because when the kids found something they loved they knew they could go back to buffet and get it at anytime. Fine dining restaurants were great, a little too high end for the kids at times - which was fine we took them to the buffet after for their favs…win win for everyone. Pools all great and clean(ish - you know that many people not getting out of the pool all day they're peeing in there so…eww, but nothing anyone can do about that). You do gotta get your towel on your chair(s) before 9am or you won't get one. Beach was beautiful, lots of chairs, and service by the beach was impressive too. We took some family photos on the beach, while I do recommend - the photographers are great - the photos are expensive to buy, but worth it if you don't get your own. The waterpark is a fun place! The riuland kids club is certainly more for the younger munchkins, our 7-10yr old kids were bored with the activities so we didn't leave them there more than once (slime making was disappointing apparently lol) but that's not to say it's not a great program for other littler kids - the staff at Riuland were wonderful, kind, fun people! The entertainment staff was my favorite, the “classics” show was so great, corny…but so entertaining and the dancers are really versatile entertainers, all over the resort telling you what's coming next, pool activities, exercise classes, good fun. The location of Riu Dunamar is about 1.5hr shuttle from airport, far but nicely isolated. We enjoyed not being bothered by locals selling you items along the beach. Our luggage was damaged by the airport handlers (nothing to do with RIU) so we ended up purchasing a lot of clothing and things at the pier 27 store located in the hotel, it's wildly expensive and all in USD which isn't ideal for our CAD exchange, we brought mostly pesos and wish we would've just brought USD cuz it was preferred everywhere on resort. Also strange you got a discount for using credit instead of cash…that's not normal in Canada so I was surprised by that, and didn't really want to use credit. Overall I would definitely stay at a Riu again based on this experience. I can't say 5* because I think you can't really attain that level of experience with all the kids, but being our family vacation it was 5* for us and our wants/needs as a family.

Would not return. Poor quality all around. And we are a low maintenance family. From food, to cleanliness, to atmosphere. Just not for us.

This hotel and staff is outstanding. Spotless, beautiful and welcoming. We had booked preferred and appreciated the upgrade withe quiet preferred pool and extras. The beach is nice and the sargassum was well managed and limited. The restaurant selection is varied and the food was very good. The butlers and the servers are all very attentive and great on customer care. We loved our stay.

An excellent family stay.

The resort is amazing. Friendly staff, well kept and great layout with lots of trees, grounds and vegetation. Hotel was modern and fresh. Classy place and food from the restaurants was unreal. Pools were clean and well maintained. Great for families or just couple trying to get some r&r. Beautiful beach and well maintained. Recommend this place to anyone who a quieter place with class.

This resort is beautiful with a cool village area with lots of entertainment for everyone. The pools were very nice and we could always find a chair for our group. Unfortunately we were somewhat disappointed with the inconsistency of service from staff, and the quality of the food at the a la carte restaurants. The breakfast buffet had everything you wanted (Poseidon), however much of the food was cold on multiple occasions. The Indian restaurant was our favorite and the cafe was very unique. We experienced interruptions 2 of the nights - 1 false fire alarm at 2am and construction noise at 4am another day. We would not recommend upgrading to butler service as we are still unsure what value they offered. Cleanings were inconsistent so it was hard to plan when to be away from the room which lead to multiple days being missed. The water circuit at the Spa was very nice - would recommend this. Lastly, we would there was a lot of confusion around menus- labels in wrong spots at buffet and cafe, language barriers with a la carte waiters and menus not up to date on the app. This place could be a 10/10 if a few things were tweaked!

When we book the hotel we knew that it was a family hotel with an adult pool. But I find for the A La Carte Restaurant it should be for adult only. To noisy and not relaxing. I find the poor parents didn't relax much with their kids having meal that late. I'm sure the family would like a buffet that they could go with their kids earlier. And at the adult pool when they do their exercise they play a music for their exercise and leave the bar music playing at the same time. And both very loud. Ouf that's crazy Beside the exercise no other activity at that pool. Beside that everything at that hotel is perfect. High quality and service everywhere.

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive