Playa Mujeres

Review Title: Excellent Family Resort with Minor Room Maintenance Issues The strong points: This resort is fantastic for families with children of varying ages. The waterpark and splash pad were huge hits with my 5 and 13-year-olds. The rooms are spacious, and the staff was quick to accommodate our request for an extra cot. Overall, the food options were very good. My kids loved the ice cream bar. The weak points: We experienced a major issue with the toilet flooding our room twice during our stay, which was quite distressing. Unfortunately, management did not apologize or offer any compensation for the trouble. Additionally, the lobby snack bar lacked variety, and the beach was often covered in sargassum. Note: at the bars, be sure to ask for premium liquor, as the house brands are of lower quality. Would I go back as an advisor probably not my first choice but we did enjoy ourselves.

Nice resort, in terms of appearance. Smaller and easy to get around, everything was in a close vicinity. Rooms were modern and spacious. Was hoping for a rainfall shower, that could be improved. Not very sound proof, you could hear everything in the hallway and people were extremely loud if you were trying to sleep in later. Front desk staff was nice and somewhat accommodating. We asked for a later checkout that 12pm because our flight was at 9pm but they were booked. Beach was big with lots of areas to sit, but usually a lot of people around, no wifi signal, and the resort handled the seaweed very well. This is a party resort, very loud and for a younger crowd. Was not as relaxing and fun as I hoped for. Not much entertainment other than the nightclub and the shows offered in the theatre often coincided with dinner hours at the restaurants (you either went to a show or had dinner lol). Food was the WORST part about this resort. Extremely disappointing, not tasty, not many chicken options (like 1 or 2 each meal). Food was not prepared well and just repetitive at the buffet. There are no reservations for the restaurants but there should have been because there was always a 30-40 mins wait (they give you a beeper). Sadly, no room service and even though the 24-hour sports bar had snacks and "food" 24/7, it was not very good (refrigerated hot dogs/burgers, bland sandwiches). There was nowhere else open after 10pm if you were hungry. I was aware from before that Riu resorts have a rep for being party resorts but wanted to give it a try since there were so many options and modern, but I will not return to any of these resorts nor recommend them unless you are looking for a party resort and don't care about food quality.

My stay at Hotel Riu Dunamar overall excellent. The staff at the front desk was very welcoming and attentive, especially Alejandro. The staffs were friendly and love the small talks. Miguel and Anna at pool bar gave excellent service. The hotel grounds were very well kept.

**Ocean Allure Playa Mujeres – An Honest Review** We recently spent a week at Ocean Allure in the **Privilege Oceanfront** section and, overall, had a very enjoyable vacation. The resort was operating at what appeared to be roughly **35% occupancy** during our stay. While this did reduce the overall atmosphere and energy somewhat, there was one major advantage: **finding pool or beach chairs was never a problem.** No early morning towel game required! ### Arrival The only real disappointment came at check-in. Although we had reserved a **Privilege Oceanfront room**, our room was not available upon arrival, and we were accommodated in another room for the first night. While this was certainly an inconvenience, I have to give management credit for how they handled it. They compensated both of us with a **complimentary 50-minute massage**, which was a thoughtful gesture and helped turn a frustrating situation into a positive experience. ### Food The food was good overall, with enough variety to satisfy most guests. However, because of the lower occupancy, the **buffet was closed for dinner throughout our stay**. This meant dining exclusively at the à la carte restaurants each evening. While the restaurants were enjoyable, the menus were fairly limited, so after several nights they became somewhat repetitive. The restaurants also rotated their operating days, with some closed each day, so it's worth checking the schedule. ### Resort & Amenities The lobby is beautiful and serves as the social hub of the resort, with several bars creating a lively place to relax in the evenings. The entertainment was enjoyable but somewhat limited compared to larger resorts. On the other hand, the resort offers a **bowling alley and pool tables**, which provide a nice alternative when you're looking for something different to do. ### Beach The beach itself is beautiful and has tremendous potential. Unfortunately, during our visit there was a fair amount of **sargassum**. This is a regional issue affecting much of the Caribbean and is **certainly not the hotel's fault**. The staff worked hard to keep the beach as clean as possible. ### Service The highlight of our stay was undoubtedly the staff. Everyone we encountered was friendly, professional, and genuinely eager to help. One thing we noticed is that employees make an effort to introduce themselves by name, creating a much more personal experience. Their hard work and positive attitude truly enhance the vacation. ### Final Thoughts Despite a few shortcomings—primarily the room issue upon arrival, the limited dinner options due to the buffet closure, and lighter entertainment—we had a wonderful vacation. The beautiful property, excellent staff, relaxing atmosphere, and thoughtful service more than made up for the negatives. **Would we return?** **Yes, we very likely would.**

Would not return. Poor quality all around. And we are a low maintenance family. From food, to cleanliness, to atmosphere. Just not for us.

This hotel and staff is outstanding. Spotless, beautiful and welcoming. We had booked preferred and appreciated the upgrade withe quiet preferred pool and extras. The beach is nice and the sargassum was well managed and limited. The restaurant selection is varied and the food was very good. The butlers and the servers are all very attentive and great on customer care. We loved our stay.

Beautiful well manicured resort , great staff , great amenities and fantastic butler service

This resort is beautiful with a cool village area with lots of entertainment for everyone. The pools were very nice and we could always find a chair for our group. Unfortunately we were somewhat disappointed with the inconsistency of service from staff, and the quality of the food at the a la carte restaurants. The breakfast buffet had everything you wanted (Poseidon), however much of the food was cold on multiple occasions. The Indian restaurant was our favorite and the cafe was very unique. We experienced interruptions 2 of the nights - 1 false fire alarm at 2am and construction noise at 4am another day. We would not recommend upgrading to butler service as we are still unsure what value they offered. Cleanings were inconsistent so it was hard to plan when to be away from the room which lead to multiple days being missed. The water circuit at the Spa was very nice - would recommend this. Lastly, we would there was a lot of confusion around menus- labels in wrong spots at buffet and cafe, language barriers with a la carte waiters and menus not up to date on the app. This place could be a 10/10 if a few things were tweaked!

When we book the hotel we knew that it was a family hotel with an adult pool. But I find for the A La Carte Restaurant it should be for adult only. To noisy and not relaxing. I find the poor parents didn't relax much with their kids having meal that late. I'm sure the family would like a buffet that they could go with their kids earlier. And at the adult pool when they do their exercise they play a music for their exercise and leave the bar music playing at the same time. And both very loud. Ouf that's crazy Beside the exercise no other activity at that pool. Beside that everything at that hotel is perfect. High quality and service everywhere.

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive