Mexico

Very clean and well maintained property. The staff were all courteous and friendly. There was a good variety of activities led by Briian and the evening entertainers were very talented especially the band, Elite. Moises never disappointed with the bar service on the beach! The favoured restaurants were Chez Isabelle and Basmati [excellent!].

**Check-In Experience**: From the moment we arrived at the Riu Palace Costa Mujeres, the check-in process was impressively smooth and efficient. We were greeted warmly by the front desk staff, who made sure our check-in was both quick and hassle-free. Within minutes, we were handed our room keys and ready to start our vacation. **Staff and Service**: The staff at this resort are exceptionally friendly and welcoming. Every encounter, whether with the housekeeping team or the restaurant servers, was met with a smile and a genuine willingness to help. This level of service really enhanced our overall experience and made us feel well taken care of throughout our stay. **Accommodations**: Our room was a highlight of the trip. It was spacious, meticulously clean, and furnished with a comfortable bed that ensured restful nights. The modern shower was a refreshing touch after long days spent enjoying the resort's amenities. We appreciated the attention to detail in keeping the room immaculate and well-maintained. **Resort Cleanliness**: The entire resort maintained a high standard of cleanliness. Whether walking through the lush gardens or lounging by the pool, everything was spotless and well-kept. The common areas were consistently tidy, which added to the luxurious feel of the resort. **Dining Options**: Dining at the Riu Palace Costa Mujeres was a delightful experience. The buffet offered an extensive variety of dishes, catering to all tastes and preferences. We particularly enjoyed the a la carte restaurants, where each meal was a culinary treat. The quality and variety of food available were impressive, making every dining experience enjoyable. **Room for Improvement**: While our stay was overwhelmingly positive, one area that could use some enhancement is the use of English for the resort's entertainment and staff communication. We noticed that some activities and interactions would have been more accessible with better English proficiency among the staff. Improving this aspect could significantly enhance the experience for English-speaking guests. --- **Overall**: The Riu Palace Costa Mujeres offers a fantastic blend of comfort, excellent service, and top-notch amenities. With just a minor improvement in the language skills of the staff and entertainment team, it could easily become a perfect destination for an international audience. We had a memorable stay and would highly recommend this resort to anyone looking for a relaxing and luxurious getaway in Costa Mujeres. Important to note: TIPPING ensures even higher level of service - bring lots of $ 1 USD for tipping -

Our stay here was excellent. The staff at the Valentin go above and beyond for you. The food was delicious went to all the restaurants the French was our favorite. Definitely will go back. We were a group of 10 we arrived late. The staff at the beach restaurant treated us like royalty we arrived 10 mins to closing. No issue within 15 mins we all had steak dinners thank you for that.

We have vacationed at the Excellence Riviera Cancun more than 15 times over the years. Some might suggest that we branch out but the amenities, location and especially the outstanding staff keep us coming back. While we're sure that most staff deserve excellent reviews; these are the women and men with whom we engaged on our recent trip and with whom we have the utmost gratitude, affection, and respect. The following staff members are listed in no particular order, but it should be noted that these superb folks keep us coming back. Laylan: Manager for the Excellence Riviera Cancun. There were 6 people in our group. After multiple travel delays and challenging incidents, we arrived at the resort tired, hangry, and irritable. We encountered further frustrations when we learned that our booking agents had not shared some of our specific requests with the resort. Customer service is often a thankless job, but we say thank you Laylan for all that you did for us. We recognize you and your enormous efforts. Your professionalism, effectiveness and calm approach turned grumpy customers into grateful customers. Thank you. It's important to note that an organization is only as good as its employees, and employees like Laylan help make the Excellence Riviera Cancun a terrific resort. Miriam: beach concierge in the Excellence Club. Miriam was an absolute delight. She was energetic, friendly, courteous, efficient, and professional at all times. Miriam went above and beyond, treated us like royalty and could always be counted on to provide excellent customer service. She was a highly effective team player. Thank you, Miriam, for your unceasing commitment and dedication. You always went the extra mile and as such, you are a wonderful ambassador for the Excellence Riviera Cancun. Eleuterio: resort gardener. While always busy with his numerous tasks, Eleuterio went out of his way to engage with us. This is a man who does extremely well with guests. He made us feel most welcome with his friendly, welcoming, and gracious manner, all the while, approaching his duties with passion (the gardens and grounds are beautiful). He was charismatic, thoughtful and customer focused, also going above and beyond. Eleuterio is a loyal and exceptional ambassador for the Excellence Riviera Cancun. Well done. Moises: pool waiter in the Excellence Club. Once you've met Moises and experienced his humour and infectious laughter, you will never forget him. We met Moises years ago and are always impressed with his dedication, high energy, efficiency, loyalty, and professionalism. He is a joy to know. Moises is a thoughtful, conscientious, and excellent team player who puts the comfort of guests first and foremost. A highly skilled and competent employee, Moises is also a remarkable ambassador for the Excellence Riviera Cancun. Carlos Senior: waiter at Magna Restaurant in the Excellence Club. We enjoyed 2 experiences with Carlos Sr. He was attentive, proficient, friendly, courteous, and professional. A skilled server, we noticed how other staff treated him with respect and dignity – obviously a fine mentor. Amir: waiter at Chez Isabelle (wine cellar). Here was a man with impressive knowledge and skill. With 6 people in our group, Amir exemplified professionalism with his friendly, respectful, and excellent customer service accomplished in an elegant and sophisticated manner. Alberto: waiter at Oregano Restaurant. Last but definitely not least. We have known Alberto for years in his many roles at Excellence. We are very proud to count him as a cherished friend. When I asked my wife Wendy to describe Alberto, she said, “kind; a lovely man!” While true, Alberto is also a loyal, dedicated employee with a wonderful, positive disposition. His talent and customer service are stellar, and his hard work takes the resort to new heights. The Excellence Riviera Cancun is fortunate to have Alberto on their team – another fine ambassador. Until next time Alberto . . . Phil and Wendy H. * * * * *

What to say? We spent an amazing & wonderful week at the Riu Palace Los Cabos, during mid-september. It was our first time at Los Cabos. Weather perfect (very hot, sunny and dry, this is what I was looking for). Sunrise around 6am and sunset around 6.30pm. Food is really good, we also tried the Bombay and the Krystal Restaurants, both really good. We really enjoyed the fact that no reservation is needed for restaurants, this is great. Employees are all nice and professional, we had few minor issues during our stay and they all have been resolved within the hour. Super staff! There are 3 swimming pools, one is for activity, one is a swim-up bar and the other is quieter. Lounges always available. Access to the Riu Sant Fe is a super , you can go to the water slides (Splash World) it is so much fun, and to the Riu Party. You also can access all the swimming pools at the Riu Santa Fe but there are noisy. View on the beach is amazing. The layout of the resort is very well made, it is a very beautiful hotel, there are a lot of stairs to climb but it kept us in shape (there are multiple elevators available). Cocktail drinks are excellent, the bar (La Ventana) and the coffee shop (Capuchino) both offer an outstanding and unbeatable view on the Pacific ocean and the rocks. Room was perfect, clean, with balcony, AC worked perfectly. Beach is so beautiful, ocean is red flag, but you can walk to the public beach (swimmable beach) about 20 min walk. In conclusion, we would recommend this resort with no inch of hesitation to anyone who is looking for a perfect no-worry vacation at Los Cabos. We did a lot of AI Resorts, this one is one of our favorites. I hope being able to come back.

First, we were excited to be arriving at the Tulum airport for our first time. We have travelled Mexico quite a few times in the past few years. What we had not really verified was the distance. It still took over 1 hour to get to the resort. This said, the resort was definitely not attractive upon arrival and very close to the Main Street which left us uneasy upon arrival however, once you enter the facilities, you do have the resort feel. The most attractive part of this resort is the walkway to everything. They really made this unique and beautiful. The resort is easy access to all amenities and restaurants which is quite pleasurable. While most restaurants have air conditioning, the buffet and poolside restaurants were wonderful. Just very hot in August making it a little challenging. We took the Honeymoon Section as we were celebrating our 6th wedding anniversary. They did put a lovely banner on our door however, it said newlyweds which only made us laugh. We also hd a bottle of bubbly that was waiting for us in the room on the night of our anniversary. Nice touch! The restaurants were all amazing and delicious with the exception of the grill which was our only disappointment... service included but we did not let that influence the overall experience. The staff is very peasant and service was excellent. Though I got some type of bite and I think it was throughout the night while sleeping, I did have to go outside the resort to get checked as there are no Dr. or assistance on the resort. They could have called a Dr. to come and see me but that would have been $200 USD so we chose to take a taxi and eventually rented a car as I needed to go to hospital to get treated for cellulitis. I did ask the hotel to check our room and bed and they did so that same day and sprayed our room. We were also given a romantic dinner as per what they called it on the beach nd we were looking forward to this dinner after having spent a day running clinics and hospitals only to be treated to a table on some sand but by the pool where people were still drinking and swimming with the music going so we chose to not accept this setting as there was another table on the beach all ready which we thought it was for us but it was for "Exclusive Members" only. I guess if felt a little insulting...and we had not asked for this dinner. They said it was part of pur package. This should be handled differently and seriously, not called a romantic dinner on the beach. All in all, it was a great trip. Great staff. Nice resort and THE BEACH WAS ABSOLUTELY CLEAN AND BEAUTIFUL ******* however, we were missing shade and had to move chairs constantly to be under a palm tree to get shade. I did also have a facial at the spa which was also really nice.

This was our first trip to Mexico, we had great fun. We stayed at the palace, really nice room, great staff, excellent facilities. Will come back for sure!

Disappointed. Beautiful resort, great food and good service but way too loud for us seniors. Not what we were expecting. Room location was far from ideal, way too close to the Riu party spot next door. Woken nightly by drunken revelers coming back to their rooms. Twice someone pulled the fire alarm and woke us. Next time I think we need to look at a 55 plus community .A real shame as everything else was perfect. Surprised our travel agent recommended it.

We were very happy with the experience. With small children, we only ate at the buffet given the flexibility of time and variety of food. For our 9 day stay, there was always something delicious to choose from. With little kids, we didn't bother booking restaurants. The day bars/snacks were great too. We liked the pools, kids splash pad, beach. Rooms were new and modern. Loved the privileged suite with room for kids. Took advantage of the kids club, staff were nice. The beach would benefit from more frequentl cleaning of the sea grass, but it wasn't bad. Pools were hot at the end of the day, so it wasn't very refreshing during a hot day, but these issues were pretty minor. We would come back.

The total experience was great! The only complaint have had to do with BD Experience, we booked a trip that was cancelled and they said we would get a refund on our $373.00 and it still has not happened. ( trip was cancelled due to wind problems on the water)