Mexico

Everything about this trip was perfect from the time we walked through the front doors to the time we left! The room and view was amazing, food was delicious and service was extraordinary.

This hotel was great. We stayed on the adults only side. We had a room with a roof top plunge pool which was warm. Service everywhere was great. The food was fantastic! Entertainment was good too. The beach was beautiful!

The resort is very well designed with many smaller 3 or 4 story buildings. It is a real jungle environment with lots of wildlife around. Nice piped music all around the resort. Food was consistently good at both buffet and al la cartes. We were a group of 8 and they often could accommodate us for a table in the restaurants. Service was overall very good with special shout out to the pool beverage gal!! Loungers continue to be game of who can get up earliest to put towels out and then never show up. Not sure how the resort can manage that better? There were 3 pools which allowed you to be in the action, close to the action or away from the action. Beach was good and always found chairs but that was likely because of the seaweed. Evening entertainment was overall good with a special shout out the Imperial Band! very talented group! Rooms were well appointed and the cleaning was consistently good. We had a couple of service requests and they were very quick to respond. The public areas were well maintained as well. Overall, you feel like you are at a 5* resort!

This was our 2nd time at the resort and we cannot wait to go again! We loved every moment of our stay. Zero complaints! So grateful.

Trying to reserve à la carte restaurant was near impossible. We were lucky to get 2 out of 7… most of the staff are amazing and accommodating Entertainment was good in the evening and the trolleys that you can use to get to/from the resorts are great.

From the moment you arrive at the resort you know you made the right choice. Absolutely no issues , Excellant food and drink , clean , great staff , convenient to town , great shows.

Excellent family experience, especially at the Palace location where there was better & more food selection and better pool areas. The whole resort is massive and very well laid out

Pros • Exceptional cleanliness throughout the entire resort. • Good buffet variety. I chose to eat exclusively at the buffet to avoid the à la carte restaurants, which had limited menu options compared to the buffet, and long wait times for seating and service. Special thanks to the excellent buffet servers: Alexis, Teresita, and Norman. • Beautiful beach with fine sand and a long shoreline perfect for walking or running. • Plenty of loungers and umbrellas available on the beach. Cons • Service motivation tied to tipping: some restaurant servers became noticeably more attentive only after receiving a tip. • Room cleaning is not automatic. You must place a tag on the door or submit a request through the app. • Beach maintenance disrupts the experience: every morning between 10:00 a.m. and 12:00 p.m., a large agricultural tractor raked the beach for about two hours. It passed back and forth repeatedly, blowing sand onto towels and creating noise and exhaust. If you're hoping for a peaceful morning by the ocean, this makes it difficult. When I reported this to customer service, they explained that the tractor is operated and scheduled by the government, not the resort, so they cannot do anything about it, that I didn't believe. • Unreliable Wi‑Fi on the beach, frequently dropping connection. • No enforcement of the no‑smoking rule on the beach, often people smoke right beside other guests. • Rooms and rental towels feel worn and outdated. • Some dishes at the Moctezuma buffet could be washed more thoroughly. • The frequency of disturbances from intoxicated guests: over seven days, I witnessed about five incidents of people screaming from balconies, passing out on or under loungers, or being carried to their rooms by staff.

Not typically an all inclusive person, but really enjoyed our stay at Barcelo Maya Riviera. Much less busy than the rest of the adjoining resorts, so good if you want access to beach chairs and some peace and quiet. Sargassum was a bit of an issue, but the resort had a dedicated tractor to remove it from the beach as it came in. Beach is a bit rocky getting in, but you can always go to one of the ones nearby if you want to swim in the ocean. Our room had a bit of a dank smell when we got there, but it cleared up. Notified front desk and they were ready to prep another room for us but we decided it was much better after a day.

We had not been to the Hyatt Ziva for six years and saw a few changes such as a new restaurant called Tamari which is Asian. Delicious food and you can sit at Teppanyaki table and they cook your food right infront of you. There were new stores to shop at for clothing, swimsuits, jewellery and a pharmacy. We stayed in the club tower and the rooms were beautiful and well appointed. Large balconies to relax on with your morning coffee. Downstairs in the club tower is a bar and a place where you can get food and drinks. The beach is beautiful and the Hyatt is the only hotel on the beach. Food was fresh and delicious at all the restaurants. The Blaze has a wonderful spot right on the water. The staff were so welcoming and kind. They made our vacation the best one yet.