Wyndham Alltra Cancun

From the moment we entered the resort every person we met was super friendly and helpful. The child care was amazing they did different activities with the kids (6 yrs old and 7 year old). My husband and I never trusted anyone with our kids the first day we checked up on them every 20 min but once we felt comfortable and we saw how much our kids enjoyed themselves we were able to relax and check up on them q 1-2 hours. The kids never wanted to leave. The staff are very well trained on how to handle children. We have a 3rd child who is 1 years old and they have time slotted family time were you can bring your toddler to play there as well.

The food really needs some work as i felt it was very bland I spoke to other travelers and they felt the same. The Italian restaurant was amazing. The bbq chicken in the buffet was good, the salads and roasted vegetables were also good. The steak was never cooked to medium rare was always on the rare side. My husband was scared to complain to have it recooked so we never said anything. The pastas were very bland. The Tacos were great with home made tortillas yum. The burgers were delicious. I was a bit worried about food safe as the chef at the buffet who was cooking the meats with veggies for a burritos used the same utensil to get raw chicken and raw beef. The desserts were super great so fresh and not overly sweet. the fresh juice in the morning was always our favorite part. The hard boiled eggs and sunny side ups tend to be overcooked so i would refrain from those.

The beach is nothing but amazing! you have life guards on watch. white sand, blue/ turquoise water. The waves are large so you want to watch out for your little ones who can not swim. However, for the little ones they have 3 dedicated pools with different slides for each child from toddler to middle aged to teenagers. I do wish the larger slides could have managed an adult as our children wanted us to go with them.

The cleaning staff were amazing kept the entire resort nice and clean.
The staff at the coffee shop were also great my husband loved his Irish coffee. Unfortunately they do not make Spanish coffee you have to order it at the Mexican restaurant in advance we didn't know that so we missed out. I wanted to try the octopus but did not want to order a full plate in the event i did not like it but wow! The octopus was delicious at the Mexican restaurant.
Internet access was great I was able to contact my family daily all around the resort with no concerns. We were able to do late check out for additional cost but at least that option is available as our flight was not until 750 pm so our family was able to stay and enjoy one last beach / pool day before heading out.
The staff do not expect to be tipped but honestly with such great service we could not help but want to tip. At the end of our stay we tipped every team.
My kids want to come again to this resort. [Details]

Had a good week at the resort. Was very pleased with the rooms and staff [Details]

We enjoyed our stay at this hotel.

The only downside was the guest check-in experience. We had paid for a premium suite. This meant we were whisked aside to a private check-in area; however, that process was not smooth. We had to put down a security deposit, which I have not had to do elsewhere. I was charged for the tourist/hotel tax and paid in cash; however, this was also billed to my credit card, so be careful and watch charges carefully. This was refunded to me when we checked out.

Our room was not ready upon arrival. We had nowhere to leave our valuables, so we had to carry around our bags for a couple of hours. We were sent to the spa area to change. Upon arrival, there were workers in the room, which we had to send away. The changing area was tiny and awkward.

The 'premium' suite we were assigned to did not feel 'premium' at all. It was on the 6th floor, overlooking a building, a child daycare area and tennis court. The 'ocean view' was only accessible by standing on the balcony and looking to the far left. We went back to the front desk and they found us an oceanfront room in the two-floor section on the other side of the resort. Everything was fantastic from there onwards. Amazing room, amazing view, food was great, room service was efficient.

Everything at the shop is very expensive. There is a pharmacy and small store across the street. I would recommend paying cash there though.

The Alltra VIP lounge was not really worth paying extra for. There were a lot of children in it, and although the food was good, there were many evenings where there was nothing left around 7:00 pm onwards.

The service and drinks were amazing throughout the resort. The staff work hard and greet you with a smile. Special mention to Rubi and Jorge at the beach who served us and looked after us well. [Details]

We had an awesome time! Couldn't have asked for better weather or service - both were phenomenal. After reading many reviews prior to booking, I took notice of a lot of things that others mentioned, but by no means did we let any of the negative feedback get in the way of us having a great time.

- Drinks were delicious! There was a HUGE variety of mixed drinks available and each one tasted amazing. Also LOVED the cafe! Flat white every morning and it was really good!

- Food was also really good. We tried the Asian, Italian, and American restaurants. Asian was okay, Italian was good, and the American was our fave. We actually went there twice. We didn't try the Mexican. The chicken or fish/seafood dishes were REALLY good, but the beef was questionable at times. Buffet was also good and throughout the day they had a BBQ on the pool deck, a hamburger/hotdog stand at the family pool, usually another small food stand set up that varied each day, and they had a taco stand on the beach. No shortage of food and most of it was really good! We enjoyed the tacos the most during the day, but the BBQ chicken and ribs were great too. They also had a little ice cream parlour which was super cute! We went there twice for an ice cream cone but they also had candy, chocolate covered pretzels, cookies, donuts, etc.

- Our room was spacious, clean, and had an amazing view! Lagoon on one side, ocean on the other. On the 2nd last day, we had a minor issue with ants in the room, but we called the front desk and asked them if they would send someone to clean them. They were prompt and came with ant spray. Helped a lot but didn't completely get rid of them - not their fault. We also noticed the AC was really loud at times, but again, not a huge issue. When it went on, there would be a big blast of air for up to a minute, enough to wake my family up a couple times in the night. Again, not an issue but I know I read this in one of the reviews so figure I'd mention it.

- I'm usually a pool person, but I sometimes enjoy the beach if the ocean is calm and I'm able to swim in it. While looking at the ocean was beautiful, unfortunately it was very rough every day so we didn't really hang on the beach. No big seaweed issue though! It was pretty clean. It was busy on the beach too - definitely the most popular spot. Having said that, we hung by the main pool almost every day. The other pool was mostly where the kids/families hung out and the sun only hit one side of the pool deck based on where it rises over the building so there aren't a ton of sunny spots, but great if you're looking for shade. In the reviews someone mentioned the pools were small, which I certainly agree with, but I didn't ever feel they were overcrowded. There were always chairs available too, but could definitely use more umbrellas cause the sun was HOT! We had no issue though - went out between 10 and 11 AM and found a good spot to hang for the day.

- Service was excellent! Every employee was pleasant, eager to help, and always smiling. Hard to beat the phenomenal service.

- We didn't go to any of the evening shows, but their entertainment crew on the pool deck during the day was just that - very entertaining. At times, the music was really loud but I know that can be the case when going to a family resort - you're signing up for the music and entertainment. Personally, I would probably go for adult-only next time as I usually prefer less music/noise/stimulation when I'm on a relaxing vacation, but by no means is this a complaint - just something to consider for the next time. [Details]

The hotel was alright we felt it could have been better. The photoshoot we had with Abarham inside the resort was phenomenal he did an awesome job and we had to purchase all the photos. The restaurants inside the resort were alright we were expecting better quality. [Details]

If you are considering this resort, just do it.
If you enjoy all the amenities in one easy compact package this is it.
I have been to 8 other resorts, and this one is one of the top 3.
Easy access to the airport, the beach is beautiful, staff top notch and the size of the resort is perfect for those who don't want to shuttle to beach/dinner. [Details]

We loved this resort!! The size was perfect, the entertainment is phenomenal and the servers at the pool were going over beyond to satisfy your needs whether it was beverage or even ice cream for the kids. Super clean, very friendly, check in and check outs were very efficient and well organized. [Details]

Had an absolute fantastic time, from the moment we arrived at the front door till we got back on the bus to go home. The front door staff, to the bar and restaurant staff, the cleaners, just everyone was a pleasure to deal with. The food was great, the entertainment was great, the drinks were fantastic and the onsite photographers also did an excellent job. I will be back again soon! (I may even bring the kids next time) [Details]

When we first arrived at the resort, we were pleasantly surprised by the hospitality and how everyone was very kind in the way they greeted us.
The resort was very nice and very very clean. We were very impressed with the cleanliness all of the resort and the rooms. Each day the rooms were cleaned as if it was our first day at the resort. This made us feel comfortable.
The smell each morning of the Cinnamon rolls at the Panama Jack Coffee club was amazing! [Details]

The food and stuff were amazing. Full service for everything. Not huge resort but big enough for us especially for those with small kids. Rooms are starting to wear out but very clean. [Details]

No issues with the Hotel it was going under renovation's but this will only make it better for the future. [Details]

we paid for ocean view room 2371 if we stood in left corner of deck you could see a small section of ocean. rest of deck all you could see was roof of building.Pool is very small [Details]

7 days were the best time we had at gran caribe the staff were amazing specially bartender Fernando and the Bellboy Francisco and Angel they were courteous and professional at Gran Caribe and definitely will come back to the resorts [Details]

It is nice and clean resort hotel. The beach is good. Restaurant have plenty of good food and service.
Staff so friendly. [Details]

Nice lobby and building. Rooms a bit dated. Staff friendly. [Details]

Went for a wedding and we all got very ill with TD from the food for 2 days straight. One friend went to emergency when she landed in california because her stomach pains were so bad. Night life is minimal. They do not serve alcohol past 1 am. So your all inclusive is not fully utilized at this resort because you have to go to downtown and pay $13 American for 1 shot of what seems to be juice if you want to continue drinking. No adult entertainment at all. No shows. Only a few singers will come to the resort. The waterside is old and dirty [Details]

This hotel is marvelously clean, easy to navigate (wheel chair accessible even to the beach), has top flight friendly service, good food in all venues especially at the al la carte restaurants and is located on a fabulous beach in the hotel zone.

While we were there last week five chapel/beach weddings were held with the hotel creating a special beach layout for each. We were impressed.

We spoke with many one, two and three week visitors to the resort. The high level of satisfaction with the physical resort, services and employee interactions dominated the conversations. Two couples mentioned a minor maintenance issues which, when brought to the attention of the Front Desk staff, were dealt with quickly and satisfactorily.

Well done, Gran Caribe Real. [Details]

We are very happy with our choice. The price was great for the service we had.The view from room 2518 is absolutely amazing (ocean view all around the room). The best restaurant is Sunset Grill, you do not need reservation and the service is very, very good(the Manager Gabriel Reynoso is very professional and friendly).We had the best Cordon bleu ever.
The location is perfect, you can walk to several shopping centers (Plaza Flamingo, Plaza Kukulkan etc.) [Details]

All in all, no complaints for this resort. Staff were very accommodating, rooms were nice and clean, food and drinks were good. The beach was amazing ! [Details]

Excellent hotel with excellent staff [Details]

I'm not one to complain, but you pay for what you get! We upgraded to the Hyatt next door and had a relaxing and fabulous stay! [Details]

Great Location to Markets & Beach was great. Reception slow & frustrating. [Details]

Very POOR staff front desk rude would not ever go back !!!!!! , [Details]

pretty good went for a wedding. fricken windy. Loved Daniel the waiter at the beach & pool [Details]

We would highly recommend this hotel. We had the perfect room, the perfect location on the beach where we could watch the beach, the water and the sunrise. The food was great and we tried every restaurant. Service was fast and very courteous. On the beach we didn't have to wait long to be asked if we wanted a drink and it was delivered within 5 minutes. It was one of the cleanest hotels I have been to. Their motto is to Exceed Your Expectations and they did just that! [Details]

The staff is amazing. Room cleaned twice a day! You really feel that your patronage is appreciated.The standard of the 2 rstaurants were top notch. We travelled to Mexico for 30 years and this is the first place we had a GOOD steak. The only thing that is keeping the Gran Caribe from a 5 star status is the poor quality pillows. [Details]

Great hotel & location. Stayed in a beachfront walkout room. Steps away from both the beach and the pool. It was amazing. Would definitely go back to this resort. Pay the extra for the beachfront walk out room. You won't be sorry. Tip: take a travel mug with you. At the beach bar, they wash the glasses in a sink, not in a dishwasher. Very unsanitary. [Details]

For the price I expected a lot more, having been to Cancun several times and tried various resorts. I chose this place because my daughter is vegetarian. Her options were quite limited and, although the write up about the resort indicated vegetarian menu and sushi, other than the usual salads/veggies/fruits there were limited vegetarian choices. Many of the vegetable dishes contained small amounts of ground up meat in them and would be identified as vegetarian. We both did get sick, as did other people we talked to. The hot water did not work for 2 days and the beach beds were in poor repair so curtains could not be used on all sides. The upscale restaurants required reservations and, even though they were not busy at all, reservations were not easy to make. Both the 'fancy' Italian restaurant (Il Pescatore) and the Mexican restaurant (Maria's) were only ok. Drinks were made with low quality liquor, but the mojito's were still pretty good. Lots of people were drinking these over the slushy type drinks.

The beach was beautiful and the staff were friendly and helpful. The resort was kept very clean. This resort is closer to downtown and is one of the last resorts at this end of the strip that has lots of beach beds/loungers for people to use. Very close to La Isla Shopping Centre. Nice lounge and lobby. [Details]

We had a great time at Gran Caribe Real. The check-in was super fast and the lady who was helping us was very very nice. We upgraded to ocean view room and it was the best option we made. Room was very nice, clean and modern. The pool was almost empty (we travelled in low season) Food was delicious- always plenty of options to choose from. Beach was awesome but on third day it got wavy- no problem for us adults but our 9 month old daughter wasn't able to go in.
Im the kind of person who likes clean and thats why I would definitely recommend this resort. [Details]

People were great. We were there for a wedding and it was lovely. [Details]