Hideaway At Royalton Negril

4.524.524.524.524.52
Hideaway At Royalton Negril
#1 of 21 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Negril
4.52 based on 23 reviews
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Review of stay at Hideaway at Royalton Negril

, Southampton, ON
2020-03-29
We loved our stay over-all. But the policy of people having to stay in a room that is not their own for the first night & THEN being moved to a room with either one king sized bed or two separate Queens is a very poor policy. I heard MANY FIRST TIME GUESTS VERY UPSET ABOUT IT & WD WERE REALLY UPSET. When we arrived, tired from travel & learned we'd have one room one night & have to move to a different room the next day or two, we feel that is a huge financial RIP-off. All Inclusive Guests should not have to semi unpack...then two-pack & move! This robbed US of time on a very expensive vacation. PLEASE CHANGE THAT POLICY and then we will consider returning. After we were given our room...the service there & the stay was just beautiful! Wonderful wonderful Jamaican staff...great food... the adults only beach is small but lovely... the view gorgeous... the rooms comfy & lovely, it was a beautiful lovely time... just a bad start with being shunted about the first nights & days. Otherwise....wonderful!!! Thankyou! [Details]
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  • Beaches
  • Location
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  • Cleanliness
  • Food & Restaurants
The strong points
Great food with lots of variety. Beautiful exquisite views; clean; safe; Great nightly entertainment; wonderful warm welcoming staff;
The weak points
Room service food below par for 5 star; usually cool in temp; arriving to find our own room with bed choice NOT available till next day was really a terrible way to start a special vacation at a 5 star resort
Certified

Already planning my next stay

, Ottawa, ON
2020-02-17
My friend and I visited this complex in Jan 20 for my annual birthday trip. The hotel knows that I'm a travel agent and that it was my birthday, so they asked if they could upgrade us to the Grand Lido (their au natural boutique hotel).

We agreed because we were told we'd be able to see the sunset from our room and that we could spend our time at Hideaway if we weren't comfortable with the au natural pool. The sunset was ABSOLUTELY incredible from the rooms and we never encountered any nudity in any of the public areas of Grand Lido that we visited. I'd recommend the Grand Lido due to its small size, the incredible sunsets and the fact that there is a front desk in the hotel until 10pm. We spent our time at the Hideaway, so that's what most of the review will be on though.

The Grand Lido rooms are HUGE and tastefully decorated. The rooms were always sparkling clean and we never wanted for bottled water! We had Demari as our butler and I could immediately tell that he'd been formally trained as a butler. I'm accustomed to luxury travel and butler service, but Demari far exceeded my expectations. For example, he'd learned our daily routine (likely from the front desk staff) and, by day 5, on my birthday, I came back to a fully decorated room with a bath drawn at the PERFECT temperature. He also took an unexpected day off to deal with a family matter, but he was still messaging us to make sure we had everything and to see if we wanted dinner reservations. He literally goes above and beyond.

I find that the staff are what makes or breaks my vacation and the staff in the entire Royalton Complex are second to none. Natasha, Junior, Shemar and Maximo from the Hideaway Vibe team did a great job of keeping the guests busy and entertained throughout the day. I find that typically resort staff have their favourite guests and tend to spend most of their time socializing with them, but not this team; they paid attention to everyone!

We spent some time at the Royalton and Diamond club pools and were also very impressed by Tev, Shane, Lloyd, Traye and Jermaine did a really great job as well. And in the evenings, the entire team seemed to work seamlessly to put on the entertainment, which was INCREDIBLE. Each night was very professionally done and diverse, including the performance put on by the Vibe team! It's clear that there are some professional choreographers (like Shemar) on the team!

One day during our stay there was TERRIBLE weather due to storms nearby. I was incredibly impressed at the entertainment the Vibe team had setup to entertain everyone: steel drum band, movies in the lobby, video games for the kids and board games. It was really well done.

There were other staff that also made our visit so memorable: Demario at the Hideaway pool grill, who gave me an enormous plate of Jamaican Patties for my birthday; Daina the bartender (that girl hustles!), Jamol the fitness assistant, who ALWAYS had a smile on his face and was the perfect amount of motivating, without being pushy; Kevan at the Calypso restaurant, Anneisha, Fayann and Mikhail. When either my friend or I wanted to go back to the room before the other, Mike the evening security guard would escort us to the security guard at the Hideaway pool, who would then escort us back to our hotel. The resort genuinely cares about the safety of its guests and I never once felt uncomfortable or unsafe. My friend went diving without me one day during our trip, but she didn't have a dive buddy. Kemar, the dive master, did an excellent job of being her dive buddy and showed her some incredible sea life on both the dives. She said he was very professional, knowledgeable and he made her feel safe and comfortable.

The last area of the hotel to address would be the food, which overall was INCREDIBLE. Breakfast with a view at Ocean Pointe was such an incredible way to start the day. But remember, you're in Jamaica, so it will be a leisurely breakfast, but so incredibly tasty. Most days we had lunch beside the Hideaway pool at the grill, but we had one lunch in the buffet and one take away pizza from the Italian restaurant and, again, they were both so good. We also had the chilli cheese nachos at the Diamond Club snack bar and I was instantly addicted. All of the A La Carte dinners were tasty and the service was wonderful, especially at Calypso and Armadillio!

Literally the only problem we had was that one morning we had an early excursion, so we pre-ordered our room service breakfast. When we called to check on it in the morning we were told it was almost ready. Twenty minutes later it was still "almost ready". At that point we had to go, so we asked if they could bring us up some pastries and some cheese (for protein) that we could eat on the run. The room service guy must have sprinted to our room because we received it quite quickly. We know that mistakes happen, that's natural, but what's more important is how they're fixed and room service definitely came through for us.

I cannot wait to send clients to this hotel because I know they will be so well taken care of and that they will have an incredible vacation. My friend and I are already trying to figure out when we will have the time and money to go back, because we can't wait! [Details]
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  • Food & Restaurants
The strong points
The staff make this resort incredible. From the grounds crew to the managers, everyone does their part to ensure an amazing vacation in a beautiful resort.
The weak points
If I had to choose something, it would be that the beach isn't that big between the water and the property, but it's long, so there's still lots of space.

Hideaway at Royalton Negril

, London, ON
2019-09-20
Beautiful relaxing resort most friendly staff and great service [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food was amazing also the beaches oh the beaches
The weak points
Bed not as comfortable as I would of thought being a dream bed
Certified

Stay at Royalton in Negril

, Montréal, QC
2019-04-01
What an incredible experience. They stay was amazing from the time we arrived to when we left. The staff was friendly and helpful. There was a great choice of restaurants and were able to choose a different one every night. There was different entertainment every night plus different activities. The beach was well maintained. The hotel room was big, comfortable and clean. It was a very enjoyable stay. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
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  • Food & Restaurants
The strong points
Friendly hotel staff, great accommodations, excellent food, wonderful beach and view and good night life.
The weak points
Hotel tended to frequently lose electricity, It wasn't long enough to cause any serious problems but it was annoying. One of the buffets tended to leave milk on the table too long and ruined one of my coffees. But that was it.
Certified

Honeymoon

, Port Alberni, BC
2018-11-21
We had the best time at the hotel, everyone was super helpful and friendly we will be back for sure [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
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  • Food & Restaurants
The strong points
Food variety, friendly, vibes team, views, cleanliness
The weak points
Every time I tried to use the girls public washroom it was under maintenance but never for long
Certified

All the Little Extras Made a Great Vacation

, Edmonton, AB
2018-10-09
The hotel is spread out along with the Royalton and Lido sides for a total of 10 buildings. Luxurious rooms all with an ocean view with the most comfortable beds I have ever slept on. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great rooms with lots of amenities. Royalton beach by buildings 1/2 if fantastic. Great food at al a cartes and the buffet. Buffet had many cook to order items which was great. Hotel staff were all very pleasant. Even had an umbrella in my room
The weak points
Hideway beach not very nice.

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