Curacao

Points positifs: -proximité à pied de Willemstad (20 minutes avec un enfant) -hôtel récent (ouverture 2021) bien que quelques signes d'usure prématuré qui était plutôt esthétique, qui n'ont en rien affecté notre sejour -Le BBQ étaient vraiment excellent et l'Italien étaient bon, nous n'avons pas mangé aux deux autres. -Nous avons très bien mangé toute la semaine, mais les choix sont très répétitifs au buffet. -Les chambres étaient grandes, propres et bien insonorisée entre elles, mais pas particulièrement entre le corridor et celles-ci. -Lits et oreillers bien confortables, nous avons bien dormi -Nous avons pu faire du snorkeling directement de la plage de l'hôtel et nous avons vu beaucoup de poissons et plusieurs tortues -L'air climatisé fonctionnait très bien -Nous nous sommes sentis en sécurité en tout temps, que ce soit sur le resort ou ailleurs sur l'île (de jour comme de soir). La nourriture était excellente dans tous les restos hors resort que nous avons faits. -l'eau est potable et de bonne qualité partout sur l'île. -nous avons loué une voiture avec la compagnie disponible directement a l'hôtel. Très bonne expérience, rien a redire. -Malgré que l'hôtel était pleins, nous attendions peu pour les drinks ou autre. Le petit café ouvert 24hres était bien et le café était bon. -l'hôtel est très petit, très facile d'accéder a tout rapidement -l'hôtel est a seulement une 20aine de minutes de l'aéroport. -Lea glissades d'eau étaient amusantes, autant pour les petits que les grands. Points négatifs: -peu de choix de restaurants a la carte (2 sans réservations et 2 avec réservations). Il faut arriver avant 18:00 si on ne veut pas attendre un long moment pour avoir une table pour les sans réservations. -buffet ouvre tard si on voyage avec des enfants le midi et le soir (12:30 et 19:00). -Le Snack de la plage était ok (poulet genre shish taouk, hot dog, hamburger, frites), mais redondant également. -Le personnel semble blazé de manière général (évidemment, il y a quelques exceptions) -Beaucoup de pigeons sont présents dans la salle à manger (qui est a l'extérieur), rien n'est fait pour les éloigner. Ils se nourrissent de la nourriture laissée dans les assiettes sur les tables. Ils volent au dessus de nous et marchent sur les tables. Normalement, ça ne nous dérange pas, mais c'était tannant de devoir les repousser pour pouvoir manger tranquille. -Des parasols sont disponibles a la plage gratuitement, par contre, il est nécessaire de payer 20$ US pour un palapas et 100$ US pour une cabanas. Nous n'avons jamais vu un endroit où on charge pour les palapas... Les parasols sont petits et tombaient les journées de grand vent, nous étions un groupe, c'était tannant de devoir les déplacer pour ne pas cuire sous le soleil. -La plage est petite et très rocailleuse Pour certaines personnes ceci peut-être des points négatifs, ça ne nous a pas dérangé outre mesure, mais je le mentionne quand même. -Aucun service aux tables au buffet, on doit se lever pour aller chercher nos boissons (liqueurs, vin, jus, café, etc). Le personnel est là seulement pour desservir, laver et mettre les ustensiles. Ceci étant dit, nous avons dû desservir notre table a quelques reprises a notre arrivée car ce n'avait pas été fait. Le service aux tables est offert aux restaurants a la carte. -Il n'y a pas de représentant d'AC sur place ou de disponible, ils ont sous contracté a une compagnie d'excursions, donc, la rencontre de bienvenue sera pour vous vendre des excursions seulement et si vous avez des questions, il vous réfère à l'hôtel. -L'Autobus pour nous amener à l'aéroport était prévu 3:00 avant le vol (alors qu'ils demandent d'y être 4hres a l'avance). Il a été en retard de 40 minutes. Nous avons été ok, mais ça a occasionné du stress chez plusieurs voyageurs de l'hôtel. -Peu d'ambiance le soir, pour ceux qui veulent faire la fête, ce resort n'est pas pour vous. A ne pas oublier: Des souliers d'eau pour les plages (resort et autre)

Let me start by saying my wife and I aren't really fussy people. Give us a vacation property with a nice beach, a clean room, and decent food and we're happy. The Sunscape Curacao was a beautiful property but that's about all it has going for it. Lets start with arrival at the property. After a five hour flight from Ontario and the 45min plus bus ride to the property, all you want to do is get to your room and unwind. Our first observation is this place lacks organization on pretty much every level. There were no signs or guidance from staff on what the check in process was so like others we lined up at the counter, staffed by only one person, and waited. After about 15 minutes or so we found out that because we were Sun Club members we were in the wrong line so we had to get out of that line and into the Sun Club VIP check in line. Yes we sprung the extra $500 for the Sun Club basically because we wanted a ocean front room. All the other perks that come with Sun Club are a joke but more on that later. So we finally check in and get to the room and are then asked by staff to not unpack yet because they gave us a room with 2 queen beds and not the 1 king bed we asked for and moreover, the family checking into the room next to us would like to switch with us. So we stand around for another 20 minutes waiting to see if we are staying in that room or moving. Turns out, they left us in that room and we were fine with that. The room itself was just ok in my opinion but it was clean and the bed comfortable so all good. Where the real disappointment comes in at this property is the food. We have been to a number of all inclusive resorts but the food choices, quality, and consistency was the worst we have ever seen. To be honest at this point we were contemplating calling our travel agent to see how fast she could get us out of this place and back home. The food in the buffet was appalling. Pretty much every day it consisted of the same poor choices of Ox tail stew, goat stew, dried out rice, runny mashed potatoes, some find of fish, and on occasion some kind of pasta dish the was passed off as lasagna. There was also a section with sliced meats and cheese as well as salads, none of which was refrigerated so it was left out in the heat for hours with flies all over the place. Needless to say we did not eat in there other than breakfast. So other than the buffet the only places to eat on the resort are the Italian restaurant, The Grill (burgers, nachos and stuff ), and the Japanese restaurant that you need to get reservations for. Because we were Sun Club members we also had exclusive access to a seafood restaurant as well. Apparently their concept of a seafood restaurant is much different than what we in the north think of. Like all the other restaurants this one had the same 3 or 4 entre choices every single day. There were two kinds of fish, a steak, or chicken skewers. That's it. The other restaurants were the same. You could pick from the same 3 or 4 options every day. Honestly if we had young kids I don't know what we would have fed them. So lets talk about Sun Club. I already covered the exclusive dining but in addition to that you are suppose to have a nicer room, fully stocked room fridge, top-shelf liquors, and discount coupons for other services. As mentioned previously, the room was just ok, the fridge was not kept stocked unless you constantly asked them, and the top-shelf liquors were Absolut vodka, Bacardi rum, and some kind of rye I have never heard of. On top of that they must have had daily limits on those as they were always running out of them even though one time when they were out of Bacardi I saw a bottle under the bar in the cupboard. The real low point for me was the discount coupons though. First of all they pressure you by saying you can only get them within 24 hours of your arrival and then when you enquire it turns out to be a sales pitch to come and sit in on a seminar to get you to join the Hyatt club with access to all Hyatt resorts. What a scam. For this reason I will never stay at a Hyatt owned property again. Other disappointing experiences we had, and this has more to do with Air Canada vacations than the resort, was the representative that was sent to meet with us on our first day to tell us about the island and what tours were available. As it turns out this guy was only on-site for one hour and in that time we had to decide what tours we wanted to do for the week. By the time we, and others, had gone away for a few minutes to decide, he was gone. We ended up with a very limited choice of things to do on the island. Also worth mentioning is this resort could use more variety in the music that was played. By about day 3 we were getting a little tired of hearing the Macarena 5 times a day. Bottom line, for such a beautiful property it was very disappointing. This place could be so much better if they would greatly improve the food quality and choices, as well as their processes. The staff are very friendly and helpful but this place is greatly understaffed. The lobby bar, at any given time only had one person staffing it. The pool bar was not much better. On top of that the servers from the on-site restaurants had to go to these bars to fill drink orders for people in the restaurant. This would mean the lone bartender not only had to serve people at the bar but also make drinks for the restaurant. Just crazy. We talked to a few other people at the resort and like us they said they would never return to this resort for much of the same reasons listed above. It's worth mentioning that before we signed up for vacation we talked to a few family and friends who had been to the resort before and their experience was much better. What we heard from some guests at the resort is it was much better a year ago before the Hyatt chain took over. Pretty disappointing from a big name like Hyatt, they really need to do things better.

We have been to a few Sandals and we are trying to hit all the islands. Curacao was next on our list. It was beyond our expectations. There was zero complaints. Beach-We are not beach people so we knew that this resort did not have a swimmable beach in front of the hotel. Pools- The double infinity pool is where we spent most of our days. No issues grabbing chairs to lounge on. Food was amazing, ate almost nothing but Eggs Benedict for breakfast and at home we not eat breakfasts. We did the a la cartes the whole week except for one day when we did the Buffet.. Lunch time, lots of Choices but our main go to was the Food trucks. Grab a quick plate, bring it to the pool or have a sit down at the tables. Food was not lacking and we ate (Just to eat) we were not hungry. We brought some snacks from home and did not even touch them. The room was great as we had a club level room on the top floor, we had lots of alcohol, the "champagne" was always restocked, as well as our water, beer, pop, juice... We took a taxi into town Willemstad at about $50 a couple, it was beautiful colourful and alive with people. This one is in our top 3 for Sandals. Next up... St Lucia or Grenada :D

We had an amazing vacation. The people who work there are all friendly and helpful. The hotel is beautiful. It's nice because the beach is private and only for guest. We feel safe there. Will definitely go back there again.

We were very impressed about the whole resort. We loved the low-keyed yet stylish décor of the resort and the rooms. The surrounding were well planned and added so much to the relaxing atmosphere of the resort like taking a stroll in a garden. The golf course was excellent enjoyed nine holes of golf. There was lots to do and the pools and beach well spread out so didn't feel overcrowded. The resort was overall quiet even with the many children and the conventions. The food was excellent and the service was always good and the waiters delightful and accommodating. We thoroughly enjoyed our stay and would come back again.

Overall we had a great vacation. The hotel was clean but a little tired. The pool and beach area were beautiful. The staff were friendly and accomodating. The breakfast buffet was good, lots of choices, but a little more variety in fruit would have been nice. The food on the resort was excellent, but more choices would have made it outstanding. Shuttle options for the evening would have been nice as there was very little entertainment.

Overall experience was good. Nice spacy villa.